My order got damaged and i wrote to their customer service to take responsibility and they didnt even care to respond. Really disappointed…
Location
Switch locationTempovej 3-5, 2750 Ballerup, DK
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Excellent service! I was looking for an item that was sold out. The item I needed was a part of another display product, not for sale. The manager made the decision on the spot to help me, making that... See more
Company replied
Click and collect process not too smooth.
Company replied
The staff is great! Specially the one from Ballerup
Company replied
Company details
Written by the company
Man-fre: 9-19, lør-søn: 9-19, helligdage: 9-19
Written by the company
Contact info
Tempovej 3-5, 2750, Ballerup, Denmark
4.1
Great
188 reviews
Asks customers to review
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My order got damaged and i wrote to…
My order got damaged and i wrote to their customer service to take responsibility and they didnt even care to respond.
Really disappointed…
October 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from SILVAN - Ballerup
Thank you for the 5 stars 😊 We're happy to hear you were satisfied with our service!
Kind regards
Caroline
Silvan
Excellent service
Excellent service! I was looking for an item that was sold out. The item I needed was a part of another display product, not for sale. The manager made the decision on the spot to help me, making that item available to me for a very low price. Thank you so much!
May 31, 2025
Unprompted review
Reply from SILVAN - Ballerup
Thanks for taking the time to share your experience with us. We're glad you had a positive one 😊
Kind regards
Caroline
Silvan
Reply from SILVAN - Ballerup
Thank you for your review.
Feedback from our customers is a great opportunity to improve.
All reviews from our customers are passed on to store management, who use them to train employees and improve processes.
Thank you very much for your time.
Best regards
Maria
Silvan
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