Sheffield Kitchen Outlet Reviews 

174
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and helpful designers for guiding them through the entire planning process with exceptional patience and clear communication. Clients feel fully supported throughout every single stage, appreciating the professional guidance when exploring various design options and custom layouts. Consumers also highlight the outstanding delivery service, noting that delivery teams are consistently polite, respectful, and extremely careful when bringing items into homes. People are deeply impressed with the sturdy construction, flawless installation work, and truly first-class overall quality of the completed products.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting helpful designers and polite showroom... See more

Delivery service

Consumers find delivery service to be positive, highlighting that drivers are polite, careful, and courteous... See more

Service

Customers consistently note positive experiences with service, highlighting a professional, friendly, and... See more

Product

People report positive experiences with product, frequently praising the sturdy and well-constructed units,... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with sturdy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently had our kitchen supplied and fitted by SKO. We are really happy with the results. From walking in to the showroom and meeting Richard the whole process was very professional. After visitin... See more

Rated 5 out of 5 stars

We love our kitchen and we loved working with Harry. He was incredibly knowledgeable, patient and a joy to work with as designs kept changing throughout our renovation. It was important to us that we... See more

Rated 5 out of 5 stars

SKO came recommended which is always a good start. From Jon coming to measure up and give me suggestions to visiting the fabulous showroom in Hillsborough I was impressed. I really was spoilt for choi... See more

Rated 5 out of 5 stars

Could not fault SKO from the design and pricing of which there were many changes and Jaimie Day was very patient and helpful. The guys who delivered were great. We used SKO fitter Stuart who com... See more


Company details

  1. Kitchen Supply Store

Written by the company

Sheffield Kitchen Outlet - Bespoke Kitchens at Flatpack Prices


Contact info

4.8

Excellent

TrustScore 5 out of 5

174 reviews

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4.8

All reviews

(174)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Sheffield Kitchen outlet Rawson springs…

Richard at Rawsons springs sheffield branch outlet designer made the whole experience simple,he sourced kitchen installer Karl who got all the workmen,plumbers,electricians,plasterers,tilers the work was on schedule&professional for a perfect finish,a lovely family owned business top quality&very reasonably priced,saved me a lots of money,quoted £12k at wickes this was without specialist work so would of easily of been £15k saved me £5k so i got all my new kitchen done for 10k with absolutely everything including Vinyl flooring for kitchen,downstairs Wc,porch&outhouse amazing top work highly recommended thanks so much

November 4, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent product and outstanding service

Honestly don't know where to start. From start to finish James (Sheffield Kitchen Outlet) was outstanding. He was informative but never gave any opinions. The advice was always on our options but then also gave little tweaks on making the most of our space. The experience in the home was not based on a sales pitch, a real business man with the customer at heart. This didn't stop when visiting to pick out our kitchen, worktops and appliances. He had excellent knowledge of all the products. The kitchen is in and is of excellent quality, all cushion close and a strong kitchen. The appliances are brilliant and fit perfectly. When the worktops arrived they were scratched, no problem they were collected the same day and new ones with us within a couple of days. The after care has also been outstanding. An amazing company with quality products.

October 29, 2022
Unprompted review
Rated 5 out of 5 stars

Would recommend

Rob, who helped to design the kitchen, was very helpful and patient. He talked me through the pros and cons of each choice. Mark and Ken delivered all the appliances up to my third floor flat (without a lift!) promptly and quickly. The fitter Colin Davenport managed to fit the kitchen to a very high standard in record time and was able to recommend tilers, plumbers, etc. Would recommend.

October 26, 2022
Unprompted review
Rated 5 out of 5 stars

A quality kitchen for a great price.

We wish to thank all of the SKO team in Hillsborough for all your help in designing, supplying and fitting our lovely new kitchen.

Firstly, Aaron was a pleasure to discuss ideas with and he really listened carefully to what we wanted to achieve. His design has included everything that we wanted and it will fit our needs perfectly.

Also, the delivery men were very efficient and everything arrived in perfect condition.

In addition, Scott and Charlie have done an outstanding job of fitting the kitchen. They took a great deal of time to discuss what we wanted, offered advice and they obviously take great pride in what they do. The oak worktop looks especially fabulous! We cannot praise them highly enough.

