Whitby and North Yorkshire Moors Railway

Whitby and North Yorkshire Moors Railway Reviews

Average star rating 4 out of 5 stars

4.2

(107 reviews)

A product’s star rating is calculated as the average of all its reviews.

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13.5K Reviews

4.4

The information on this page is based solely on product reviews written by customers of Shearings Holidays via Trustpilot.

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Quality

4.1

105 ratings

Value for money

4.2

105 ratings

Product details

From our base in charming Whitby, take to the tracks aboard the North Yorkshire Moors Railway and admire the beautiful scenery.
  • Brand: Shearings
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All reviews

Rated 5 out of 5 stars

Very easy to book and information about the trip was comprehensive. The hotel rooms were basic but clean and functional. There was a good variety of food and it was of a high standard. Restaurant staff were lovely. Our tour driver Jeff, was amazing. Extremely friendly, provided lots of useful information about the tours, schedules and hotel timings. Had a great sense of humour and is an asset to Shearings! Visiting North Yorkshire was a great trip, made even better by Jeff. Hope he's our tour driver on our next trip.

Date of experience:
Quality: 5
Value for money: 5
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Reply from Shearings Holidays

Thank you for your feedback.

We're delighted to hear that the booking process was straightforward and that you found the pre-travel information helpful. It's also wonderful to know that you enjoyed the hotel, food and service from the restaurant staff.

We're especially pleased to hear your kind comments about Jeff. We'll be sure to pass on your feedback, and we're delighted that he helped make your North Yorkshire holiday so memorable.

Shearings Customer Service (MB)

Rated 5 out of 5 stars

Well organised. Excellent main driver, friendly, efficient and helpful. Excursions well thought out. Hotel very well positioned with good facilities, food and staff. Would have given more than 4 but 5 is too perfect!

Quality: 4
Value for money: 5
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Reply from Shearings Holidays

Thank you for your excellent 5-star review.

Receiving such positive feedback is incredibly rewarding for us as it provides valuable insight into your tour experience. Understanding what resonates with our customers allows us to continuously enhance our tours.

We trust that your break with us was thoroughly enjoyable, and we eagerly anticipate the opportunity to welcome you again soon.

Warm regards

Shearings Customer Relations

Rated 3 out of 5 stars

Hotel is under renovation. Only one lift. Trip to Scarborough - the coach dropped passengers (many had mobility problems and elderly) at train station, a long walk down to the seaside, so many could not enjoy the seaside as they could not undertake the walk. On a previous coach trip by your competitor, the coach dropped us off on the coast and picked us up from the coast - very convenient

Quality: 4
Value for money: 4
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Reply from Shearings Holidays

Thank you for your kind 3-star review.

Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.

We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.


Warm regards Customer Relations SB

Rated 3 out of 5 stars

We were very disappointed. Poor value for money. Hotel being painted, and scaffolding outside making rooms dark, especially after paying £160 extra for sea view rooms. No entertainment and the food, evening meal was very poor and bland, especially seeing better meals going to other rooms. We can honestly say it was the worst cooked food we had ever had in any hotel before!

Quality: 3
Value for money: 2
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Reply from Shearings Holidays

Thank you for your kind 3-star review.

Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.

We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.


Warm regards Customer Relations SP

Rated 5 out of 5 stars

The holiday and hotel were very good.My main complaint was the standard of food provided by the hotel. We were a table of 6 people and on at least 3 occasions we were unable to eat what was presented. In particular the Lasagne and Pasta dishes were so dried up we could not cut them with a knife and fork and the way it was put on the plates reminded me of school dinners. My second complaint was regards the driver, Jonathan his name was and he drove a Blands coach. He was very arrogant to the point where at times he completley ignored us. This was the first time that i did not give a tip as i didt think he deserved it.

Quality: 3
Value for money: 3
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Reply from Shearings Holidays

Thank you for your feedback on the Whitby and North Yorkshire Moors Railway trip

I’m glad you enjoyed the holiday and hotel overall. I’m sorry to hear that the food did not meet your expectations and that the service from the driver fell short. Your comments regarding the meal quality and driver behaviour have been noted and will be shared with the relevant teams to improve future experiences.

Warm regards,
Customer Relations

Rated 3 out of 5 stars

Breakfast was good but the evening meal was poor quality. The worst food we have ever been served. The hotel was being painted, scaffolding outside making rooms dark. No entertainment. And on two nights we were woken with smoke alarms blaring. There was no supervision or staff around to give the all clear. Customers had to use their own initiative. This holiday was overcharged especially the extras for sea view.

