The whole process was amazing! The first rep was patient and understanding with brilliant advice and guidance once he'd assessed our needs for our daughter’s large bedroom window. We chose medium size... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great local company Kept up to date with delivery and installation Wished we had shutters done years ago They have made such a difference to temperature in all three rooms Simple to adjust louv... See more
Company replied
Both the initial visit and the subsequent survey were conducted by helpful and efficient individuals. The installation took place 16 weeks later as planned , and the fitter was professional and effici... See more
Company replied
Fantastic company with a great ethos. Excellent advice on Shutter types and lovely people. Lots of communication from day one and perfect time keeping. Final fitting was timely and with a lovely you... See more
Company replied
Company details
Written by the company
ShuttersUp is a leading UK specialist in premium window shutters, built on 20 years of experience delivering exceptional craftsmanship and service. Founded by Ross and Ashley, the business was created with a clear vision: to become the UK's most loved service. Providing exceptional products and service that surprise and delight our customers. Our industry-leading 15-year warranty, offers long-term peace of mind and confidence in the quality of our shutters and workmanship. Every product we supply is made from premium materials and precisely fitted to enhance both the style and functionality of each home. The ShuttersUp team are highly trained and share the strong service ethic and commitment to going above and beyond for customers. From initial consultation through to installation and aftercare, every detail is handled with care and professionalism. Our dedication to excellence is consistently recognised through outstanding customer reviews, highlighting our reliability, attention to detail, and friendly approach. At ShuttersUp, quality, integrity, and customer satisfaction are at the heart of everything we do — making us the trusted choice for homeowners who want premium shutters installed by experts who truly care.
Contact info
12 Red Lodge Road, BR4 0EL, West Wickham, United Kingdom
- 020 8776 1484
- customerservices@shuttersup.co.uk
- www.shuttersup.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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We are very pleased withbour ShuttersUp…
We are very pleased withbour ShuttersUp blinds. We have had many people saying how much they like them, and have asked for their contact number.
Would highly recommend ShuttersUp blinds.
December 2, 2025
Unprompted review
Reply from ShuttersUp
Hi Mr Kingham,
Thank you for choosing ShuttersUp to install your shutters! We’re delighted to hear that you’re pleased with your Shutters and even happier that they’ve caught the attention of others. We truly appreciate your recommendations—word of mouth means a lot to us.
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Excellent shutters …
Very pleased with not only the quality of the shutters but also the process of ordering.
Seamless process. Was taken through all the options, quality, price, timetable etc.
would strongly recommend.
December 4, 2025
Unprompted review
Reply from ShuttersUp
Hi Aftab,
Thank you for choosing ShuttersUp to install your shutters! We’re delighted to hear that you’re pleased with the quality of your shutters and that the ordering process felt seamless. Our team always aims to guide customers clearly through all options, so it’s great to know this made a difference. We truly appreciate your recommendation.
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Top Suppliers, great product and professional team
From start to finish the process was so easy and simple. the team always kept us informed.
the work was so clean and no issues at all.
we never had to chase anything, the company stuck to the time lines promised.
we are very very happy with the end result
December 8, 2025
Unprompted review
Reply from ShuttersUp
Hi Paresh,
Thank you for choosing ShuttersUp to install your shutters! We’re delighted to hear that the entire process felt easy and straightforward for you. Keeping our customers informed and delivering clean, hassle-free work is exactly what we strive for, so it’s wonderful to know this came through. We’re thrilled that everything ran on schedule and that you’re very happy with the final result.
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Superb customer care from the moment…
Superb customer care from the moment the salesman arrived to the actual fitting and now fitted the shutters are excellent.
November 17, 2025
Unprompted review
Reply from ShuttersUp
Hi Alan,
Thank you for choosing ShuttersUp to install your shutters! We’re so pleased to hear that you received excellent customer care from the initial visit to the final fitting. It’s great to know you’re happy with your new shutters. We truly appreciate your review.
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Great product and service.
Great product and service.
Couldn't be happier sale and support staff are friendly with great communication.
November 27, 2025
Unprompted review
Reply from ShuttersUp
Hi Gareth,
Thank you for choosing ShuttersUp to install your shutters! We’re delighted to hear that you’re happy with both the product and the service. Our sales and support teams will be thrilled to know their friendly approach and communication made a positive difference.
