Shutters Direct Reviews 

364
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

This company and all of it's associated other companies are rip off merchants. Interior Goods Direct are the parent company so beware they share the same customer service team across t... See more

Rated 5 out of 5 stars

Feel like we are living the New England dream. Bright and airy during the day perfectly dark at night much better than our old black out blinds. Easy to follow on line video for installation. Real... See more

Rated 5 out of 5 stars

Thought we would try self- installing for the first time with our small square-ish en-suite window. Straight forward instructions and delightful result. Will order again in the future for larger windo... See more

Rated 1 out of 5 stars

I ordered 4 shutters in Feb 2020, at time of writing (14th Dec) I am still missing 2 shutters and they've just told me they've re-ordered them with a 10-12 week lead time, so I'm expecting them in Feb... See more

Company replied

Company details

  1. Home & Garden

Information provided by various external sources

Long-lasting and incredibly stylish, our shutters are sturdy solutions to covering your windows. They help to reduce the amount of dust build-up in a home, thanks to them not being made from fabric like curtains or blinds, and guarantee beauty and satisfaction for years to come.


Contact info

3.5

Average

TrustScore 3.5 out of 5

364 reviews

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3.5

All reviews

(364)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

We are absolutely delighted with the

We are absolutely delighted with the shutters. Good quality and easy to fit. We actually used these shutters as cupboard doors in the bedroom and they look brilliant. I am now looking for the next bedroom.

February 5, 2021
Shutters Direct logo

Reply from Shutters Direct

Good Morning,

Thank you so much for leaving us such a positive review – we really appreciate it.

Thanks, Mel

Rated 1 out of 5 stars

Order took 13 weeks to arrive

Order took 13 weeks to arrive, of which didn’t fit to the measurements and so had to reorder blinds again to have to wait another 15-20 weeks!

Not worth the wait nor cost, having to also fit them yourself!!

February 4, 2021
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Reply from Shutters Direct

Good Morning Nick,

Thank you for your recent review. Unfortunately, all new orders are manufactured at the lead time advertised at the time of the order being placed, this is the same as an order being placed under the Surefit protection when there has been a sizing error.

Please accept my apologies in this matter.

Thanks, Mel

Rated 5 out of 5 stars

Great looking shutters

Great looking shutters. Easy to work out the measurements. Arrived as expected and fitted 3 shutters in a bay window in under an hour. Very happy with the finished installation

February 2, 2021
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Reply from Shutters Direct

Good Morning Neil,

Thank you for the kind words. We hope that you think about us again when you’re looking to purchase new blinds.

Thanks, Mel

Rated 5 out of 5 stars

I ordered 6 shutters from these guys on…

I ordered 6 shutters from these guys on the 4th Jan 2021, the quality was absolutely brilliant, delivery was faster than quoted at time of order (arrived on the 26th Jan) i phoned them as i had a couple of questions before i placed my order and they were quick to answer the phone and very helpful.
I would highly recommend Shutters Direct.
Thank you guys.
Mr A Allen
Guernsey CI

February 1, 2021
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Reply from Shutters Direct

Good Afternoon Andrew,

We're glad you found what you were looking for with us! It’s our pleasure to provide you with your blinds, and we hope to provide you with more in the future.

Thanks, Mel

Rated 5 out of 5 stars

An excellent quality product which was…

An excellent quality product which was very easy to install, looks fantastic

January 29, 2021
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Reply from Shutters Direct

Good Afternoon Steve,

Thank you for ordering with us and leaving this review, we're so glad to hear you are happy with your blinds.

Thanks, Mel

Rated 5 out of 5 stars

Quality shutters from a great company

Quality shutters from a great company.

I'd recommend these all day long.

Easy to install and they look amazing.

January 29, 2021
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Reply from Shutters Direct

Good Afternoon Robin,

We look forward to providing you with blinds again in the future - thanks for recommending us!

Thanks, Mel

Rated 5 out of 5 stars

Our shutters are fabulous

Our shutters are fabulous, we waited around 11 weeks over the Christmas period then they came a few days earlier than planned which I was delighted about. My husband had them installed in 30mins, great fit & they look so good!! I'm now ordering for our bedroom & bathroom!!

The only down side was the delivery driver, he wouldn't even slide them in my porch so left them on the front step, as I am pregnant I couldn't lift them so had to get my husband home from work. The driver said it was due to the pandemic but he would not of had to enter our home at all.

January 18, 2021
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Reply from Shutters Direct

Good Afternoon Steph,

Thank you for your lovely 5* review on our page, we really appreciate it. Please accept my apologies for the issues with your delivery. Unfortunately, couriers are only able to deliver contactless at the moment I'm afraid.

Thanks, Mel

Rated 5 out of 5 stars

Fantastic product...kept up to date…

Fantastic product...kept up to date with delivery times and arrived as promised...fitted perfectly and easy to install

January 18, 2021
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Reply from Shutters Direct

Good Afternoon Mark,

Thank you for your kind comments, we're glad you had such a positive experience with us!

