sijohome.com Reviews 2

My review I tried to leave on their website. I still dont see they've posted it.

Very disappointed I was so excited cause yes it felt soft. I washed it before using it (like I do all new bedding) and there were 8 to 10 rips on it (that I found, could be more). I followed their directions. Washed in cold water on delicate cycle then dried on delicate for 30 minutes. Washer and dryer are brand new. A total waist of money.

They kept emailed me asking questions like "did u wash it alone" which i did. Then asked for a picture of the tag on the duvet. Then said it was my fault for not unbuttoning the buttons. Well maybe that should be in your instructions that you sent in an email which I followed to the T. The duvet was soft but not well made at all. Pure trash.

Absolutely unacceptable customer service and shady business practices.

I returned an item unused, in original packaging, and it was confirmed as delivered to their warehouse on July 7th. I heard nothing from this company for over 20 days—no confirmation, no update, no refund. Only after I reached out on July 25 did they suddenly claim the item was “possibly used” and that it would require “extra inspection time.” I had to reach out again 5 days later to get a response.

Let me be clear: the item was in perfect condition when I shipped it back, and what happens to it after it arrives at their facility is not my responsibility. The delay in processing the return is entirely on them. To now refuse a refund based on vague, unsupported accusations is not only dishonest, it’s outright fraudulent.

This company is happy to take your money, but will drag their feet and make up excuses when it’s time to honor a basic return policy. Avoid them at all costs.