SHOEBACCA Reviews 1,143

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

DONT DO BUSINESS WITH SHOEBACCA Peregrine 13 Trail Running Shoes $54.95 11 / Medium As you can see there is no mention they are women's. I sent an email 3 minutes after ordering to cancel once th... See more

Rated 5 out of 5 stars

My experience has been great for every pair of shoes I have bought from SHOEBACCA. I have purchased several pairs of shoes online, from SHOEBACCA in the last few months. The ordering process has been... See more

Rated 1 out of 5 stars

The most convoluted website and customer service you could ask for. Their site had issues with my password (come back later) - my return (unable...come back later) - three days of frustration. Also n... See more

Rated 1 out of 5 stars

I should’ve listened to the reviews. Terrible cancellation and return process. You can’t even cancel an order almost quite literally after it’s placed… or even if you call as soon as their lines are o... See more

Company details

  1. Shoe Store

Information provided by various external sources

The best name in online shoes for men, women, and kids! Great discounts and free shipping on athletic shoes, boots, running shoes, and more.


Contact info

2.2

Poor

TrustScore 2 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

The Shipment Has Sailed?

I've received packages in the past without any kind of notification. I like to be aware of package movement & expectations of delivery so I can better prepare myself for my items. Sometimes I'm buying something for an event and need to keep an eye on its movement. If I'm never notified on anything other than a receipt of sale, how can I realistically do that.
I have no quarrels with the products. They are true to fit. Improvement needs to be made about thoroughly communicating with buyers.

May 22, 2023
Unprompted review
Rated 5 out of 5 stars

All Around Great

The prices, customer service, speed of delivery, and selection are all top notch. Shoebacca is my go to retailer for footwear.

May 19, 2023
Unprompted review
Rated 5 out of 5 stars

I got my refund and my repurchase in a…

I got my refund and my repurchase in a timely manner. I got great deal on the shoes I purchased. I wished everyone could have the same experience and if not SHOEBACCA doesn’t everything in their power to make it right.

May 12, 2023
Unprompted review
Rated 5 out of 5 stars

Shoebaca was great

Shoebaca was great. The Guide 15 however are not. No support, shoes have too much rubber flaring out on the bottom (they make me walk like a duck) and no tread so they are slippery.

May 5, 2023
Unprompted review
Rated 5 out of 5 stars

Great Products!

I received my items promptly from Shoebacca. The quality if my merchandise was superb. I will purchase from them again

April 23, 2023
Unprompted review

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