Shoe Palace Reviews 311

The shoes I ordered from them appear to be counterfeit. They are misshaped I’ve emailed pictures and no one has responded. I will never wear these shoes and feel I’ve been scammed. Beware of the authenticity of the product you purchase from them

Whitney was amazing very helpful and friendly shoepalace is lucky to have her!

I have two different sizes shoes and I have already emailed them 3 times and no response and my other two packages are in Limbo. This is so frustrating because I have to pay for shipping back to shoe palace for they're mistake plus it's additional restocking fees which I shouldn't have to pay so I need some kind of clarity from Shoe palace because this is ridiculous and I can't take it back to one of their stores. They won't accept the shoe cause I ordered the shoe online but I purchased 6 items but it's coming from 6 different locations so I won't be shopping at this establishment ever and I'm sharing my experience so you're informed about this inconsiderate business practices

Shoe palace at Main Place sucks. Went in to the store three employees were chatting away, nobody bothered to greet us. Spent 10 minutes waiting for someone to reach out and help us but they didn't move from the register. Finally we went to them to show us some shoes, bad attitude when we asked to see some selections. When we finally made our decision, cashier didn't bother to look up at us. Another employee had to open the register to help us out.

After receiving a used item i called and talk with Mr Henry he said i should return the item and i would get a full refund which i
did received 3 days after returning the item thank you Mr Henry

Never received my item Jordan’s 14, purchased them December 13th, my package last scan was December 17th in the same state I live in which is Ga. I contacted FedEx who in return told me since shoe palace used smart post they have to file a claim, the problem is getting in contact with shoe palace, the better business bureau need to ban this company, heck just read the reviews, this company doesn’t have any customer support whatsoever, buyer beware, run as fast as you can. Thank goodness I used Afterpay and I was able to get them involved since I can’t reach shoe palace! My emails have went unanswered and phone calls is just waiting for hours with no answer!

My daughter used my card to make an online purchase shoe palace canceled my order twice .
After some time they finally sent me a pair of shoes .
When we opened package box was torn and looked as if someone was using it as a baseball .
When we opened box it had two different shoes we went to nearest shoe palace to get are money back they said they couldn’t do nothing about it .
We would have to call customer service when you call customer service no one answers just a machines with few options long story short they are just giving us the run around I would not use them for online orders your better off using the Nike app or sneakers app where exchanges and customer service is best .

I'm pretty much nervous after reading the reviews. I just ordered my first pair of shoes, Jordan 11 from this company. Will definitely post my opinion when received.

I ordered 1 pair of Jordan XI “Legend Blues” on 12/14/24 the shoes didn’t even sell out fast, i got a confirmation and all and they cancelled my order the next day in the afternoon for no reason!

I ordered shoes as a gift for my son. The shoe box was substantially damaged and taped (shipping box was fine). Shoe Palace deliberately shipped a damaged box. Customer service has not replied to my email regarding the damaged box.

Update 12/25/24 - Returned shoes via FedEx including signature confirming receipt of package at Shoe Palace. I have not been refunded for the shoes (which were never removed from the damaged box). Shoes were returned within 14 days.

Bought 3 pair of a limited (70 dropped) PF Flyers with hand signed, numbered shoe boxes and limited edition art cards in the box. Shoe Palace shipped two of the pairs in plastic bags. Obviously they arrived with boxes destroyed and one of the cards missing. Customer service response "We did nothing wrong with the shipping, why don't we refund your shipping charges." Maybe you should consider making me whole on the order, they said nothing they can do. That's funny because I contacted PF Flyer and they graciously offered to send me two blank shoe boxes and I contacted the artist, Kickstradomis, and he offered to resign the boxes. Yet Shoe Palace said nothing could be done hmmm. I asked them to cover the shipping expenses of sending the boxes back and forth to be signed, they said no!!! If you're spending your hard earned money shop somewhere else that cares.

I don’t write many reviews on here BUT Shoe Palace is a horrible experience in customer service and they completely lack honesty!!!! They don’t honor their own policies demonstrating ZERO integrity and trustworthiness. I purchased a pair of Jordan’s exactly one week ago at the University of Texas Guadalupe location. Clearly the receipt says I can return shoes within 14 days for a refund….In reality when I returned the Jordan’s to the store, again 7 days later, I was told by the employee that they would not issue a refund and they wouldn’t even allow me to simply exchange them for a more comfortable shoe. So I would DEFINITELY not recommend that anyone ever do business with Shoe Palace, at least not the University of Texas location in Austin, TX.

Shoe Palace at Palm Desert mall is horrible. All of the shoe palaces are over priced. I always find my shoes online for cheaper; I mainly would only buy clothing there, but I’ve spent well over $500 in one month alone. The location in Palm Desert, CA was by far the worst experience I ever had at these stores. The manager there is super unprofessional and has a nasty attitude. I even witnessed him being rude to his employees. They also place price tags on things and then ring it up at a different price with no explanation. That is fraud! I will not longer be shopping at shoe palaces stores after my experience and learning about so many others’ bad experiences…they lost a good customer at all locations after that.

I ordered a pair of shoes, which I received. However, one of the shoes looks worn and does not match the other shoe. After multiple emails to customer service and phone calls with no response, it appears I’m giving up because I don’t want to waste any more of my time chasing this. Sounds like I’m taking an L unfortunately. Definitely my last shopping experience with shoe Palace.

Just ordered my first and last pair of shoes from the Shoe Palace. Henry Chapa responded to my email. And I called his number to speak with him, I got a message stating he was at home. WTH?! There’s no way to cancel an order and no customer service available to help troubleshoot issues.

I ordered a hoodie late September fedex lost they said wait 4-6 business days to confirm it was lost. Then they sent an email saying it was lost now wait 4-6 WEEKS for the claim to go through which is RIDICULOUS and to this day I haven't gotten an update a refund my hoodie nothing this place is garbage and I will make sure my friends know it as well

Just ordered my 4th pair of shoes from here, shipping was fast and all items have been as described. Unlike the other three times when all of my shoes came shipped double boxed this time some rocket scientist thought it would be a great idea to put the shoe box in a shipping sleeve/bag. This caused my box to be ruined, as a shoe collector I value my boxes just as much as my shoes and this is unacceptable I think I will find a different place to shop moving forward.

Buyer beware of ordering online. I ordered Nike Slippers that were too small. Box arrived beat up, but shoes were in good shape, just too tight and small. You have to pay for return shipping + they charge you a "re-stocking fee". I then went to the Baybrook Mall store to return the shoes and they "don't refund your money or even give you store credit". They only provide "exchanges for online orders". The teenage-looking girl said proudly "that's the store policy" and smirked at me for unclear reasons. I'd been at work 12 hours and just wanted to return the shoes for a refund. I grumpily found a pair of slides and the clerk only hands me one shoe, not the box. Why couldn't I try on both shoes! I got the slides, paid the difference and left, never to shop at Shoe Palace again. I'll take my business and my cash somewhere else,

I will NEVER attempt to do business with this company again. Scam alert. Ordered package never delivered despite claiming so being forced to wait 6 weeks for potential refund from FedEx! I wish I would’ve read reviews on this company prior to purchasing, terrible policy and service I sent many emails no response lied to about time frames of being made whole or followed up with. Never again.

Be extremely careful of businesses offered from a Google image search. Unfortunately I was introduced to this awful business in search of a pair of socks. They are bad. Really BAD. They have a $12.95 shipping fee. A cancelation fee. A restock fee. They will not communicate with the customer if a issue arise with a order. If I can resolve my current dilemma I promise I will NEVER go this route again. NEVER!!!!