Windermere Hotel, Lake District Reviews

3.7

(74 reviews)

A product’s star rating is calculated as the average of all its reviews.

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13K Reviews

4.3

The information on this page is based solely on product reviews written by customers of Shearings Holidays via Trustpilot.

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Quality

3.7

72 ratings

Value for money

4.1

73 ratings

Product details

Brand: Shearings

There's simply no better hotel to stay at in Windermere than the English heritage-listed Windermere Hotel, with period charm in abundance and modern facilities on offer.

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All reviews

Sep 10, 2025

Good helpful staff, good room. Don't understand why the lounge was closed off, so nowhere to sit inside the hotel. The food was large in volume but rather lacking in flavour and set in Tv's.

Quality: 4

Value for money: 4

Reply from Shearings Holidays

Sep 16, 2025

Thank you for your kind 3-star review.

Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.

We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.

Warm regards Customer Relations

Jun 23, 2025

The hotel was old and the furniture dated. Access to the disabled entrance was thirty yards away from the reception entrance and consisted of three quite long switchback gradients which led into a small room ,the door of which led into a corridor, where the lift was found, thirty yards away from reception. The downstairs men’s toilets reeked of urine and did all week. The only lift, which could only take one person and suitcase, broke down on the Tuesday and wasn’t in action again till Thursday afternoon,so the people with walking and climbing stairs problems, like my 85 year old sister and myself, were stuck downstairs from breakfast till bedtime or try and climb three flights of stairs. The Coastal and Country reception staff just shrugged when I talked to them about our problems, that’s when they could tear themselves away from their computer screens. The parking was “ pot luck” and then we had to pay £6 per night for the privilege. Because of the reception staffs attitude and the problems incurred our holiday was spoiled. One good thing about the time there was how good the dining room and bar staff were, they get 5/5.

Quality: 1

Value for money: 1

Reply from Shearings Holidays

Jun 26, 2025

Dear Stephen,

Thank you for taking the time to share your feedback following your stay at the Windermere Hotel. We're sorry to hear that aspects of your visit did not meet expectations.

We regret that you experienced challenges in relation to accessibility and the condition of certain facilities during your time there. We understand how frustrating it must have been, particularly with the lift being out of service for part of your stay. While we appreciate that these situations can have an impact on your overall experience, we are grateful that you took the time to highlight them.

We’re also disappointed to learn of your comments regarding the reception staff, as we do expect the hotel team to be courteous and attentive at all times. Your feedback will be noted and shared appropriately to ensure that the level of service delivered reflects the standards the hotel aim to uphold.

On a more positive note, we’re delighted to hear that the dining room and bar staff left such a good impression, and your kind comments about them are appreciated.

Thank you once again for your review.

Best regards,
Shearings Customer Relations (MP)

May 14, 2025

We had a lovely time at the Windermere Hotel we we're well looked after by the staff and our room was very nice we will be going again

Quality: 5

Value for money: 5

Reply from Shearings Holidays

May 21, 2025

Good morning,

Thank you for taking the time to provide us with a 5 star review!

We're delighted to hear you enjoyed your time at the Windermere Hotel and found the staff and room to be good.

We can't wait to see you on tour again in the future!

Kind regards
Shearings Customer Relations

Apr 20, 2025

Room was very nice. Evening meals not great

Quality: 3

Value for money: 3

Reply from Shearings Holidays

Apr 23, 2025

Dear Edward,

Thank you for your feedback.

We are pleased to hear you enjoyed your room at the Windermere Hotel and found it comfortable. We are sorry to hear that the evening meals did not meet your expectations; your comments have been noted and will be shared with the hotel direct for review and for any necessary improvements to be made.

We hope to have the opportunity to welcome you on a future self-drive holiday.

Kind regards,

Shearings Customer Relations (HJ)

Apr 16, 2025

I object to paying nearly £50 extra for a single room that was like a prison cell. Single bed ,just enough room to walk round one side looking out over a flat roof and stone walls. Room was clean. Bed was comfortable. Food was pub grub. Staff were lovely

Quality: 4

Value for money: 5

Reply from Shearings Holidays

Apr 18, 2025

Dear Kath,

Thank you for your kind 4-star review and for taking the time to share your feedback.

We're really sorry to hear that your single room didn’t meet expectations especially when it came to space and view. We completely understand how disappointing that must have been, and we appreciate you bringing it to our attention.

It’s good to know the room was clean, the bed comfortable, and that you found the staff lovely.

