ShopBuddies Reviews 

3,184
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Hello, I have an account with this company—specifically the UK version, not the NL one. I made significant purchases, but the cashback has not been paid yet. I contacted support, but to no avail. I... See more

Company replied

Rated 5 out of 5 stars

The app does exactly what it tells you it will. App usage is easy, you are informed correctly at every moment what things mean for you. Payout is usually quicker than the 7 days.

Rated 5 out of 5 stars

Best cashback site for me now. I tried quite a few as i purchase a lot of travelling related things so have an experience in this area. I found that biggers ones like Quidco or others are a bit stingy... See more

Company replied

Rated 1 out of 5 stars

I tried to withdrawal from my shopbddies account since more than 10 days but even the transaction not shown in the activity of my account. I tried to do another withdrawal, the system saying you nee... See more

Company details

  1. Money & Insurance

Written by the company

ShopBuddies is hét startpunt voor online shoppen met cashback. Met uitgebreide winkelinformatie, producttrends, inspiratie en cashback bij ruim 35.000 aangesloten webshops in Europa.


Contact info

3.4

Average

TrustScore 3.5 out of 5

3K reviews

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3.4

All reviews

(3,184)

276 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb cashback offers and lot of web…

Superb cashback offers and lot of web shops available on shopbuddies. Received the cashback in my bank account on time.

September 30, 2020
Unprompted review
ShopBuddies logo

Reply from ShopBuddies

Hi Saurabh Sharma,
Thank you for your review.

Kind regards,
Team ShopBuddies

Rated 3 out of 5 stars

Rates may not all be up to date

I recently experienced a rate that was higher than the actual payout. I then discovered that claims are not permitted more than 30 days after purchase, but that on the other hand it can take more than 30 days to update cashback status!
My initial gut reaction was to stick to established competitors like Topcashback and Quidco instead. However, read on...

Edit in response to ShopBuddies first reply:
It sounds like you're completely aware that status updates can take longer, yet you firmly restrict claims to 30 days after click through by disallowing the selection of earlier dates and checking click dates.

Further edit:
After contacting ShopBuddies directly I was informed that, because the purchase amount had tracked correctly, there was no need to involve the affiliate network. Due to the discrepancy between the advertised rate and the actual payout from the network, they kindly agreed to top up my account by the difference, which is why I have increased my rating to an extent. But it begs the question: Wouldn't the affiliate network issue an update when payout rates change? Surely there's a way to keep on top of such things, but maybe not if you're really distributing 100% of commission.

Would I recommend overall? That was my first transaction, and I haven't tried paying out my balance. So maybe, depending on the cashback rate...

July 23, 2020
Unprompted review
ShopBuddies logo

Reply from ShopBuddies

Hello TT,
We are sorry to see that you had a less than satisfactory experience on our website.
The reason the cashback takes a while before it can be confirmed in your account is because we have to wait some time from the partner network to approve the transactions.
If your cashback was a different amount than you expected to receive, please contact our customer service team and they can investigate this for you.

Kind regards,
The ShopBuddies Team

- - -
Hello TT,
It takes approximately 48 hours for cashback to track to user accounts, after which you should receive an email letting you know that your transaction will be in your account shortly. If after 48 hours you did not receive any emails, your transaction likely has not been tracked, then you know you will need to submit a missed transaction ticket and you have 30 days to do so. Once your cashback is tracked, it can take between 8 and 12 weeks for the partner network to approve it. If you would like to upgrade to our Premium Membership you will be able to receive your cashback quicker, as we absorb any risk if the network doesn't end up paying us. Otherwise, unfortunately the delay comes from us waiting on the partner network.
Your missing transaction has now been taken care of, please let us know if you have anything else that we can assist you with.

Kind regards,
Team ShopBuddies

- - -
Hello TT,
We will always compensate our users if our advertised Cashback rate isn't tracked at that correct rate, as that is indeed our fault and our users are entitled to the Cashback they signed up to receive from our website. We are happy to hear we were able to sufficiently resolve your issues. If you have any further questions or need assistance with paying out your Cashback, please feel free to contact our customer service team.
Kind regards,
Team ShopBuddies

Rated 1 out of 5 stars

Keep away, either a scam or out of cash to pay

I tried using them, then all of a sudden they just start asking for proof that I purchased the product. Which cashback company asks for that? Obviously either a dubious company or they are simply out of cash and making excuses or most probably both. Which ever the case I wouldn't touch them, unless you want to have to prove that the cashback is yours with every purchase, and there will probably come up with some other ridiculous task. That's if they respond, their customer services are absolutely so slow if and when they respond, and hardly know how to respond

July 17, 2020
Unprompted review
ShopBuddies logo

Reply from ShopBuddies

Hi,
Thank you for your review. Can you please contact our customer service? We're happy to help you.

Kind regards,
Team ShopBuddies

Rated 1 out of 5 stars

Dont use this site its a scam

Dont use this site its a scam. Got usual bs saying my cash back had been paid to another site. When i contacted the retailer they said it had not been paid out. This site is a fraud. Avoid!!

