Was delivered on the date requested and was off loaded and stacked neatly beside the house. Didn't realise the base coat would be patchy, having spoken with customer servicrs they assured us this... See more
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Review summary
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Reviews shaping this summary
The shed itself is great. Confusion over booking 'delivery date' (which apparently meant 'collection from Shire date') meant it was delivered a few days after I expected. Few bare patches of dipping... See more
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I could not log onto the online portal to book my delivery date. Phoned the office on two occasions both days their portal was also down. Third day tried and i got onto book date online. Stating 21st... See more
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I bought one of the Honeysuckle Corner Arbours and found it reasonably easy to assemble. However, I would make two suggestions- I found it impossible at step 12 of the assembly instructions to screw... See more
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Company details
Written by the company
Shire Garden Buildings is a proud, family-run business based in Cambridgeshire, with over 40 years of trading experience. Since 1981, we have been manufacturing high-quality garden buildings in the UK, building our reputation on craftsmanship, reliability, and exceptional service. Every product we sell is manufactured here in the UK, using high-quality Northern European timber. Originally transitioning from yacht production into garden building manufacturing, we drew on the extensive skills of our workforce to establish a strong foundation for growth. Over the decades, we have continued to expand, with knowledge and expertise passed down through generations. Today, our factories and warehouses span approximately 20 acres, supported by investment in state-of-the-art equipment including a planing mill, fully self-contained joinery production, undercover timber storage, and large warehouses capable of holding up to 20,000 buildings in stock. We employ over 150 dedicated team members who share our commitment to quality and customer satisfaction. Our extensive product range includes sheds, summer houses, greenhouses, playhouses, and much more, all crafted to the highest standards. From manufacture to delivery, we manage the process ourselves, dispatching orders using our own fleet to ensure reliability and care. Our exceptional after-sales team is always on hand to help with anything at all, providing the support and reassurance our customers value.
Contact info
Shire, Brigstock Road, Wisbech, PE13 3JJ, United Kingdom
- 01945 465295
- rob@shiregb.co.uk
- www.shiregb.com
Shire Frequently Asked Questions
3.2
Average
2K reviews
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Replied to 98% of negative reviews
Typically replies within 1 month
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DO NOT waste your money!
If I could give zero, I would! Ordered a shed and arrived late, both after the date initially given by Robert dyas and then arrived about 6pm despite been told 8am-2pm! Nothing fitted, the floor was too small, doors too wide and roof too wide! My partner had had to improvise and no resolution despite sending photos! Absolute terrible!!!
June 8, 2026
Reply from Shire Garden Buildings
We're sorry to read your review and appreciate your frustration.
In relation to the delivery date, we provide our retailers with our current lead times, however it is the retailer's responsibility to ensure these are correctly displayed at the point of sale. We also apologise that the delivery arrived later in the day than expected.
With regard to the issues reported, we have not refused assistance. We requested additional photographs and measurements of the floor, roof and window concerns so that our technical team could properly assess whether there was a manufacturing issue and determine the most appropriate resolution. As modifications had already been made to the building before we were able to inspect it, we unfortunately required further information to understand exactly what had occurred.
We remain willing to review any additional photographs or measurements you can provide and will be happy to investigate the matter further.
Helpful and delivered promptly
June 5, 2026
Reply from Shire Garden Buildings
Thank you for your review.
We're delighted to hear that you found our team helpful and that your order was delivered promptly. Providing great service and keeping deliveries on track is always our aim, so it's lovely to know we got it right for you.
Thank you for choosing Shire, and we hope you enjoy your new building.
Terrible customer service.
Actual delivery was 6 weeks later than advertised when purchased. Called customer service and they were both unhelpful and disinterested.
June 8, 2026
Reply from Shire Garden Buildings
Thank you for your feedback, and we're sorry to hear that you were disappointed with your experience.
We understand how frustrating delivery delays can be. While we provide our retailers with up-to-date lead times, it is the retailer's responsibility to ensure these are correctly displayed and communicated at the point of sale. We apologise if the delivery expectation given when you placed your order did not reflect the lead time provided.
