Very pleased with service and quality of sheds, this is the second one we have purchased from them different size same quality and quick delivery. Would recommend.
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Adam , head of sales , Destiny, Hannah and Natalie , few to mention were absolutely brilliant from start to finish . Even though , in midst of COVID 19 pandemic , and with few staff operati... See more
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First class service from start to finish! Ordering online was so easy and was telephoned within 24 hours to arrange delivery. Ordered on Sunday and delivered by Wednesday....can’t get better service... See more
An excellent service offered by this company, would recommend these to anyone looking to purchase from them. They called to confirm order, beat the expected delivery time, excellent back up from the a... See more
Company details
Contact info
Unit 15 , MK44 3SN, Bedford, United Kingdom
- 0845 834 0163
- help@shedswarehouse.com
- www.shedswarehouse.com
do not order from this company
Do not order from this company! I ordered a shed on the 9th of June, received conformation that it would be delivered within 10days, it did not arrive. I have emailed the company, tried never ending phone calls with no joy or replies to either for 5 months.Then last week I get a voice mail telling me it will be delivered on the 9th of November,( 6months)after ordering. As I no longer require the shed I have tried to ring loads of times and sent an email stating I no longer need the shed and would like them to arrange a refund. Yet again no reply..covic or not we at least need to be kept informed and emails answered.
October 9, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your order was cancelled on 5th October 2020.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
I would have rated a zero but I can’t
I would have rated a zero but I can’t. I ordered two sheds in June. In August I received one of them which was poorly made (the roof felt was too small for the roof). It is now nearly the end of September and I still haven’t received the second shed. My emails and phone calls go unanswered. I gave the company the option of sending a different shed but again no response. DO NOT USE THIS COMPANY IF YOU HAVE ANY OTHER ALTERNATIVE.
September 24, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that you have been in contact with one of our agents on 3rd September 2020.
if you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
DO NOT USE THIS COMPANY...!!!!!!!
DO NOT USE THIS COMPANY...!!!!!!!
I ordered and paid for a very simple shed, I also paid for the shed to be installed. Eventually the shed was installed only to discover it was the wrong shed....!!!!!
It has now been over 9 wks that I have been pleading with them to install the correct shed (The panels of which have just been dumped in the centre of the garden). I have rung many times and sent countless emails, I always get the same answer... "We are waiting to hear from the install team"... but nothing.
My daughter has 2 special needs children and they refuse to go in the garden. The whole thing is a mess and certainly don't feel I am getting any kind of customer service, just being fobbed off with excuses.
September 18, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that you cancelled your installation on 21st September 2020.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
No stars!
Sorry to be repetitive, but my situation mirrors all the above comments. All these people have cancelled.. So how is it they are not back on track with their orders??? Wishing (as with all the other poor victims) that I had read the reviews 😢
September 18, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
Unfortunately you have not left an order number on this review so I cannot help you further.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Awful company
What a dreadful company. This is my third review and this one signals the end (at last) to the whole sorry saga.
Order shed start of June told in stock delivery July 6th didnt turn up. After dozens of phone calls finally got a reply a was eventually informed shed would be delivered start of August. It didnt turn up. Managed to get through on the phone again after trying for days and was eventually told they now could give me any delivery date at all. I asked for a refund. A few days later some bloke phones and says they can deliver the shed the next Tuesday. Bear in mind he is telling us this late on a Friday afternoon preceding a Bank Holiday. We refused and I've no doubt nothing would have arrived. They dont respond to emails, they answer approx one phone call in 50, they can take your money in seconds but claim they need 20 days to refund it. Worse of all they tell lies. Do not deal with this company. Got our money back at long last so we can be grateful for small mercies
September 8, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
Unfortunately you have not left an order number on this review so I cannot help you further.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Appalling service
Appalling service, finally got a refund and even that wasn't straightforward. If anyone wants to contact them as they don't answer emails and you can never contact deliveries or customer services on phone, try Facebook messenger. Strange way to run a business! That was the way I finally got a response. My advice to anyone thinking of buying off them is DON'T.
September 3, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your refund has been processed.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
DO NOT BUY FROM SHEDSWAREHOUSE How on earth is this company still…
How on earth is this company still being allowed to advertise and steal peoples money. The website is nothing but a fraudulent way of conning people, same as me, into buying a product which is shown as in stock and an acceptable delivery date which is why we brought from them. Now having by chance read the reviews here purely because they sent us a text message delaying the delivery date by three months.
Legal action needs to be taken against this company asap and the people sent to jail permanently.
I Cannot believe so many lives have been torn apart by this company and that they are still trading.
