Shirley Aquatics (1984)ltd Reviews 

148
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for being extremely helpful, friendly, and always ready to provide expert guidance on animal care and aquarium setups. Consumers also appreciate the wonderful selection of quality products, noting that their purchases consistently arrive smoothly and meet all customer expectations. Some reviewers were not happy with the quality, mentioning that several fish unfortunately died shortly after being brought home and introduced to tanks. A few individuals also reported encountering occasional poor customer service experiences or witnessing concerning issues regarding fish tank maintenance inside the local store.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as extremely helpful, friendly,... See more

Product

Customers consistently report positive experiences with product offerings, highlighting the phenomenal... See more

Service

Users describe positive interactions with service, highlighting knowledgeable and helpful staff members who... See more

Customer service

Consumers find customer service to be exceptionally positive and helpful. Reviewers frequently highlight the... See more

Quality

Reviewers highlight ambiguous aspects of quality regarding their fish purchases. Consumers frequently praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gina and mark helped us today choose our tank and everything we needed to go with it, we was taking our time as so many options however they was very patients and was very helpful we will definitely b... See more

Rated 5 out of 5 stars

I love shirley aquatics and have for decades, from the huge koi ponds to the tiny nano tanks set up to gaze into another world...but this trip was awesome thanks to celia!! I'm redoing a huge paluda... See more

Rated 5 out of 5 stars

Went along to the aquatics shop at Valletta farm for some snails. Met two very help full ladies Cecelia and Gina who were absolutely lovely they found me four snails they were so professions and help... See more

Rated 5 out of 5 stars

I ordered my Beefheart discus food from Shirley Aquatics. Delivered the next day by DHL, came in insulated box with freezer packs in to keep it cold. Arrived perfectly as expected. Also this will be m... See more


Company details

  1. Aquarium Shop
  2. Aquarium
  3. Pet Store

Information provided by various external sources

Tropical Fish Aquariums. Buy Oase Pond Pump & Filters. Marine Fish & Reptile Shop Online and Koi Carp & Aquarium Suppliers


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

148 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(148)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

THE BEST AQUATIC SUPPLIER IN THE MIDLANDS

I have recently taken up fish keeping and went to Shirley Aquatics. I am glad I did!! The staff i.e. Rosie are so friendly and helpful and the owner John is more then pleased to spend time assisting and giving advice.

I absolutely love the place, huge range of stock! Loads of fish species to coose from both coldwater, marine and tropical.

I am now and will be for many years a loyal customer.

January 3, 2015
Unprompted review
Rated 5 out of 5 stars

Extremely helpful and knowledgeable staff, good quality specimens and a fun place for the children too.

I have been a customer at Shirley Aquatics for the best part of 10 years now. I've always found the staff extremely helpful and knowledgeable and showed great care for the fish (I have a freshwater tank). The stock always looks well cared for and is fairly priced too. The selection of tanks, equipment and general fishy bits has always been very varied and the displays inspiring too. The only downside for me is that I live over an hour away so the online ordering facility has been really helpful.

June 19, 2013
Unprompted review
Rated 5 out of 5 stars

Friendly, helpful and knowledgeable staff who clearly have a passion for what they do

I have bought several fish and various tanks from Shirley Aquatics and have always found the staff quick to help and give advice. I'm not a serious fish man but when my children wanted fish, the staff gave great advice and top tips and we all had lots of fun choosing the various things to go in the tank.

If you want fish or stuff that fish need - go to Shirley Aquatics!

June 6, 2013
Unprompted review
Rated 4 out of 5 stars

Arrived eventually, must make sure to order well in advance.

I was promised a phone call back when i asked where my order was but this didn't happen. Two days later i get an email saying they were out of stock, didn't say this on their website when i ordered the sturgeon food. Once their stock arrived delivery was next day. Would have been very good if the delay had been made clear when i placed my order.

May 10, 2013
Unprompted review
Rated 5 out of 5 stars

Perfect service and product

Ordered the nitrate remover after searching internet for cheap and reliable nitrate remover. Product was delivered when promised and in perfect package. Tried the product and was impressed. 40 ppm to 5 ppm :).. Be mindful that this also changes the PH of water. Hence its not a plug and play for most of us

March 3, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Really pleased with service as providing you information when the item(s) will be delivered.Really quick dispatch,i had my items delivered within 2 days.Only thing i would like to see in the future is to be able to check their livestock and purchase my fish online from them!

January 8, 2013
Unprompted review
Rated 5 out of 5 stars

The goods I want with no fuss, reliable delivery and reasonable prices.

I generally order Rowaphos (imo the best phosphate remover on the market). For some unexplicable reason I can't buy it where I live here in the Czech Republic. I've tried literally tens of other companies in the UK but most won't send here (again, why? is a mystery). However, Shirley Aquatics send me my order every time with no problems and no bizarre excuses. Well done Shirley! Clearly a pioneer in mail order :o)

January 3, 2013
Unprompted review
Rated 5 out of 5 stars

Great service

Really good service - easy to use website and ordering, emails to let me know exactly when items would be delivered and very reasonable prices and postage.
I ordered live daphnia for my baby axolotls, hard to get at this time of year, but they arrived in great condition and there were loads of them in each bag.
Will definitely use Shirley Aquatics again - thank you! :o)

January 2, 2013
Unprompted review
Rated 5 out of 5 stars

Fast reliable service

This is the second online order I have placed (I do not always have time to drive up to Solihull) and both orders were despatched on time and with the appropriate email confirmation.

Recommended aquatic supplier.

Thanks
Rona

December 12, 2012
Unprompted review
Rated 5 out of 5 stars

Super price and service!

1st time I've used this company, usually I would shop with another online supplier. However pleasantly surprised with there great service, communication, products and price - I will use again.

November 27, 2012
Unprompted review
Rated 5 out of 5 stars

Good service

Part of my original order was missing from its packaging as can happen. This was rectified very quickly and efficiently.
Excellent serviceThanks

November 25, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service!

I purchased a new tank from Shirley Aquatics along with some other bits and bobs. It was delivered the very next day - at least a 40 mile trip down the motorway. The tank I ordered had an integrated filter, that I have not used before so I called up the next day and the man I spoke to couldn't have been more help full. The price of the tank was an amazing deal too - the cheapest I found anywhere.

November 7, 2012
Unprompted review
Rated 5 out of 5 stars

Great product, great service

I ordered the Nitrite Remover from Shirley Aquatics as I couldn't find another product like it anywhere else! The product works really well, and it arrived very quickly and well packaged.

October 31, 2012
Unprompted review

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