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Rated 1 out of 5 stars

I purchased a replica shield in Dec of 2023 as a gift. I’ve never received it and have been unable to reach them through any communication channels. They are the worst kind of people!

Rated 1 out of 5 stars

part received was correct. however they must be using minimum wage Illegal workers as pickers. the other part was not backordered, just not sent. SO FAR I AM BURNED.

Company replied

Rated 3 out of 5 stars

The price I paid for the spring was okay even thogh it should not break one month outside the warranty but the shipping needs more options than what they offer. Any time the shipping options are li... See more

Company replied

Rated 1 out of 5 stars

Our order from March 20, has not arrived. We need it and keep writing and no one answer regarding our order and request. Bad service. Unfortunnatley

Company details

  1. Security Equipment Store
  2. Furniture Store

Information provided by various external sources

Home Security Products by Shieldlab, LLC. We work hard to make sure that every one of our customer’s feels safe inside of her or his own home and that our customers know how to build a strong shield of protection around their own household.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

32 reviews

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Rated 1 out of 5 stars

Cheap looking and basically over priced

The item purchased when received looked cheap and in my opinion would not fool any would be thief. I have seen children's toy guns that looked more realistic. The items ware made in China like most of these items and retail on the Internet anywhere form $2.99 to $20.99 at Best Buy. Yes the items are the same. It just depends on what the market is willing to pay. I contacted the company the next day and got an RMA return number and sent them back. Beside paying shipping which came a day later since the shipper wrote the wrong address on the box but I had to pay the return shipping plus 20% restocking fee. Basically the company got their money back for their investment and will probably resell the item to someone else. I did find a company that manufactures a security camera for the real thing and a duplicate of the real thing that is a dummy camera. You cannot tell the difference.Purchasing the new cameras, even with shipping turned out to be the same price I paid for the first cameras even with the return shipping and the 20% restocking fee. Extremely happy with the new purchase.The new cameras even have the name of the company on them and they are a recognized security name. People need to do a little research before buying either the real thing or a dummy camera as a deterrent.

September 29, 2015
Unprompted review
Shieldlab, LLC logo

Reply from Shieldlab, LLC

Thank you for bringing this situation to our attention. First and foremost. I would like to apologize for any inconvenience we have caused you. I am discouraged to hear of your negative experience. Above all else, providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Thank you,
Ralph Winn

Rated 5 out of 5 stars

Nice Security System.

As I was putting up two of the Cameras, On the front of the House. The Neighbor from across the street asked me. "Are you putting a security System?" My Answer was YES. The Neighbor on my left & on the right Also Asked. The Neighbor on the left side asked " Can you point one of the Cameras a little bit to my Driveway too?" I thought it was funny. I let them know it was programed to my son's Lab Top & Cell Phone, So he can Check on the house from any place or Time. I was trying to make it sound as good as I could.

September 21, 2015
Unprompted review
Shieldlab, LLC logo

Reply from Shieldlab, LLC

Thank you for writing such an awesome review. Please let us know if you get more feedback from your neighbors.

Kind Regards
Ralph Winn

Rated 5 out of 5 stars

Excellent Service

Had a couple questions, called Ralph and he answered them right away. Shipment was received next day, excellent quality materials used and packed very well. The product works as stated, great inexpensive deterrent 'dummy camera' for our home!

September 5, 2015
Unprompted review
Rated 5 out of 5 stars

Feeling safter!

We received our solar powered product from SHIELDLAB - (home security products) not knowing what to expect and we were surprised with how authentic our camera looks. We live on a small cul-de-sac and have it mounted on the corner of our home. Not only does my family feel safer, our neighbors do too and are also interested in buying some. Even though we live in a safe community, you never know what can happen and with this we have peace of mind.

September 4, 2015
Unprompted review
Rated 5 out of 5 stars

Stacey

This was my second order with Shieldlab.com, and things couldn't have gone more smoothly. I had some pre-purchase questions about the Trinity-788 lock, so I called the sales people. They answered in a very timely and professional manner with useful information.

September 2, 2015
Unprompted review
Rated 5 out of 5 stars

Got my products the very next day!

Great service. I ordered one afternoon and the products were at my doorstep the next. Products were reasonably priced and high quality at the same time. I can't wait to get these installed!

September 2, 2015
Unprompted review
Shieldlab, LLC logo

Reply from Shieldlab, LLC

Thank you for taking the time to write such a beautiful review.

Kind Regards,
Ralph Winn

Rated 1 out of 5 stars

ordered two received one.

part received was correct. however they must be using minimum wage Illegal workers as pickers. the other part was not backordered, just not sent. SO FAR I AM BURNED.

August 9, 2015
Unprompted review
Shieldlab, LLC logo

Reply from Shieldlab, LLC

Thank you for contacting us for the enclosed matter below. First we would like to express our deepest regret for the inconvenience caused by this unintentional mistake. We are sorry that you were not satisfied by our service and we assure you that your complaint will be handled in a strict and serious way. We take full responsibility for the error and we guarantee that such incidents will not occur in the future.

Not shipping your whole ordered is not acceptable. We’re shipping your complete order out first thing in the morning and returning all your money.

We value your business and we would like to retain you as a customer. Please accept our apologies. Thank you for your understanding in this unfortunate matter.

Shieldlab Management

Rated 3 out of 5 stars

Need more shipping options

The price I paid for the spring was okay even thogh it should not break one month outside the warranty but the shipping needs more options than what they offer. Any time the shipping options are limited the price is outrageous

August 6, 2015
Unprompted review
Shieldlab, LLC logo

Reply from Shieldlab, LLC

Thank you for taking the time to write a review. Were very sorry about the limited shipping options. This is something were working on. We’re hoping to have United States Postal Service soon.

We really appreciate your thoughts.

Thanks again
Ralph Winn

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