Shinjiru - Malaysia Reviews 

418
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, online reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for their prompt responses, noting that reliable assistance is always available whenever needed. People highlight that technical issues are resolved efficiently, thanks to knowledgeable staff members who guide users through every step. Consumers also appreciate the reliable hosting services, which offer competitive pricing and stable performance for various online needs. Long-term users emphasize the consistent professionalism and dedication shown by the team over many years of service. Many reviewers express complete satisfaction, mentioning that communication channels like messaging platforms work exceptionally well.

What people talk about most

Customer service

Customers report highly positive experiences with customer service, praising the 24/7 availability and rapid... See more

Staff

People report positive experiences with staff, highlighting the team's professional, knowledgeable, and... See more

Response time

Clients share positive opinions on response_time, consistently highlighting top-notch and prompt support.... See more

Service

Reviewers mention positive feedback about service, highlighting fast and professional support that assists... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received prompt response to a redirect request. The support guy even explained very patiently to me what a DNS server was. Shinjiru is currently my top choice when it comes to domain registrations and... See more

Rated 5 out of 5 stars

Assistance and support from the team are truly impressive. The team are really understand what kind of problem the user facing, so the solution or advise are easily to solve the issue. KEEP IT UP GUYS... See more

Rated 5 out of 5 stars

Customer Service is always on top. they has solve almost all my problems so far. I have migrate to them since 2022 and they are always been helpful to me. Really grateful for it.

Rated 5 out of 5 stars

Shinjiru - Malaysia is simply the best. Their online tech team 24/7 really supports what we need anytime! With their good pricing as well it's amongst the best providers in town I would say! And Joe w... See more


Company details

  1. Web Hosting Company

Information provided by various external sources

Shinjiru is a one-stop IT provider for cloud and web hosting services. For many years, we have been one of the most successful and prominent web hosting providers in Malaysia. Through many years of hard work and dedication, we have developed solutions for all market sectors and have grown to offer traditional web hosting solutions as well as cloud based web hosting solutions. Through technological innovations, we continue to strive to offer our customers new and improved ways of going online. We understand that going online is no easy feat so rest assured! Shinjiru will be there for you every step of the way!


Contact info

4.8

Excellent

TrustScore 5 out of 5

418 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(418)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tip-top services

Their services and their help is a tip-top ✨ They help me a lot when there's a trouble about server just like recently issue about reboot server takes time. They even help to find the root and fix it 🤗

September 21, 2022
Unprompted review
Rated 5 out of 5 stars

Email routing issue

Email routing issue, when merging multiple domain name into a cloud hosting, and the domain name email hosting server is using google's.

Set the email routing to email exchange.

Tech support is very helpful and efficient.

September 9, 2022
Unprompted review
Rated 1 out of 5 stars

They allow Scam

They allow Scam/Spam. I opened a ticket with them about davidbremerlawoffice.com being a scam web site and they closed the ticket without any response. When I opened the ticket, I provided them with PDF scans of the documents that were sent to myself and my neighbors as proof. I even did the research for them and showed them how to use Google Street View to see for themselves that the address associated with David Bremer Law Office was an empty lot with two boarded up homes next to it. Basically, the web site looks legitimate and the scam letters they send appear to look legitimate, that is until you begin to investigate. The phone number does not belong to a Law Office. The address is fake and the letter claims that I have a family member that died and left $12,820,000 and this law firm will split the proceeds with me and just to put the icing on the cake, they ask only one thing of me; to share 10% of the proceeds with "charitable organizations". I brought this to the attention of Shinjiru.com.my. I created the ticket, submitted the proof and after a few days, the ticket was closed without any explanation. It was just closed. I would have respected them more if they just told me to mind my own business. What that tells me is that their tech support people are not as good as the reviews claim. I suspect that most if not all of the reviews are fake. Something as simple as what I described above couldn't even provide me with a simple response. I can only imagine how bad it would be if you had an issue with your site on their platform. Good luck but I would stay away from them.

August 25, 2022
Unprompted review

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