In reply to shopbuddies
Thank you for your patience while we awaited response from the advertiser. They have informed us that the transaction was declined because we were "not the last referring marketing source", meaning you have clicked for cashback through another website and have received cashback for your account there, and therefore no commission is issued for ShopBuddies for this purchase.

We hope to have informed you sufficiently.
Kind regards,
Team ShopBuddies

I never got
Paid for this by anykne else especially not shop buddies which seems to have now changed its name to orange buddies. Same scam different name.

July 1, 2020
Unprompted review
ShopBuddies logo

Reply from ShopBuddies

Hello Jez1splude,
We are sorry to hear you are dissatisfied with our services. Can you please reach out to us at customerservice@orangebuddies.com with the details of who you spoke to about your purchase?

Kind regards,
The ShopBuddies Team
---
Hello Jez1splude,
Thank you for that additional information. Can you please reach out to us via the aforementioned email about who you spoke to from the retailer? The response you received from us is the response we received from the partner network about your transaction, and we would like to investigate for you the reason that there is a discrepancy between the response we received and the one you did.

Kind regards,
The ShopBuddies Team

Rated 1 out of 5 stars

Poor

Poor, used them for a Sonos purchase and was then told 'Unfortunately we are not in a partnership with Sonos at this moment and unfortunately this has failed to update on our website. Because we did not receive any commission from your purchase, we are not able to pass it along to you.'

Could of used someone else but now I'm out of pocket. Thanks Shopbuddies, poor experience.

June 15, 2020
Unprompted review
ShopBuddies logo

Reply from ShopBuddies

Hello James,
We are sorry to hear that you had a less than satisfactory experience on our website. Unfortunately, since we have over 35,000 webshops it can sometimes happen that as much as we try to keep all stores updated, there are some that aren't.
Kind regards,
Team ShopBuddies

Rated 1 out of 5 stars

Scam site avoid like Covid 19 I did…

Scam site avoid like Covid 19 I did everything they asked cleared cookies etc and my cashback claim was dismissed so they are clearly pocketing the cashback Will never use again and will close account uk buyers avoid stick to other uk cashback sites reputable ones not these scammers,I went direct through to the website I would love to know which cashback site the money went too it certainly wasn’t the 2 reputable cashback sites I use ie Quidco and TopCashback avoid shopbuddies

June 11, 2020
Unprompted review
ShopBuddies logo

Reply from ShopBuddies

Hello Martyn,
Unfortunately, your order is linked to a transaction that was compensated to a different cashback website, and therefore since we did not receive any commission from it we are unable to pass that along to you.
Please feel free to contact us if you have any further questions.
Kind regards,
The ShopBuddies Team

Rated 5 out of 5 stars

They got lot of shops

They got lot of shops, works good. Would be nice to have a Chrome extension

May 11, 2020
Unprompted review
ShopBuddies logo

Reply from ShopBuddies

Hi,
Thank you for your positive review. Nice to hear that everything is working fine :)

Kind regards,
Team ShopBuddies

Rated 5 out of 5 stars

Amazing!

Amazing cashback service and amazing Support service.
Thanks Shopbuddies.

April 23, 2020
Unprompted review
ShopBuddies logo

Reply from ShopBuddies

Hi John,
Thank you for the compliments :)

Kind regards,
Team ShopBuddies

Rated 5 out of 5 stars

Ottimo cashback

April 22, 2020
ShopBuddies logo

Reply from ShopBuddies

Cara Laura,
La ringraziamo per aver apprezzato il nostro sito. Lavoriamo ogni giorno per migliorare il nostro servizio e garantire il cashback più alto d'Italia!
Un Saluto e buono Shopping dal Team di ShopBuddies!

Rated 5 out of 5 stars

Money back for shopping

Money back for shopping! Works very well, even it takes a bit of time, but these are just saved money.

April 14, 2020
Unprompted review
ShopBuddies logo

Reply from ShopBuddies

Hi Juliana,

Thank you for your review.

Kind regards,
Team ShopBuddies

Rated 1 out of 5 stars

Cashback not received

I bought few items in Snowinn.com going via shopbuddies.es but cashback was not registered. Creating 4 tickets didn't solve the issue. Still the same reply that cashback was not registred on SnowInn website. It is boring. I did everything correctly and your website is showing that I was redirected to snowinn. Who can I contact? Your support is not helpful at all!

December 16, 2019
Unprompted review
ShopBuddies logo

Reply from ShopBuddies

Dear Jaroslaw,

Thank you for your review. Can you please contact the customer service of ShopBuddies.es? They will look into this again and help you further.

Kind regards,
Team ShopBuddies

Rated 1 out of 5 stars

Terrible company

Terrible company, no one to speak to. you raise a ticket then hear nothing back, you send a few more tickets and get nothing back.

Clearly cash only flows 1 way with them, DO NOT USE.

April 2, 2019
Unprompted review
Rated 1 out of 5 stars

IDIOTS!

IDIOTS! Will not reply to any messages

RE: I sent 4 messages. No reply! So dont try and look so innocent. SCAM!

July 12, 2018
Unprompted review
ShopBuddies logo

Reply from ShopBuddies

Dear Juzepe Le,

Thank you for your review. Could you please send our Customer Service a message? We'd like to help you with your problem.

Best regards,
Team ShopBuddies

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