We're also sorry to hear that you felt our customer service team were unhelpful, as this is not the standard we strive for.
We appreciate your comments and will take them on board as we continue to improve our service.
A little slow in responding but decent enough product
To be fair, responses are a little slow but we did get there. Product seems decent enough (just a few nicks and scrapes in the door frame) but OK for the price as in reality, we are talking gargen 'sheds' here and so don't expect a 'fine finish'. Delivery was on time and prompt once ordered and so can't complain. I would definatley use them again, I just need to chase more often or perhaps just phone instead.
June 7, 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave a review.
We're pleased to hear that you're happy with the shed and that the delivery process went smoothly. We also appreciate your balanced feedback regarding our response times. While we're glad we got there in the end, we know there's always room for improvement and we'll continue working to provide quicker support for our customers.
Thank you as well for your comments on the product. Garden buildings are natural timber products, but we're pleased to hear you feel the shed offers good value for money overall.
We really appreciate your understanding and are delighted to hear that you would choose Shire again in the future.
Great value Potting Shed
Great value 6ft x 4ft Potting Shed with clear, easy to follow assembly instructions. Everything present and correct. Buyers will need a couple of slide bolts to secure the door to which the other one fixes, otherwise very satisfied.
June 5, 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave us a review.
We're delighted to hear that you found the potting shed to be great value and that the assembly instructions were clear and easy to follow. It's also great to know everything arrived complete and in good order.
Thank you as well for your feedback regarding the door security. We always appreciate customer suggestions and will pass your comments on to the team for consideration.
We hope you enjoy your new potting shed for many years to come.
Warped door so door doesn't close
Warped door so door doesn't close, warped window frame so window doesnt close, broken trims, 2 trims not long enough, back pieces won't fit together as 2 inch gap, floor pieces warped, not good quality at all and shire promise new parts to fix and then manager won't send them so dont waste your time and money most appalling condition was delivered in most rude driver chucks pieces down then gives you broken bits and says contact shire driver rude ignorant and not a people person. Quality a zero but this will only let me put 1 its a total 0
June 7, 2026
Reply from Shire Garden Buildings
Thank you for your feedback.
We're sorry to hear how disappointed you are with your experience.
We appreciate that you reported a number of concerns regarding the building, including the doors, window, trims and roof components. Following receipt of your photographs and information, the matter was reviewed by both our customer service team and management team. Based on this assessment, the majority of the issues raised were found to be within our manufacturing tolerances and capable of being resolved through adjustment during installation.
We understand that this was not the outcome you were hoping for and appreciate your frustration, particularly given the time spent corresponding with us.
We always aim to provide clear advice and assistance, and we're sorry that you feel let down by the process. Should you wish to discuss the matter further, we would encourage you to continue liaising with your retailer, who will be able to review the case directly with us if required.
We appreciate your feedback and are sorry that your experience did not meet expectations.
Reply from Shire Garden Buildings
Thank you for your review.
We're pleased to hear you're happy with your purchase and that the product met your expectations.
Thank you for choosing Shire, and we hope you enjoy your building for many years to come.
I keep getting requests to review my…
I keep getting requests to review my experience, but no quotation yet!
May 31, 2026
Reply from Shire Garden Buildings
Thank you for your feedback, Frank.
We do apologise that you've received a review request before receiving the quotation you were waiting for. Unfortunately, the review invitations are sent automatically and are not linked to the progress of individual enquiries.
We can see that your request was passed over for pricing once we received the information required, however we're sorry that this has taken longer than expected. We understand your frustration and appreciate your patience.
A member of the team will be in touch regarding your quotation as soon as possible.
Thank you for bringing this to our attention.
Perfect well made easy to put together…
Perfect well made easy to put together with help you need at least 3 people to get it just right. Had a part missing from the window but emailed them & within 2days got a replacement in the post. Great customer service via email & on the phone.
Would buy from them again in heart beat.
June 6, 2026
Reply from Shire Garden Buildings
Thank you for such a wonderful review.
