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Shred-it Reviews 

2,017
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 290 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff who provide prompt support and guide them smoothly through the entire document collection process. People note that company representatives are extremely polite, efficient, and always ready to quickly resolve scheduling queries with total ease. Some reviewers were not happy with the communication regarding collection dates and experienced frustrating delays when trying to arrange services. A few customers mentioned having to chase the support team multiple times or faced difficulties when trying to get timely status updates. Others felt that management lacked flexibility when handling specific account issues.

What people talk about most

Service

People report positive experiences with service, highlighting efficient collections and helpful staff... See more

Staff

Consumers find staff to be positive, helpful, and professional across various interactions. Reviewers... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting that representatives are... See more

Response time

Reviewers express high satisfaction regarding the prompt response times and efficient handling of their... See more

Customer communications

Reviewers highlight positive aspects of contact, noting that support agents and representatives are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a huge amount of shredding to be done and Adam was very helpful and accomodated our specific requests. We have also booked subsequent collections and will use again They are able to shred docu... See more

Company replied

Rated 5 out of 5 stars

What made by experience excellent was David's response to my request. Having had Shreddit fail miserably to do a scheduled pick up on 26th January between 08.00 and 12.00 noon, it had been reschedule... See more

Company replied

Rated 5 out of 5 stars

Only needing a small one off disposal, I telephoned for a quick chat. The lovely lady I spoke to, talked me through my options after finding out my needs. She then sent me big bags in the post to use... See more

Company replied

Rated 5 out of 5 stars

Rang ahead of a prior collection that was due, regarding the amount of collections bags we had & needing more. Explained the situation to Louise Preston & she was extremely helpful. She checked with... See more

Company replied


Company details

  1. Shredding Service
  2. Business to Business Service

About Shred-it

Written by the company

About Shred-it

Shred-it helps organisations maintain the security and integrity of private and confidential information through document shredding and recycling, hard drive destruction and workplace privacy policies. As one of the largest document destruction providers in the world, Shred-it is working to shape a healthier and safer world for everyone, everywhere, every day through safe, responsible and sustainable services and products.

Why Shred-it

35+ Years of Experience
450K+ Locations Serviced Worldwide
20+ Years i-SIGMA Certified
One-time shredding services Regular shredding services HDD & e-Media destruction Free security survey Sustainable services Contact us

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,017)

283 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Straight forward to arrange

Straight forward to arrange, and everything ran to the correct timings.

December 12, 2025
Unprompted review
Shred-it logo

Reply from Shred-it

Thank you for the positive feedback. Great to hear you had a good experience.
Kind Regards
David

Rated 5 out of 5 stars

A Pleasure to Deal With

Friendly, professional, efficient service from first call to collection and receipt of destruction certificate. A pleasure to deal with.

December 10, 2025
Unprompted review
Shred-it logo

Reply from Shred-it

Thank you for the positive feedback Kim. Great to hear the collection and service has been so efficient for you.
Kind Regards
David

Rated 5 out of 5 stars

Reasonably priced

Reasonably priced, great communication punctual collection

December 11, 2025
Unprompted review
Shred-it logo

Reply from Shred-it

Thank you for the positive feedback Gerald. Great to hear you are pleased with the service.
Kind Regards
David

Rated 5 out of 5 stars

So quick and easy

So quick and easy. I was sent bags to put my documents in, called the company for a collection date, man arrived and and no sitting for hours shedding with a home shredder. Brilliant 😊😊

November 12, 2025
Unprompted review
Shred-it logo

Reply from Shred-it

Thanks you very much for your score and feedback. Great to hear that the service was quick and easy.
Kind Regards
Angela

Rated 5 out of 5 stars

Really easy to use and no issues with…

Really easy to use and no issues with service. Did a grand job!

December 10, 2025
Unprompted review
Shred-it logo

Reply from Shred-it

Thank you very much for your comments Helen. Great to hear you are pleased with the service.
Kind Regards
Angela

Rated 5 out of 5 stars

Professional and Efficient

Professional, polite and helpful throughout the process from booking through to the collection of documents for disposal

December 8, 2025
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon,
Thank you for your review. It is good to see you've had such a positive experience.
Kind Regards
David

Rated 5 out of 5 stars

Could not easier

Could not easier. Filled in form on a Sunday someone called Monday explained how it worked. We booked a date and they came and took it all away in sealed trolley. Invoice followed.. all good. Great service for perfectly reasonable price.

