Weston-super-Mare, Bath and Bristol

Weston-super-Mare, Bath and Bristol Reviews

Average star rating 4 out of 5 stars

4.0

(116 reviews)

A product’s star rating is calculated as the average of all its reviews.

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13.1K Reviews

4.3

The information on this page is based solely on product reviews written by customers of Shearings Holidays via Trustpilot.

Here’s what people highlighted

Quality

3.9

114 ratings

Value for money

4.1

114 ratings

Product details

Brand: Shearings

Weston-super-Mare is a traditional seaside town with Somerset’s stunning scenery just on the doorstep, along with the cities of Bristol and Bath.
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Rated 5 out of 5 stars

The driver Jeff was really good at looking after passengers who were disabled

Quality: 5
Value for money: 5
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Reply from Shearings Holidays

Thank you so much for your lovely 5-star review! We’re delighted to hear you enjoyed your trip to Weston-super-Mare, Bath and Bristol. It’s great to know that Jeff looked after everyone so well, especially those needing a bit of extra assistance. We’ll be sure to pass on your kind words to him. We hope to welcome you on another tour soon!

Shearings Customer Relations (MB)

Rated 1 out of 5 stars

Squalid hotel. Very dangerous entrance, stairs only to entrance. Non accessible. Dirty carpets , almost non existent housekeeping, York hotel not fit for most people.

Quality: 1
Value for money: 2
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Reply from Shearings Holidays

Good morning,

Thank you for taking the time to share your experience. We’re truly sorry to hear that your stay at the York Hotel was uncomfortable. It’s upsetting to learn that the entrance, stairs, accessibility, cleanliness, and housekeeping did not meet your expectations.

Please know that we take your concerns seriously and have raised them with our Health & Safety Manager, who will conduct a thorough internal review. We deeply regret any frustration or inconvenience this caused and appreciate you bringing it to our attention. Your feedback will help us make the necessary improvements, and we hope to have the chance to provide a far better experience in the future.

Kind regards,


Leger Customer Relations (SC)

Rated 1 out of 5 stars

Paid for sea view but got this instead, very smelly room and cigarette butts at window, hotel couldn’t change rooms as Shearings had not informed them that I paid £100 extra and all rooms now allocated, had a terrible time as spend a lot of time in room inhaling cigarettes and I have a respiratory condition, Sgeatings compensated me £50 for a totally ruined holiday, never again

Quality: 1
Value for money: 1
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Reply from Shearings Holidays

Dear Margaret and Dave,

Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience in Weston-super-Mare, Bath and Bristol did not meet your expectations. Unfortunately, the last-minute hotel change was beyond our control.

We appreciate that you spoke with us directly during your holiday, and we’re glad that a resolution was arranged. Feedback like yours is very important, as it helps us review our processes and improve communication with our hotel partners and customers to ensure a better experience.

We’re grateful you chose to travel with Shearings and hope that, despite the challenges, there were still some positive moments during your trip.

Best regards,
Shearings Customer Relations (MP)

Rated 1 out of 5 stars

Awful hotel, coach driver with very poor route choices and no sense of direction. Will never use Shearings again.

Quality: 1
Value for money: 1
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Reply from Shearings Holidays

Hi Edward,

Thank you for sharing your feedback. We’re very sorry to hear that your recent trip did not meet expectations, and that you experienced issues with the hotel and coach journey. Your comments will be shared with the relevant teams to help improve future tours.

We appreciate you taking the time to provide your feedback.

Many thanks,
Siham
Shearings Customer Relations

Rated 3 out of 5 stars

Inbound and outbound transfers were ridiculously long. About 10 hours for a 3 hour journey. Hotel was not to the standard we were expecting or booked. E.g. no water in the rooms for a lot of the time, lifts not working and hotel unsuitable for people with mobility problems. No compensation offered for inferior hotel forced on us at short notice.

Quality: 2
Value for money: 3
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Reply from Shearings Holidays

Thank you for your review of the Weston-super-Mare, Bath and Bristol tour.

We’re very sorry to hear that the transfer times were excessively long and that the hotel did not meet the standards you were expecting. The issues you experienced—such as lack of water in the rooms, non-functioning lifts, and the hotel’s unsuitability for guests with mobility concerns—are deeply concerning. We understand how frustrating it must have been, especially with no compensation offered for the last-minute change in accommodation.

Your feedback is extremely valuable and will be shared with our operations and hotel teams to ensure these matters are investigated and addressed. We truly appreciate you taking the time to let us know.

Warm regards,
Customer Relations Team

Rated 5 out of 5 stars

Excellent holiday and thoroughly enjoyed all the trips arranged. Fascinating cities, some of which I have not visited since a child. Sorry I cannot complete the survey as it continues to show 'error' all the time.

