The holiday was good but the transfer arrangements for people north of Lymm travelling to the north where awful. We whete collected at Lancaster at 06.45 and taken to preston by taxi. We got on a feeder coach which travelled to Lymm picking up at Bamber Bridge Leyland Chorley and Wigan. At Lymm we got on our holiday coach at Lymm an it then drove north from Lymm passing through Lancaster around 11am, over 4 hours after we left Lancaster. We then had another 11 hours before we reached the hotel. On the return we did same in reverse. Passing Lancaster about 3.15pm on way to Lymm before being eventually dropped at Lancaster at 8.15pm. Again over an extra 4 hours. We have decided if this is what happens we won't be travelling with Shearings if this doesn't change. It made an already long day nearly unbearable. Spent the holiday dreading the journey home.
Reply from Shearings Holidays
Thank you for taking the time to share your detailed feedback on our Titanic Belfast and Giant’s Causeway holiday. We’re pleased to hear that you enjoyed the holiday overall, but we’re very sorry that the transfer arrangements made the journey so difficult.
We completely understand your frustration at being taken south to Lymm before travelling north again, particularly when this added several hours to an already very long journey. We appreciate how tiring this must have been and, understandably, how it affected your enjoyment of the journey home.
Your detailed comments and concerns about the interchange arrangements will be shared with the relevant team for review. We’re sorry that this experience has left you reconsidering travelling with us, and we hope we can improve these arrangements for future holidays.
Shearings Customer Service (MB)