Quality: 3
Value for money: 2
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Reply from Shearings Holidays


Thank you for your kind 3-star review.

Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.

We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.


Warm regards Customer Relations SP

Rated 4 out of 5 stars

Holiday overall was good, excellent driver/tour guide BUT!!!! Please note some evening meals were very poor….. FALSE Fire Alarm on 2 consecutive nights with no explanation or apologies from management…

Quality: 4
Value for money: 4
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Reply from Shearings Holidays

Thank you, Maureen, for your feedback on the Whitby and North Yorkshire Moors Railway tour. I’m pleased to hear you enjoyed your holiday overall and that both your driver and tour guide were excellent. I’m sorry to learn that the evening meals did not meet expectations, and also about the inconvenience of the fire alarm going off on two consecutive nights without explanation.

We look forward to welcoming you on board again soon and providing a tour that exceeds all your expectations.

Warm regards,
Customer Relations
SP

Rated 4 out of 5 stars

The break was very good, once we got there, but the transfer journey to the pick up point was too long and went in a strange direction going south, then west, then a long way North to the transfer point. It took 5 hours when from our home it would be about 2 1/2 hours to the transfer point. Then as we were west of our home on the east it took over 4 hours to Whitby from the transfer point. From our home direct to Whitby would have been less than half the time it took. I understand the transfer coach will stop to pick up but whoever designed this transfer point joirney didn’t appear to have any sense of direction or the relationship in distance from one pick up point to the next, nor was traffic congestion in the towns we visited considered. Our Coach driver must have been driving over his allowed time as we stopped at the last stop before his final stop as he couldn’t drive legally anymore. Luckily he stopped at our drop off, the people going to the final stop about 20 miles north had to arrange for family to collect them. Not good enough.

Quality: 4
Value for money: 4
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Reply from Shearings Holidays

Thank you, Anne, for your feedback on the Whitby and North Yorkshire Moors Railway tour. I’m pleased to hear you enjoyed the break. I’m sorry to learn about the long journey, and I will pass your comments on to our planning team to see how we can improve the overall travel experience.

We look forward to welcoming you on board again soon and providing a tour that exceeds all your expectations.

Warm regards,
Customer Relations
SP

Rated 4 out of 5 stars

The break was lovely but I feel we should have been warned that the hotel was being renovated. We paid extra for our room with a sea view but the room was overpowered by scaffolding making it dark. Also it was cold and draughty but we were given an electric heater by the staff who were very helpful. The other thing I feel we should have been warned about is that the hotel and dining area would be shared with dogs!! The food was ok but we did expect a fish and chip supper~after all we were in Whitby..!!

Quality: 3
Value for money: 3
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Reply from Shearings Holidays

Thank you for your 4-star review of the Whitby and North Yorkshire Moors Railway tour.
I'm sorry you weren’t informed about the renovation works — we understand how that may have impacted your experience. I'm glad to hear our staff were helpful throughout your trip.

Thank you also for your feedback regarding the dining room and food — we’ll be sure to pass this along to the relevant team. I'm sorry to hear there were no fish and chips available, as we know how much that can add to the seaside experience.

Warm regards,
Customer Relations

Rated 3 out of 5 stars

The holiday was well organised but the hotel was dated and the food wasn't that good. The lifts were out of order so everyone had to use the stairs. The room was clean but to get to it I had to go up 6 flights of stairs.

Quality: 3
Value for money: 3
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Reply from Shearings Holidays

Thank you for your feedback on the Whitby and North Yorkshire Moors Railway tour.
I'm glad to hear the holiday was well organised and that you enjoyed the overall experience. I'm sorry to learn that the food didn’t meet expectations, and that the lift issues caused inconvenience by requiring the use of stairs. Your feedback is truly appreciated and will be shared with the relevant teams to help us improve.

Warm regards,
Customer Relations

Rated 2 out of 5 stars

Hotel room was damp on the walls had to be moved. Food was 1 star could not eat it so went out. No lift and on 3rd floor.

Quality: 1
Value for money: 1
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Reply from Shearings Holidays

Dear Ann Lee

We’re sorry to hear about the issues you experienced with your room, food, and hotel facilities during your holiday. Your comments have been shared with our team so we can review and address these concerns.

Thank you for taking the time to provide your feedback.

