Shopeezee Reviews 

Order placed on Friday - delivered on Monday before 10.30.
Great people to deal with - it's how internet shopping should be !!
Well done and thankyou

what a great company we ordered two skyflite rolling duffles and although they looked ok we did not use them until 4 weeks after delivery. the side zip on one of the bags was faulty. We contacted customer services by e-mail within 30 mins Kevin Naga game back to us.

They were very efficient and swopped the bag straight away no fuss or delay. The new bag came within 2 days. Totally impressed and will definelty order from them again and recommend to all other friends and colleagues.

I had to send 2 cases back, which was not the fault of the company, but I have to say, the treatment I received from the customer service department was second to none. They couldn't do enough for me, they were curtius, very obliging and did everything super quickly and efficiently. I have now purchased two more cases, and expect they will be fine. I have no problem recommending this company, and their highly trained staff.

I Ordered a Fiorelli handbag from Shopeezee on Monday 12th Sept, I rang their customer service and spoke to a gentleman , as it was a birthday gift for Wednesday, he agreed to send it Monday itself so that I get it on Tuesday. However Tuesday afternoon came and still no delivery, I rang again and spoke to a lady who checked with the courier who confirmed that it has been delivered to neighbour as I was out. I did receive the bag in the end. It seems it was the couriers faults as they did not leave a calling card to say they left it with a neighbour.

I placed an order on Monday for a vigano ladies briefcase, I was phoned on Monday afternoon to inform me my order was on its way.
On Monday evening I received an email to tell me that my order would be delivered on Tuesday, around midday the carrier turned up and delivered.
The item is of a quality that far exceeds the price . To say I am pleased would be an under statement, this is far and away the best service I have ever received from an online order. I have been shopping online for about 10 years or so ago, and you have basically set a new standard for me, absolutely outstanding service and quality product. I will most certainly be buying from SHOPEEZEE again, and will be recommending to all my friends and family.

I placed an order for a Caribee Fast Track 75 Backpack - the site clearly said 'IN STOCK' I paid & was looking forward to getting it delivered in a few days.
Just received an email saying it's actually out of stock - would I like the larger one?
NO - if I did, I'd have ordered it.

I REALLY DISLIKE SHARP PRACTICE & DON'T MIND SPENDING A FEW MINUTES TELLING PEOPLE ABOUT IT!

Not terribly impressed so far. I placed an order on the 3rd Sept. They've taken my money but so far no bag. I emailed them twice but eventually had to phone because they had given me absolutely no information on the progress of my order.

The customer services person was helpful enough. Apparently, I'm going to get my bag early next week. But they should be informing me, not me having to chase them.

12/09/11 My bag finally arrived (complete with a couple of freebies) and it's great; ideal for what I want. Because I'd been kept waiting Jason arranged a £5 discount on the order, so I'm much happier now.

I'd use them again because their range is great and they offer free delivery, but not if it's urgent!

I just wanted to tell you how delighted I am with your service and the quality of the suitcases we bought. I was phoned yesterday to advise me that it would be delivered even after 6pm due to the bank holiday back log and the girl could not have been more helpful. Thank you very much. Will definitely be back.

We ordered an antler doulite on Weds 24th Aug at 4.49 pm and received the delivery on the 25th at 8.02 am , can’t believe it was delivered in less than 24 hours. Delighted with great value and excellent quality item plus very pleasant communications with this reliable company.

I ordred an in stock item with "next day delivery" for which I paid extra, on the evening of the 9th (tuesday) & choosing the delivery date as the 12th (friday).
On the 11th I was told that the item was sold out & they had tried to call me, I guess they must have misdialled as I checked my contact details in the confirmation mail & they were correct.
After a back & forth I was told at the latest I would have the bag by the 16th (tuesday) which is great as I was heading out on the 17th & needed to pack on the evening of the 16th at the latest.
After not receiving anything on monday I called to double check the status today (tuesday) only to be told I would be called back after it could be checked out.
After a couple of hours passed I called again, only to be told that the item had not been dispatched but that would be with me the next day which was pretty pointless as I would be away.
As it seemed, the order was forgotten about, with delivery only being prompted by my phone calls.
The person on the phone was very helpful & did say he sent a mail after the 1st call, but I can't seem to see it anywhere.
I would recommend avoiding using this company if you are looking to travel within a week or 2 of ordering, even having given them the extra time to process the order everything has been delayed on their end & to sell me a product they didn't have but advertised as in stock is very poor practice.

Excellent and speedy communication. Goods despatched very quickly and good all-round quality of service.
Highly recommended.

Had trouble with my delivery but once Jason became involved all problems were resolved! will use Shopeezee again!!

Fantastic communication from the Company of the state of play on the order, even when there were problems their end and things were not working out - a successful result overall but always involving the customer to the full.
Would have been 5 stars (even with delivery some 2 weeks later than planned) if they had updated their stock position late on a Friday, to avoid disappointment on available colours on an order placed on a Saturday.

I was looking at purchasing 4 lightweight cases and came across the Shopeezee website. They have a special deal at the moment for 4 Skyflite Satellite roller bags. The price is excellent.

I had a couple of questions about the product and these were answered very accurately.

I ordered the bags late on Wednesday evening and they were here on Friday morning.

An altogether excellent online shopping experience.

I would happily buy additional luggage from Shopeezee and would have no hesitation in recommending them to family and friends.

Thank you Shopeezee

I have bought 2 seperate leather bags from shopeezee and am very happy with both. Had minor delivery issues, easily and quickly resolved. First bag had damage which was the manufacturers problem, and speedily sorted out by them. Overall well happy and
personally found the staff extremely helpful and responsive.

We needed two cases quickly but they were not in stock within the UK. Shopeezee had them shipped from their manufacturer in Europe and delivered within 48 hours. Their communication and customer service was simply superb!

Just wanted to write to thank Shopeezee for the excellent customer service. My Antler suitcase was not delivered in the expected time so I phoned. I was told that someone would call back - they did within 20 minutes. The person who called, Jason, promised the case would arrive the next day and it did. Today the postman delivered the free gifts that I had pretty much given up on. Well done and thankyou.

I ordered an Antler Novant 3-piece set of luggage on 06.05.11. On 11.05.11, I 'phoned Shopeezee to enquire as to when I might expect delivery; the courteous gentleman to whom I spoke told me to expect it by close of play on 12.05.11. That date came and went with no delivery, so at about 12:00 on 13.05.11, I 'phoned Shopeezee to make further enquiries. The same courtesous gentleman as before and his brother explained, with profuse apologies, that a lack of items had prevented my shipment from going out as planned. However, they did have the goods as required, and in order to compensate me for the late arrival of goods, I was offered a ten-pound refund (a discount of about five percent, which was processed within the hour) and overnight delivery of the goods (which arrived at about 08:45 on 14.05.11. At least one British firm still knows the value of courtesy, and the true meaning of "service".

At approximately 3:15pm on Weds 20th Apl I was ordering a piece of Antler luggage from them over the Internet and had a query. I then phoned and spoke to an extremely pleasant and helpful young lady who immediately resolved my query and then proceeded to take my order. To our absolute delight this arrived at an unbelievable 08:15 the following Thursday morning, completely undamaged and exactly what we ordered.

Service and speed like this are almost unkown and I cannot praise the service nor indeed the pricing, highly enough

I ordered a bag and got it the next working day, then realised I had ordered the wrong one. Shopeezee were very helpful. They exchanged the bag without question and gave me a refund of the difference.