Quality: 5
Value for money: 5
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Reply from Shearings Holidays

Thank you for your 5-star review of the Weston-super-Mare, Bath and Bristol tour.

We’re delighted to hear you had an excellent holiday and thoroughly enjoyed the arranged trips. It’s always special to revisit places with fond childhood memories, and we’re glad the cities made such a positive impression.

We’re sorry to hear you experienced difficulties with the survey. Thank you for letting us know—we’ll look into the issue. In the meantime, your feedback here is greatly appreciated.

Warm regards,
Customer Relations Team

Rated 3 out of 5 stars

Overall very disappointing. Although we knew that we were not going to stay in the Grand Atlantic Hotel, we did expect the quality of our accommodation to be of an equal standard. Little communication between driver and the holiday makers. Lack of structure to trips to Bath and Bristol. No consideration seemed to be given to the fact that the majority on the coach were elderly or less able to get around. For instance, on our trip to Bristol we were dropped off in Cumberland Road, it was a good 30minutes walk from the city centre. Overall this product bears no comparison to our excellent stay in Harrogate last month. For instance, on our trip to Bristol we were dropped off at a bus stop in Cumberland Road, a good 30 minute walk away from the city centre. Also the driver was at least half an hour late in picking us up. This product bears no comparison to the excellent quality of our stay in Harrogate last month.

Quality: 2
Value for money: 2
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Reply from Shearings Holidays


Thank you for your kind 3-star review.

Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.

We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.


Warm regards Customer Relations team 

Rated 3 out of 5 stars

May be with a different driver this holiday might have been worth the money. Let's start with the positives. Smiths hotel is a great place to stay. The staff are fantastic. Nothing was too much trouble. The rooms are clean and spacious. The food is superb, and plentiful. And there is good entertainment. Now the downside. The brochure says "spend the day at....." the reality is so much different. Bath, 3 hours. Wells, 1 hour 30. Cheddar, 1 hour 30. Bristol, 3 hours. According to the driver, shearings insist on specific routes. Example, to Bath the route must be the A368. This allows you to see great views and pretty villages. Reality, you see plenty of fields similar to those from a quicker route. And every village comes with a delay up to 15 minutes because the coach gets stuck as the lanes are too small for such a large vehicle. You will spend more time travelling than actually seeing Bath. This is the first time with shearings, we have travelled with Leger many many times and have always had a fantastic time. It's hard to imagine using Shearings again. The driver had no concept of time. Pick up from the hotel each day was 10am. That's the morning gone. And then we just sat there for 20 minutes whilst the driver programmed the route. A number of people asked for longer stays at each visit. I mean, what can you see in 90 minutes. But this fell on deaf ears. And on one occasion when someone complained about the lack of time he said "I don't care". Can you believe that!. For the 3 days where we went to places, we didn't get time to have a spot of lunch because it was a rush to see anything of the place you were visiting. After trying to convince the driver to let us stay longer we gave up and all met up at the pick up point at the allotted time, only for the coach to arrive 30 minutes later. 30 minutes we could have spent enjoying the visit rather than watching cars go by on the road. I could go on, but what's the point? It will change nothing for us. Good luck with the driver if you choose to do the Western-super-mare trip.

Quality: 2
Value for money: 2
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Reply from Shearings Holidays

Dear Michael ,

Thank you for sharing your detailed feedback regarding your recent trip with Shearings. We’re glad to hear you enjoyed the Smiths Hotel and its excellent staff, food, and entertainment.

However, we’re truly sorry that other aspects of the holiday did not meet your expectations, particularly around the sightseeing time, route choices, and driver communication. Your experience is important to us, and we regret the frustration caused by the limited time at each destination and the delays you encountered.

We will be sharing your comments with our management and driver teams to review these issues and improve our service. It’s feedback like yours that helps us to enhance future trips.

Thank you for your honesty, and we hope you might consider giving us another chance in the future to provide the experience you expect and deserve.

Warm regards,
Customer Relations Team
Shearings

Rated 4 out of 5 stars

This was our first trip with Shearings Holidays therefore very much an opportunity for a baseline experience on which to make future decisions and not one to judge everything by. On the whole despite typical British weather, totally unpredictable, the trip was enjoyable. Bath proved to be an excellent choice, Weston-super-Mare surprising and Bristol regrettably a wash out for the most part. The visit to Wells and the Cheddar Gorge we declined simply because didn't fancy risking the rain, hence the surprising aspect of Weston. As it happens possibly a wise decision on the day. Fortunately our driver (Sean/Shaun) kept spirits up throughout with his good humour and excellent driving skills. Highlights definitely Bath with its wonderful Abby and other sights, Paul Kidby art exhibition in Weston and The Bristol Museum. Regrettably the weather denying many other aspects of Bristol we had hoped to see. The only negative to speak of being the hotel which was our home for four nights. Sadly the Atlantic is rather dated and showing signs of its age, although the art deco feel is definitely a feature. That said cannot fault the staff who made our stay very pleasant and in particular the reception area which facilitated our room change. While meal times were a bit regimented there is sufficient choice to meet most tastes. Breakfast is a huge plus. Having wetted our appetite with this trip we are now looking at other offerings by Shearings Holidays. After all one swallow doesn't make a Summer.

