Was sent wrong code and thay wouldn't replace it even though code hasn't been used
Reply from ShopTo
Hello
We do not send "wrong codes" as this is not possible
All codes are provided, via automated external servers (we do not hold/store codes locally) so it is not possible for you to be provided a "wrong code"
What you mean is, you ordered an item, thinking it was for a different format than the one that it was denoted/advertised as being for redeem to (as per our product page information)
If you have requested and seen the code, any digital item, once it has been provided to a customers account, is not able to be returned/exchanged/cancelled/refunded as a digital item/code can be noted down and entered/redeemed at any time in the future, hence why we are not able to offer return/refund for any digital item/code that shows as Seen status within your Shopto account
Please always refer to the product page information, such as tht item title, any on site images and also the additional information provided on the product page as this will specify which format/console etc that the code is for and whether it redeems via such platforms as STEAM ie if it is a PC redeemable product
Merry Christmas