Was delivered on the date requested and was off loaded and stacked neatly beside the house. Didn't realise the base coat would be patchy, having spoken with customer servicrs they assured us this... See more
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The shed itself is great. Confusion over booking 'delivery date' (which apparently meant 'collection from Shire date') meant it was delivered a few days after I expected. Few bare patches of dipping... See more
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I could not log onto the online portal to book my delivery date. Phoned the office on two occasions both days their portal was also down. Third day tried and i got onto book date online. Stating 21st... See more
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I bought one of the Honeysuckle Corner Arbours and found it reasonably easy to assemble. However, I would make two suggestions- I found it impossible at step 12 of the assembly instructions to screw... See more
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Company details
Written by the company
Shire Garden Buildings is a proud, family-run business based in Cambridgeshire, with over 40 years of trading experience. Since 1981, we have been manufacturing high-quality garden buildings in the UK, building our reputation on craftsmanship, reliability, and exceptional service. Every product we sell is manufactured here in the UK, using high-quality Northern European timber. Originally transitioning from yacht production into garden building manufacturing, we drew on the extensive skills of our workforce to establish a strong foundation for growth. Over the decades, we have continued to expand, with knowledge and expertise passed down through generations. Today, our factories and warehouses span approximately 20 acres, supported by investment in state-of-the-art equipment including a planing mill, fully self-contained joinery production, undercover timber storage, and large warehouses capable of holding up to 20,000 buildings in stock. We employ over 150 dedicated team members who share our commitment to quality and customer satisfaction. Our extensive product range includes sheds, summer houses, greenhouses, playhouses, and much more, all crafted to the highest standards. From manufacture to delivery, we manage the process ourselves, dispatching orders using our own fleet to ensure reliability and care. Our exceptional after-sales team is always on hand to help with anything at all, providing the support and reassurance our customers value.
Contact info
Shire, Brigstock Road, Wisbech, PE13 3JJ, United Kingdom
- 01945 465295
- rob@shiregb.co.uk
- www.shiregb.com
Shire Frequently Asked Questions
3.2
Average
2K reviews
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I could not log onto the online portal…
I could not log onto the online portal to book my delivery date. Phoned the office on two occasions both days their portal was also down. Third day tried and i got onto book date online. Stating 21st august was the quickest delivery date. Emailed them to ask why, they said due to hot weather delays in sending sheds out. I explained on their webpage it stated delivery by 30th July. Company replied webpage couldn't of been updated! Not good enough and misleading to customers.
July 12, 2026
Reply from Shire Garden Buildings
Thank you for your feedback.
We're sorry to hear about your experience. We appreciate how frustrating it must have been to encounter issues with the delivery booking portal, and we apologise for the inconvenience caused while this was being resolved.
We also understand your disappointment regarding the delivery estimate shown on the Wayfair website. We provide our retailers with regular lead time updates, however there can occasionally be a delay before these are reflected on their website. We're sorry that the estimated delivery shown when you placed your order did not match the next available delivery date we were able to offer.
Thank you for your patience, and we hope you're pleased with your new building once it arrives.
The quality is very good
The quality is very good, but delivery was late also two panes of glass were broken, overall very pleased with the way the after sales dealt with problem
July 14, 2026
Reply from Shire Garden Buildings
Thank you for your feedback. We're delighted to hear that you're very pleased with the quality of the product and the service you received from our after-sales team.
We sincerely apologise for the delayed delivery and the damage to the two panes of glass on arrival. While we're sorry these issues occurred, we're pleased we were able to resolve them to your satisfaction.
Thank you for your patience and understanding, and we truly appreciate your recommendation and your business.
Ordered Bourne log cabin
Ordered Bourne log cabin , 5 - 9 days delivery
then got an email stating it has gone to manufacture and will be delivered 2 months later, Sept 7th , not acceptable , ordered via B & Q , Shire say its B & Q fault for not updating their website , which is strange as Homebase gives the same details , so the incorrect info is obviously coming from Shire themselves , not good as they would have had my £1500 for two months and i had no product !
July 11, 2026
Reply from Shire Garden Buildings
Hi Michael,
We're sorry to hear about your experience and appreciate you taking the time to leave your feedback.
Unfortunately, your order was cancelled promptly once the incorrect lead time was identified, so no order remained in place while the product was being manufactured. Following your enquiry with us directly, we confirmed that the Bourne 12 x 6 Log Cabin is made to order and advised the current lead time was approximately 9 weeks before any new order was placed.
We understand how frustrating it is when lead time information displayed by a retailer does not match current manufacturing times, and we're continuing to work with our retail partners to ensure this information is updated as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate your feedback.