Quality: 4
Value for money: 5
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Reply from Shearings Holidays

Thank you for your kind 4-star review.

Receiving such positive feedback is truly gratifying as it offers valuable insights into your tour experience and understanding what resonates with our customers empowers us to consistently refine and improve our tours.

Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.

We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.

Warm regards

Shearings Customer Relations

Rated 5 out of 5 stars

We had a lovely holiday, we won’t be booking with Shearings again. The hotel wanted up dating + decorating. The transfer to the resort + back home was disgusting. I am disabled and was left at the side of the road in Preston with the rest of the passengers to wait half an hour for the next coach to arrive. On the way home we got to lymm services the driver there wouldn’t let anyone on the coach till everyone was there. Again it was very pain full for me to stand for half an hour after my walker that has a seat on was put on the coach. The driver we had in western super mare was amazing very helpful, very friendly. The staff + the food at the hotel was superb, couldn’t fault it.

Quality: 5
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Reply from Shearings Holidays

Thank you for your kind 5-star review

We're sorry to hear that certain aspects of your holiday did not meet your expectations. We appreciate your honesty and will look into the issues you mentioned. Your comments are valuable to us as we strive to improve our services. We hope you might reconsider in the future and give us another chance to provide a better experience.

Warm regards
Shearings Customer Relations

Rated 3 out of 5 stars

it was what it said on the tin ,a coach tour with no frills,very basic hotel,very dissorganised coach changeovers at the pick up points.

Quality: 3
Value for money: 3
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Reply from Shearings Holidays

Dear Robert,

Thank you for taking the time to leave your review of our Weston-super-Mare, Bath and Bristol tour.

We’re sorry to hear that you found the coach changes disorganised and the hotel rather basic. Your feedback is important to us, and we’ll ensure that your comments are shared with our operations team for review, particularly around the interchange process, as we are always looking for ways to improve the experience for our customers.

We appreciate your honesty and hope you were still able to enjoy the destinations and the overall journey.

Thank you again for your feedback.

Best regards,
Shearings Customer Relations (MP)

Rated 1 out of 5 stars

Preston to Western Supermare. Coach collection was delayed. Hotel: Grand Atlantic. Booked ground floor room but the hotel didn’t have any ground floor rooms. Requested twin room, but allocated to a family room, tv didn’t work, flat roof outside window had an array of empty alcohol bottles that appeared to have been there some time. Sink in bathroom was blocked and staff expected us to unblock ourselves. The layout of the communal areas made the majority of area inaccessible if you have mobility issues given the different levels. Food and entertainment ok. Would definitely not stay at this hotel again and would think twice before booking with Shearings coach holidays

Quality: 1
Value for money: 1
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Reply from Shearings Holidays

Dear Marie

Thank you for your honest and detailed feedback. We're truly sorry to hear about the disappointing experience you had on your recent holiday from Preston to Weston-super-Mare.

I am sorry to read that the room allocated to you did not match your request, especially when accessibility and comfort were priorities. I am aware from your booking, a low or ground floor room was requested, these requests unfortunately we cannot guarantee. We sincerely apologise for the issues with the room, including the blocked sink, non-working TV, and the poor state of the outside view. Your comments about hotel cleanliness and accessibility are disappointing and have been reported to our hotels team for review with the Grand Atlantic Hotel.

We also regret the delay in your coach collection and understand how that can set a poor tone at the very start of your journey.

While we're pleased you found the food and entertainment acceptable, we completely understand why the overall experience has left you questioning whether to travel with us again. Please be assured that your feedback will help us take the necessary steps to improve both our service and the partnerships we have with hotels.

Should you wish to discuss your concerns further, please do not hesitate to contact us direct.

We hope you'll consider Shearings for your future travel plans.

Kind regards

Shearings Customer Relations (HJ)

Rated 4 out of 5 stars

Overall good value for what we paid, not luxury accommodation, but didn't expect that anyway. Staff, food, public areas good. Resort, like any other Victorian seaside town, trying, but tired. Trips out good, not too long to travel, & 'just' enough time to see the attractions. Coach travel is always in the hands of the traffic situation, but far less stressful than airports.

Quality: 4
Value for money: 4
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Reply from Shearings Holidays

Good Morning,
Thank you for your kind 4-star review.

Receiving feedback is truly gratifying as it offers valuable insights into your tour experience and understanding what resonates with our customers empowers us to consistently refine and improve our tours.