We really appreciate your feedback.
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Great customer service
Great customer service from start to finish and the shutters look fantastic I would definitely use the company again and recommend them to others.
July 18, 2025
Unprompted review
Reply from ShuttersUp
Hi,
Thank you for choosing ShuttersUp to install your shutters! We’re thrilled to hear that you received great customer service and that you’re loving how the shutters look. It means a lot to us that you’d choose us again and recommend us to others.
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Great customer service from start to finish
Great customer service from initial visit to installation of shutters. I absolutely love my shutters, already noticing how they keep the cold out and the warm in. The best investment I have ever made for my home. The discount they were offering was so good I ended up getting shutters for the whole house. I would absolutely recommend this company.
November 12, 2025
Unprompted review
Reply from ShuttersUp
Hi Gillian,
Thank you for choosing ShuttersUp to install your shutters! We’re delighted to hear that you received great customer service throughout the entire process and that you’re already feeling the benefits of your new shutters. It’s wonderful to know they’ve made such a positive difference in your home—and that you love them enough to choose shutters for the whole house! We truly appreciate your recommendation.
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Excellent Team
ShuttersUp have been excellent, right from initial contact to installation. They succeeded where other companies said it wasn't possible due to our windows opening inwards. Very happy with service and shutters. We've had so many compliments. Would definitely recommend.
November 12, 2025
Unprompted review
Reply from ShuttersUp
Hi Janet,
Thank you for choosing ShuttersUp to install your shutters! We’re thrilled to hear that your experience with us was excellent from first contact through to installation. Finding a solution for inward-opening windows can be challenging, so we’re especially pleased we could help where others couldn’t. It’s great to know you’re happy with both the service and the shutters—and even better that you’ve received so many compliments! We truly appreciate your recommendation.
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
I am very pleased with my order
I am very pleased with my order. It was perfectly fitted and looks very nice. The fitter did a very good job . They done a very professional job and were so tidy and clean after work and reasonable time. I am extremely happy with the customer service from the beginning to the end xx
November 11, 2025
Unprompted review
Reply from ShuttersUp
Hi Maryam,
Thank you for choosing ShuttersUp to install your shutters! We’re delighted to hear that you’re pleased with your order and that the fitting was completed perfectly. It’s wonderful to know our installer delivered a professional, tidy and timely service. We’re especially happy that you felt well looked after from start to finish. Our team will be thrilled to hear your kind words.
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Outstanding Service from Start to…
Outstanding Service from Start to Finish
I couldn’t be more impressed with Shutters Up. From the very first point of contact, the service was exceptional — friendly, knowledgeable, and incredibly efficient. The price was fair and competitive, especially considering the fantastic quality of the product.
The shutters themselves are top-notch and have completely transformed the space. What really stood out was the attention to detail and brilliant follow-up calls to ensure everything was just right. It’s rare to find a company that delivers on every front: service, price, product, and care.
Highly recommended — an all-round excellent experience.
November 6, 2025
Unprompted review
Reply from ShuttersUp
Hi Mr Rodford,
Thank you for choosing ShuttersUp to install your shutters! We’re thrilled that your experience with ShuttersUp was outstanding from start to finish. It’s wonderful to hear that our service, attention to detail, and quality shutters have transformed your space. Your recommendation means a lot to us!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Fantastic Service
Shutters Up have been fantastic from start to finish. Everyone are friendly and professional took time to understand our needs. We ordered hardwoods shutters with all options, installed on time looks fantastic in our windows. Their communication is excellent gives up the update of process until installation. would happy to recommend this company.
November 5, 2025
Unprompted review
Reply from ShuttersUp
Hi Narayani,
Thank you for choosing ShuttersUp to install your shutters! We’re thrilled to hear that you found our team friendly, professional, and attentive to your needs. It’s great to know that your hardwood shutters, with all the options, were installed on time and look fantastic. We take pride in keeping our customers updated throughout the process, and we’re delighted this made a difference.