Shed delivered without the roofing felt
The shed was delivered per order, on 3rd July. Unfortunately the roofing felt was not delivered, and after chasing the company , the felt was sent out last week, but only arrived today (13th). No real apology given. It’s fortunate that the hot weather has kept things dry. We hope to erect the shed in the coming days.
July 13, 2026
Reply from Shire Garden Buildings
Thank you for taking the time to share your feedback. We're very sorry that the roofing felt was missing from your original delivery and for the inconvenience and delay this caused.
As soon as the missing item was reported, we arranged for a replacement to be cut and dispatched, and we provided the DHL tracking information as soon as it became available. However, we fully appreciate that this did not make up for the frustration of not having everything you needed to complete the installation as planned.
We're pleased the dry weather meant the shed wasn't affected while you were waiting, but we understand that this is not how you expected your order to arrive. Please accept our sincere apologies for the oversight and for falling short of the level of service we aim to provide.
Thank you again for bringing this to our attention, and we hope you enjoy your new shed once it has been assembled.
Shire have been great i ordered a shed…
Shire have been great i ordered a shed for my mobility scooter, but when it arrived it was too small, that was no problem they came and took it back, thank you very much shire..
July 13, 2026
Reply from Shire Garden Buildings
Thank you so much for your kind review. We're really pleased we could help resolve the issue quickly and make the process as straightforward as possible. Although the original shed wasn't quite the right size for your mobility scooter, we're glad we were able to arrange its collection without any hassle.
We truly appreciate your understanding and your lovely feedback. Thank you for choosing Shire, and if we can help you find a more suitable option in the future, we'd be delighted to assist. Wishing you all the best!
No contact the day before...
No contact the day before...
I rang on the day...
Was told I would be given a call 1 hour before delivery..
Never happen..
Communication non existent....
July 13, 2026
Reply from Shire Garden Buildings
Hi,
Thank you for taking the time to leave your review. We're sorry to hear you were disappointed with the communication regarding your delivery.
Having looked into this, our records show your order was delivered on 9th July at approximately 2:00pm.
We can also see that when you contacted us on the morning of the delivery, we spoke directly with the courier, who advised us that your order would be delivered before 5:00pm. We passed this information on to you straight away and also advised that, should anything change, the courier would let you know.
As the delivery was completed by one of our courier partners, we don't have access to any direct communication between them and yourself, so we're unable to confirm whether a one-hour courtesy call was made.
We're sorry if the communication from the courier wasn't what you were expecting, and we'll be sure to pass your feedback on.
Please read 1st email sent to you
Please read 1st email sent to you. Damaged panel AND all perspex missing. Panel replaced today with NO perspex included.
July 13, 2026
Reply from Shire Garden Buildings
Hi John,
Thank you for taking the time to leave your review. We're sorry to hear you're disappointed.
We've reviewed your correspondence with us. In your first email you advised, "Images of damaged panel, this is the large rear panel," and attached photographs of the damage. We appreciate your frustration that, following the replacement, you have since found the perspex is still outstanding.
We're sorry for the inconvenience this has caused. The perspex has now been raised for dispatch and is due to be with you on 16th July. We hope this allows you to complete your building, and we apologise again for the inconvenience caused.
Excellent greenhouse very good joinery .
May 24, 2026
Reply from Shire Garden Buildings
Thank you so much for your wonderful review! We're delighted to hear that you're pleased with the quality of your greenhouse and the standard of our joinery. Our team takes great pride in the craftsmanship that goes into every greenhouse, so it's fantastic to know that it met your expectations.
We really appreciate you taking the time to share your feedback, and we hope you enjoy your greenhouse for many years to come. Thank you for choosing us!
The shed was damaged in 3 places
The shed was damaged in 3 places, so I returned it. Still waiting for the shed to be picked up.
Not happt
July 11, 2026
Reply from Shire Garden Buildings
Hi Yvonne,
We're very sorry to hear your shed arrived damaged and apologise for the inconvenience caused.
Your collection has now been raised and is scheduled for tomorrow, 14th July. Thank you for your patience while this has been arranged.
Shed Delivered On Time Really Easy To Track
Full updates on delivery & the tracking system was great! The driver was polite & helpful too, unloading exactly where I asked quickly!
July 12, 2026
Reply from Shire Garden Buildings
Thank you for your wonderful review! We're delighted to hear that your shed was delivered on time and that you found our tracking updates helpful. It's great to know our driver was polite, helpful, and able to place the delivery exactly where you requested. We really appreciate your feedback and hope you enjoy your new shed.
