Shop Apotheke has become my go to provider for my pet food. A few times I chose a company that was slightly cheaper, but each time the package arrived with gaping holes and no filler to buffer the tr... See more
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See what reviewers are saying
I was reluctant to buy from them since they had so many bad reviews, but I found some supplements that I needed much cheaper than in other place, so I gave it a try (I payed with PayPal just in case s... See more
It's very unprofessional behavior for company, that they require payment after 2 months because their payments didn't work (via ApplePay) & there was no payment invoice in any email. I had to look bac... See more
The delivery service (Hermes) was fast and reliable. My package was delivered as I instructed. And the packaging was environmental friendly, well packed and undamage. Unlike other company who pack sma... See more
Company details
Information provided by various external sources
Die Online-Apotheke für Deutschland mit der Riesen-Auswahl an freiverkäuflichen Arzneimitteln, Nahrungsergänzungsmitteln und Apothekenkosmetik zu überzeugend kleinen Preisen. Hier finden Sie ein besonders großes Sortiment aus den Bereichen Beauty & Pflege, Homöopathie, Kontaktlinsen, Baby & Familie und Tierarzneimittel.
Contact info
Germany
- www.shop-apotheke.com
4.0
Great
31K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Always delivered on time
Always delivered on time! Great service and good prices.
March 29, 2020
Unprompted review
Alles Super!
March 14, 2020
Unprompted review
Sent me a more expensive item without my consent
Sent me a more expensive item without getting my consent or approval. Process the 'more expensive' payment per direct debit after order fulfilment. And they refuse to take return. Total infringement of EU rules of consumer protection, so better stay away from such dodgy company.
March 3, 2020
Unprompted review
Easy to order
Easy to order, fast delivery, the products descriptions are very detailed.
February 5, 2020
Unprompted review
Good quality customer service
I bought my oder and I was impressed with the delivery.
December 21, 2019
Unprompted review
Super Service
December 20, 2019
Unprompted review
I ordered something and it arrived…
I ordered something and it arrived quite late (after I needed it.) It was very complicated to get in touch with their customer service but once I did, then they kindly agreed to accept the return. Product returned... 4 months later ... still no refund. They claim their logistics team can't find the package even though I can provide them with the proof from the post office that the package arrived...
November 30, 2019
Unprompted review
First class!
November 24, 2019
Unprompted review
Everything perfect!
November 19, 2019
Unprompted review
Top I’m thankful
November 13, 2019
Unprompted review
Super Service!
November 6, 2019
Unprompted review
Products ok, chaos organisation
Products ok and nicely packed but terrible delivery service.
Took over a week to deliver the pack, when I investigated by mail I was told „they cant find my order“, full stop. (Although I replied to my order confirmation, so that was quite a joke)
July 31, 2019
Unprompted review
Works well
Works well. They should just give more updates on the shipping status.
July 26, 2019
Unprompted review
Bad service compared to other providers.
July 4, 2019
Unprompted review
Awful service
Awful service. I never received an item I ordered and they would argue with me back and forth about it claiming the postman left the order at the storage- there is no storage where I live! I asked for a refund and they refused. Unprofessional and anti-customer orientated. Avoid unless you want to loose your money.
May 12, 2019
Unprompted review
I would prefer to give them No stars at…
I would prefer to give them No stars at all :(
I ordered goods on the 28th Feb and received an email suggesting the Hermes could not find my address in the middle of Berlin !!!
Not just once but three times.....!!!!!!
I sent them Google Map location and photos of the building that anyone just couldn't miss... I did offer to send the driver instructions in Braille however, I have not heard back.
6 days later and I am still waiting on my refund.
For a German company (based in Holland) this is a pathetic effort to win returning customers.
Won't ever give them the pleasure again...!!!
March 22, 2019
Unprompted review
Respektlos Kundenservice
Ich habe die Kundenservice angerufen und für 14 minutten warten. Dan habe Ich gesagt: "Hallo, mein name ist Mads Hemmingsen. Erstmal, sprechen Sie Englisch? Dan habe ich eine "pffft" gehört und die mitarbeiter anzeihgt.
Yes, I live in Germany. No I do not speak perfect German (or write for that matter... my apologies for mistakes). However, when I call customer service, and ask nicely and politely if they speak English, the least they can do is say no and then I will do my best in German. You do NOT just hang up the phone.
This is embarrassing and unprofessional behavior. Apparently, you never learned the word SERVICE.
February 12, 2019
Unprompted review
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