Sienna X Reviews 

1,851
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Best tanning products I’ve ever used. Been tanning now for over 12 years and wouldn’t use anything else now. Everything about this brand is on point, the product quality, the packaging, the market... See more

Rated 5 out of 5 stars

I regularly order from Sienna x - super quick and easy - different payment plans are available if you are just starting out in the industry and their service is second to none. Product line wise -... See more

Rated 5 out of 5 stars

I purchased the new cleanse, body scrub and moisturiser from the bath and body range and decided to take the moisturiser on holiday and use as an after sun each evening. It was the perfect lotion... See more

Company replied

Rated 5 out of 5 stars

I haven’t started my Level 1 spray tanning yet but I really look forward to it, the training online is really good! I just wanted to give a shout out to the team and customers services. I have body... See more

Company replied

Company details

  1. Beauty Product Supplier
  2. Beauty Supply Store
  3. Cosmetics Store

About Sienna X

Written by the company

OUR HERITAGE

We've been serving professionals for 20 years, helping well over 25,000 therapists train in beauty, who have collectively earned £200 million+ in revenue through Sienna X products alone.

GUARANTEED CONFIDENCE

Our training courses are credited with the highest amount of CPD points, so you can be sure your qualification will result in immediate success in your new venture.

INDUSTRY LEADING BEAUTY KITS

Step into the beauty industry with Sienna X's comprehensive kits. They’re packed with all the essentials - from high-grade equipment to our acclaimed beauty products, and industry-leading training, get set up for immediate success.

UNRIVALLED QUALITY

Elevate your treatments with Sienna X's premium beauty ranges. From spray tans to waxes, and skincare to lash tints, our award-winning ranges are built for professionals by professionals. Switch effortlessly with our online conversion courses and enhance your offerings today!

OUR SUPPORT

We're here for you beyond obtaining your qualification, with a friendly team of Sienna Xperts to assist you and a dynamic online business centre filled with assets for you to utilise.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

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(1,851)

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Rated 2 out of 5 stars

Slow delivery

The delivery was slow and I paid for it.i ended up having to drive an hour and half round trip for solution as I had clients booked.

June 14, 2024
Sienna X logo

Reply from Sienna X

Hi Tonya,

Thank you for sharing your feedback and we are sorry to read you were not satisfied with our services.

After further investigating I can see your order was placed on a Saturday, and since our warehouse team operate Monday through Friday, it was processed on the Monday morning.

As we work to a next day delivery service this was then shipped and delivered the following day. We strive to provide a timely service, and we're sorry that this timeline did not meet your expectations on this occasion.

We're also glad to note that your order qualified for free shipping as it exceeded our minimum order spend of £45.

We appreciate your patience and understanding. If you have any further concerns or need assistance, please do not hesitate to contact our customer service team on 01905 727070 or email us at contactcentre@sienna-x.co.uk

Kind regards,

Sienna X

Rated 5 out of 5 stars

Brilliant little course

Very informative day. Gemma was so lovely and made everyone feel so comfortable and confident into the next step of our spray tan journey.

May 21, 2024
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Reply from Sienna X

Hi Lisa,

Thank you for your kind review, we are so glad you enjoyed your training and will pass your feedback onto Gemma

Sienna X

Rated 2 out of 5 stars

I received someone else's order

Really disappointed after receiving someone else's order and invoice note showing all of their details, yet sent to my name and address. This also means someone has my personal details. Very unprofessional. Has cost me tike and potentially losing clients who are booked in when I was relying on my order being here. I wasn't offered any form of future discount or good will gift for the poor customer service.
Very offputting unfortunately.

May 10, 2024
Sienna X logo

Reply from Sienna X

Hi there,

We are so sorry to hear of your experience with your delivery. We understand as we enter into peak seaon there may be a heightened demand for orders and our team are working as quickly as possible to meet these demands.

We appreciated you bringing this to our attention straight away allowing our customer service team to resolve this issue swiftly arranging your order to be sent out next day.

Regarding the mishandling of your personal details, we take customer privacy very seriously and will investigate this internally to prevent any recurrence.

If you have any further concerns or assistance please do not hesitate to reach out.

