Shop Outdoors Reviews 

1,103
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great price for my Merrell sandals, which were delivered quickly, ahead of schedule. I judge a company on several things, including how they deal with an issue. My sandals had a manufacturer fault, so... See more

Rated 5 out of 5 stars

First time I’ve used Shop Outdoors and the whole experience was first class, easy website showing an item and actually having it in stock refreshing! Competitive pricing and fast delivery. Had to c... See more

Rated 5 out of 5 stars

A brilliant shopping experience. The 1st pair of Oakley sunglasses I bought arrived within 1 working day but unfortunately, I didn,t like the frames. I contacted Shop Outdoors and informed them I wa... See more

Rated 5 out of 5 stars

Great service. Returned a pair of sunglasses - Royal Mail collected . ✅ Re ordered - needed to change delivery address after placing order - this was arranged straight away via email contact. V... See more

Company details

  1. Camping Store

Written by the company

Shop Outdoors - online store for discount outdoor clothing, footwear, tents, equipment and other accessories from brands including Berghaus, Sorel, Havaianas, Merrell, Oakley and much more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,103)

28 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

I very seldom write reviews and am usually sceptical of companies who advertise products that appear to be substantially cheaper. However I am delighted with my recent purchase (Merrell fell boots) which were exactly as advertised and delivered speedily. Thank you; will definitely use again!

June 14, 2024
Unprompted review
Rated 1 out of 5 stars

Item not received, retailer not interested

Ordered a parcel on 11.05, item was "delivered" (left outside home) 15.05.
I have since been trying to resolve the issue with little to no response from shop outdoors. All they're saying is it was delivered to "my safe place" I do not have a safe place for delivery nor have I ever designated one.
Have raised a PayPal dispute as I feel I am actively being ignored. Order #43353
Update 28.05, shopoutdoors have finally refunded me. Very poor experience

May 11, 2024
Unprompted review
Rated 1 out of 5 stars

Be careful buying Oakley sunglasses

I purchased some Oakley Holbrook. They arrived in good time. But I noticed the box was a bit crushed on one side.. I then noticed the frame had a crack, and on further inspection discovered the lenses could just fall out. I contacted the shop, but the man arrogantly refused any responsibility and suggested that I’d probably sat on them. I found this very insulting, that he had suggested that. I had only owned them a couple of days. There was no reasoning with him. So I contacted Oakley they said they had been contacted recently by quite a few other people regarding the same seller, with similar issues. They say they are investigating the matter. Thankfully Oakley are really good with after care and sent me a discount code at 50% off due to the nature of my issue. I can only assume the man at the shop knows that they are faulty and possibly is selling seconds at the full price. Terrible shop and terrible attitude from the owner. I have well and truly been ripped off. So save your money and buy from somewhere proper

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Mostly contact was online, however it was reassuring to talk to somebody to answer a query.
Great product range and competitive pricing.

March 27, 2024
Rated 1 out of 5 stars

Be very careful with this company

Be very careful with this company.

I bought Oakley sunglasses which arrived with a crushed box .. upon inspection I found the glasses were ok. But they didn't fit correctly... I tried them on ONCE and returned them in perfect condition in the box they arrived in. I gave them a thorough inspection on arrival and return. Now I get an email saying they have a scratch on lens. They say they want to return them to OAKLEY ... asked for photos no reply... Tried to call the person who emailed me... They wouldn't put me thru ... So these lenses if scratched at all could have been damaged by them ...
UPDATE I managed to get the glasses returned to me so I could see the scratches damage. They arrived this morning (credit to shop outdoors for that) ... I have now fully inspected and photographed them and cannot find one even tiny flaw in either lens. So I don't know if there has been a miss communication between customer service and warehouse and another pair of glasses was scratched. So I am trying to get to the bottom of this before I submit the final review

April 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great speedy delivery of my Tifosi…

Great speedy delivery of my Tifosi glasses which were packaged well.
If there's one down side it was having to buy something for £2.99 to get free postage which would have cost more! seems like the company is doing themselves out there. But I'm happy with my goods and would shop here again.

March 4, 2024
Unprompted review
Rated 3 out of 5 stars

Item has arrived unboxed

Item has arrived, however I am now unsure if the Stanley cup we received is real. It arrived in bubble wrap and then cardboard wrapped and taped around it.
I have previously ordered a Stanley cup from elsewhere and it came in a box however they didn’t have the colour I wanted. I brought this for a gift so have had to take the wrapping off as it looked ridiculous. I’m considering sending it back in case its not real and I don’t want to be embarrassed

March 4, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look