SILVAN - Fisketorvet Reviews 179

TrustScore 4.5 out of 5

4.4

Kalvebod Brygge 59, 1561 København V, DK


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We had a very nice experience with the wood cutting service at Fisketorvet unit, the person who helped me went an extra mile to make my project possible. Measurements were also perfect and really made... See more

Company replied

Rated 5 out of 5 stars

I have been coming to the store for 2 years but I have rarely met a helpful worker who had the willingness or patience to help also considering it is a store for DIY crowd. Today I was helped by Ja... See more

Company replied

Rated 4 out of 5 stars

Our experience at Fisketorvet had some highs and lows. On the main floor, the young staff really didn’t seem to know how things were supposed to run, and that ended up wasting quite a bit of our tim... See more

Company replied

Rated 5 out of 5 stars

Axel var super rar og gav en god service til mig og min familie, ingenting at klage over.

Company replied


Company details

  1. Building Materials Store

Written by the company

Man-fre: 9-20, lør-søn: 9-20, helligdage: 9-20

Written by the company


Contact info

  • Kalvebod Brygge 59, 1561, København V, Denmark

4.4

Excellent

TrustScore 4.5 out of 5

179 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience with wood cutting service

We had a very nice experience with the wood cutting service at Fisketorvet unit, the person who helped me went an extra mile to make my project possible. Measurements were also perfect and really made my diy project a professional look.

April 10, 2026
Unprompted review
SILVAN - Fisketorvet logo

Reply from SILVAN - Fisketorvet

Thanks for taking the time to share your experience with us. We're glad you had a positive one 😊

Kind regards
Caroline
Silvan

Rated 5 out of 5 stars

I have been coming to the store for 2…

I have been coming to the store for 2 years but I have rarely met a helpful worker who had the willingness or patience to help also considering it is a store for DIY crowd.

Today I was helped by Jakob. He was thorough and explained everything and made my day so much better.

February 22, 2026
Unprompted review
SILVAN - Fisketorvet logo

Reply from SILVAN - Fisketorvet

Thanks for taking the time to share your experience with us. We're glad you had a positive one 😊

Kind regards
Caroline
Silvan

Rated 5 out of 5 stars

I had some issues funding the screws…

I had some issues funding the screws that I needed, but Jakob was very polite and helped me navigating the store.

January 13, 2026
Unprompted review
SILVAN - Fisketorvet logo

Reply from SILVAN - Fisketorvet

Thank you for the 5 stars 😊 We're happy to hear you were satisfied with our service!

Kind regards
Caroline
Silvan

Rated 4 out of 5 stars

Plywood cut service

Our experience at Fisketorvet had some highs and lows. On the main floor, the young staff really didn’t seem to know how things were supposed to run, and that ended up wasting quite a bit of our time. It was clear they weren’t aware of what was feasible or how the shop’s process worked, which was a bit frustrating.

But once we got to the workshop to cut our plywood, it was a completely different experience. The guy who helped us there, Turgut, was super nice, incredibly competent, and really turned things around with his great customer service. So while the initial part was a bit of a hassle, Turgut really made the difference for us in the end.

October 28, 2025
Unprompted review
SILVAN - Fisketorvet logo

Reply from SILVAN - Fisketorvet

We are sorry to hear about the challenges you encountered with this purchase. We are glad to hear that you received good assistance at the sawmill.

Best regards
Maria
Silvan

Rated 2 out of 5 stars

When I picked up my click and collect…

When I picked up my click and collect order, one of the three items was missing so I had to make the staff aware and they had to go and find it in the store to complete my order.

November 10, 2025
SILVAN - Fisketorvet logo

Reply from SILVAN - Fisketorvet

We apologize for the packaging error in connection with the Click&Collect order.

Best regards
Maria
Silvan

Rated 5 out of 5 stars

Axel var super rar og gav en god…

Axel var super rar og gav en god service til mig og min familie, ingenting at klage over.

October 28, 2025
Unprompted review
SILVAN - Fisketorvet logo

Reply from SILVAN - Fisketorvet

Mange tak for din gode anmeldelse og feedback😊 Vi er glade for at dig og din familie havde en positiv oplevelse med vores personale.

Med venlig hilsen
Caroline
Silvan

Rated 5 out of 5 stars

I had a great experience in store and…

I had a great experience in store and especially Nawin was super helpful! Recommend! They have everything!

August 24, 2025
Unprompted review
SILVAN - Fisketorvet logo

Reply from SILVAN - Fisketorvet

Thanks for taking the time to share your experience with us. We're glad you had a positive one 😊

Kind regards
Caroline
Silvan

Rated 5 out of 5 stars

Great service

Great service! Emil helped me find the products that I needed :)

August 7, 2025
Unprompted review
SILVAN - Fisketorvet logo

Reply from SILVAN - Fisketorvet

Thank you very much for the good review.

Best regards
Maria
Silvan

Rated 5 out of 5 stars

Nawin from Silvan Fisketorv was so easy…

Nawin from Silvan Fisketorv was so easy to work with, and recommended good solutions to my needs

July 12, 2025
Unprompted review
SILVAN - Fisketorvet logo

Reply from SILVAN - Fisketorvet

Thanks for taking the time to share your experience with us. We're glad you had a positive one 😊

Kind regards
Caroline
Silvan

Rated 5 out of 5 stars

Very good service🤩Nawin is very…

Very good service🤩Nawin is very welcoming, helpful and kind. Its definitely my favorite Silvan store🙏🏼🙏🏼🙏🏼recommended!👍🏻

July 9, 2025
Unprompted review
SILVAN - Fisketorvet logo

Reply from SILVAN - Fisketorvet

Thanks for taking the time to share your experience with us. We're glad you had a positive one 😊

Kind regards
Caroline
Silvan

Rated 5 out of 5 stars

The staff are great

The staff are great
Specially
Boy from Thailand
He is a master....

July 2, 2025
Unprompted review
SILVAN - Fisketorvet logo

Reply from SILVAN - Fisketorvet

Thanks for taking the time to share your experience with us. We're glad you had a positive one 😊

Kind regards
Caroline
Silvan

Rated 5 out of 5 stars

Ali was kind and very helpful

Ali was kind and very helpful. I wish there were more people like him! Thanks

June 30, 2025
Unprompted review
SILVAN - Fisketorvet logo

Reply from SILVAN - Fisketorvet

Thank you for the 5 stars 😊 We're happy to hear you were satisfied with our service!

Kind regards
Caroline
Silvan

Rated 1 out of 5 stars

Awful service

We rented a vaccum cleaner, which was needed to meet a tight deadline in our renovation. When we went to collect it, it was missing parts and the personel lied to us saying that the vacuum was only for pipes, which was nonsense. And after that I was still charged for a vacuum bag that I didn’t get. Finding any other solution in future.

April 30, 2025
SILVAN - Fisketorvet logo

Reply from SILVAN - Fisketorvet

Thank you for your review.

Feedback from our customers is a great opportunity for us to improve - which is needed in this case.

All reviews from our customers are passed on to store management, who use them to train employees and improve processes.

Thank you very much for your time.

Best regards
Maria
Silvan

Rated 5 out of 5 stars

alle what i need

February 12, 2025
SILVAN - Fisketorvet logo

Reply from SILVAN - Fisketorvet

Thank you very much for the good review.

Best regards
Maria
Silvan

Show reviews in all languages. (179 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look