Couldn't recommend our repairman (Steve) highly enough. Knew his stuff, enjoys fixing things, is Interested in what he does, and is speedy. He attended quickly and gave clear pricing. The labout is... See more
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time ok with phone call saying exact time - great if time can be narrowed down earlier if possible very courteous engineer - fixed the problem with explanation advice given to keep machine in bes... See more
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I am absolutely thrilled with the Siemens EQ.600. The coffee quality is outstanding, thanks to the 19-bar pressure and the built-in ceramic grinder that gets the perfect aroma out of every bean. I lov... See more
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My Siemens engineer was outstanding! The best I’ve ever had. He was extremely knowledgeable and persisted on a very tricky matter until he got it sorted. He also helped me source the right spare parts... See more
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Company details
About Siemens Home UK
Written by the company
At Siemens we are driven by boundless curiosity, to continuously push for progress and be one step ahead. Always anticipating the need of the consumer and deliver intelligent solutions and design that make life simpler and more efficient.
Explore our range of premium built-in and freestanding appliances featuring innovative features that deliver outstanding performance and results and help free your time to do the things that matter the most to you. Discover the benefits of connectivity and open up a world full of exciting possibilities.
Gain better control over your busy lifestyle, with a range of selected Wi-Fi enabled home appliances, and operate your appliances easily and remotely. Use the Home Connect App to access extensive functions and additional partner services – turning your house into a connected home.
Visit our website contact usContact info
Old Wolverton Road, MK12 5PT, Wolverton, United Kingdom
- 0344 892 8999
- www.siemens-home.bsh-group.com/uk
4.8
Excellent
6K reviews
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Real people are better than robots!!
Extremely helpful and efficient. The engineer identified and resolved the problem very quickly.
August 20, 2026
Reply from Siemens Home UK
Hello, thank you for taking the time to write your review.
Fantastic to hear our engineer was extremely helpful and efficient and that the problem was identified and resolved so quickly.
Real people do often beat robots when it comes to hands-on fixes and a friendly approach. I’ll pass your lovely comments on to the team, they’ll be really pleased.
If there’s anything more we can help with, please do get in touch.
Thank you again for your feedback,
Sam
Siemens Home Appliance Customer Service
Excellent service rendered
August 20, 2026
Reply from Siemens Home UK
Hello, thank you for your review.
We are very pleased to hear you received excellent service. I will pass your kind comments on to the team, they will be pleased to hear it.
Thank you again for your feedback,
Sam
Siemens Home Appliance Customer Service
Fast appointment and good work
The repair appointment was arranged very quickly and the engineer worked hard to solve the problem.
August 20, 2026
Reply from Siemens Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear the issue was resolved quickly! Thanks - Craig
Siemens Home Appliance Customer Service
Reply from Siemens Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you had a great experience with our Technician! Thanks - Craig
Siemens Home Appliance Customer Service
Reply from Siemens Home UK
Hello, thank you for your review.
We are delighted to hear that you found our engineers to be quick, efficient, and friendly.
Thank you again for your feedback,
Em
Siemens Home Appliance Customer Service
Prompt and very efficient
August 20, 2026
Reply from Siemens Home UK
Hello, thank you for your review.
We are happy to hear you found our service to be prompt and very efficient.
Thank you again for your feedback,
Em
Siemens Home Appliance Customer Service
Reply from Siemens Home UK
Hello, thank you for your review.
We're delighted to hear that you found the engineer to be knowledgeable, polite, and professional.
Thank you again for your feedback,
Em
Siemens Home Appliance Customer Service
I have been in contact with four…
I have been in contact with four different case handlers since the beginning of June regarding an issue with the Wi-Fi connection on my hob. I have completed diagnostics over the phone several times and provided the requested error codes, yet the only response I continue to receive is that the issue has been “passed to the development team” and that someone will be in touch.
Nearly three months later, I still have not heard anything further. Every time I chase for an update, I receive another apology and the same promise that they will follow it up, but no action is ever taken. I am having to do all the chasing myself.
Meanwhile, the app constantly notifies me that there is an appliance not connected in my home. I cannot simply stop using the app because I have three other appliances connected to it.
We only recently refitted our kitchen with Siemens appliances, and unfortunately this experience has seriously damaged my confidence in the brand.
Home Connect Ref: 2374236545
Case Ref: HCO-20244
August 20, 2026
Unprompted review
Reply from Siemens Home UK
Hello, thank you for your review.
We are very sorry to hear about the ongoing difficulties you have experienced with connecting your hob to the Home Connect app, and for the frustration caused by the lack of communication. We sincerely apologise for the delay in resolving this for you.
As your query relates to the Home Connect app and service, we would advise you to contact the dedicated Home Connect support team directly. They are best equipped to investigate this further using the reference numbers you have provided. You can reach them by telephone on 0344 736 0599 or by emailing service.uk@home-connect.com.
