Shire Leasing Reviews 

518
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and account managers for being exceptionally helpful, professional, and thorough throughout the entire financing process. Many consumers highlight that the service is seamless, highly transparent, and completely stress-free, making business funding and asset leasing very straightforward from start to finish. However, some people mentioned experiencing frustrating communication problems, unresponsiveness, and difficulties getting timely answers from the support team. Some reviewers were also dissatisfied with dismissive customer support, pointing out that important requests were ignored or handled poorly when trying to resolve serious concerns.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that employees are consistently helpful, quick, and a... See more

Service

Consumers find service to be positive, highlighting a smooth, fast turnaround and consistent, reliable... See more

Customer service

People report positive experiences with customer service, highlighting smooth processes, reliable support,... See more

User experience

Reviewers highlight positive aspects of user experience, expressing immense satisfaction with the seamless... See more

Response time

Clients share positive opinions on response time, frequently praising the speed of service and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Shire for decades. Always efficient, always friendly and understanding and more often than not, the most competitive rates. When their trusted point of contact changes, the new person has al... See more

Rated 5 out of 5 stars

We have used shire leasing for a number of years now, Amanda is my point of contact she never fails to achieve what our company needs. It is a quick seamless experience, Amanda's way of approaching us... See more

Company replied

Rated 5 out of 5 stars

Charlie Craddock & Lauren Berwick were extremely helpful and secured the funding we needed in a very timely manner and kept us updated through the whole process which didn’t take long at all. Would... See more

Company replied

Rated 5 out of 5 stars

I have been dealing with Shire Leasing for many years. The company and the people are very efficient k the business of the client , Follow up and make things happen, paper work great, prompt in deali... See more

Company replied


Company details

  1. Alternative Financial Service
  2. also in
  3. Business to Business Service
  4. Car Finance and Loan Company
  5. Finance Broker
  6. Financial Institution
  7. Non-Bank Financial Service

Written by the company

Shire Leasing offer asset finance and lease solutions to UK businesses and also work with equipment suppliers to help offer finance to their B2B customers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

518 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(518)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Extremely unprofessional manner

October 29, 2024
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear A A,

Thank you for your email, unfortunately we will not be able to locate any agreements with the information you have provided.

We kindly request that you email customerservices@shireleasing.co.uk or alternatively you can call us on 01827 300341 so that we can understand your review in more detail.

Rated 5 out of 5 stars

Excellent Service & a quick decision

Excellent Service & a quick decision. As a business we have used Shire Leasing for several years for our Commercial Finance for equipment, vans and expansion. They have always provided a great service, respond quickly, and have funds available when they say they will be. We now only call Shire when we need finance. We would thoroughly recommend.

October 24, 2024
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Gary,

Thank you for leaving your kind review. We look forward to working together for many years to come

Rated 5 out of 5 stars

It's now the second time we have leased…

It's now the second time we have leased a car via Shire Leasing. Scott Callow and his team were professional and efficient, keeping us up-to-date with the progress of the order. As we needed a replacement car quickly, Scott was able to source a car in no time.

September 24, 2024
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Thank you very much for your 5* review

Rated 5 out of 5 stars

This is the second time dealing with…

This is the second time dealing with Scott and must say he go beyond expectations, fantastic to deal with and so helpful looking forward to sorting my next vehicle out with you 5 star ⭐️

September 20, 2024
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Thank you very much for your 5* review

Rated 5 out of 5 stars

Excellent service as ever from Jack

Excellent service as ever from Jack, very helpful and efficient as always.

September 5, 2024
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Thanks for the 5* review. Efficiency is one of our core values and we're pleased to see it shows through in our customer experiences.

Rated 5 out of 5 stars

I was quite new to the process & Scott…

I was quite new to the process & Scott Callow made it very easy and clear and took me through the process of financing a vehicle for me very smoothly, was very responsive to any queries & question I had. And Scott and his team got the selected vehicle sorted for me in a quick turnover. Service was great and incident recommend Scott & the company enough!

August 23, 2024
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Thanks for the 5* review on our Shire Vehicle Solutions division. Great to hear that we made the process easy and clear for you. We hope you enjoy your new vehicle!

Rated 5 out of 5 stars

We’ve used shire leasing on many…

We’ve used shire leasing on many occasions in the past 3 years to bridge some cash flow requirements. They’ve always been fantastic and extremely helpful and professional. Matthew Brown was amazing in sorting out our latest deal.

September 2, 2024
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Thank you for the 5* review. We're glad that we have been able to support your business's cash flow through our services and look forward to working with you again.