Your recommendation means a lot to us!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Quality shutters fitted by experts who…
Quality shutters fitted by experts who helped me choose the right ones. The communication and follow up calls / emails were really helpful. The fitters did a great job and were tidy and respectful
November 7, 2025
Unprompted review
Reply from ShuttersUp
Hi Jaqueline,
Thank you for choosing ShuttersUp to install your shutters! We’re thrilled to hear that you’re happy with the quality of your shutters and that our team was able to help you choose the right ones. It’s great to know our communication and follow-ups made the process smooth, and that the fitters left everything tidy and respectful. We really appreciate your feedback!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Love my shutters
Perry came exactly on time , the shutters were installed in 1.30 hours , clean and tidy and took all the packaging away , I had my front 2 bedrooms done in white they look amazing and classy extremely happy and they were reasonably priced compared to other company’s
November 14, 2025
Unprompted review
Reply from ShuttersUp
Hi Zoe,
Thank you for choosing ShuttersUp to install your shutters! We’re delighted to hear that our punctuality and efficient installation is appreciated. It’s great to know your front bedrooms look amazing and classy, and that you were happy with both the quality and price. We truly appreciate your feedback!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Happy Customer
From the first interaction in response to my enquiry off the website to the final fitment it was a pleasure. Everyone I dealt with at ShuttersUp was friendly and professional. I love my new shutters.
October 24, 2025
Unprompted review
Reply from ShuttersUp
Hi Michelle,
Thank you for choosing ShuttersUp to install your shutters! We’re thrilled to hear that your experience with ShuttersUp, from first contact to final fitting, was such a pleasure. It’s wonderful to know our team’s friendly and professional service made a difference, and we’re delighted that you love your new shutters!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
I'm absolutely over the moon
I'm absolutely over the moon. The shutters look amazing and have transformed my lounge . I can't stop looking at them. I literally sit on the sofa opposite so I can just admire them from a far . It's made my lounge cozy , feels warmer , extra bonus of feeling more secure in my home.
The installation was quick, efficient and the young man that installed them ( wish I could remember his name) was amazing friend , professional and made the installation a breeze .
November 6, 2025
Unprompted review
Reply from ShuttersUp
Hi Tracey,
Thank you for choosing ShuttersUp to install your shutters! We’re thrilled to hear that your new shutters have transformed your lounge and made it feel cozy, warm, and secure. It’s wonderful to know you’re enjoying them so much! We’ll be sure to pass on your kind words to our installer—he’ll be delighted to hear your feedback. We truly appreciate you sharing your experience!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Fantastic shutters and fitting team, but extremely disappointing customer service
The shutters themselves are beautiful, and I can’t fault the quality or the work of the salesperson, surveyors, or fitters — they were all excellent. The fitting team, especially Suwai and Shaun, did a fantastic job and were professional, polite, and efficient.
Unfortunately, my experience with the customer service team has been extremely disappointing. I was repeatedly told I’d need to pay additional charges that were never communicated or documented anywhere in writing. This happened at several stages, and each time it caused unnecessary stress and frustration — particularly when I had already been clear about my circumstances from the start.
It felt as though the company was looking for opportunities to add extra costs rather than supporting me as a customer. Even after the installation, I’ve still not received my warranty or post-installation information, despite being told this would be sent automatically. I’ve had to chase this myself, which only adds to the frustration.
While I’m very happy with the product and the on-site team, the way the customer service side was handled has really undermined what should have been a positive experience. The company needs to be much clearer and more transparent about its processes and communication with customers.
——— ——— ———
Update (following response from ShuttersUp):
Thank you for responding to my review.
Just to clarify, your team were made fully aware of my ongoing renovation works from the very first visit, and at no point was I advised that this would cause any issue with installation or result in extra costs.
In addition, I was also informed later in the process that I would be charged storage fees for my shutters — again, something that had never been mentioned in writing or discussed at any earlier stage. This added a great deal of unnecessary stress, particularly as the timing of my renovation had been clearly communicated from the start.
While I’m pleased that these charges were eventually waived and that I love the shutters themselves, I stand by my experience that the communication around costs and procedures was not made clear from the beginning.
November 3, 2025
Unprompted review
Reply from ShuttersUp
Thank you for sharing your feedback about your recent experience with us.
We’re delighted to hear that you are delighted with the quality of your shutters and the excellent work of our design consultant, surveyor, and fitting team - especially Suwai and Shaun. We’ll be sure to pass on your kind words to them.
We’re very sorry to hear that aspects of our communication left you feeling disappointed. We completely understand how frustrating it can be when things don’t go as smoothly as planned.