I’ll certainly pass your points on to our hotel team regarding room allocation and the value of single supplements, as well as the dining experience. Your feedback helps us improve, and we do hope you’ll consider travelling with us again in the future.

Kind regards,

Shearings Customer Relations (SC)

Apr 16, 2025

Good value for money plus we were well liked after by reception and the manager

Quality: 5

Value for money: 5

Reply from Shearings Holidays

Apr 17, 2025

Good morning, Peter

That's wonderful to hear! It's always great to read that you found us good value for money not only that, but you also received an excellent service. It sounds like the reception and manager really made your experience special.
We hope to welcome you back soon
Kind regards
Shearings Customer Relations (LF)

Apr 16, 2025

Very enjoyable stay.

Quality: 4

Value for money: 5

Reply from Shearings Holidays

Apr 17, 2025

Good afternoon Maurice,
Thank you for your kind 4-star review.

We aim to provide all our customers with a thoroughly enjoyable experience and receiving feedback helps us to achieve this.

We're really pleased that you had a lovely holiday to WINDERMERE HOTEL - 4-NIGHTS SELF-DRIVE and found the stay to your liking.

Once again, many thanks and we look forward to welcoming you back in the future.

Kind Regards

Shearing Customer Relations (JS)

Apr 16, 2025

Musty smell in bedroom Food deep fried Shower flooded bathroom No view from room Had to keep bedroom curtains drawn On ground floor staff passing could see in Would I go again not in a million years Had to fill in form for hotel car registration so had to go outside to make sure of registration Rude man on reception said make sure you bring pen back Is that any way to treat holiday makers Needs thousands spending on it When told staff room flooded came in and told us we had shower on to high so lower it down to a trickle I have long hair no way to wash my hair Thursday night meal could not face it so went out instead Parking £6 a day disgrace Had taken photos but got disgusted

Quality: 1

Value for money: 1

Reply from Shearings Holidays

Apr 18, 2025

Thank you for sharing your review. We're regret to hear that your holiday experience fell short of your expectations, and we appreciate you highlighting the areas that caused concern.

We always aim to provide comfortable and enjoyable stays, so it’s disappointing to learn that certain aspects of your visit didn’t reflect this. If you would like to discuss your experience further, our Customer Relations team would be happy to hear from you.

Best regards,
Shearings Customer Relations (MP)

Apr 16, 2025

Excellent hotel.Food good.Pity about the car parking arrangements and Jorizon Parking

Quality: 4

Value for money: 4

Reply from Shearings Holidays

Apr 17, 2025

Dear Mr Bamber,

Thank you for your kind 4-star review.

We’re so pleased to hear you enjoyed your stay at the Windermere Hotel and found the food to be of a good standard. We regret to hear the car parking arrangements fell short of expectations your comments have been noted.

We hope to welcome you on another break soon.

Best regards,
Shearings Customer Relations (MP)

Apr 16, 2025

Great stay again at Windermere hotel

Quality: 5

Value for money: 5

Reply from Shearings Holidays

Apr 17, 2025

Good Morning Graham,
Thank you for your kind 5-star review.

It's always great to hear from our customers.

We're so pleased you had another lovely stay at the Windermere Hotel in the lovely Lake District.

We certainly look forward to welcoming you back again for another great holiday.

Kind Regards
Shearings Customer Relations (JS)

Dec 11, 2024

I have submitted a complaint to your customer services, please read it and reply.

Quality: 3

Value for money: 3

Reply from Shearings Holidays

Dec 11, 2024

Dear Mr Howard,

Thank you for sharing your feedback with us.

We regret to learn of your dissatisfaction with your chosen tour. Please know that our primary goal is to ensure every tour we offer is thoroughly enjoyable.

We are currently reviewing your received direct correspondence, and once our investigations are complete, we will reach out to you directly.

If there's anything I can assist you with in the meantime, please feel free to contact me.

Warm regards,
Shearings Customer Relations (MP)

Dec 8, 2024

The bar where you can take dogs In Was shut all the time I was there. The staff are very nice and helpful. Should allow dogs to be left in room at meal times would make it a lot easier for single travellers. Love the hotel it is very handy for getting round the lakes.

Quality: 3

Value for money: 4

Reply from Shearings Holidays

Dec 10, 2024

Dear Mrs Moss,

Thank you for your kind review. We're delighted to hear that you enjoyed the location of the Windermere Hotel and that their staff were helpful during your stay. We appreciate your feedback regarding the dog-friendly areas and will certainly pass your suggestion along. We're glad the hotel was a convenient base for exploring the beautiful Lake District, and we hope to welcome you back in the future.

