the support leading up to choosing which qoute. The wait was a long time because coming from china. But well worth it the fitter did a great job and explained after care etc spare slats etc. They look... See more
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Review summary
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Reviews shaping this summary
Shutters up were brilliant from day 1 . Turned up on time , explained the full process and were able to give me an instant quote . We took the interest free option which was quick and easy . Communica... See more
Company replied
Fantastic company with a great ethos. Excellent advice on Shutter types and lovely people. Lots of communication from day one and perfect time keeping. Final fitting was timely and with a lovely you... See more
Company replied
From start to finish the whole operation was carried out withno fuss and was very professional. Tom the installer was excellent he did a first class job as can be seen by the 1st class installation.... See more
Company replied
Company details
Written by the company
ShuttersUp is a leading UK specialist in premium window shutters, built on 20 years of experience delivering exceptional craftsmanship and service. Founded by Ross and Ashley, the business was created with a clear vision: to become the UK's most loved service. Providing exceptional products and service that surprise and delight our customers. Our industry-leading 15-year warranty, offers long-term peace of mind and confidence in the quality of our shutters and workmanship. Every product we supply is made from premium materials and precisely fitted to enhance both the style and functionality of each home. The ShuttersUp team are highly trained and share the strong service ethic and commitment to going above and beyond for customers. From initial consultation through to installation and aftercare, every detail is handled with care and professionalism. Our dedication to excellence is consistently recognised through outstanding customer reviews, highlighting our reliability, attention to detail, and friendly approach. At ShuttersUp, quality, integrity, and customer satisfaction are at the heart of everything we do — making us the trusted choice for homeowners who want premium shutters installed by experts who truly care.
Contact info
12 Red Lodge Road, BR4 0EL, West Wickham, United Kingdom
- 020 8776 1484
- customerservices@shuttersup.co.uk
- www.shuttersup.co.uk
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Just amazing service with lots of…
Just amazing service with lots of advice and help from start to finish. Very helpful friendly company.
March 5, 2026
Unprompted review
Reply from ShuttersUp
Hi Susan,
Thank you for choosing ShuttersUp to install your shutters!
We're delighted to hear that you received great advice and support throughout the whole process and that you found the team helpful and friendly from start to finish. It’s great to know you’re happy with the service.
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
The salesperson brilliant, shutters not so much.
The salesperson was brilliant, however my understanding was the shutters would provide full blockout with noise reduction. This was an important factor in my request as my husband has insomnia.
Regrettably this is not the case.
I still need to put a black out sheet behind the shutters, which is inconvenient to do every day.
July 29, 2025
Unprompted review
Reply from ShuttersUp
Hello,
Thank you for sharing your feedback. We are truly sorry to hear that you are unhappy with your new shutters and your experience with our service. It is always our goal to deliver excellence, and we are disappointed that we fell short of your expectations on this occasion.
We want to look into this for you immediately, but we are currently unable to locate your order using the details provided in this review. Could you please reach out to our dedicated customer service team at customerservices@shuttersup.co.uk or call us at 0208 776 1484? We will treat your case as a matter of urgency and work to make things right.
- The ShuttersUp Team
Great job from start to finish ,
Great job from start to finish ,
Friendly staff , and visits to the property
Were well explained and helpful in choosing the right product !
I would highly recommend Shuttersup .
Fair amount of lead Time so plan ahead
For renovations to rooms ..
Shame we can’t produce shutters in the UK , I think you’d be on to a winner ..
Maybe someone would tap into this manufacturing ,
May 28, 2026
Unprompted review
Reply from ShuttersUp
Hi Stuart,
Thank you for choosing ShuttersUp to install your shutters!
We're delighted to hear that you were happy with the service from start to finish and that our team’s visits and advice helped you choose the right product for your home. It’s great to know you felt supported throughout the process and are pleased with the end result.
We also really appreciate your feedback regarding lead times and your comments on manufacturing. Customer insights like yours are always valuable and help us continue to improve where we can.
Thank you so much for your thoughtful review and recommendation!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Great experience
From the sales person to fitting .delighted with the service
May 28, 2025
Unprompted review
Reply from ShuttersUp
Hi Chris,
Thank you for choosing ShuttersUp to install your shutters!
We're delighted to hear that you were pleased with the service from the initial sales visit right through to installation. It’s great to know everything met your expectations.
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Outstanding Shutters business
From the moment the salesman came right to the fitting of the shutters this company is outstanding & so professional. No pushy salesman just an amazing helpful nice man. The fitter was very professional, polite, smart & did an amazing job. Thier back office team kept me informed at every stage of the process. To be honest I haven’t dealt with a company so good in years. Buy with confidence from this company you won’t be disappointed. Also they beat two competitors prices. I would definitely recommend this business absolutely outstanding
February 23, 2026
Unprompted review
Reply from ShuttersUp
Hi Wendy,
Thank you for choosing ShuttersUp to install your shutters!
