Sideshow Reviews 

9,916
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,116 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and intricate detail of the products, which often arrive in pristine condition. Many people also commend the excellent customer service, highlighting helpful communication and efficient support. Reviewers appreciate the quick and secure delivery, with items arriving well-packaged and on time, making the overall ordering process smooth. However, some customers noted concerns about packaging, with items occasionally arriving with crushed or water-damaged boxes, sometimes due to a lack of double boxing. A few people also experienced delays in processing and shipping, or found minor product imperfections like paint smudges.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as amazing, incredible, and... See more

Quality

Customers had positive experiences with quality, frequently praising the immaculate condition, superior... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Customers consistently note positive experiences with order, praising the easy ordering process, fast... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and kindness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently became a big fan of Grogu, and this was my first time ordering from Japan. I was a bit nervous about international shopping, but your communication and shipping were both very smooth. The b... See more

Rated 5 out of 5 stars

Sideshow has done a tremendous job with Matt Murdoch. Looks identical to Charlie Cox and the suit is superb. Nice touch adding the helm with a broken horn! I had ordered this when pre-order fi... See more

Rated 5 out of 5 stars

Sideshow always takes care of their customers and makes sure they are satisfied with the product they receive. This Darth Vader was great and in perfect condition. I have had previous issues with prod... See more

Rated 5 out of 5 stars

Hello, From my personal experience with the people over at Sideshow Collectibles, they have been understanding and kind with any questions I may have regarding how specific things work and more.... See more


Company details

  1. Collectibles Store
  2. Comic Book Store
  3. Figurine Shop
  4. Gallery
  5. Model Shop

Written by the company

Pop culture is our culture! Beautifully designed collectibles from movies & comics - something for every passionate Geek! Exclusive Hot Toys distributor. DC Comics, Star Wars, Marvel and more.

New Customers Save $25!

Written by the company

Visit https://side.show/trustpilot to claim your code!
New customers can score $25 OFF your in-stock purchase of $250 or more! Offer only while supplies last, and terms and conditions apply. Happy Collecting! Must visit the URL https://side.show/trustpilot to claim your code.

Satisfaction Guaranteed!

30 Day Return Policy

Our goal at Sideshow is to ensure that our collectors are 100% satisfied with every purchase. As such, all of our direct customers are covered by a 30 Day Exchange/Return window. This warranty starts the moment your purchase arrives on your doorstep.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.6

All reviews

(9,916)

3,204 reviews in the last 12 months

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Rated 5 out of 5 stars

Hassle free.

I bought a collectable from China but it got lost in transit.
Thankfully Sideshow had it in stock and came to the rescue.
While it was a little more expensive, sideshow's communication was excellent, and delivery from the U.S to the U.K was extremely fast and hassle free.
I'd definitely buy from them again.

July 9, 2026
Rated 5 out of 5 stars

Nothing really compares to Sideshow.

I have been ordering from Sideshow for years and they have never disappointed. The hardest thing is waiting for something preordered. You could think that my having been around for almost 3/4 of a century that I would have learned more patience - but, no. At least not with my Sideshow. In my opinion, Sideshow is the best for collectibles.

January 30, 2026
Rated 5 out of 5 stars

Sideshow comes through again!

As always, Sideshow does a great job with the variety of figures. I’ve purchased for years and am still satisfied. I know I have requested double boxed items, but have yet to get an item double boxed is my only complaint.

July 9, 2026
Rated 5 out of 5 stars

They're a great manufacturer.

Grogu has safely arrived at my house! He’s so cute!

I’ve always wanted the Sideshow Grogu because his face looks the most like the character, but I’d been holding off on ordering it because I thought it would end up being quite expensive once shipping was included.

However, there was a 30% discount on Grogu exclusively on July 8, so I finally decided to go for it.
Thank you so much!

Also, since I’m not very good at English and it had been a while since I’d ordered something from overseas, I was worried about whether I’d placed the order correctly and if it would arrive safely.

