Sherborne Reviews 

261
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

On behalf of Sunningdale Village Hall, I'd like to say a really big thank you to Sherborne / Timber Windows. We're absolutely delighted with the service we received from start to finish and really app... See more

Rated 5 out of 5 stars

We had our conservatory installed eighteen months ago and were impressed at all stages from ordering through to building work and installation. Yesterday was a service visit to realign the external Fr... See more

Rated 5 out of 5 stars

Supporting the community - Thank you! The team were able to equip our new vocational skills workshop with bi-fold doors at a significantly reduced price. These doors have made a huge difference, mak... See more

Rated 5 out of 5 stars

Excellent service from beginning to end Our new conservatory has been built to a high standard and we would recommend Sherborne

Company details

  1. Glazier
  2. Door Shop

About Sherborne

Information provided by various external sources

The dedication to customer care underpins everything about Sherborne.

This has seen the company grow organically to become a substantial award-winning organisation offering a diverse range of services.

Sherborne believe in the traditional values of courtesy, honesty and integrity by providing unbiased information to all its clients. Making sure that the right products chosen; perfectly provide the solution they are looking for.

View our range of Design & Installation Services:

Windows

Doors

Glazed Extensions


Contact info

4.8

Excellent

TrustScore 5 out of 5

261 reviews

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4.8

All reviews

(261)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great company to deal with

A great company to deal with. Very professional and efficient from the sales team to installation, and the front door looks brilliant. We'd definitely recommend Sherborne.

January 12, 2026
Rated 5 out of 5 stars

Top Class windows and doors replacement

All of our windows and outside doors were replaced by Sherborne, after a house fire, with Evolution UPVC windows and European Redwood doors (from TIMBER Windows Company. Their surveyor Troy did a really excellent job and so did the window fitters. These white, wood grain effect windows are virtually indistinguishable from the wooden doors and look great. Price was competitive with other companies providing similar products. I highly recommend this company if you are looking for a quality product and a quality service.

January 5, 2026
Rated 5 out of 5 stars

Fantastic Experience

Sherborne are a pleasure to deal with. They communicate quickly and clearly and were able to help us chose our perfect door. The installation team are fantastic and the quality of the work is exceptional. Thank you!

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Partially glazed extension

Sherborne constructed a partially glazed extension to my house. The project was very well managed with experienced tradesmen overseeing all elements of the construction. Everybody working on the project was extremely pleasant and courteous which made the experience very positive and a special thank you to Stuart on the groundworks team and Andy for managing the whole project. Whenever any issues arose, Sherborne were keen to come up with solutions and quickly made corrections when necessary showing customer satisfaction is very important to them. An excellent company.

December 5, 2025
Rated 5 out of 5 stars

Super grateful and highly recommend

We’ve had two encounters with Sherbourne - installation of an extension 4yrs ago - which has been perfect since and a recent urgent repair after a break in. Both times communication has been outstanding… workmanship fantastic and the team on site have all been lovely! Highly recommend!!!
The team in the office have shown efficiency, been informative and been absolutely lovely and supportive over the phone throughout the trauma of a break in…
The gentleman who came the morning after our break in were also excellent assessing the damage and boarding the bifold door in the interim as well as being super kind and lovely.
And finally the day of installation and completion - attention to detail - on point! Meticulously addressed the finer details and repairs - on our bifold doors which now look brand new again!
So grateful and thankful to all your team, cannot recommend enough and would happy use your services again and again.

November 25, 2025
Rated 1 out of 5 stars

Unresponsive customer service

Requesting service visits from Sherborne has always been problematic- its difficult to get in contact with them, then it takes even longer for a scheduled service visit. This year the “service” has deteriorated further.
In June the rain sensor failed, so the roof vents remained open during rain. Also the interior window boards had swollen up (again, as previous service visits had not cured the fault) as a result of water ingress. A whole month later a service visit confirmed the defects. Two months after that, and after a few phone calls and emails, in September the gutter was replaced to prevent further water ingress. No action was taken in replacing the rain sensor or the damaged window boards.
Since then many calls have been made to Sherborne. On the few occasions when the call has been actually answered, there has been no follow up. Similarly voice mails have been ignored.
So in November, five months after the first contact there are still outstanding issues, but as I cannot contact the service department, I do not know why.
A quote from the web site:
“They work hard to maintain their highly respected reputation for delivering excellent customer care”
simply does not ring true with me

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly helpful sales team

Very friendly helpful sales team
provided cost to spec required
Kept me informed through process
Delivered apeer front door and fitting team very polite and cleaned up after there visit very pleased with
New entrance door high security and energy saving thermal efficiency

November 7, 2025
Rated 1 out of 5 stars

Poor customer service exceptionally poor way to manage issues…

Since April have had issues trying to resolve a front door problem under warranty. am trying to help my elderly mother resolve but I am also not getting anywhere. Communication exceptionally poor, it appears all good till it goes wrong. We will persevere though!!