We're delighted to hear that you had such a positive experience from your first appointment through to installation. It’s great to know you felt well looked after by our sales, fitting, and office teams, and that the process felt professional, helpful, and pressure free throughout.
We’re especially pleased that you’re happy with the quality of the installation and the communication at every stage, and it’s great to hear we were also able to offer you strong value compared to competitors. Thank you so much for your fantastic and detailed review!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Excellent service from start to finish
Excellent service from start to finish. Special thanks to Lance who provided detailed processional quote and Jake for easy and quick fitting. Would highly recommend.
April 24, 2026
Unprompted review
Reply from ShuttersUp
Hi Jeremy,
Thank you for choosing ShuttersUp to install your shutters!
We're delighted to hear that you were pleased with the service from start to finish. It's great to know that Lance provided a detailed and professional quote and that Jake ensured a smooth and efficient installation. We'll be sure to pass your thanks on to them both.
Thank you for your recommendation and thank you so much for your kind review!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
We absolutely love our shutters!
We absolutely love our shutters! The service we received was excellent throughout the whole process from ordering to installation. The bespoke shutters are beautifully made and were professionally fit and there was minimal mess in our home too. We highly recommend SuttersUp and would definitely use them again in the future.
October 30, 2025
Unprompted review
Reply from ShuttersUp
Hi Louise,
Thank you for choosing ShuttersUp to install your shutters! We’re delighted to hear that you absolutely love your shutters and that the whole process, from ordering through to installation, was excellent for you.
It’s great to know you’re pleased with the quality of the bespoke shutters and the professional installation, as well as the care taken to keep your home tidy throughout. We really appreciate your recommendation and kind words. Thank you again for choosing ShuttersUp!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Professional throughout and a quality…
Professional throughout and a quality product, Delighted with the service we received
February 27, 2026
Unprompted review
Reply from ShuttersUp
Hi Rita,
Thank you for choosing ShuttersUp to install your shutters! We’re delighted to hear that you were happy with the service and found everything professional throughout.
It’s great to know you’re pleased with the quality of your shutters as well. We really appreciate your feedback and thank you again for choosing ShuttersUp!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Easy communication from start to…
Easy communication from start to finish.
Very tidy worker.
Love the difference they make.
December 17, 2025
Unprompted review
Reply from ShuttersUp
Hi Rebecca,
Thank you for choosing ShuttersUp to install your shutters! We’re really pleased to hear that you found communication easy throughout the whole process and that the installation was carried out tidily and professionally.
It’s great to know you’re loving the difference your shutters make — that’s exactly what we aim for. Thank you again for choosing ShuttersUp, we really appreciate your support!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Really well fitted
Really well fitted, quality product, very pleased with them, lots of little details all right. I will be getting some more as other windows in house replaced
January 28, 2026
Unprompted review
Reply from ShuttersUp
Hi Ian,
Thank you for choosing ShuttersUp to install your shutters! We’re really pleased to hear that you’re very happy with the quality of your shutters and the fitting, and that all the little details were just right.
It’s also great to know you’re considering us again for your other windows — we truly appreciate your continued support. Thank you again for choosing ShuttersUp!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
From first enquiry through the initial…
From first enquiry through the initial visit to the communication throughout the lead time and the fitting was all fantastic and we are so pleased with the quality and look of the shutters we chose
Thanks all for a great service
December 10, 2025
Unprompted review
Reply from ShuttersUp
Hi Paul,
Thank you for choosing ShuttersUp to install your shutters! We’re really pleased to hear that everything from your initial enquiry through to installation went so smoothly.
It’s great to know you were happy with the communication throughout the lead time and that you’re so pleased with both the quality and look of your shutters.
Thank you again for your kind words and for choosing ShuttersUp — we really appreciate your support!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Incorrect shutters fitted
After the initial customer service which was good, we purchased shutters for the majority of our house. However after fitting we noticed the lounge shutters had a different split ratio to the rest of the house, different to what we had ordered. We have been waiting for the replacement shutters for months with no updates from the customer service team until we chase them, the original order was made in November, they were fitted in March and it's now May yet we still don't have the correct shutters or any indication on when they will be fitted. I would rethink about having shutters installed by this company if I were you.
March 3, 2026
Unprompted review
Reply from ShuttersUp
Hello,
Thank you for sharing your feedback. We are truly sorry to hear that you are unhappy with your new shutters and your experience with our service. It is always our goal to deliver excellence, and we are disappointed that we fell short of your expectations on this occasion.
We want to look into this for you immediately, but we are currently unable to locate your order using the details provided in this review. Could you please reach out to our dedicated customer service team at customerservices@shuttersup.co.uk or call us at 0208 776 1484? We will treat your case as a matter of urgency and work to make things right.