Their replies to questions raised is sole destroying and illegal it seems.
September 1, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
Unfortuanetly you have not left an order number on this review so I cannot help you further.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
SCAM Company do not buy from this site.
SCAM Company do not buy. Money taken for shed early August and still not received it.. Multiple email send but no reply. Trading Standards and Watchdog will be hearing from me.
Absolutely disgraceful to be scammed during the pandemic.
September 1, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the ntoes on your order that you have been in contact with one of our agents on 8th September 2020.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Review and we encourage you read our reviews there.
Just purchased a shed on the 22nd of…
Just purchased a shed on the 22nd of aug, an really wish I hadnt, I didn't read the reviews stupid I know!! But after trying to log on today to check the status of my order, the google search bar had a warning triangle, so I clicked on it an it said that my connection wasnt secure had do not enter any personal details!! Which obv I did when purchasing the shed, so I've just called an spoke to a Sarah, who I explained the whole situation too!! An I requested a refund straight away, she said I could have one but it would be processed on Friday as it's up to the finance team to deal with 🙈 , I had also asked "Sarah" to send me a confirmation email, which I am waiting for! Will not use again!!
August 31, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
Unfortunately you have not left an order number on this review so I cannot chase this issue further for you.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Order no - 454616
As you only reply on Trustpilot and have ignored my multiple refund requests by both post and email I am forced to demand full refund as a matter of urgency on here as it has been over 3 months and no shed nor any correspondence from the company and over 2 weeks since we requested a refund! For anyone else who has suffered at the appalling treatment by this company, I took Legal advice and was informed that they are in breach of contract under common law and you can take them to a small claims court to get your money back and claim for damages if you so wish. If the money is not in my account by Tuesday 21st September 2020 then I will be escalating the matter and I urge anyone else to look to do the same also a complaint can be filed on the government website for a company that owes you money and is causing harm to it's customers! I don't want anyone else to fall victim to this company!
August 30, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that the last email we received from you was on 7th July 2020.
If you have any further queries please email help@shedswarehosue.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
No stars would be a real rating
No stars would be a real rating. Order shed 6th June with delivery date 23 June. Still no shed, phone calls not answered but did get a response to an email a month ago. Have now asked for a refund but heard nothing. Will be raising a charge back case today with the credit card company. There does seem to be something fundamentally wrong with the management here.
Update Sunday 30 Aug after company standard response.
Thank you for the response. For your info my order as cut and pasted from your confirmation email "Your Order No: 455058 " is the number quoted so you can now check again.
As my email requesting a refund was a week ago I assume by your response I can expect a refund week commencing 31 Aug.
You website is also still stating 8 in stock and 1 purchased in the last 24 hours of the shed I ordered and still offers a delivery date. This seems to be untrue.
I see you trade under a number of different names and seem to have the same set of issues reported in reviews for these companies.
August 27, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
Unfortunately the order number on this review does not match the reviewers name so I cannot chase this issue further for you.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Order no 455106
Order no 455106
Placed and paid £630.23 for an order on the 08/06/2020 .
No shed ,no communication , no answer to emails .
Waiting now for the generic response shed warehouse keep giving out at the end of every review , as expected the response was basically generic with some add ons , the order receipt I hold from the purchase clearly states invoice and delivery addresses . Blaming the customer for their short fallings .
August 25, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that we have sent you a letter requiring your contact details as none were put on the order.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
I wish I’d read the reviews before…
I wish I’d read the reviews before ordering a shed😡 it said it was in stock so assumed a relatively quick delivery. I’ve not even had confirmation of my order and can’t reach anyone to follow up with. Like many others l have emailed.... no reply and tried phoning but can’t get through. I will now start the painful process of trying to get my money back.
If they’re busy or under resourced then they need to set customer expectations with an update on their website.
I don’t even have an order number- l have had no confirmation of the order but you have taken money. I already emailed to help@ last week but no reply.
August 23, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
Unfortunately you have not left an order number on this review so I cannot chase this further for you.
If you have any further queries please contact us at help@shedwarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Keep Looking…
If you are looking for a new shed keep looking. All you will receive from this company is aggravation. They took a few seconds to take my money on-line. Why do they need so long for a refund?
The shed never arrived on the booked day. Emails not answered. Phones ring out.
There is no excuse for failure to communicate.
Had to go to my card provider to obtain a refund.
Instead of your standard fob of reply may be you would answer the problems.
According to any number of reviews, you fail to deliver on time.
So why has your web pages still have a “Live Delivery Slot” button to click on, when you do not delivery?