Thanks, Mel

Rated 4 out of 5 stars

The Shutters eventually arrived well…

The Shutters eventually arrived well packaged and in good condition. Watch the video on the site in order to understand assembly and with the help of my son in law we managed to install them. They very well made and I would have no hesitation in ordering again. The only downside was the very long period with which we had to wait to receive them. If this could be improved it would be great. However I understand we aren’t living in normal times and I’m sure this may have contributed to the long wait. Other than that great product!! ⭐️

January 18, 2021
Rated 1 out of 5 stars

Not as advertised

The product was not as described. I bought 2 sets of Premier natural oak shutters. The description informs us that the finish is a wood stain. They in fact have what I would describe as a plastic lacquer that makes the product look cheap. Not what I wanted. A case of you get what you pay for?
When the complaint was raised it was not addressed in the hope I would go away.

January 10, 2021
Unprompted review
Shutters Direct logo

Reply from Shutters Direct

Good Afternoon,

Thank you for your recent review and many apologies you are not happy with your purchase. I can confirm you have received real wood and not uPVC.

Please accept my apologies again in this matter.

Thanks, Mel

Rated 3 out of 5 stars

Woodlux Silk White shutters were…

Woodlux Silk White shutters were ordered for 3 separate rooms. 1 of the rooms has fitted perfectly and looks great. The other 2 rooms had poor quality frames and had gaps in the corners once the connectors were attached. When the shutters are open in these rooms they look great, but when closed the right hand shutters sit slightly higher than the left hand side and does not look flush. The actual shutters are of good quality but not impressed with the framework surrounds.
We ordered oak shutters from this site a few years ago for our previous house and had no issues.

January 5, 2021
Rated 5 out of 5 stars

Good quality

Good quality, perfect fit and easy to install using the online video as a guide. Highly recommend.

December 28, 2020
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Reply from Shutters Direct

Good Afternoon Alison,

Thank you for ordering with us and leaving this review, we're so glad to hear you are happy with your blinds.

Thanks, Mel

Rated 5 out of 5 stars

Very smart

The ordering process was easy, the shutters arrived when they were expected, were easy to fit and look very smart. They cut out all the light when in the closed position and provide more privacy than the rattan ones they replaced. We're very pleased with them and would fit them elsewhere, if needed.

December 28, 2020
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Reply from Shutters Direct

Good Afternoon Lorraine,

We're glad you found what you were looking for with us! It’s our pleasure to provide you with your blinds, and we hope to provide you with more in the future.

Thanks, Mel

Rated 5 out of 5 stars

Pleased customer

Very pleased with shutters. Good fit and good quality.

Bearing in mind they were made during Covid, with all challenges that brought, shutters were only couple days late on arriving.

Good communication and updates.

Thank you.

December 21, 2020
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Reply from Shutters Direct

Good Afternoon Diana,

So happy to hear you are happy with your product and our service! Thank you very much for the positive feedback.

Thanks, Mel

Rated 5 out of 5 stars

These shutters look fantastic

These shutters look fantastic. They can block out more sunlight as the sun doesn't shine round the edges of a curtain ( if you want or you can angle the slats to let more light in). They also make the room look slightly bigger and very modern ( in a classic way).

December 14, 2020
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Reply from Shutters Direct

Good Morning,

Thank you, it is always wonderful to hear our customers are so happy with their purchase.

Thanks
Joseph

Rated 5 out of 5 stars

Shutters Direct. Excellent company

Excellent company. Delivered on time. Product high quality, absolutely as ordered. Easy to fit. Cannot fault.

December 14, 2020
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Reply from Shutters Direct

Good Afternoon,

Thanks so much for your positive comments – it really means a lot to the team, here. We hope your new product gives you years of satisfaction.

Thanks
Joseph

Rated 1 out of 5 stars

Buyers Beware

I ordered 4 shutters in Feb 2020, at time of writing (14th Dec) I am still missing 2 shutters and they've just told me they've re-ordered them with a 10-12 week lead time, so I'm expecting them in Feb 2021- 1 year later. They state they're Yorkshire based, but they order their products from abroad and they also state they guarantee excellent levels of customer satisfaction. I've been chasing this order for the last 6 months!!! The only reason I've given them 1 star is because you can't give them none.

December 14, 2020
Unprompted review
Shutters Direct logo

Reply from Shutters Direct

Good Morning,

Thanks for the review, I am really sorry to hear this.

I can see you have been in discussion with our customer service team regarding the matter and the issue raised has now been concluded.

If you wish to discuss this further with us, please feel free to do so.

Thanks
Joseph,

Rated 4 out of 5 stars

First time shutters, very pleased

Really pleased with our shutters! If you’ve measured properly they’re a great fit. Really pleased with the quality and finish and it really makes a difference in the way the window looks. Plus we can have the window open without our cat escaping now. Delivery was the only disappointment. Arrived just after the final week given in the timeframe. If had been delivered a bit earlier would have been five stars!

December 14, 2020
Rated 1 out of 5 stars

Shutters arrived damaged and now…

Shutters arrived damaged and now another 12 week wait. It’s also taken over a week to sort out ordering the replacement.

December 7, 2020
Shutters Direct logo

Reply from Shutters Direct

Good Morning,

Thanks for the review, I am really sorry to hear this.

I can see you have been in discussion with our customer service team regarding the matter and the issue raised has now been concluded.

If you wish to discuss this further with us, please feel free to do so.

Thanks
Joseph,

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