Thank you again for your feedback,
Em
Siemens Home Appliance Customer Service
Quick and prompt service of a broken…
Quick and prompt service of a broken Warming Drawer
August 16, 2026
Reply from Siemens Home UK
Hello, thank you for your review.
We're glad to hear you received quick and prompt service for your broken warming drawer.
Thanks,
Mandy
Bosch Home Appliance Customer Service
Quick and to the point
August 17, 2026
Reply from Siemens Home UK
Hello, thank you for taking the time to write your review.
We’re delighted to hear you found our service quick and to the point. It’s great to know we made things straightforward for you. If there’s anything more we can do, please do get in touch.
Thank you again for your feedback,
Sam
Siemens Home Appliance Customer Service
The engineer turned up on time with the…
The engineer turned up on time with the parts to replace the compressor on my fridge freezer and associated cables. Took about an hour and a half and all was resolved when he left. Apparently the compressor had seized up.
August 17, 2026
Reply from Siemens Home UK
Hello Gerrie, thank you for your review.
We are glad the engineer arrived on time with the correct parts and was able to resolve the issue with your fridge freezer.
Thank you again for your feedback,
Becki
Siemens Home Appliance Customer Service
Very helpful & efficient.
August 13, 2026
Reply from Siemens Home UK
Hello, thank you for your review.
We're glad to hear you found our service helpful and efficient.
Thanks,
Mandy
Siemens Home Appliance Customer Service
An engineer came to fix my washing…
An engineer came to fix my washing machine last Friday he was polite experienced and cleaned up after himself recommended to anyone
August 15, 2026
Reply from Siemens Home UK
Hello, thank you for taking the time to write your review.
We’re delighted to hear the engineer who visited last Friday was polite, experienced and left everything clean and tidy. It’s wonderful to know you’d recommend us to others, and we’ll be sure to pass your praise on to the engineer and the team.
If there’s anything more we can help with, please do get in touch.
Many thanks,
Sam
Siemens Home Appliance Customer Service
Abysmal customer service
I ordered an expensive spare part and did so with a valid discount code for 20% off. The discount was not applied. I contacted customer service three times. On the first and second the Siemens agent agreed that I was due the discount but could not process it because their system was down. The third agent I contacted a day after I spoke to the second agent. They refused to apply the discount, could not transfer me to a manager and insisted that I should order the same item again and if the discount was applied I should return (at my cost)?the item previously ordered and not yet received. In fact I have tried reordering but of course the discount code is now out of date. It ended yesterday several days after my original order was placed and accepted.
What abysmal customer service
August 17, 2026
Unprompted review
Reply from Siemens Home UK
Hello, thank you for taking the time to write your review.
I am very sorry to hear about your experience with the spare part order and the discount code. It must have been incredibly frustrating to be told different things by agents, to be asked to reorder and return at your cost, and finally to find the code expired despite your original order being placed in time. That is not the level of service we expect to deliver, and we will be sure to pass your feedback on to improve our services moving forward.
Thank you again for your feedback,
Sam
Siemens Home Appliance Customer Service
Reply from Siemens Home UK
Hello, thank you for your review.
We're happy to hear your repair was done well and in a friendly manner.
Thanks,
Mandy
Siemens Home Appliance Customer Service
Reply from Siemens Home UK
Hello, thank you for your review.
We are happy to hear that you were pleased with the customer service you received.
Thanks,
Becki
Siemens Home Appliance Customer Service
Excellent service wouid recommend
Excellent service wouid recommend
Can’t fault anything
August 17, 2026
Reply from Siemens Home UK
Hello, thank you for your review.
We're so pleased to hear you received excellent service and would recommend us.
Thanks,
Becki
Siemens Home Appliance Customer Service
Easy to book engineer quick to get fixed
The engineer who fixed the tumble dryer was prompt, polite and helpful.
Just disappointed that it's less than 5 years old and already needed fixing twice my last Siemens products didn't need any replacement parts or fixing until they were over 10 years old so makes me feel quality of build has gone downhill and deliberate obselescence has been built in.
August 16, 2026
Reply from Siemens Home UK
Hello, thank you for taking the time to write your review.
I’m really sorry to hear your tumble dryer has needed fixing twice in under five years and that this has left you feeling the build quality has gone downhill. I can completely understand why you would be disappointed, especially after longer lasting appliances in the past. It’s great to hear the engineer was prompt, polite and helpful, but that does not make up for the frustration of repeat faults.
Thank you again for your feedback,
Sam
Siemens Home Appliance Customer Service
Reply from Siemens Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you had a great experience with our support! Thanks - Craig
Siemens Home Appliance Customer Service
Payment needs to improve took to long…
Payment needs to improve took to long for the payment to go through
August 16, 2026
Reply from Siemens Home UK
Hello, thank you for your review.
We are sorry to hear that you experienced a delay with the payment process. We appreciate you bringing this to our attention and will pass your feedback on to the relevant team to see how we can improve this.
Thanks,
Becki
Siemens Home Appliance Customer Service
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