Kind regards,
Sienna X Team

Rated 5 out of 5 stars

Sienna-X Body Waxing Course

recently attended a two-day body waxing course by Sienna X, and I can confidently say it was an outstanding experience from start to finish. The course was run by the phenomenal head trainer, Leigh, whose expertise and passion for teaching made all the difference.

From the moment we began, Leigh's smart, informative, and engaging teaching style captivated me. Her in-depth knowledge of body waxing techniques and the industry as a whole was truly impressive.

What set this course apart was Leigh's ability to make learning enjoyable. Her sense of humor and lively personality created a positive and welcoming atmosphere, making each session not only educational but also fun. She encouraged me to ask questions and ensured that I felt confident and competent by the end of the course.

Leigh's commitment to my success was evident in every aspect of the training. She provided personalised feedback, hands-on demonstrations, and practical tips that will undoubtedly elevate my skills as a beauty therapist and I left the course feeling well-prepared and excited to apply what I've learned in my new Beauty Studio.

Overall, I can't recommend the Sienna X body waxing course and Leigh as a trainer highly enough. If you're looking to enhance your skills in body waxing, this course is an absolute must. Thank you, Leigh, for an unforgettable learning experience!

May 15, 2024
Unprompted review
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Reply from Sienna X

Hi Alisha,

Thank you so much for taking the time to leave such a lovely review!

We are so pleased you enjoyed your wax training and will pass on your feedback to Leigh

Sienna X

Rated 5 out of 5 stars

What a journey I’ve been on with Sienna…

What a journey I’ve been on with Sienna X and I’m still training on more treatments with them now but I’ve just received the nicest most overwhelming email from the lead trainer Leigh and I’m delighted to say I’m now a master in spray tanning!! I couldn’t have done this without the training at Sienna X my business is doing amazing! And it’s thanks to Sienna X. Highly recommend for any training or products!!

May 14, 2024
Unprompted review
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Reply from Sienna X

Hi Emily,

Thank you so much for your lovely review!

We will be sure to pass on your kind words to Leigh

Sienna X

Rated 5 out of 5 stars

Prompt order delivery and vat invoice by request

I made an order for a colleague in the hair and makeup department, it came promptly. I also requested a vat invoice which we require for the company credit card via the online chat and received it within minutes!
Fabulous speed, thank you.

May 9, 2024
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Reply from Sienna X

Thank you for your kind review, always happy to help!

Sienna X

Rated 1 out of 5 stars

My client left green sell by dates on bottles

Not impressed my client left green ! My client had green spots all over her face and spread across her upper back she said she never put deodorant on or used anything on her skin it was completely clear so I checked the sell by dates on the solution which I only brought two weeks ago the one I used had the date 11/4/24 and the other solution is dated 10/2/23 I spoke to customer service today in which the lady said that the solution was not out of date and the green will wash off when the tan develops and she’s had a wash and tried telling me the deodorant my client has used last 24-48 hours so first of all how does this lady know what deodorant my client uses and how does she know if my client is wearing moisturiser she basically is calling my client a liar and saying she’s lied about putting deodorant and moisturiser on when my client knows not too I’m not happy about this customer service is shocking not sure weather I will carry on using sienna’s products.

May 10, 2024
Unprompted review
Sienna X logo

Reply from Sienna X

Hi Donna, we are very sorry to hear of your experience with your client.

Regarding the green spots we would like to reaasure you that this kind of coluration can oocur due to the interaction with skins natural oils and any residue left on the skin from cosmetic products. While our customer service representative shared general advice about potential causes, we regret if this came across as dismissive of your client's experience and would be happy to investigate this further.

Our intention is never to question the integrity of our customers and we value all feedback. Please reach out to our team on 01905 727070 if you would like to discuss further and we would be more than happy to support. :)

Rated 5 out of 5 stars

1st class company

Completion of order was very swift as always. Quality of the solution is great, and always give a perfect coverage. Also the company offer great additional products

April 21, 2024
Sienna X logo

Reply from Sienna X

We are so pleased to hear you recevied your order quickly and are happy with your products :)

Rated 5 out of 5 stars

Had the most amazing day training with…

Had the most amazing day training with leigh Darlington she made us all feel very comfortable and welcome it made the day easy as she really is so bubbly and fun to train from would 100% recommend this course and other courses they offer as it’s a great team of people .

April 23, 2024
Unprompted review

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