Best regards,
Shearings Customer Relations (MP)

Nov 25, 2024

the food was good room rubish so cold the heating went off during the night we were down at the back of the hotel it was that cold we didnt open the curtains at all.

Reply from Shearings Holidays

Nov 25, 2024

Dear Mrs Buckle,

Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the food during your stay at the Windermere Hotel. However, we sincerely apologise for the discomfort you experienced with the temperature in your room. We understand how important it is to have a warm and comfortable environment, especially during the night. Your comments regarding the heating and room location will be passed on to the hotel management for review.

We appreciate you bringing this to our attention and hope to welcome you back in the future with a more comfortable experience.

Best regards,
Shearings Customer Relations (MP)

Nov 24, 2024

Convenient location. Friendly staff. Car parking right outside

Quality: 4

Value for money: 5

Reply from Shearings Holidays

Nov 25, 2024

Thank you for your kind review! We’re delighted to hear you enjoyed the convenient location of the Windermere Hotel and appreciated the friendly staff. Having car parking right outside certainly makes things easier, and we’re glad it added to your experience.

We hope to welcome you back to the Lake District for another relaxing stay soon!

Best regards,

Shearings Customer Relations.

Nov 20, 2024

Enjoyed holiday

Quality: 4

Value for money: 5

Reply from Shearings Holidays

Nov 20, 2024

Dear Mrs Luyt,

Thank you for your lovely 5 star review! We’re so pleased to hear you enjoyed your holiday at the Windermere Hotel. The Lake District is such a beautiful destination, and we’re thrilled it met your expectations. We look forward to welcoming you on another adventure soon.

Best regards,
Shearings Customer Relations (MP)

Nov 13, 2024

Overall the Hotel was good. Staff were friendly and efficient, Food was good. Rooms basis but ok. Main gripe was extractor did not work in bathroom and no outside window. Still very pleased with our stay and great value for money. Ken.

Quality: 3

Value for money: 5

Reply from Shearings Holidays

Nov 13, 2024

Thank you for your detailed review, Ken. It's great to hear that you found the hotel good overall, the staff were friendly and efficient and the food was ok.

We're sorry to hear of the issues you faced with the extractor fan, however we are pleased to know this didn't affect your overall enjoyment.

We hope to welcome you back on tour again in the future.

Kind regards

Shearings Customer Relations Team (TT)

Nov 13, 2024

Great value for money. Friendly helpful staff. Hotel tired needs a little tlc but warm, clean and really good food. Hotel in excellent position in Windermere with reserved parking as we did a self drive holiday.

Quality: 4

Value for money: 5

Nov 6, 2024

Excellent staff very helpful and efficient

Quality: 3

Value for money: 5

Reply from Shearings Holidays

Nov 6, 2024

Dear Mr Walker,

Thank you for your 4-star review! We’re so glad to hear that you had a great experience with the hotel staff and found them helpful and efficient. We’ll be sure to pass along your kind words to the team.

We look forward to welcoming you back to the Windermere Hotel for another enjoyable stay!

Warm regards,
Shearings Customer Relations (MP)

Nov 6, 2024

staff very attentive at all times

Quality: 4

Value for money: 5

Reply from Shearings Holidays

Nov 6, 2024

Dear Mr Culshaw,

Thank you for your kind review and for giving us 4 stars! We're delighted to hear that the hotel team made a positive impression and that you found the staff attentive throughout your stay.

We hope to welcome you back to the Lake District for another enjoyable visit soon!

Warm regards,
Shearings Customer Relations (MP)

Nov 6, 2024

Hotel needs an upgrade especially my single room. Dull and uninspiring. Staff were pleasant. Food average. Paying for parking seems unreasonable.

Quality: 3

Value for money: 3

Reply from Shearings Holidays

Nov 6, 2024

Dear Jean,

Thank you for sharing your feedback with us. We’re pleased to hear that you found the hotel staff pleasant, but we’re sorry that your room and the overall experience did not meet your expectations. Your comments about the need for an upgrade and the parking fee are important, and we’ll be sure to share them with the hotel to look to improve our guests' experience.

We appreciate your honest insights, and we hope you might consider staying at the Windermere hotel again to see the positive changes they are working towards.

Warm regards,
Shearings Customer Relations (MP)