April 1, 2025
Unprompted review
Sherborne logo

Reply from Sherborne

Thank you for sharing your feedback. We regret that your experience has been frustrating, and we want to clarify the situation to ensure transparency for all readers.

The issue reported was bubbling on the door panels. After thorough inspection, our team confirmed that the door itself functions perfectly and that the visible concern is due to colour fading caused by sun exposure or cleaning methods, not a fault in the door’s operation or materials.

Despite this, we have gone above and beyond standard practice by arranging for a complete replacement door set to be provided. This is a significant gesture of goodwill, as many companies would not offer such an extensive solution for a cosmetic issue. We communicated this plan clearly during our conversation on July 28th, and a director personally provided updates to ensure you were fully informed.

We understand that managing warranty issues can be stressful, especially when assisting a family member, and we appreciate your perseverance. Our team remains committed to resolving this matter swiftly and professionally.

We encourage anyone reading this to consider the full context: the door is fully functional, the fading is cosmetic, and we are replacing the entire door at no extra cost to you. We stand by the quality of our products and the dedication of our customer service.

Rated 5 out of 5 stars

Great

Brilliant company from start to finish they were always friendly and helpful no job to big or to small. Had a couple of windows and a door fitted great quality product and fitted to high standard. Would use again and recommend great company.

August 2, 2025
Rated 5 out of 5 stars

Outstanding service

From start to finish the team at Sherborne were extremely patient and accommodating. We spent many months deciding on the doors we wanted and changed our minds several times along the way. On installation day itself the guys who fitted our new doors were an absolute credit to the company. The attention to detail, their cleanliness and their whole approach to carrying out the work was exemplary. We are absolutely and utterly delighted with their workmanship, the quality of the doors and obviously the end result. They are quite simply stunning and we would not hesitate to recommend Sherborne to family, friends and others.

May 12, 2025
Rated 5 out of 5 stars

The Special Forces of Windows & Doors

Sherborne were superb. The initial consultation was well explained and completely without nonsense pressure selling or ‘let me phone my boss for a good deal, if you sign today’ trash.
The pricing is very fair and while perhaps not the cheapest, you get what you pay for, buy cheap, buy twice.
The fitters were polite, tidy and clearly knew their business.
By coincidence, a neighbour was having windows on the same day by a different company and he was clearly a wee bit disappointed that his chaps hadn’t finished his in the same way as Sherborne - e.g dying the cement to colour match my red bricks. Little touches that make a big difference.
The doors and windows look great and I thoroughly recommend Sherborne. Well done all.

April 26, 2025
Rated 5 out of 5 stars

Exceptional service

From the initial contact instigated by me to the completion of the job we could not recommend Sherborne highly enough,. Every person we met from the company was polite, helpful and efficient. This family run firm highlights the care, understanding and efficiency of firms that we encountered when we were young. The highlight of their service was our contact with Ben and his installation team who could not do enough for us. We thoroughly recommend this company.

April 14, 2025
Rated 5 out of 5 stars

Conservatory roof replacement

We had a large conservatory roof replaced with a solid roof. Sherborne, from first visit to last, were fantastic. It’s been an extremely stress free experience. Very organised, with different trades appearing when required. Everyone on site was pleasant and professional and the end result is 10/10. Would have no hesitation in recommending. Thank you all.

February 11, 2025
Rated 5 out of 5 stars

Great service

From ordering through to completion, everyone was helpful, polite and friendly. ive now had all my windows and front door completed with Sherbourne

December 9, 2024
Rated 5 out of 5 stars

Efficient AND sensitive …

A company like this are in a business in which consumers have to pay quite a lot of cash. I was therefore quite nervous about committing to the job. However Dherbofne were immensely understanding and patient with delays and decision changes - and they responded with friendliness and alacrity to everything we threw at them! The results of their work are splendid and I would happily recommend them to anyone

November 12, 2024

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