Shipitapo.com Reviews 8

Never used this company before, but decided to give it a go when I wanted to order the new iPhone 17. The customer service was great. Apple cancelled my order the first time due to them recognizing the freight forwarding address. I reached out to both Apple and ShipitAPO and was able to place my order again with no issues. ShipitAPO got back to me same day when I emailed them about my canceled order.

ShipitAPO got it within two days, processed it within about a day or two, and I received my new phone with no issues. I appreciated that they overpacked (which is automatic with high value items) The entire process was extremely easy for a first time user and I honestly have no complaints!

Excellent experience! I use them to ship expensive mechanical tools, merchants that refused to ship DPO, well understand as the tracking takes long and items sometimes not reaching destinations. As soon as Shipitapo received the items, it took between 1-3 days for it to be on the road again. Well worth it! Also, it's not that expensive. Support is also fast and good. I had a great experience.

I bought a couple of o-rings for dive gear that I have no idea why it was restricted from shipping directly to an APO but it was. I had the package, which was probably the size of a letter or padded mailer, shipped to their delaware facility so they could forward it to me. The package from the vendor made it, but there's where the problems started.

ShipitAPO shipped it to me, at the cost of like $20 for something only worth $40. However, the package never made it. The shipment was sent out May 2 and the status has been "Shipment Received, Package acceptance pending".

When I emailed a month later and asked what the status was, the customer service guy just started spewing a lot of garbage like "covid delays", "we did our job, not our problem", and "the USPS scans ever other package and it'll probably show up". It's now been almost 2 months and I haven't received the package and the status hasn't been updated.

DO NOT RECOMMEND...AT ALL. If your package gets lost they will literally do nothing to help you, even though they're the originating mailer. Not to mention, I PAID $20 TO GET $40 IN ITEMS LOST. WHAT A RIP OFF!!!

Bestbuy does not ship directly to overseas Apo address. So I wanted to forward an open-box excellent condition MacBook to my apo address. I asked Shipitapo if they could ship the macbook computer to my APO. They said they could send it. Then I forward the item to Shipitapo. They told me to upload the invoice for the product. After uploading the invoice, they said that they could not send used computers to the APO address. Then they charged me exactly $23.95 to return the item. If they had asked me for the invoice immediately, I could have canceled it free of charge before they received the product. Even though I received a free return label from Bestbuy, they charged me exactly $23.95. You have no choice but to pay because it must be returned within 14 days. They charged me $23.95 without doing anything. They also only work 3 days a week. Just a waste of time and money.

Been using this service for several years now to purchase things via stores that don’t ship directly to PO boxes and have them forwarded to my military PO Box addresses overseas. I’ve had zero issues with ShipItAPO. Really quick turnaround times from receipt of packages at their warehouse to then sending them off for final delivery. Very often the turnaround is within a couple hours. As a nice bonus their website is very dummy friendly and isn’t complicated while also providing many options for packages to be forwarded (insurance amount, option to overpack for added protection, choose the USPS delivery speed, etc)

My package was ordered Nov 18. Ship it apo kept writing saying I needed to provide proof it wasn't a battery. It was a pillow 🤨 anyways I kept sending proof them got an email saying undeliverable, after charging me multiple times, then said I would have to pay to have it returned to sender like $35 or they would discard it and still charge me for that! This place sucks. Every package I did send cost me like $40 for them to ship also, even the small ones

My package arrived in great shape
My package arrived in great shape. I had some questions about how to do my next shipment and Dan explained the process very well by email. I will be using this company for my future shipping needs. I am very happy with their service.

******* UPDATE at bottom ***********

On going issue that started when I was over charged around $40 for a relatively small package! After trying to blame me for everything I submitted a video showing the dimensions that were PRINTED on the box!!!!!! Eventually I received a refund. But that is just the beginning of the sarcastic, rude, and unprofessional emails that followed! Last one even flat out called me an ashole! (They spelled it correctly, I had to edit here, so I could upload) All because I proved they knowingly overcharged me! THEY did NOT enter the wrong dimensions on their USPS account, just what they charged me.

******** SEE BELOW *******

since I could not attach a screenshot, I just copy and pasted the most recent email traffic......

Joe, the problem I have with you is that you start with being an ashole first. I’m not interested in your business, it’s not worth the hassle. We made a couple of mistakes and reimbursed you for them. You lay down on your caps lock. I’d rather have you be someone else’s pain then mine.

You can reply because I know YOU need the last word, but this is my final transmission.

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From: Joe
Sent: Monday, September 6, 2021 12:12:02 AM
To: ShipitAPO Customer Service customer service@ shipitapo.com
Subject: Re: YOUR ACCOUNT HAS BEEN ADMINISTRATIVELY DISABLED



Grow up! Just like a 2 year old, have to have the last word. Have you ever been to any professional development courses? Maybe you should try some! Maybe you would have a life and a professional business without so many complaints!

All this because you KNOWINGLY RIPPED ME OFF AND GOT YOUR FEELINGS HURT BECAUSE I CALLED YOU OUT ON IT AND HAD PROOF!!!!!!!

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From: ShipitAPO Customer Service customer service@ shipitapo.com
Sent: Monday, September 6, 2021 1:07:53 PM
To: Joe
Subject: Re: YOUR ACCOUNT HAS BEEN ADMINISTRATIVELY DISABLED



*yawn*

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From: ShipitAPO Customer Service customer service@ shipitapo.com
Sent: Monday, September 6, 2021 12:01:11 AM
To: Joe
Subject: Re: YOUR ACCOUNT HAS BEEN ADMINISTRATIVELY DISABLED



Good bye. Account closed. Please share this with everyone you know. Not interested in your business whatsoever. If I had to guess, this would be no surprise to anyone that knows you.

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From: Joe
Sent: Sunday, September 5, 2021 8:07:18 PM
To: ShipitAPO Customer Service customer service@ shipitapo.com
Subject: Re: YOUR ACCOUNT HAS BEEN ADMINISTRATIVELY DISABLED



Great customer service!

YOU SCREW UP AND RIP ME OFF! Then continue to do so and blame me for being upset!

I’ll definitely be voicing my opinion in the correct forums for this and obviously never ever ever recommend your services again! Now I regret that I have so many times in the past!

Here’s a professional tip for you! DON’T ATTACK CUSTOMERS WHEN THEY ARE RIGHT!!!!!!