In your replies you state “refund will be processed as soon as possible (currently about 4-5 working days”. If that is the case, where is my refund?
August 20, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that our agents have emailed you on 29th July 2020.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Poor Service
I placed and paid my order early July. Initially told delivery would be 10 days or so. Its now 17th August and emails are not responded to at all. Phoned twice over previous weeks and given indicative installation dates of late August or early September. Now, one cannot even phone as eventually one is cut off with a message stating 'please email us'. Pointless of course as emails are never answered. Its a real shame and a shambles.
August 17, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that you have been in contact with one of our agents on 17th August 2020.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
The worst company I have ever dealt…
The worst company I have ever dealt with. never return emails or calls, I was delivered a shed which was not fit for purpose, after MANY MANY phone calls and emails I finally got the offer of my money back.. that was 2 months ago and still no money. Funnily enough they won't respond to my emails and calls AGAIN....
AVOID AVOID AVOID
August 14, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that you requested to have the shed collected on 12th June 2020.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
DELIVERY DATES A JOKE
DELIVERY DATES A JOKE
Booking ref.453375
I ordered a Summer House by phone April 17th. I ordered by phone as another company had taken an order then given a delivery date for late July. I was given a verbal guarantee by the sales team that the item was in stock and would be delivered May 9th. On May 1st an E Mail was received confirming a delivery date of August 7th. 12 weeks late! By now lockdown was biting so no point canceling and re-ordering, we bit the bullet and waited.
August 4th brought confirmation of delivery on August 7th. Weekend cleared, plans made.
7:30 pm, August 5th. E mail informing delivery would be delayed through "production problems".This on a unit that was available in April.
I responded with pent up frustration to this late delay.
11:20am August 6th. Text message confirming delivery was delayed and I would be contacted later with a new date.
5pm August 6th. Summer House arrived unannounced.
Fortunately our son was visiting and could help with the unloading, as the driver was alone, the driver incidentally was very pleasant.
Obviously the Summer House was on his wagon when the text was sent informing of delay, as he had been to Scotland, delivering to us in North Yorkshire on his way back.
The above script reads like a Monty Python sketch, but the best is to come.
August 10th. E mail received from Customer Services in response to my complaint 5 days earlier giving a new delivery date of August 20th, then one with August 13th.
Within 5 minutes another E mail came with a delivery confirmation for August 20th, and the option to cancel for a refund.
I was tempted to say nothing and wait, but I replied telling them the building was delivered and erected.
The building itself is not of the quality expected, with a poor finish on some sections, and adjustments needed on others, The glass panels were stuck together with smelly, rotten paper and were difficult to separate.
It is too easy to blame the pandemic for all problems, but this was pushing it too far.
Would I recommend this company?
What do you think?
August 13, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your delivery was made on 6th August 2020.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Order 453729 placed 28 April still no shed
Order 453729 placed 28 April. The company advertise a delivery time of 1 - 10 days but assuming Covid would cause delays so didn't chase until 25 June by email. Got a response on 7 July saying we were booked for delivery week commencing 27 July. It didn't happen. Called Sales line as Deliveries and Customer Service not available (how convenient) initially got call back saying deliveries would get in touch. They didn't so called again. Sales couldn't help so called later left me a voicemail saying delivery planned for 12 Aug. Tried calling yesterday couldn't speak to anyone. Called again today and waiting for call back. All along all I have wanted is honesty. If I had been told I July I would not get my shed any time soon I could have found an alternative supplier and would have a new shed by now. I notice a recent review says they received their shed the week after order placed which makes me think they are taking and fulfilling new orders and continuing to fob off people like me who have been waiting 15 weeks. Do not use this company.
August 12, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your delivery was made on 15th August 2020.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
ordered shed on the thursday and it was…
ordered shed on the thursday and it was delivered on the following wednesday. sales girls couldnt have been more helpful. great shed and great service and have dispite othe reviews recommended the company o a friend
August 11, 2020
Unprompted review
Reply from Shedswarehouse
Thank you for your review. I will pass your comments on to the team who dealt with your order.
Order number 454365 made on 19th May…
Order number 454365 made on 19th May 2020 with 6 to 8 weeks delivery. Payment made on same date.Poor communication from this company.On 30th June email received apologising for delay and advising further contact would be made to arrange final delivery on 11th August. Still no contact.I haven’t yet asked for refund as I was allowing some Lea way because of the coronavirus. Why do firms keep fobbing their customers off? If I do not hear from this company within 48 hours from now I will be cancelling the order
August 11, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your delivery was made on 11th August 2020.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
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