Orders 3 number elastics, only received two, emailed to chase the third with no acknowledgment but did answer other question. Haven’t bothered chasing as felt they were not great quality so have purch... See more
Company replied
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See what reviewers are saying
Cannot fault this company. Everything is to a extremely high standard with a show stopping ' wow ' look.
John & Amanda were so helpful, from booking appointment to go visit the shop, to pre-selecting items to suit and supporting final decision on items that will create the perfect showing look. Would hig... See more
Company replied
Honestly the best customer service you will get! Massive life savers at the London international this year when my older horse decided he was young again and we needed a last minute calmer! Also am... See more
Company replied
4.3
Excellent
441 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
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Fantastic service as always
Fantastic service as always, always arrives when it should great value for money.
June 17, 2022
Reply from Showponyprep
Thank you so much for your wonderful review - it's truly appreciated xx
The products are ok and reasonably…
The products are ok and reasonably priced. Slight delay in posting the products out, when compared to other companies that I use, so took a while to arrive.
June 13, 2022
Reply from Showponyprep
Thank you for your review, In relation to the delay you mention though I’ve just taken a look at the dates - you purchased on the 2nd (first day of the jubilee bank holiday) and the item was dispatched on the 6th which was the next working day (after the bank holiday) so we can’t really improve on that as we were closed for the bank hol. Hope you like your pins though x
I bought two false plaits which are…
I bought two false plaits which are beautiful. A lovely product. However, I feel that the postage is expensive for such a small item.
June 8, 2022
Reply from Showponyprep
Hi Kate, thank you for your feedback, our plait postage should be £3.20 which is the cost of a small parcel. Sometimes we can get the plaits in as a large letter (which works out cheaper) but sometimes they don’t fit through so we have to do as a parcel. Hope you can understand xxx
The false plaits arrived promptly
The false plaits arrived promptly, were easy to use after I watched your video - and saved my life turning out my part bred coloured pony !
An essential in any plaited’s grooming kit
Thank you !!
June 8, 2022
Reply from Showponyprep
So glad they were a super product for you! They really do transform your turnout xx
I thought the brush set was a great…
I thought the brush set was a great deal. You got a lot for your money. I was slightly disappointed that they arrived in a plastic envelope which had ripped and a brush was half sticking out. Also, it would have been great to get a print out of what the brushes were and what order to use them in.
June 8, 2022
Reply from Showponyprep
Thank you for your review Tamsin, I’m with you on this, the postal service has defo let us down and we are already looking at ways to improve the way in which we package our brushes so thank you so much for the feedback xx
Excellent service nothing was to much…
Excellent service nothing was to much trouble would and definitely use again.
Products are stunning cannot wait to use it this week end at our first show with him.
Also would recommend this company 😊
June 6, 2022
Reply from Showponyprep
Thank you so much kay for your lovely review xx
Thank you sooo so much I ordered bows…
Thank you sooo so much I ordered bows 48 hrs before a show and they were sent straight away as always beautiful quality
June 4, 2022
Reply from Showponyprep
So glad you love the bows - can’t wait to see your pictures, be sure to tag us in xx
Fantastic service and good quality goods
June 3, 2022
Reply from Showponyprep
Thank you so much for your lovely review x
Great products fast delivery
June 2, 2022
Reply from Showponyprep
Thank you so I much for taking the time to review our business we really appreciate it xx
Amazing product
Was really impressed, the quality of the plait was amazing and was exactly the size I expected. Super fast delivery too
Will definately be using again .. thanks so much
May 17, 2022
Reply from Showponyprep
Thank you so much Sharon, so glad you love our false plaits xx
Super quick service and quality product…
Super quick service and quality product arrived just in time for show season
May 15, 2022
Reply from Showponyprep
Thank you Sharon for your lovely review xx
Mane knots & sheepskin mitt
We bought mane knots for our pony with a ribbed mane. I ordered the best colour match or so I thought! When they arrived it was clear they were too dark. I popped a message to ask for an exchange and this was granted no problem. But with confidence.
Sheepskin mitt also works lovely.
May 11, 2022
Hair fit for a Queen !
Brilliant quality, colour match and super fast delivery. I actually used the forelock extensions to create braids so I could pad a crown/ tiara out and it worked brilliantly. Thank you 😁
May 7, 2022
very comfy shoes
May 6, 2022
I absolutely love showpony prep
I absolutely love showpony prep, They cater for all my showing needs, everything I need for the ring, they always have it and are so helpful. I have bought online several times but always lovely when you get to meet them and their gorgeous family at shows xx
May 4, 2022
Reply from Showponyprep
Thank you so much Chloe for your wonderful review, we loved seeing you and your lovely daughter at weekend and also loved seeing your amazing photos in the ring wearing our products! thank you for sharing your showing journey with us and letting us help you stand out in the ring :-) xxx
Reply from Showponyprep
Thank you Julia for your lovely review, we really appreciate the support you give to our family business!
We are currently feeling the pinch with show season upon us and what feels like not enough hours in the day... but its always awesome when we get reviews like yours as it makes us realise its all worthwhile and we are making a difference to the showing community.
Karlie xx
Great shoes
Great shoes. Fantastic price. Very quickly sent. Great company and people to deal with. They make you feel like a person and not an order number.
Would highly recommend both. Excellent.
April 17, 2022
Reply from Showponyprep
Thank you so so much for your review - it means the world to us!
Karlie x
Lovely products great price
Lovely products of a really good quality at a great price. Delivered really quickly
April 16, 2022
Reply from Showponyprep
Hi Ruth
Thank you so much for your lovely review, we are so glad you love your products ordered.
Hope to see you again soon,
Karlie x
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