- The ShuttersUp Team
Second time we’ve used Shuttersup and…
Second time we’ve used Shuttersup and are very happy with the shutters ! Really finishes off our new kitchen
May 13, 2026
Unprompted review
Reply from ShuttersUp
Hi Anne,
Thank you for choosing ShuttersUp to install your shutters! We’re really pleased to hear that this is your second time using ShuttersUp and that you’re very happy with your shutters once again.
It’s great to know they’ve helped finish off your new kitchen perfectly. We truly appreciate your continued trust and support, and thank you again for choosing ShuttersUp!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Excellent from initial inquiry to job…
Excellent from initial inquiry to job completion
December 20, 2025
Unprompted review
Reply from ShuttersUp
Hi Paul,
Thank you for choosing ShuttersUp to install your shutters! We’re delighted to hear that you were happy with the service from your initial enquiry right through to completion.
We really appreciate your feedback and support, and thank you again for choosing ShuttersUp!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Very good experience with shuttersUp
Very good experience with shuttersUp. I really love the work they have done and I am strongly recommending them if you want to put your Shutter in your place.
May 19, 2026
Unprompted review
Reply from ShuttersUp
Hi Wendy,
Thank you for choosing ShuttersUp to install your shutters! We’re really pleased to hear that you had a very good experience with Shutters Up and that you love the work we’ve done for you.
We truly appreciate your recommendation and kind words. Thank you again for choosing ShuttersUp — we’re glad you’re so happy with your shutters!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
From the beginning
From the beginning, making the choice of style, colour etc the process was made simple. Once we had decided upon what shutters we wanted the initial installation was done, but not the installer satisfaction. Consequently replacement shutters were ordered and installed, without further delay.
April 15, 2026
Unprompted review
Reply from ShuttersUp
Hi Tony,
Thank you for choosing ShuttersUp to install your shutters! We’re pleased to hear that the process of choosing your style and colour was made simple and that you were happy with how things were handled overall.
We’re sorry that the initial installation did not meet expectations, but we’re glad we were able to resolve this quickly by arranging replacement shutters and completing the installation without further delay. Ensuring our customers are fully satisfied is very important to us.
Thank you again for your patience and for choosing Shutters Up — we really appreciate your support and are glad you’re happy with the final result.
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Absolutely amazing so easy to use and…
Absolutely amazing so easy to use and far better than curtains.
Installation was excellent and service was excellent quality is great and love them
April 24, 2026
Unprompted review
Reply from ShuttersUp
Hi Elaine,
Thank you for choosing ShuttersUp to install your shutters! Thank you so much for your wonderful review! We’re delighted to hear that you’re loving your shutters and finding them so easy to use — and even better than curtains!
It’s great to know you’re happy with both the installation and the overall service, as well as the quality of the product. We really appreciate your kind words and your support.
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Somewhat Satisfied
I feel I was ill adviced about tracked versus hinged shutters for my lounge. I did not get what I really wanted but shutters up tried to make other amends. It’s an expensive output to get shutters done and it’s always good to insist on what you want at the start. One bedroom shutter arrived broken and it took another 3 months for a new one to be available for them to replace that too. But in the end the did the necessary work.
May 28, 2025
Unprompted review
Reply from ShuttersUp
Hello,
Thank you for sharing your feedback. We are truly sorry to hear that you are unhappy with your new shutters and your experience with our service. It is always our goal to deliver excellence, and we are disappointed that we fell short of your expectations on this occasion.
We want to look into this for you immediately, but we are currently unable to locate your order using the details provided in this review. Could you please reach out to our dedicated customer service team at customerservices@shuttersup.co.uk or call us at 0208 776 1484? We will treat your case as a matter of urgency and work to make things right.
- The ShuttersUp Team
Excellent company and it's product
Impressed the time taken to accurately measure windows. Delivery and installation faultless. Shutters perfect fit. Highly recommended
November 11, 2025
Unprompted review
Reply from ShuttersUp
Hi Alfred,
Thank you for choosing ShuttersUp to install your shutters! We’re really pleased to hear that you were impressed with the accuracy of the measuring process and that everything from delivery through to installation was faultless.
It’s great to know your shutters are a perfect fit and that you’re so happy with the final result. We really appreciate your recommendation and thank you again for choosing ShuttersUp!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Everything from start to finish was…
Everything from start to finish was very good. The salesman , the fitter , the product all were excellent. We have no complaints at all. I wish all companies were as good as this.
October 20, 2025
Unprompted review
Reply from ShuttersUp
Hi Brenda,
Thank you for choosing ShuttersUp to install your shutters!We’re delighted to hear that everything from start to finish met your expectations, and that you were happy with the service from our salesman, fitter, and the quality of the product.
It truly means a lot to hear such positive feedback, and we really appreciate your kind words and support. Thank you again for choosing ShuttersUp!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
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