Rated 5 out of 5 stars

Finance for Farms

Our firm has been using Shire Leasing for business finance for the past 2 years now, and I must say that Jack and Charlie are true gentlemen who have gone above and beyond to acquire finance to help our business grow.
Any problems or issues were soon overcome by Jack and Charlie without the need to go through a call centre just to speak to someone when using the usual high street banks.
I would highly recommend Shire Leasing to any business wanting to acquire finance to invest and expand.

July 8, 2024
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Thank you for the 5* review, Mr Thornber. We're pleased to hear your glowing feedback for our Finance for Farms division. The team truly aim to deliver a personable service and we're glad to be supporting UK farmers with finance alternatives to high street banks.

Rated 5 out of 5 stars

Great service from Emma Fellows

Great service from Emma Fellows
I have dealt with Emma at Shire Leasing for over 6 years now and she has always delivered a 5 star service. Straightforward process, funds deposited and equipment bought . Professional and friendly service and a great company to deal with. I wouldn't hesitant to recommend Emma and Shire to anyone.

Emma Fellows

August 27, 2024
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Thanks for the 5* review and for choosing us for all these years. We strive to provide a market-leading service and are pleased that you find our processes to be straightforward too, so you can stay focused on your business growth.

Rated 1 out of 5 stars

Absolute scammers

Absolute scammers. Signed me up to gym equipment deal for 250k with Energie fitness for equipment worth 40k 3rd hand I found out from the company who refurbished the equipment. And charged me 4000 a month and pushed into bankruptcy. Still had the nerve to chase me for more money when I was personally bankrupt lowest of the low.
Also still hunting for money after the gym equipment was taken away and still sought the full amount of signed lease.

August 18, 2024
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Mr Meehan,

Thank you for your review and we are sorry to hear that you have been unhappy with the service you have received.

Please could we ask that you contact our Legal and Compliance Director on 01827 68939 to discuss this matter further

Rated 5 out of 5 stars

Great to catch up with Emma

Great to catch up with Emma. Very supportive and interested in my business.
I’d use shire leasing a lot more but I have to pay the money back…

August 12, 2024
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Thank you for your 5* review. Your kind words have been passed back to Emma

Rated 4 out of 5 stars

Very approachable

Very approachable, straight forward service and always respond to any enquiries.

June 3, 2024
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Thank you for the positive review. If there is anything we can do to support your business further, please do not hesitate to contact your Account Manager.

Rated 5 out of 5 stars

Emma Fellows

Emma Fellows is a true professional. She has always helped us whenever we have needed her and she is very responsive. Keep up the great work!

September 12, 2023
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Thanks for the 5* review. Great to hear such positive feedback on your Account Manager. We're on hand to discuss future finance requirements for your business when ready.

Rated 5 out of 5 stars

5* Service

I happily give Jack and Shire Leasing 5*s.
Jack Male has always been very friendly and helpful, he is always quick to respond, which in turn makes working with Shire Leasing easy and stress free. This is the reason we are repeat customers, have used his services for 6 years, and will continue to do so in future.

August 7, 2024
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Thanks for the 5* review and your long-standing custom. We really strive to deliver a personable service so we can understand each business's unique strengths and challenges. It's great to hear that the work of our Account Managers has made working with us easy and stress free. We look forward to continuing to build our relationship.

Rated 5 out of 5 stars

Great experience

Jack Male is professional, efficient and gets results. Couldn't recommend him highly enough. Site visits, always present on his phone and a great problem solver. A good guy to have on your team.

August 1, 2024
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Thanks for the 5* review. We're pleased you are happy with your Account Manager and the service you receive.

Rated 5 out of 5 stars

I have dealt with Emma at Shire for…

I have dealt with Emma Fellows at Shire for over 4 years now and she has always delivered a 5 star service. Application process straightforward and funds deposited very quickly. Good person and firm to deal with.

August 7, 2024
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Thank you for your kind words and for continuing to work with Shire Leasing. We look forward to building the relationship and supporting your business for many more years.

Rated 5 out of 5 stars

Fantastic Leasing Company

Always a pleasure dealing with Shire Leasing PLC. Beth Humphreys is an asset to the company and worth her weight in gold. Nothing is ever too much and she'll always get the job done.

August 7, 2024
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Thanks for the 5* review. We're pleased you are are happy with the consistent service you receive from Shire Leasing and that your Account manager has built a strong relationship with your business.

Rated 5 out of 5 stars

Competent

Competent, with good communication and a good result with a particular contribution from Alison Minshall.

July 30, 2024
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Thank you for the 5* review. We're pleased you are happy with the service you have received and are glad to be supporting your business.

Rated 5 out of 5 stars

very efficient experience

July 29, 2024
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Thank you for the 5* review. Efficiency is one of our core values and we're pleased to see it transpire into customer experiences.

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