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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are well-made, flattering, and true to size. Many appreciate the diverse range of clothing and accessories, along with the efficient turnaround times from purchase to shipping. People frequently mention the ease of finding perfect outfits and the overall positive experience with the products. However, some customers experienced issues with customer service, citing slow responses to emails, difficulties obtaining return labels, and unhelpful interactions regarding refunds versus store credit. There were also occasional complaints about items not matching online descriptions, such as dresses lacking advertised pockets or being made of thin, see-through material. A few people also noted problems with order fulfillment, including receiving incorrect items or delayed expedited shipping.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praise the high quality of... See more

Quality

Reviewers mention positive feedback about quality. Many customers consistently praise the high quality of the... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the quick responses,... See more

Return policy

Users describe ambiguous interactions with the return policy. While some customers found the return process... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers praise the quick processing and delivery of... See more

Based on these reviews

Rated 4 out of 5 stars

Really good product options. Great experience in returning items. Only downside would be that return shipping is costly and with sizing being hit and miss I often have to return items which detracts m... See more

Company replied

Rated 4 out of 5 stars

The dress is amazing. Fits well and high quality. Shipping though is a little bit slow and not free under 100, I receive things from Temu's local warehouse faster with free delivery. That's the only r... See more

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Rated 4 out of 5 stars

I love the styles and shipping is pretty quick. However, I think an exchange process should be implemented for when sizing is off. It's incredibly annoying to have to pay for a shipping label then hav... See more

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Rated 5 out of 5 stars

Showpo is my go-to online shop for clothes. Everything I have purchased is always high quality, form-flattering and lovely. I've followed Showpo and been a customer from their early days when they jus... See more

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Rated 5 out of 5 stars

I absolutely LOVE Showpo. Anytime I need an outfit, they always have something perfect for me. The sizing is spot on - I’ve never had to get anything altered, which is so rare for me since I’m qui... See more

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Rated 5 out of 5 stars

I've been looking for a bridesmaid dress for a wedding in the UK in July and showpo made it so easy to buy and return dresses to fit the perfect fit! The store credit was so useful as it let... See more

Company replied

Rated 5 out of 5 stars

Love shopping here, whether it’s for basics or more formal clothing. Great range of clothing, accessories and sizing and great turnaround times from purchase to shipping. Which is particularly importa... See more

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Rated 5 out of 5 stars

Showpo was one of many businesses I had purchased from during the Black Friday Sale - 10 items to be exact! It can be quite difficult in purchasing the correct size online so I had to return a few pie... See more

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Rated 5 out of 5 stars

Fast shipping for an express shipping!!! ordered it at 3pm and it came the next morning. The dress was perfect too, material didn’t feel cheap, it was a nice thick stretch material. I am 5’4 so I did... See more

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Rated 5 out of 5 stars

Beautiful dress. The dress is just as pretty as it is online. It's very flattering for most body types. It is well made and the material is quality. This dress is perfect for a special event such... See more

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Rated 5 out of 5 stars

Bought 5 items of clothing and accessories from Showpo. Truly obsessed with their style and quality. Unfortunately, one of the dresses I had purchased was too small for my bust and when I tried to exc... See more

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Rated 1 out of 5 stars

Absolutely terrible customer service. First of the item took 15 days to come so I needed to return as the day I wanted it for had been and gone. Even though the dress came late never got refunded for... See more

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Rated 5 out of 5 stars

Showpo has been great to work with! Even though our items didn’t work out they made the return process super smooth and were always available to answer any questions we had. We will definitely be buyi... See more

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Rated 5 out of 5 stars

There had been an error with my purchase being dispatched, but the team were amazing! They responded very promptly and escalated quickly. All members who contacted me were so helpful. 10/10 customer s... See more

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Rated 5 out of 5 stars

These pants are honestly such a vibe, I’m a short gal so they nearly fit me full length which I love, paired with some heels they look absolutely stunning!

