Rail and Sail the Lake District

Rail and Sail the Lake District Reviews

Average star rating 4.5 out of 5 stars

4.4

(7 reviews)

A product’s star rating is calculated as the average of all its reviews.

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13.2K Reviews

4.3

The information on this page is based solely on product reviews written by customers of Shearings Holidays via Trustpilot.

Here’s what people highlighted

Quality

4.0

7 ratings

Value for money

4.3

7 ratings

Product details

Brand: Shearings

Explore the Lake District from the water and the tracks with a journey on board the Lakeside and Haverthwaite Railway and a cruise along the famous waters.
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All reviews

Rated 3 out of 5 stars

The hotel was in an isolated location which meant it was impossible to go out at night. There was only entertainment on Tuesday and Wednesday both of which were very poor. I did enjoy seeing red squirrels but you had to be very fit to do so

Quality: 3
Value for money: 4
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Reply from Shearings Holidays

Dear Kathy,

Thank you for taking the time to share your feedback and for your 3-star review.

We're pleased to hear that you enjoyed seeing the red squirrels during your Rail and Sail the Lake District holiday. We appreciate your comments regarding the hotel's location and understand that its isolated setting limited opportunities to go out in the evenings.

We're also sorry to hear that the evening entertainment did not meet your expectations. Your feedback about both the entertainment and the accessibility of the red squirrel experience is valuable, and we will share your comments with the relevant teams for review.

Thank you again for your feedback. We hope to have the opportunity to welcome you on another Shearings holiday in the future.

Warm regards,

Customer Relations SB

Rated 5 out of 5 stars

Poor quality hotel,overpriced for single people

Quality: 3
Value for money: 2
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Reply from Shearings Holidays

Thank you for your 5-star review of the Rail and Sail the Lake District tour.
We’re delighted to hear you enjoyed your experience and truly appreciate you taking the time to share your feedback.

Warm regards,
Customer Relations

Rated 5 out of 5 stars

My wife and I really enjoyed of holiday both the hotel and the tour met our expectations.

Quality: 5
Value for money: 5
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Reply from Shearings Holidays

Thank you for your 5-star review of Rail and Sail the Lake District!
We’re delighted to hear that both you and your wife enjoyed the holiday and that the hotel and tour met your expectations. Thank you for choosing to travel with us — we look forward to welcoming you on another trip soon!

Warm regards,
Customer Relations Team

Rated 4 out of 5 stars

Good value for orice

Quality: 3
Value for money: 4
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Reply from Shearings Holidays

Thank you for your 4-star review of Rail and Sail the Lake District!
We’re pleased to hear you found the tour to be good value. Thank you for travelling with us — we hope to welcome you again soon!

Warm regards,
Customer Relations Team

Rated 5 out of 5 stars

Great hotel lovely food excellent staff and coach driver.

Quality: 5
Value for money: 5
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Reply from Shearings Holidays

Good morning,

It sounds like you had a wonderful experience with Rail and Sail in the Lake District!
We eagerly look forward to welcoming you on board again soon
Kind regards
Shearings Customer Relations (LF)

Rated 4 out of 5 stars

The Shap Wells hotel had great staff in a stunning location. The Lake district is stunning.

Quality: 4
Value for money: 5
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Reply from Shearings Holidays

Good morning,
It sounds like you had a wonderful experience at the Shap Wells Hotel! The Lake District truly is a breathtaking place, with its stunning landscapes and serene atmosphere. The staff at the hotel must have made your stay even more enjoyable we will be sure to pass on your amazing feedback for them. we look forward to welcoming you back soon
Kind regards
Shearings Customer Relations (LF)

Rated 5 out of 5 stars

Just a perfect holiday

Quality: 5
Value for money: 5
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Reply from Shearings Holidays

Good Morning Liz,
Thank you for your fabulous 5-star review.

Sharing with us your perfect holiday experience on your 'SAIL & RAIL OF THE LAKE DISTRICT' is really valuable, it helps us achieve our aim to provide all our customers with a thoroughly enjoyable time.

Once again, thank you, we hope that it won't be long before we welcome you back on tour with us.

Kind Regards
Shearings Customer Relations (JS)