Missing parts and wrong sized glass clearly no quality control
my wooden greenhouse was delivered in mid April this year. i have had numerous deliveries to correct missing parts , incorrect glass size and i am still waiting for the final bits to finish off my greenhouse 3 months after the initial delivery. in the meantime some of the wooden members are starting to warp because the green house is only partially glazed, making it difficult to fit the glazing. Customer services are always pleasent to talk to and but i doubt whether the Shire team actually know what they are doing.
July 11, 2026
Reply from Shire Garden Buildings
We're truly sorry to read your review and sincerely apologise for the experience you've had.
We completely understand how frustrating it must have been to receive missing parts and incorrect glass, followed by multiple deliveries over such a long period of time. We appreciate that this has significantly delayed the completion of your greenhouse, and we are very sorry for the inconvenience and disappointment this has caused.
We also understand your concerns regarding the timber now that the greenhouse has been left only partially glazed. This is certainly not the experience we want any of our customers to have, and we genuinely apologise that we've fallen short on this occasion.
While we're pleased to hear that you've found our Customer Service team pleasant to deal with, we're sorry that the overall experience has left you feeling let down. Your feedback has been taken seriously and shared with the relevant teams so we can understand what went wrong and work to prevent this from happening again.
We sincerely apologise once again and appreciate your patience while we've worked to resolve the outstanding issues.
Shoddy customer service.
Shoddy customer service.. ordered 3 weeks ago let me know 3 days before that they couldnt make the order and then when i tried to contact no response.. earliest delivery was rescheduled nearly 2 months later? Cancelled and got a refund not good enough.
July 11, 2026
Reply from Shire Garden Buildings
Thank you for your review. We are very sorry that your experience did not meet your expectations.
Unfortunately, an unexpected machinery breakdown at our factory meant we were unable to fulfil your order as originally planned. We appreciate that notifying you just a few days before your scheduled delivery was disappointing, and we understand your frustration, particularly as you had already made arrangements to receive and assemble the product.
We regret that the revised delivery date was not acceptable and that you chose to cancel your order. Your refund has been processed, and we sincerely apologise for the inconvenience caused.
Your feedback has been noted and will be shared with the relevant teams as we continue to improve our communication and service.
Delivery driver was great.
July 7, 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave us a review. We're delighted to hear that your delivery driver provided a great service. We'll be sure to pass your kind comments on to the team. We hope you enjoy your purchase and look forward to serving you again in the future.
Dangerous product, poor customer service, non-existent quality control
Ordered a playhouse from here (via Shedstore)
We were missing numerous parts; all of the windows, the door latch, and the roofing felt was not long enough to cover the roof
Rather than allowing the playhouse to become damaged in the torrential rain forecast overnight, we purchased some additional roofing felt
We contacted shedstore to ask for the windows and door latch, and to ask for the additional roofing felt to be reimbursed.
They took 5 days to get back to us (3 of which being working days).
Shires, and Shedstore, refused to reimburse us for the roofing felt, when our alternative option would’ve been to let the playhouse receive enormous amounts of rain, which would’ve needed to dry out and would’ve risked damage
Outrageously poor customer service and quality control. Stay away from this company, they are not serious and there are so many better options. Please, please heed my warning
On top of that, the playhouse itself is poorly designed, with numerous long, sharp screws protruding through the roof into the interior - dangerous for children
These guys want your money and have no care for the service or product delivered
July 2, 2026
Unprompted review
Reply from Shire Garden Buildings
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We sincerely apologise that parts were missing from your playhouse on delivery. As soon as the issue was reported to us via your retailer, replacement components were arranged and dispatched as quickly as possible.
We appreciate your concerns regarding the additional roofing felt you purchased. While we were unable to reimburse this cost, as it had been purchased before we had the opportunity to assess and provide a remedy, we understand why this was frustrating.
We also take comments regarding product quality and safety very seriously. Your feedback has been shared with our Quality team for review and investigation.
We value all customer feedback as it helps us improve both our products and our service, and we are sorry that on this occasion we did not provide the experience you expected.
If I could give 0 stars I would
If I could give 0 stars I would! the delivery driver was rude and nasty to me at my door.
Very poor service. Do not recommend.
July 10, 2026
Unprompted review
Reply from Shire Garden Buildings
Hi Kayleigh,
We're very sorry to read your review. The behaviour you've described is not the standard we expect from our delivery team, and we sincerely apologise for the upset this has caused.
We take feedback like this seriously and are investigating the matter internally with the driver so we can establish exactly what happened.
Thank you for bringing this to our attention, and again, we're sorry that your experience with us fell short of expectations.