In this instance, the proposed additional fee was in relation to us being unable to complete the installation in one visit due to ongoing works at your property, which hadn’t been mentioned when we booked the installation appointment with you. As a result, an additional visit was required to finish the installation. Although we didn’t actually apply any additional charge for the second visit, we do appreciate how this situation may have caused confusion and stress at the time.
We take your feedback seriously and will be reviewing our communication processes to ensure we are always clear and transparent about any potential charges or post-installation procedures.
Your comments are invaluable in helping us improve, and we truly hope you continue to enjoy your shutters for many years to come.
Shutters up were brilliant from day 1
Shutters up were brilliant from day 1 . Turned up on time , explained the full process and were able to give me an instant quote . We took the interest free option which was quick and easy . Communication throughout was fantastic and the installation was hassle free . Shutters look amazing .
October 23, 2025
Unprompted review
Reply from ShuttersUp
Hi Robert,
Thank you for choosing ShuttersUp to install your shutters! We’re delighted to hear that your experience with ShuttersUp was smooth from start to finish—from the initial quote to hassle-free installation. It’s great to know the communication, interest-free option, and final shutters exceeded your expectations. We truly appreciate your feedback and are thrilled you’re happy with your new shutters!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Great Shutters
The sales team were very helpful and respectful. They explained every part of the product in detail and gave reccomendedations, helping us design our shutters to make sure they were just right for our home.
It took us a few tries to make the payment - there were a few technical issues but eventually resolved and the team was communicative.
The wait is quite long as I believe the shutters are actually manufactured in China and get shipped over. But we did get a check-in email when they were shipped and arrived, before getting a call to confirm a fitting date.
The fitting itself was relatively fast (9am - 2pm in the end) for two windows upstairs and a bay window downstairs. It was just the one fitter - he was respectful and happy to wear show covers as we have new carpets/flooring. If you don't have off-street parking I would advise trying to save a space. I felt bad that he struggled to park as the van was bigger than I was expecting so there wasn't space. The only thing I'd improve with the installation is if they could have hoovered between the window and the shutters as it's such a narrow space, now with sawdust that my hoover is too wide to get into the gap and I couldn't really get it with a cloth either.
After they were fitted, we went over all the care for them. Overall, we really love the shutters. They look so nice and really make the room. They feel good quality and we got the warranty soon after. I would definitely consider getting more shutters in the future, and using the same company again.
October 22, 2025
Unprompted review
Reply from ShuttersUp
Hi,
Thank you for choosing ShuttersUp to install your shutters! Thank you for your detailed and honest review! We’re delighted to hear that you’re happy with your shutters and that the sales team and fitter provided helpful, respectful service throughout the process. We appreciate your patience with the payment and shipping, and it’s great to know our communications during those stages were useful.
We also appreciate your constructive feedback regarding the installation, especially about the narrow spaces and parking challenges. We will take it on board to improve the experience for future customers. It’s wonderful that you’re pleased with the quality, appearance, and care guidance for your shutters, and we’d be thrilled to work with you again if you decide to add more in the future.
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Excellent Service from ShuttersUp
I had a fantastic experience with ShuttersUp—from their initial communication right through to the installation, their professionalism was outstanding. I ordered the hardwood shutters, which took around four months to arrive, but they were absolutely worth the wait and every penny spent. I highly recommend ShuttersUp to anyone considering installing shutters.
October 21, 2025
Unprompted review
Reply from ShuttersUp
Hi Shannon,
Thank you for choosing ShuttersUp to install your shutters! We’re thrilled to hear that your experience with ShuttersUp, from initial communication to installation, was fantastic. We’re delighted that your hardwood shutters were worth the wait and that you’re so pleased with the final result. Your recommendation means a lot to us!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Garry arrive on time he work all by…
Garry arrive on time he work all by himself and did a fantastic job ,from the time he arrive till time he finished the job he did not stop thank you shuttles price wise shutters gave me the best price and I did shop around
October 30, 2025
Unprompted review
Reply from ShuttersUp
Hi Yvonne,
Thank you for choosing ShuttersUp to install your shutters! We’re delighted to hear that Garry did a fantastic job and worked so efficiently from start to finish. It’s great to know that you’re happy with the quality of your shutters and that you feel you received excellent value. We truly appreciate your feedback!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
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