Your constructive points provide us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.

We look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.

Warm regards
Shearings Customer Relations (JS)

Rated 3 out of 5 stars

The hotel was quite poor. The rooms were sub standard, they needed repairs and overhauling. Generally the hotel needed modernising and redecorating. The hotel staff were very goid, polite and professional. It's only for them that I've rated it 3 stats on here.

Quality: 3
Value for money: 3
Rated 4 out of 5 stars

This is my first coach holiday. Our coach driver Sian was a star. So helpful and always ready for a laugh. The staff were lovely. Always smiling The food was first class even though for me there was too much. The room. Well that was another thing. Yes mine was clean BUT. There was a crack in the window which was half taped up. Ceiling paper was peeling. Looks like there had been a leak. This hotel definitely needs refurbishing and sooner rather than later Not a hotel I would want to return to which is a shame as it was in a lively location. Shearings. You need to keep a check in your hotels. Let’s hope Reve next one is better

Quality: 4
Value for money: 4
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Reply from Shearings Holidays

Thank you for your kind 4-star review.

Receiving such positive feedback is truly gratifying as it offers valuable insights into your tour experience and understanding what resonates with our customers empowers us to consistently refine and improve our tours.

Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.

We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.

Warm regards

Shearings Customer Relations

Rated 4 out of 5 stars

The hotel was clean and tidy, the staff were very friendly and welcoming. The breakfast was buffet style, dinner was 3 courses good size portions too. The excursions were brilliant, apart from Bristol. The driver parked us by the shopping centre which was disappointing, there is only so many shops you can walk around. Personally I would of stayed in Weston-super-Mare for the day.

Quality: 4
Value for money: 5
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Reply from Shearings Holidays

Good afternoon,

Thank you for your kind 4 star review

were thrilled to read the staff were friendly and the meals were satisfying. The excursions seem to have been a highlight of your tour. we hope to welcome you back soon.
Kind regards
Shearings customer relations

Rated 5 out of 5 stars

This was our first time on a coach holiday and it couldn't have been any better everything and everyone involved in our holiday right from the very first telephone call to book until we arrived home was just perfect bath and Bristol where beautiful our hotel was amazing and the food out of this world all for the price was fantastic our tour guide and driver pat was extra special he always went the extra mile for each and everyone of us everyday and we made friends who we keep in touch with our holiday still brings happy memories we got home and rebooked two days later can't wait for our next adventure with shearing thank you so much we've found our perfect holiday people you're truly brilliant x

Quality: 5
Value for money: 5
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Reply from Shearings Holidays

Good Morning,

It looks like your first coach holiday to Weston-super-Mare, Bath, and Bristol was a brilliant experience. From the initial booking call to your return home, everything seems to have gone smoothly. it's wonderful to hear that your hotel and the food exceeded your expectations.
Pat, must have made a significant impact with his exceptional service, going the extra mile for everyone. Making new friends and creating lasting memories is what makes such trips truly special. It's fantastic that you enjoyed it so much that you rebooked just two days after returning. I hope your next adventure with Shearings is just as brilliant as this one

Kind regards
Shearings customer relations

Rated 5 out of 5 stars

The vegetarian menu was very good for the full four evening meals there was a good option. Not once was l given pasta which is usually the case. The whole eight meals were enjoyable and the coffee was good which is important to me.

Value for money: 5
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Reply from Shearings Holidays

Good morning Maureen,

Thank you for taking the time to provide us with a 5 star review!

We're delighted to hear that you found the vegetarian options and selection of coffee's provided on tour to be very good!

We hope to see you on tour with us again in the near future!

Kind regards
Shearings Customer Relations

Rated 4 out of 5 stars

Nice hotel. Good driver. A whole day in Wells and Cheddar would havebeen better,not enough time, both in one day. Bristol not good, need to leave out of itinary.

Quality: 4
Value for money: 4
Rated 5 out of 5 stars

Grand Atlantic hotel. Good hotel and good food with ample portions. A plus for us was the ballroom which has dances in the week. The day trips were very enjoyable with opportunities to visit various attractions or just soak up the atmosphere. The add-on visit to Wells and Cheddar Gorge was absolutely worth doing. Driver Geoff was brilliant. We really enjoyed our holiday. The only downside is the very long journey time home with all the drop offs - but hey we didn’t have to drive.

Quality: 4
Value for money: 5
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Reply from Shearings Holidays

Dear Jeanette,

Thank you for your lovely 5-star review.

We're delighted to hear you enjoyed your stay at the Grand Atlantic Hotel, especially the food and the bonus of the ballroom dances. It's great to know the day trips and attractions added to your experience.

We understand the journey home can feel long with multiple drop-offs, but we're glad you could relax and leave the driving to us.

We hope to welcome you on another trip soon.

Kind regards,

Shearings Customer Relations (SC)