Whenever we visited your showroom, staff were extremely helpful and we are very happy with the service that we received.

Thank you for all your help.

August 1, 2022
Unprompted review
Rated 2 out of 5 stars

Great Kitchen; awful installation experience

Our experience at SKO started great; Simon was excellent in helping us decide which kitchen we wanted. The kitchen itself is great. However the installation and fitting experience has been a complete joke.

Our kitchen was due to be fitted on 18th April. It’s now the middle of June and the kitchen is still yet to be complete despite having all necessary deliveries for around a month now.

Scott who fitted our kitchen has been rude, unreliable and has cancelled/no show very often. For example on frequent occasions throughout this process he would no show when he had committed fitting or fixing an issue, not reply or cancel 4/5 hours after was meant to show up.

I notified SKO as our these issues on the 19th May following a month of being messed around by Scott. As of writing its 18th June; we’re still faced these challenges which has prompted this review… 3 months after our kitchen was meant to be installed.

This situation has been happening over the past 3 months and I have spoken to and reported it to Head Office/Hillsborough branch but not seen any change.

The kitchen itself and sales team were great. We’re just so disappointed with the installations and fitting - it would seem once they have your money they don’t value you as a customer.

June 18, 2022
Unprompted review
Sheffield Kitchen Outlet logo

Reply from Sheffield Kitchen Outlet

Hi Jason,
We apologise that you've had a negative expereicne with one of our fitters and that you have had to name and shame. We can confirm that this is not the usual case with SKO apprived installers and is a one off. Your fitting experience has been fedback to the Installation Director and we will resolve any outstanding issues promptly.
We are pleased that you have no qualms with the actual kitchen itself, or with the Sales team.

Rated 5 out of 5 stars

Highly recommended

It is 6 months now since our kitchen was fitted and we are really happy with it. It is so light and airy, the units are very robust and sturdy and the worktops finish everything off perfectly. Mike’s design was just what we asked for and his advice was very helpful. The cupboards have a place for everything and I am very pleased with the drawers and induction hob. We made a few changes along the way (even adding things to the utility room after the kitchen units had been delivered) but all our requests were accommodated.

We’ve got a great kitchen at a great price.

Highly recommended.

June 13, 2022
Unprompted review
Sheffield Kitchen Outlet logo

Reply from Sheffield Kitchen Outlet

Hi Mrs C,
Thank you for your kind feedback. We're glad you're still pleased with your kitchen 6 months later! We're delighted to hear that the new kitchen accomodates all your needs perfectly and that you wouldn't hesitate to receommend us! You can email your SKO kitchen photos to social@skokitchens.com if you haven't already done so and we will post out shopping vouchers to you.

Thank you. SKO.

Rated 5 out of 5 stars

A very good company selling excellent kitchens and at a very very fair price.

We ordered both a kitchen and a fitted bedroom from SKO and they were brilliant in all respects. We initially dealt with Jamie in the showroom who was extremely helpful with regards to the choices and design of both items, nothing was too much trouble.
The kitchens are superb quality and they have a great choice. The drawers and hinges are Hettich which are superb quality and the cabinets are all made in Sheffield and again are excellent quality.
The price considering the quality was very reasonable indeed.
The installation of both were to a very high standard; the fitters being both helpful and excellent at their job.
I would not hesitate to use SKO again or to tell friends and family about them.

June 10, 2022
Unprompted review
Sheffield Kitchen Outlet logo

Reply from Sheffield Kitchen Outlet

Hi David,
Thank you for your feedback. We're glad you're pleased with the service you've received at SKO throughout your kitchen journey! We received your kitchen photos and would like to say the end result is stunning.
Thank you. SKO.

Rated 5 out of 5 stars

Absolutely love our kitchen from SKO

Absolutely love our kitchen from SKO! Designed by Aaron and fitted by Scott and Brandon, the customer service, the quality, and the attention to detail is second to non. Very happy customer. Would highly recommend😊

May 27, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from the first appointment to the fitting. Professional team with great ideas for maximising your space. Delivered quickly and reasonably priced. No hassle. Used SKO kitchen fitters and they were brilliant. Dedicated to getting it right and very tidy.