We're delighted to hear that you found the building well made and easy to put together. Whilst we're sorry there was a part missing from the window, we're pleased our team could get a replacement out to you quickly and resolve the issue without delay.
It's especially lovely to hear your kind comments about our customer service, both by email and over the phone. We really appreciate your feedback and are thrilled to hear you'd buy from us again in a heartbeat.
Thank you for choosing Shire and we hope you enjoy your building for many years to come.
Although finally got the doorscto the…
Although finally got the doorscto the summerhouse sorted, ongoing from April 21st, the communication between different departments is shocking. Roofing felt supposed to be delivered, when we did get some, wasn't enough and the wrong size. They need to up their customer service, teams are nice on the phone, but terrible follow through.
June 2, 2026
Reply from Shire Garden Buildings
Thank you for your feedback, Tracey.
We're very sorry that what should have been an exciting purchase turned into such a prolonged and frustrating experience. We fully appreciate the inconvenience caused by the missing glazing, incorrect roofing felt, replacement deliveries and the time it took to finally resolve the door issues.
While we're pleased that the summerhouse doors were ultimately sorted, we accept your comments regarding the communication and follow-through during the process. Although our team always aims to help, it's clear that on this occasion we fell short of the standard of service you should have received.
We do appreciate you recognising the efforts of the team members you spoke with, and your feedback has been shared internally so we can review where communication between departments can be improved.
Thank you for your patience throughout, and we hope you are now able to fully enjoy your summerhouse.
Shed is of first class quality
Shed is of first class quality, sturdy and well made. Reasonably easy to erect, was missing some parts but when contacted they rectified this very quickly and their customer service team were fabulous so many thanks to Lily for her help.
June 2, 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave such a lovely review.
We're delighted to hear you're pleased with the quality of your shed and found it sturdy and well made. Whilst we're sorry that some parts were missing, it's great to know the issue was resolved quickly and that Lily was able to help get everything sorted for you.
We'll be sure to pass your kind comments on to her. Thank you for choosing Shire, and we hope you enjoy your shed for many years to come.
A very professional company
Delivered as promised. Communication good so I knew when it would be delivered. A very helpful delivery driver
February 9, 2026
Reply from Shire Garden Buildings
Thank you for your lovely review.
We're delighted to hear everything went smoothly and that you were kept informed throughout the delivery process. It's also great to know the driver was helpful and made a positive impression.
We really appreciate your feedback and thank you for choosing Shire.
had a couple of problems but sorted out…
had a couple of problems but sorted out right away
June 2, 2026
Reply from Shire Garden Buildings
Thank you for your review.
We're sorry there were a couple of hiccups along the way, but we're glad we could get everything sorted out quickly for you.
Thanks for your patience and for taking the time to share your experience. We hope you're now enjoying your building and appreciate you choosing Shire.
Delay after delay.
I ordered 3rd of May from a 3rd party retailer and was given a delivery date of June 2nd.
When I chased at the end of May for a confirmation I was then given a date of July 15th, now another confirmation has just arrived now 23rd of July.
So my delivery has lost 8 days in just 6.
I think the company may be having issues and would advise against ordering.
June 5, 2026
Unprompted review
Reply from Shire Garden Buildings
Thank you for your feedback, Dan.
We're sorry to hear of your disappointment regarding the delivery dates provided for your order.
As your purchase was made through a third-party retailer, we provide our current lead times directly to them and rely on those times being accurately reflected on their website. Unfortunately, we do not have control over the delivery estimates displayed by retailers at the point of sale.
We understand how frustrating it is when expected dates change, particularly when you've been looking forward to receiving your order. We are continually working with our retail partners to ensure lead times are communicated as accurately as possible.
Thank you for taking the time to share your experience, and we apologise for the inconvenience caused.
Not helpful, but Panels are good at a good price
Not helpful, but panels are good at a good price. The system however is awful. I wanted extra bits added to the order. It was so difficult. They cant do that apparently, but the can pester me about gorilla foundations. A bit of extra ply and some end fixing pieces, WOW! how do we do that
June 2, 2026
Reply from Shire Garden Buildings
Thank you for your feedback, Chris.