But both the shipping and delivery were so fast—it was fantastic—that I didn’t need to worry at all.

I plan to buy the Grogu accessory set too!
I’m looking forward to its release!

July 13, 2026
Rated 2 out of 5 stars

Packaging always pathetic.

My only dislike over the almost ten years of purchasing Hot Toys has been the packaging. If I buy a figure that's worth 200 to 600 dollars I don't understand why it would not be package properly.and to think that I have to pay extra for this is crazy. My value of the toy instantly goes down when the box has a crease or crushed. Me as a consumer who has shipped numerous toys to relatives and friends, have also done a better job of securing a package at this point I choose to buy from overseas, where guess what the packaging is pristine and secure. Either you shipping warehouse is horrible or whoever is making the deals for shipping costs with UPS has no clue, with the amount of things you all ship. Or at this point just use Amazon.

July 9, 2026
Sideshow logo

Reply from Sideshow

Hello,

Thank you for taking the time to share your feedback with us.

We're sorry to hear that the condition of your packaging was disappointing. We understand that, for many collectors, the packaging is an important part of the overall collecting experience.

Our team takes great care in packaging orders to help ensure they arrive safely. If your order arrives with damage to the collectible itself, our 30-day warranty is available to assist with resolving any issues.

If you have any questions about our shipping methods or warranty coverage, please don't hesitate to contact us at support@sideshow.com or 805-214-2100 (1-855-SIDESHOW toll-free). We're always happy to help.

Best regards,
The Sideshow Team

Rated 5 out of 5 stars

Ordered on Thursday the 9th July arrived in the UK, including the weekend i had it earlier morning on the 13th July.

Had a few issues when ordering certain figures,delays ect..
But actually ive waited up to 5 for an Ibstock figure,but i order another Apextime Case on a Thursday & it arrived in the UK early morning on the Monday.I think the service is great if your not waiting for a pre-order,but i suppose thats out of Sideshow's hand's 👍 from me.

July 9, 2026
Rated 5 out of 5 stars

Good delivery and reassurance!

I sometimes get nervous making big purchases online but the way sideshow has flexible payment methods and plans so the worry drifts away. Also I found the help that I got from their team to fully understand the delivery VERY useful and quite helpful! Great work with the delivery- arrived when it said it would and made sure it got to me. Thank you!

July 8, 2026
Rated 4 out of 5 stars

交換対応について

The outer box arrived in perfect condition, but unfortunately the item inside was damaged. Customer support responded quickly and kindly, and I was relieved that I didn’t need to return the damaged item overseas. Thank you for the excellent service!

July 9, 2026
Rated 5 out of 5 stars

Do not open till Christmas

Well... I have 23 orders open.... Your THE Hot toys distributer in NA so I like you guys. It's a shallow relationship on both sides. I want what you got and you want money. Maybe you guys started for based on a love of collectibles... That would make you more honest than me. I would take your products free if you sent them. That makes you better than me. 5 stars RotMFfloorlmgdao... It's not Christmas yet!

July 9, 2026
Rated 5 out of 5 stars

Great Customer-First Support

The help and guidance provided by Autumn was everything I needed it to be, to achieve the proper outcome of replacing my item. Sarah also assisted, at one point, and her help, too, was immensely supportive.

June 30, 2026
Rated 4 out of 5 stars

Sideshow is great! Except for a couple of things...

Sideshow has provided me with authentic and pristine pieces for my collection. The process is easy, and offers rewards applicable from other purchases. I only wish the codes were available sooner and lasted longer. In addition, the waitlist for sold out items should declare when an item WILL NOT AGAIN be available.

August 19, 2025
Rated 5 out of 5 stars

Highly recommended for collectors

Fast delivery, great communication, and exceptional handling of the order! I will be definitely be ordering from them again, especially when it comes to scale figures.

July 8, 2026

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