May 12, 2022
Unprompted review
Rated 5 out of 5 stars

SKO Kitchen, 5 years and still perfect

We bought our kitchen from SKO 5 years ago. It’s as good as new and we still love it. Our builder was very impressed by the quality (we had full house refurbished) and enjoyed fitting the ready built units. It looks just as we imagined, it was very pleasing to choose the carcass colour to blend with the doors. If we ever move and need another kitchen we’d go straight back to SKO, but I don’t want to leave my house any time soon.

March 14, 2022
Unprompted review
Rated 5 out of 5 stars

I've purchased 2 kitchens ( for…

I've purchased 2 kitchens ( for different properties) from SKO. That in it self is an excellent recommendation.
I dealt with Rob who is pleasant easy to talk to, not pushy listens & creates what's in your head.
Couldn't be happier with this company 100% I wouldn't go anywhere else for a kitchen now.

March 10, 2022
Unprompted review
Rated 5 out of 5 stars

Very happy with my beautiful modern kitchen

Would highly recommend SKO. The whole process from design, delivery and of course special credit to Steve our fitter who made an excellent job of fitting our kitchen. It has lots of hidden features including a pull out larder, appliances and hidden recycling bins. Very happy with the end result.

February 21, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent kitchens and service

We are so pleased with the kitchen from SKO. The quality is impressive and the price was very reasonable. We had a new kitchen (from a popular national kitchen supplier) not long ago in our last flat, and the difference is obvious - the SKO kitchen seems far better quality. Aaron was really helpful (and patient!!) and gave us excellent advice. I would definitely use them again in the future.

February 15, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service from planning to completion

Excellent service from planning to fitting ,absolutely perfect and I’m not easily pleased Danny the fitter a marvel , I don’t actually know how you can cut a European walnut work top that square to both adjacent units that’s 6ft long that couldn’t lift on my own ,and made me custom shelves . People should realise that not everything in life runs like clockwork and it the persons and companies that strive to keep the customer happy , well cuffed from my end 👍

January 17, 2022
Unprompted review
Rated 5 out of 5 stars

Aaron was super friendly and…

Aaron was super friendly and approachable. He listened to everything we needed from our kitchen and what we liked and he was able to design exactly what we needed and more! Everything felt really personal and nothing was too much for him and he was able to accommodate last minute changes. When we went into the showroom to choose our finishes Aaron had already researched and short listed some larger appliances for us to choose from and was able to guide us to designs and accessories that suited our aesthetic making the whole process quick and stress free.

January 12, 2022
Unprompted review
Rated 5 out of 5 stars

Had a complete kitchen refurb with…

Had a complete kitchen refurb with these guys, professional from the start, easy process and took the stress away, always on hand for any questions, the whole thing from start to finish was so easy, and the kitchen is amazing, thanks to everyone from the showroom to the fitters - I absolutely love it. Would deffo recommend!

January 12, 2022
Unprompted review
Rated 1 out of 5 stars

After sales service is a joke.

After sales service is a joke.
Ordered kitchen then the fitter called round and was wanting to charge us the earth for everything. He wanted to charge us for ripping the old kitchen out which had already been included in the price. The kitchen was fitted in a hurry and was completely unsatisfactory, parts missing and nothing squared up. The extraction hood wouldn’t close properly and the fitter just told me it was cheap and rubbish and I got what I paid for. The kitchen was over £6K. Got someone out from SKO and they spotted so many things wrong with the fitting, more than I’d noticed.(I’m no expert) . Was told a specialist fitter would come out and put things right. Three weeks later had to ring back as nobody showed. Was told it had not been booked in. Eventually fitter came and put things right. But the extraction had no filter fitted. The fitter said there was none in stock but he would come and bring some and fit one when they arrived in stock. Several weeks later again I had to ring back and remind them. The fitter brought and fitted just one filter.
There was no good will gesture or anything despite this being discussed and the extraction makes a right racket since the filter got fitted.
SKO happy to get your money but after sales service is an afterthought.

December 12, 2021
Unprompted review

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