We're pleased to hear that you're happy with the SIP panels and found them to be good quality and value for money.
That said, we're sorry for the frustration caused when trying to add additional items to your order. As your order was placed through a marketplace, we're unfortunately restricted in what changes we can make once the order has been processed, which is why we weren't able to simply add the extra materials you requested. We appreciate that from your perspective this wasn't straightforward and understand why that was frustrating.
We'll certainly take your comments on board as we continue to review how we communicate these limitations to customers. Thank you again for your feedback and for choosing Shire.
Company trying to say the order was…
Company trying to say the order was cancelled and wants a ref or codes to the order which has been given to them 3 times
Delaying all my order for the 4 time with missing items
June 1, 2026
Reply from Shire Garden Buildings
We're sorry to hear that you feel let down by your experience, Carol.
Having reviewed our correspondence, we can see that we initially received photographs of two damaged components and requested further information so we could identify the parts required. Once additional images were received showing further missing items, the matter was referred to our Log Cabin team to verify exactly what replacement components were needed before dispatching anything.
We appreciate that delays while waiting for replacement parts are frustrating, and we apologise for the inconvenience caused. However, we have not advised that your order was cancelled, and our team have been working to establish the correct parts required to ensure the issue is resolved properly.
If you are still awaiting an update, please contact us directly with your order details and we will be happy to review the current status of your case.
Kind regards,
Shire Garden Buildings
Reply from Shire Garden Buildings
Hi Nimmi,
We are sincerely sorry for the experience you have had and fully appreciate your frustration, particularly given the length of time this issue has remained unresolved.
Following a detailed review of your case, we have unfortunately identified that the glazing part number originally provided and quoted for was incorrect. This meant that the replacement glazing supplied was not the correct panel required for your building, despite our efforts to resolve the matter.
We completely understand how disappointing this is, especially after waiting so long for a resolution, and we would like to offer our sincere apologies for the error and the inconvenience this has caused you.
Our team will be contacting you today to arrange the collection of the incorrect glazing and to organise delivery of the correct replacement panel as quickly as possible. We are committed to bringing this matter to a satisfactory conclusion and appreciate the patience you have shown throughout.
Once again, please accept our heartfelt apologies for the delays and frustration caused.
Customer service excellent and helpful.
Customer service excellent and helpful.
Paid around £600 for my summer house and for the money and service I have nothing to complain about.
June 1, 2026
Reply from Shire Garden Buildings
Thank you for your review.
We're really pleased to hear that you found our customer service team helpful and that you're happy with your summer house. It's great to know that you feel you've received good value for money and a positive experience from start to finish.
Thank you for choosing Shire and for taking the time to share your feedback.
Great company to deal with and super…
Great company to deal with and super customer service. Had a problem with a damaged door for my new summer house and customer service couldn’t have been more helpful and replacement doors were sent immediately. Extremely happy and would definitely recommend. 5 star company! Thank you.
May 11, 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave such a lovely review.
We're pleased to hear that you were happy with both your summer house and the service you received. While it's unfortunate that the door arrived damaged, we're glad our team was able to resolve the issue quickly and get replacement doors sent out without delay.
Your feedback is greatly appreciated, and we're delighted that you would recommend us to others.
Thank you for choosing Shire, and we hope you enjoy your summer house for years to come.
Great experience and high quality playhouse
Excellent communication and wonderful playhouse. Customer service easy to get in touch with.
Easy to choose a delivery date and delivery driver really helpful and friendly.
May 31, 2026
Reply from Shire Garden Buildings
Thank you so much for your lovely review!
We're delighted to hear that you had such a positive experience with both our customer service team and delivery service. It's great to know the communication kept you informed throughout and that our driver was helpful and friendly on the day.
Most importantly, we're thrilled that you're happy with your new playhouse. We hope it provides many years of enjoyment.
Thank you for choosing Shire and for taking the time to share your feedback — it really does mean a lot to the team! 😊
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