Kind regards,
Customer Relations Team

Rated 4 out of 5 stars

Whitby is a lovely place, and couldn't fault any of the trips

Quality: 4
Value for money: 4
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Reply from Shearings Holidays

Thank you for your review. We’re so pleased you enjoyed Whitby and were happy with all the trips. We hope to welcome you on another Shearings holiday soon.

Kind regards,
Customer Relations Team

Rated 5 out of 5 stars

Excellent ride from Goathland Station to Pickering

Quality: 5
Value for money: 4
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Reply from Shearings Holidays

Dear Philip

Thank you for your 5-star review. We’re so pleased you enjoyed the ride from Goathland to Pickering and hope to welcome you on another Shearings holiday soon.

Kind regards,
Customer Relations Team

Rated 5 out of 5 stars

Loved Whitby well worth doing trip we needed a holiday when we got back .a lot of walking and plenty of hills . My husband a fan of heartbeat and really enjoyed the steam train ride and a look around Gotland . The hotel even with then having work done did not effect our stay . The lift was out of order, but we were lucky as we were on the ground floor. The hotel did a lovely breakfast would stay there again . The only grumble I would say is their restaurant the badger did not like all tall chairs and tables we would’ve liked to get in there but couldn’t find a seat. I don’t like sitting up in the air.. But I would recommend that trip to anybody really enjoyed York didn’t think much of Scarborough but love Whitby.

Quality: 5
Value for money: 5
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Reply from Shearings Holidays

Thank you for your lovely review. We’re so pleased you enjoyed Whitby, the steam train ride, and your stay at the hotel. It’s great to hear you’d recommend the trip, and we’ll pass on your comments about the restaurant seating.

We look forward to welcoming you on another Shearings holiday soon.

Kind regards,
Customer Relations Team

Rated 1 out of 5 stars

Nothing to write about

Quality: 1
Value for money: 1
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Reply from Shearings Holidays

Thank you for your kind 1 star review

Rated 5 out of 5 stars

Wonderful Whitby and all the excursions. The hotel and staff were very welcoming.

Quality: 5
Value for money: 5
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Reply from Shearings Holidays

Good Morning Jenny,
Thank you for your excellent 5-star review.

Receiving such positive feedback is incredibly rewarding for us as it provides valuable insight into your tour experience. Understanding what resonates with our customers allows us to continuously enhance our tours.

We trust that your break with us was thoroughly enjoyable, and we eagerly anticipate the opportunity to welcome you again soon.

Warm regards
Shearings Customer Relations (JS)

Rated 5 out of 5 stars

Lovely holiday, lovely hotel, good food, and plenty to do.

Quality: 5
Value for money: 5
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Reply from Shearings Holidays

Good Morning,
Thank you for your kind 5-star review

Receiving all feedback is incredibly rewarding and provides valuable insight into your tour experience, allowing us to continuously enhance our tours.

We will be sure to pass on your great comments to the operations team and look forward to welcoming you back in the future.

Kind Regards
Shearings Customer Relations (JS)

Rated 5 out of 5 stars

Lovely holiday enjoyed it 😀 only thing no WiFi or Charging points on Coach friendly driver

Quality: 5
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Reply from Shearings Holidays

Thank you for your excellent 5-star review.

Receiving such positive feedback is incredibly rewarding for us as it provides valuable insight into your tour experience. Understanding what resonates with our customers allows us to continuously enhance our tours.

We trust that your break with us was thoroughly enjoyable, and we eagerly anticipate the opportunity to welcome you again soon.

Warm regards

Shearings Customer Relations

Rated 4 out of 5 stars

Hotel being refurbished. Would probably be better if tourists were relocated to another hotel.

Quality: 3
Value for money: 4
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Reply from Shearings Holidays

Thank you for sharing your feedback with us.

We regret to learn of your dissatisfaction with your chosen tour. Please know that our primary goal is to ensure every tour we offer is thoroughly enjoyable.We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.

Warm regards

Shearings Customer Relations

Rated 4 out of 5 stars

Lovely trip, lots included in the package. However it should be better advertised/disclosed that the service includes multiple bus transfers depending on where you're coming from

Quality: 4
Value for money: 5
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Reply from Shearings Holidays

Hello Rachel Owen,
It sounds like you had a great trip overall! It’s always nice when a package includes plenty of extras. But I see what you mean—knowing about those bus transfers in advance would’ve made the planning smoother. Transparency in travel details can really make a difference!
We will feed this back to our Transport and Logistic teams.
Do you think you'd take a similar trip again despite the unexpected transfers?
Kind Regards
Customer Relations
JM