Great price quality products
Communication through the emails was quick and easy for supplying the new parts that I needed?
got a great price with delivery exactly when they said it would be
very helpful driver
Would buy again from them
July 6, 2026
Reply from Shire Garden Buildings
Thank you, for your fantastic review! We're so pleased to hear that you found the ordering process quick and easy, and that you were happy with the price, quality, and delivery. It's also great to hear our driver was helpful. We really appreciate your kind words and look forward to helping you again in the future.
Good but assembly should be improved
I bought one of the Honeysuckle Corner Arbours and found it reasonably easy to assemble. However, I would make two suggestions-
I found it impossible at step 12 of the assembly instructions to screw 8 x 60mm screws (two for each roof bearer) into the central 34 x 34 x120 roof frame finding that the screw shanks collided inside the frame. I overcame this by, instead of following the instructions, screwing a small metal 90° angle bracket across these two parts at the lower edge which provided a stronger and more reliable 90°connection. I would offer this as a significant improvement to this part of the assembly instructions.
Secondly, the upper cut edge on each Window Panel is rough and looks bad so I salvaged the equivalent piece from a different Arbour (that this one replaced) to provide a neater and more comfortable edge.
July 9, 2026
Unprompted review
Reply from Shire Garden Buildings
Thank you for taking the time to leave a review and for sharing such detailed feedback.
We're really pleased to hear that you found the arbour reasonably straightforward to assemble. We also appreciate you highlighting the areas where you think the design and instructions could be improved.
Your comments about the roof bearer fixings and your alternative solution are genuinely useful, and we'll make sure these are passed on to our product team to review. The feedback about the finish on the window panel edge is also appreciated, as it's exactly the kind of detail that helps us improve future products.
Thanks again for your suggestions, and we hope you enjoy your Honeysuckle Corner Arbour for many years to come.
Responded to queries quickly
Responded to queries quickly, tried to resolve any problems
July 4, 2026
Reply from Shire Garden Buildings
Hi,
Thank you for taking the time to leave us a review. We're pleased to hear that you found our team responsive and that we were able to work with you to resolve any issues you experienced.
We really appreciate your feedback and your support. If we can assist you with anything in the future, please don't hesitate to get in touch.
Poor service
When it come the driver was rude and the base panel was broken. After calling this was dealt with. Then no acrylic for the windows and door was missing when I called and complained they delivered some but still 3 missing. One of the acrylics was broken too. I had to call a different time again. Also the felt for the roof come to short so had to wait even longer to do this and house ended up leaking during the storm last week. Overall so disappointed but after several phone calls and a sad little girl on her birthday we finally built the house and was satisfied
July 5, 2026
Reply from Shire Garden Buildings
Hi Hannah,
Thank you for taking the time to share your feedback. We are very sorry to hear about the number of issues you experienced with your playhouse order, especially as it was for your daughter's birthday. We completely understand how disappointing this must have been.
We're pleased that our team was able to arrange replacement parts, including the base panel, felt and acrylic windows, although we sincerely apologise that it took multiple deliveries to get everything resolved. This is not the level of service we aim to provide.
We appreciate your patience throughout the process and are glad to hear that the playhouse has now been built and your daughter is able to enjoy it. We hope it brings her many happy memories.
Delivery slot was given as 10-2
Delivery slot was given as 10-2
When I queried no delivery and no contact over an hour later than my time slot I received a snotty email reply from Lilly Terry. Saying the time slot was an estimate and that delivery time was 8 - 8. And my shed would be delivered some time that day! What is the point of a delivery slot if it doesn’t mean anything. My shed was delivered at 7.30pm. Having my son in law and grandson take a day off work and the delivery at 7.30 at night is ridiculous. It must have been obvious my delivery was going to be evening. Why not say that?
Very poor communication and customer service
July 2, 2026
Reply from Shire Garden Buildings
We're sorry to read that you were disappointed with your delivery experience.
We completely understand your frustration, particularly as your estimated delivery window of 10am–2pm was significantly later than expected. The time slot provided the day before delivery is an estimated arrival time based on the driver's planned route. However, factors such as traffic, unloading times and unforeseen delays can unfortunately impact these estimates, which is why our deliveries operate within an overall delivery window of 8am–8pm.
We appreciate that, in your case, this meant family members had taken time off work unnecessarily, and we understand why this was frustrating. We also apologise if our email response came across as abrupt, as this was certainly not our intention. We always aim to provide helpful and courteous customer service.
Your feedback regarding communication has been noted and will be shared with our logistics team, as we recognise that customers should be kept informed when significant delays occur.
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