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Rated 5 out of 5 stars

I recently ordered a dress from this company and although it didn’t end up working out for me, the experience was still great. Their customer service team was incredibly polite, understanding, and qui... See more

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Rated 1 out of 5 stars

Tried to tell me my items were damaged and weren’t eligible for refund after I shipped them back. When I questioned this and wanted to know the exact reasoning and photos of the damage, turns out it w... See more

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Rated 1 out of 5 stars

Order dress. It arrived. Material completely see-through. Tried to return it within 21 days but after seven and they absolutely refused to refund only wanted to issue store credit and I wasn’t interes... See more

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Rated 1 out of 5 stars

Ordered a dress which listing says has pockets but actually didn't. Booked a return and the auto email came with no return postage label although it says it's attached. No idea how get this resolved... See more

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Rated 5 out of 5 stars

I've been buying dresses from Showpo since 2017 when I lived in Australia and a friend told me about them. Now that I live back in the US I still order from them for my special events and it's always... See more

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Rated 5 out of 5 stars

I’m so impressed by the short delivery time! I ordered a month in advance for a wedding and got my dress within 5 days of ordering! The dress is amazing and I will be ordering again! The quality and f... See more

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Rated 5 out of 5 stars

Unfortunately the items i ordered from showpo weren’t quite what I thought but in saying that the process for me to return these items were made super easy. Communication was great and everything was... See more

Company replied

Rated 5 out of 5 stars

Honestly, Showpo is my go-to brand for getting new staple pieces every season. Their quality is consistent and prices are reasonable

Company replied

Rated 5 out of 5 stars

Mark from customer service was extremely helpful when my return wasn’t processed correctly. If it wasn’t for me checking and submitting a claim, I wouldn’t have gotten my money back but luckily Mark r... See more

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Rated 5 out of 5 stars

I had ordered a dress and was planning on returning it so I paid the shipping label but I ended up giving the dress away to a friend. I contacted customer service to too if it was even a possibility t... See more

Company replied

Rated 5 out of 5 stars

Thankyou Showpo for next level customer service! I emailed Showpo just after Boxing Day and after receiving an AI assistant reply immediately received a human reply who attended to my email with next... See more

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Rated 5 out of 5 stars

Ordered several dresses for daughter. One dress had yo be return for refund. Dress had not been worn, tags intact, in original packaging etc but originally denied refund. I wasn’t happy with the deni... See more

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Rated 5 out of 5 stars

The super fast response time in every email and in resolving the issue. Will definitely be keeping this customer loyal. Thankyou so very much. 😊

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Rated 5 out of 5 stars

The dress fit perfectly based on my measurements, received SO many compliments! Arrived in timely manner as well!

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Rated 5 out of 5 stars

Showpo has the best customer service I have ever experienced! So grateful for all the help they have given me and the dress I brought is absolutely stunning! Would definitely recommend!

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Rated 5 out of 5 stars

I have been shopping with Showpo for several years and I’ve never really had to speak to customer service as their returns and policies are so easy and flexible for customers. I lodged a... See more

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Rated 5 out of 5 stars

The dresses fit amazingly and I loved how thick and soft the material was for both the dress and the set. Felt so beautiful in both outfits, thank you Showpo

Company replied

Rated 5 out of 5 stars

Showpo Customer service has been amazing! I was bumped with few issues and they responded really quickly and had it resolved asap.

Company replied

Rated 4 out of 5 stars

I love this dress - the wine colour is so pretty! The make, quality, design is stunning! only problem is, i followed other people's feedback to size down and it was way too small so stick to your usua... See more

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Rated 5 out of 5 stars

The Customer Happiness Team went above and beyond with an issue I had involving my package being stolen after delivery (absolutely no fault of theirs). Very grateful with their solution and response t... See more

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Rated 4 out of 5 stars

Good thick material which provides structure and snatches the waist. Unfortunately had to return as it was too small and not much stretch.

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Rated 5 out of 5 stars

Excellent customer service, I forgot about a store credit I had that expired and Showpo very kindly agreed to reissue the store credit. Also very prompt to action my request.

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Rated 5 out of 5 stars

Loved my latest purchase, such good quality and price! Also love how quick delivery was - I didn’t have to pay for express shipping and got it the very next day.