December 5, 2025
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon,
Thank you for your review. It is good to see you've had such a positive experience.
Kind Regards
David

Rated 5 out of 5 stars

After keeping our company records for…

After keeping our company records for the statutory period and also having some family photographs and old photo slides it was time to self digitize the photos for family archive reasons. Shred It was the company I went with, being fairly local. What a very good service I found it to be. They posted out some 8 bags for me to use. I only had to separate the glass from the transparencies. Once done it was simply a phone call fo rthe completed bags to be collected at a date and time that fitted in with my commitments. A great service.

December 18, 2025
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon Kevin,
Thank you for your review.
It's good to hear you had such a good experience with your recent service.
Kind Regards
David

Rated 5 out of 5 stars

From the first enquiry

From the first enquiry, through to my first collection, the Shred-It team have been exemplary and professional. Covering off all of my queries and making sure the service fits my business needs. I have no doubt in them being a long-term partner of my business.

January 23, 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon Ross,
Thank you for your review.
Its great to hear you've had such a positive experience with your collections and the queries you have raised.
Kind Regards
David

Rated 5 out of 5 stars

Domestic one off disposal

Only needing a small one off disposal, I telephoned for a quick chat. The lovely lady I spoke to, talked me through my options after finding out my needs. She then sent me big bags in the post to use to prepare my papers for the collection which, although the weather was awful, still went ahead on the date expected. Excellent service by all the staff I came in contact with.

December 4, 2025
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon,
Thank you for your review.
It is great to hear you had such a positive experience with your recent service.
Kind Regards
David

Rated 5 out of 5 stars

Great customer service

Great customer service, fast response to messages, good value, shredding pick up organised really quickly. Definitely would recommend. Thank you all :)

January 22, 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon,
Thank you for your review.
Good to hear you've had such a positive experience.
Kind Regards
David

Rated 5 out of 5 stars

Very good service

Very good service

January 22, 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon,
Thank you for your review. Good to hear you've had a positive experience.
Kind Regards
David

Rated 5 out of 5 stars

Great service - in person sales and service people

Rapid in person response to my enquiry. Service options clearly explained.
Service carried out on site within days of my enquiry

November 26, 2025
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon,
Thank you for your review. Good to hear you've had such a positive experience.
Kind Regards
David

Rated 5 out of 5 stars

We have used Shred-it for years

We have used Shred-it for years. They are always helpful and willing to accomodate any requests we have.

January 20, 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon Andrew,
Thank you for the review. It is good to hear such positive feedback from a long standing customer.
Kind Regards
David

Rated 5 out of 5 stars

Very efficient service

Very efficient service, excellent helpful staff and ver good value for money

January 8, 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Morning Dirk,
Thank you very much for taking your time to leave this feedback.
Much appreciated and great to hear your happy with the service.
Kind Regards
David

Rated 1 out of 5 stars

Fraudsters

My company was falsely induced into signing a contract an employee not a director signed this contract on the proviso the contract was not contractual turns out it was for 5 years and shred it now are looking to be charge my company for services that shred it are not providing.
The clause if you don’t terminate within 90 days of the end of the agreement it then renews for 5 years is just fraud plus then try to charge for a service that its not providing.
Shred it are looking to soo my company for £16,000 for a service it’s not providing for 2 x wooden boxes and bags !!!! Looking forward to going to court with shred it to expose there fraudulent activities.
BEWARE of this company.

December 1, 2025
Unprompted review
Shred-it logo

Reply from Shred-it

Good Morning,
Thank you for your feedback. Could you please send me your account details so I can look into this further for you.
Many Thanks
David

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with - great service. Will use again

November 5, 2025
Unprompted review
Shred-it logo

Reply from Shred-it

Good Morning Louise,
Thank you very much for taking your time to leave this feedback.
Much appreciated and great to hear your happy with the service.
Kind Regards
David

Rated 5 out of 5 stars

Very good service

November 18, 2025
Unprompted review
Shred-it logo

Reply from Shred-it

Good Morning Andy,
Thank you very much for taking your time to leave this feedback.
Much appreciated and great to hear your happy with the service.
Kind Regards
David

Rated 5 out of 5 stars

Easy to do business with

On time. quick, easy to do business with

December 2, 2025
Unprompted review
Shred-it logo

Reply from Shred-it

Good Morning,
Thank you very much for taking your time to leave this feedback.
Much appreciated and great to hear your happy with the service.
Kind Regards
David

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