Our first and last coach trip with Shearings. An over priced poor quality tour. The feeder coach and driver were good. The glossy brochure states “ Our coach holidays keep things simple: comfy seats, hand picked hotels and not a hint of hassle. Just easy adventures and great company along the way” Hassle free and comfy it was not. Tour coach and driver poor. Bayliss of Gravesend, uncomfortable, cramped seats and short seatbelts. Very warm at the rear of the coach. No driver interaction. The Crown Hotel was a mix of good and very bad. On asking about the advertised entertainment we were told “ our dinner was the entertainment” Evidently Shearings hadn’t paid for any ! Beer and wine very expensive in the hotel. Luckily there was a Morrisons Daily opposite, beer and wine purchased and quiet evenings reading in our room. Issues with hot water for many. Food was ok but small portions and slow service. The tables for 2 were set out as if in an exam room making interaction with others impossible. Tea and coffee were served in an area with not enough seating for 48 guests. I have written to Shearings, an actual letter as reading the reviews online they do not reply to emails. I can also add they do not reply to letters either. Plenty of less expensive coach companies that value their customers to choose from.
Reply from Shearings Holidays
Thank you for taking the time to share such detailed feedback following your Yorkshire Gems tour. We are very sorry to hear that your experience fell short of expectations and that this was your first and last trip with Shearings.
We regret that you found aspects of the coach comfort and journey experience unsatisfactory, including seating and onboard conditions, and we are sorry that you felt there was limited driver interaction. We also appreciate your comments regarding the hotel experience at The Crown Hotel, including concerns around service, facilities, dining arrangements, and the availability of advertised entertainment. This is not the standard we aim to provide for our guests.
We are particularly sorry to hear that several elements of the trip impacted your overall enjoyment, and we understand how disappointing this must have been given the expectations set in our brochure. Your feedback regarding communication and responses to correspondence has also been noted.
All of the points you have raised will be shared with our operations and product teams for full review, including coach allocation, hotel standards, and guest experience delivery.
Thank you again for taking the time to provide your comments — they are genuinely important in helping us improve.
Warm regards,
Customer Service Team SB