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Rated 1 out of 5 stars

This has probably been the most frustrating return experience I’ve ever had. I initially emailed to ask if the return shipping fee could be removed since I already had a prepaid satchel, but I nev... See more

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Rated 5 out of 5 stars

I love the quality of the clothing one of the main reasons I keep coming back! I can count on my outfit being original as well.

Company replied

Rated 5 out of 5 stars

Very understanding staff! I ordered the wrong sized item and they were quick to help resolve the issue even though I missed the returns window by a day. Great customer service from Christine!

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Rated 1 out of 5 stars

I ordered a dress from Showpo and had to return it. The item was sent back within two weeks, which is a normal return window for most international brands. Unfortunately, Showpo only gives U.S. cust... See more

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Rated 5 out of 5 stars

This is my first order from Showpo. I had been eyeing this outfit for a while and finally pulled the trigger. Extremely impressed with the quality. Can’t wait to order more!

Company replied

Rated 1 out of 5 stars

FALSE ADVERTISING | DO NOT ORDER EXPEDITED SHIPPING I like the clothes but this website has false advertising. I paid for “same day dispatch” on FEBRUARY 10th and it was not dispatched for 2 FULL DA... See more

Company replied

Rated 2 out of 5 stars

I was sent the wrong item. Was given the option of store credit or refund. Needed to re-order the correct item asap for an event so chose the quickest option of store credit. Had to show the tracki... See more

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Rated 2 out of 5 stars

It took quite a while to resolve my issue for a refund, particularly as everything is automated and no humans to speak to. So if your problem or postage error doesn't fit into a particular FAQ or cate... See more

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Rated 1 out of 5 stars

Sizing are too small. Super bad customer service considering it's an Australian company? over priced items but poor quality. Total waste of money. Avoid at all costs!

Company replied

Rated 5 out of 5 stars

Pat, rhena, and Liz from customer service were so helpful! I couldn’t have asked for a better customer experience! Great employees!

Company replied


Company details

  1. Shopping & Fashion

Written by the company

Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality and shipping time

This dress was perfect for Valentine's Day ♥️ I also loved how vibrant the red color was and the material was so comfortable and didn't feel cheap. I got a lot of compliments on it 🥰

March 5, 2026
Unprompted review
Showpo logo

Reply from Showpo

Hi Katherine,

Thank you for your lovely review!

We're so happy to hear that your new Showpo dress was perfect for Valentine’s Day and that you loved the colour and material.

We really appreciate you taking the time to share your experience.

Kindest,

Showpo.

Rated 5 out of 5 stars

Hello… Perfection!

The most incredible pants I’ve ever owned! I’m 5ft9 and the fact I have to take an inch or more off the length is unbelievable! That’s never happened to me before!
The pants are super comfortable and form fitting with smooth, stretchy material. I got my regular size 10 and I could have even got a size 12 just for that little extra thigh room however the 10 still fits perfectly.
I’m going to buy another two pairs in the brown and black because I’m absolutely obsessed!
The best pants ever invented and I hope they never run out of stock.

March 12, 2026
Unprompted review
Showpo logo

Reply from Showpo

Hi Nicole,

Thank you so much for your amazing feedback!

We're thrilled to hear how much you love your Showpo pants and that the fit, comfort and length worked so well for you.

We truly appreciate you taking the time to share your experience and hope you continue to enjoy them for a long time to come.

Kindest,

Showpo.

Rated 5 out of 5 stars

Great quality

Came quick, good sizing, material and length. Overall really good fit and great quality

March 16, 2026
Unprompted review
Showpo logo

Reply from Showpo

Hi Bri,

Thank you for your great feedback!

We're so glad to hear your order arrived quickly and that you were happy with the sizing, material, and length of your Showpo items. It’s wonderful to know the fit and quality met your expectations.

We really appreciate you taking the time to share your experience!

Kindest,

Showpo.

Rated 5 out of 5 stars

fast delivery

ordered my dress, came in the next day was very happy

March 10, 2026
Unprompted review
Showpo logo

Reply from Showpo

Hi Jacinta,

Thank you for your feedback!

We're so glad to hear your dress arrived quickly and that you were happy with your order.

We really appreciate you taking the time to share your experience and hope you love wearing your new Showpo dress!

Kindest,

Showpo.

