Shopandscan Reviews 

439
•
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform easy to use, appreciating the simple interface for logging daily purchases and household shopping. Many users also appreciate the rewards system, noting that points accumulate quickly and can be exchanged for useful high street vouchers. Some reviewers were not happy with the customer service and technical support when problems occurred. People frequently mentioned difficulties with missing points, rewards not increasing, and outdated software that caused scanning issues. Others reported that their emails and requests for help went completely unanswered or were simply met with automated replies.

What people talk about most

Customer service

Reviewers highlight negative aspects of customer service, expressing deep frustration over prolonged radio... See more

User experience

People report ambiguous experiences with user experience, as many reviewers find the system simple, quick,... See more

Application

Clients share ambiguous opinions on application, with some consumers praising the fast rewards and easy... See more

Value for money

Reviewers express mixed feelings about value for money, as many consumers find the rewards generous, easy to... See more

Product

Customers consistently note mixed experiences with product features and hardware reliability. While many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Used to love taking part in Shop and Scan and liked the vouchers and I found the feedback we receive (newsletters etc) interesting but since upgrading to Windows 11 I have not been able to transmit.... See more

Company replied

Rated 3 out of 5 stars

Been doing it for years. Lap top broke, got a new one. Can't do shop and scan anymore. Reason, you have to have windows 10

Company replied

Rated 3 out of 5 stars

i have just discovered that this company was part of Kantar and wpp the big owners have now transferred this to one of their sub companies called numerator and this company is being sold off. If that... See more

Company replied

Rated 4 out of 5 stars

It is a bit hard to use and definitely can be more user friendly but it does reward you for doing something very simple. Still very easy money I would say.

Company replied


Company details


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3.1

Average

TrustScore 3 out of 5

439 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(439)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been a member for over 25 years

I have been a member for over 25 years. Shop and Scan is easy to do, helps with lots of information. Rewards are great. Help is slwsys available.

July 27, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your review.

We are glad to hear that you enjoy taking part in our research for over 25 years. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 4 out of 5 stars

Pretty good site with fairly regular…

Pretty good site with fairly regular surveys, scanner works well and app is good too,

July 27, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your review.

It is great that you enjoy taking part in task and surveys. We really appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

Easy to use scanner and upload…

Easy to use scanner and upload receipts. Good genuine rewards scheme

July 27, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your 5-star review.

We really appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

Shopandscan is one of the best

I have been a member for a number of years. It is so easy to do and if you have a problem customer service normally sort it out in 24 hours. I use my rewards for birthdays and Christmas. Shopandscan are in my view one of the best. Some things are missing in the book like raspberries.

July 27, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your review.

We are glad to hear that you are enjoying the task for many years. We really appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

Would thoroughly recommend

I’ve been a member of Shopandscan for about 30 years now & very rarely have had any problems. It’s very quick to scan shopping in & an easy way to earn rewards. I save up my points for vouchers to treat myself & family. Would thoroughly recommend anyone to join.

July 27, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your review and recommendation.

We are glad to hear that you enjoy taking part in our research for over 30 years. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

Great Site

Easy to scan and download shopping receipts and products purchased, no problem with obtaining rewards, always get them quickly and without any hassle.
It is good to be able to help influence the shape of shopping in the future.
Questionnaires are not always relevant to us, but as the probably go to hundreds of people they will be to someone.
Love the Food Diary, have done this quite a few times and find it very good in making me think a about every item that by use in cooking .

July 27, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you for your 5-star review.

It is great that you enjoy taking part in surveys and all sub-panels. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

Been using 8 years and love it

I have been using shop and scan for 8 years and couldn't recommend it highly enough. Easy to use and great rewards. Unlike other sites that offer reward but don't deluver these are real gift cards like amazon and Argos. Would recommend to anyone.

July 27, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your 5-star review.

We are glad to know that you enjoy taking part in our research and love our rewards. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

have great pleasure scanning products…

have great pleasure scanning products and getting the rewards

July 27, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your review.

It is good to know that you are enjoying the task and rewards. We really appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

I started years ago with” shop and…

I started years ago with” shop and scan” keeping the shopping and food diaries , the new way of clicking on the bar codes is so easy . The rewards are good I’ve had a great time spending them and I have lovely kitchen hardware to show for my efforts.

July 27, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your review.

We are glad to know that you enjoy taking part in our research and love our rewards. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

Fantastic idea scan receipts and earn points and they make vouchers

I've been using shop and scan for a good time now and wow I get real vouchers and the points add up very quickly.
they send the vouchers out really quickly too
customer service is great too they are quick to respond and very helpful

July 27, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your 5-star review.

Thank you for being with us for a long time. We are glad to hear that our team is performing well. We really appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

Contented with the Service for over a Decade

I've been using Shop and Scan for well over a decade, and it's been a very positive experience. On the odd occasions I've experienced any difficulties with the system, it's been easy to get tech support and resolve the issue, and I've never had any problems in cashing out points for my chosen vouchers.

July 27, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your review.

We are glad to hear that you enjoy taking part in our research for over a decade. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

Well worth the time

Well worth the time spent doing the scanning. Lovely watching the points add up. Would recommend it

July 27, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your review and recommendation.

It is good to know that you are enjoying the task and rewards. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

Excellent way to help market research…

Excellent way to help market research and to gain rewards. I have been a member for many years and have had some wonderful purchases with my reward vouchers, even better now that Amazon is on board. From my laptop to cordless vacuum cleaner a great way to save for lifes little extra's. I like the surveys which add extra rewards. Thank you and it only takes a few minutes each week.

July 27, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for this 5-star review.

We greatly appreciate your participation. Thank you for helping us with our research and for taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

We've been with shop and scan for over…

We've been with shop and scan for over 15 years. Never had a problem with them. The couple if times my scanner broke I was sent a replacement in a couple of days. I can't recommend them enough.

July 27, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your review and recommendation.

We are glad to hear that you enjoy taking part in our research for over 15 years. We sincerely appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

Always quick to send out rewards and…

Always quick to send out rewards and send reminders to members. We tend to save up the points for a good while and then spend them on a major purchase.

July 27, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your review.

It is good to know that you are enjoying the task and rewards. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

Well Satisfied

Very happy with the ease of use and explanations given when there is an software problem. Problems generally are very rare. Would suggest though that now IE has gone that Google chrome be adopted as a default browser. The benefits of participating in weekly uploads is more generous than similar organisations. Overall we are very satisfied

July 27, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for this 5-star review.

We greatly appreciate your participation. Thank you for helping us with our research and for taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

shopandscan is easy to do

shopandscan is easy to do when you do shopping you just put information on you clicker and once you build up your points you can claim vouchers for various things, shopping, cinema tickets, etc. Sometimes they ask you to do surveys, you can choose wether you do them or not but you earn points for doing them. It doesnt take long for either, and its free vouchers. It takes awhile to build the points but there free for very little work.

July 27, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your review.

It is good to know that you are enjoying the task and rewards. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

Rated 5 out of 5 stars

Excellent

Excellent , I have been a member for many years and feel that the rewards are great Any equipment issues are followed through until resolution.

July 27, 2022
Unprompted review
Shopandscan logo

Reply from Shopandscan

Thank you so much for your review.

We are glad to hear that you are enjoying the task for many years. We truly appreciate you taking the time to share your experience with us.

Kind regards,
ShopandScan

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