They have cool looking fixtures but the knobs have fallen off almost everything and the faucet handles actually bent really easily which I did not expect. I feel like we spent a lot of money upgrading... See more
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My bath sink faucet has been working great for many years now and when there was a little drip they responded immediately with warranty parts. Later now I've just had a little issue and they are goin... See more
I placed an order at 4:23pm for a few items and paid $30 extra for next day air delivery. SH's cutoff time, as stated on the order page, is 4:30pm. Nothing arrived next day, nor did I even have a ship... See more
I bought a kitchen faucet from Signature Hardware 11 years ago. I developed a slow drip on the cold supply. Not only did they have my original order on file, they replaced both hot and cold cartridge... See more
Company details
Written by the company
Signature Hardware is a company located in Erlanger, KY, that sells lighting and decorative plumbing, hardware, fixtures and accents for your bathroom and kitchen. We are backed by industry-leading customer service. Our brand is here to help showcase your own Signature Style. Signature Hardware products can be seen and purchased in Ferguson Showrooms across the U.S. or come visit us in our Flagship Signature Hardware Showroom in Erlanger, KY.
Contact info
2700 Crescent Springs Pike, 41017, Erlanger, United States
- 8557151800
- support@signaturehardware.com
- www.signaturehardware.com
3.4
Average
42 reviews
Hasn’t replied to negative reviews
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Unreliable delivery timelines and bad customer service
Quality of the product is good, but we have been waiting for three weeks for a piece we purchased, being constantly told that it would be shipped in 3 days. Signature Hardware is not taking responsibility, blaming offshore suppliers. Impossible to talk to a manager. We spent ~2000 USD with this supplier, but instead of offering rush shipment for the piece, which is still missing, they asked for us, the customer, to pay for rush shipment and processed a 9 USD refund as an apology for the delay. Seems a joke.
June 16, 2014
Unprompted review
No Match price policy
In today's competitive environment, it's a very bad business practice.
December 16, 2008
Unprompted review
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