Rated 5 out of 5 stars

Loved my latest purchase

Loved my latest purchase, such good quality and price! Also love how quick delivery was - I didn’t have to pay for express shipping and got it the very next day.

March 16, 2026
Unprompted review
Showpo logo

Reply from Showpo

Hi Michelle,

Thank you for your lovely feedback!

We're so glad to hear you loved your latest Showpo purchase and that you were happy with the quality, price, and quick delivery. It's great to know your order arrived so quickly, even without express shipping.

We really appreciate you taking the time to share your experience!

Kindest,

Showpo.

Rated 2 out of 5 stars

Inconsistent Sizing could be improved

The sizing across the site is inconsistent. I'd love the site to be true to size AUS sizing.

March 12, 2026
Unprompted review
Showpo logo

Reply from Showpo

Hi Alexandra,

Thank you for your feedback.

We're sorry to hear that you found the sizing to be inconsistent across the site. We understand how important accurate sizing is when shopping online and truly appreciate you sharing your experience.

Your feedback is valuable and will be shared with our team as we continue working to improve our sizing guidance and overall shopping experience.

Kindest,

Showpo.

Rated 5 out of 5 stars

Amazing

So good everything fit great and came so quick

March 15, 2026
Unprompted review
Showpo logo

Reply from Showpo

Hi Megan,

Thank you for your great feedback!

We're so happy to hear that everything fit perfectly and that your order arrived quickly.

We really appreciate you taking the time to share your experience and hope you enjoy your new pieces!

Kindest,

Showpo.

Rated 5 out of 5 stars

Fast shipping and beauiful dress

March 11, 2026
Unprompted review
Showpo logo

Reply from Showpo

Hi Tenise,

Thank you for your lovely feedback!

We're so glad to hear your dress arrived quickly and that you love it. We really appreciate you taking the time to share your experience and hope you enjoy wearing it!

Kindest,

Showpo.

Rated 5 out of 5 stars

Great

Great. Fast delivery and I love my dress

March 16, 2026
Unprompted review
Showpo logo

Reply from Showpo

Hi Laurie,

Thank you for your feedback!

We're so glad to hear you love your Showpo dress and that it arrived quickly. We really appreciate you taking the time to share your experience!

Kindest,

Showpo.

Rated 5 out of 5 stars

Love everything!

Love everything!

March 15, 2026
Unprompted review
Showpo logo

Reply from Showpo

Hi Shannon,

Thank you so much for your feedback! We're thrilled to hear that you love Showpo.

We truly appreciate your support and hope you continue enjoying your Showpo finds!

Kindest,

Showpo.

Rated 4 out of 5 stars

Easy site to work!

March 15, 2026
Unprompted review
Showpo logo

Reply from Showpo

Hi Abby,

Thank you for your feedback! We're glad to hear you found our site easy to use.

We appreciate you taking the time to share your experience and hope you enjoy shopping with us!

Kindest,

Showpo.

Rated 5 out of 5 stars

Beautiful

Great product.

March 12, 2026
Unprompted review
Showpo logo

Reply from Showpo

Hi Teresa,

Thank you for your feedback! We're glad to hear that you’re happy with the product.

We really appreciate you taking the time to share your experience and hope you enjoy your Showpo pieces!

Kindest,

Showpo.

Rated 5 out of 5 stars

I've been looking for a bridesmaid dress

I've been looking for a bridesmaid dress for a wedding in the UK in July and showpo made it so easy to buy and return dresses to fit the perfect fit!

The store credit was so useful as it let me return dresses and buy the replacement options within 24hrs of each other.

Had to do a few different options as the bride is UK based and needed her feedback on each dress.

Almost gave up hope (was after a specific shade of pink) then last week showpo alerted me of new in dresses and through my ourchasing history showed me this pink gown on the email! And safe to say I was sold!

Ordered and received within 48hrs and it fits perfectly and I'm 5'3, and it's light weight so I can easy take it to the wedding without compromising the euro summer outfits!

March 12, 2026
Unprompted review
Showpo logo

Reply from Showpo

Hi Amelia,

Thank you for taking the time to share your experience!

We’re so happy to hear that we could help you find the perfect bridesmaid dresses and make the returns and ordering process easy and stress-free with our store credit option.

It’s wonderful to know your dress fits perfectly and is just what you were looking for.

We truly appreciate you sharing your feedback!

Kindest,

Showpo.

Rated 5 out of 5 stars

Shipping was so fast and quality of…

Shipping was so fast and quality of dress was amazing!

March 11, 2026
Unprompted review
Showpo logo

Reply from Showpo

Hi Brooklyn,

Thank you for your wonderful feedback!

We're thrilled to hear that your dress arrived quickly and that you’re impressed with the quality.

We truly appreciate you taking the time to share your experience and hope you enjoy wearing your new piece!

Kindest,

Showpo.

Rated 4 out of 5 stars

I initially got the wrong size

I initially got the wrong size because I didn’t see the “runs small” info….it would be good if that was in bold or a pop up message after choosing your size. I then returned it and got a bigger size. So it ended up costing me an extra $20 for express post & return of the other item. Love the dress though.

March 7, 2026
Unprompted review
Showpo logo

Reply from Showpo

Hi Jessica,

Thank you for sharing your experience and feedback.

We're so glad to hear that you love your Showpo dress. We also appreciate your suggestion about highlighting sizing information more clearly to improve the shopping experience for everyone.

We understand that returns can sometimes be inconvenient, and we appreciate your patience throughout the process. Your feedback helps us continue to make improvements, and we hope your new dress is perfect!

Kindest,

Showpo.

Rated 5 out of 5 stars

Favorite Shop for Quality Dresses

Easy to shop. Fast shipping. Great quality!

March 13, 2026
Unprompted review
Showpo logo

Reply from Showpo

Hi there,

Thank you for your feedback!

We're so pleased to hear that you found the shopping experience easy and enjoyed our fast shipping and great quality.

We really appreciate you taking the time to share your experience and hope to see you shopping with us again soon.

Kindest,

Showpo.

Rated 5 out of 5 stars

When I got the notification to say my…

When I got the notification to say my dress had arrived I could not wait to get home to try it on. I certainly was not disappointed, the quality, fit and how it feels on was amazing. Would highly recommend ❤️

March 13, 2026
Unprompted review
Showpo logo

Reply from Showpo

Hi Janine,

Thank you for such a wonderful review!

We're so glad to hear that your Showpo dress lived up to your expectations. It's great to know you loved the quality, fit, and feel of it.

We truly appreciate your recommendation and your support.

Kindest,

Showpo.

Rated 5 out of 5 stars

Showpo is always a pleasure dealing…

Showpo is always a pleasure dealing with, very quick delivery every time and sizing very accurate with other customers help.

March 4, 2026
Unprompted review
Showpo logo

Reply from Showpo

Hi Elle,

Thank you for your lovely feedback!

We're so glad to hear that your experiences with Showpo have consistently been positive.

It’s great to know that our delivery, sizing accuracy, and customer reviews have helped make your shopping experience even better.

We truly appreciate your support and look forward to assisting you again soon.

Kindest,

Showpo.

Rated 5 out of 5 stars

Flattering and unique

The dress was delivered very quickly. I purchased it for my daughter who is quite tall and it is perhaps a little too long, however it fits beautifully and looks fantastic. I'd definitely recommend it for a formal occasion, but you'll need high heels to keep it off the ground.

March 10, 2026
Unprompted review
Showpo logo

Reply from Showpo

Hi Jodie,

Thank you for taking the time to share your feedback.

We're so glad to hear that your order arrived quickly and that it fits beautifully.

We also appreciate you sharing your thoughts on the length, as feedback like this is really helpful for other customers when choosing their perfect fit.

Thank you again for your support!

Kindest,

Showpo.

Rated 5 out of 5 stars

Excellent dress

Excellent dress, easy to order and received in a couple weeks.

February 26, 2026
Unprompted review
Showpo logo

Reply from Showpo

Hi Marian,

Thank you for your feedback!

We're so glad to hear you love your Showpo dress and that you found the ordering process easy. It's great to know your order arrived smoothly as well.

We really appreciate you taking the time to share your experience and hope you enjoy wearing your new piece.

Kindest,

Showpo.

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