Silvermere Golf & Leisure Reviews 

35
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Great day out for a club fitting at Silvermere. Expert fitting professional. Fantastic well stocked golf store Less expensive than I thought and a beautiful setting for a summers day. Everything you... See more

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Rated 5 out of 5 stars

My wife and I both had a woods fitting. Both fitters Dave and Neil were great and fitted us with excellent clubs; my wife was able to take hers away with her and mine arrived within a few days. Th... See more

Company replied

Rated 5 out of 5 stars

After my initial visit in Feb this year I have headed back for some new fairway woods and a wedge. Yet again I was greeted with the upmost courtesy and professionalism and was lucky enough to hav... See more

Rated 2 out of 5 stars

Be careful, excellent facility and golf fitting team superb…..however Over promise under deliver on when clubs turn up, having spent over £4K, delivery dates have been and gone with no updates and a... See more

Company details

  1. Golf Club

Written by the company

Silvermere Golf Store, the ultimate shopping experience for Golfers. Home of Planet FootJoy Shoe Studio & National Custom Fitting Centres. Based in Cobham.


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4.3

Excellent

TrustScore 4.5 out of 5

35 reviews

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4.3

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(35)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Great day out for a club fitting at Silvermere

Great day out for a club fitting at Silvermere. Expert fitting professional. Fantastic well stocked golf store
Less expensive than I thought and a beautiful setting for a summers day. Everything you need on site for a great day out.

July 16, 2026
Unprompted review
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Reply from Silvermere Golf & Leisure

Hi Rob, thank you for leaving a fantastic 5-star review. We're delighted to hear you enjoyed your fitting. We hope you enjoy your new clubs and look forward to welcoming you back soon.

Rated 5 out of 5 stars

Excellent experience of club fitting

Had a fitting for left handed irons at Silvermere with Bill. As an 18-20 handicapper I was unsure whether I would benefit from this as while I can hit the ball reasonably well I am inconsistent. Bill clearly explained the fitting process, monitored me hit a number of shots with my current 7 iron (which he did say should be in the British Museum) and once he removed the poorly struck shots that gave a baseline of various figures. He then set up 6 game improver 7 irons and I proceeded to hit balls. Combined with the stats and my feel it became quickly evident of the club that suited most. As a pro, he also gave me a few tips which helped my swing and made the fitting more effective. Just have to wait for the clubs to be made now. Based on my experience of club fitting I would highly recommend a club fitting (about 1 1/2 to 2 hours duration), the fee plus a bit extra is refunded against the club purchase.

April 10, 2026
Unprompted review
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Reply from Silvermere Golf & Leisure

Hi Keith, thanks so much for sharing such a detailed review! We’re really glad you found the fitting worthwhile and that Bill was able to guide you clearly through the process. It’s great to hear the data and feel helped you find the right clubs, and that a few swing tips made a difference too.

We really appreciate the recommendation - enjoy the new clubs when they arrive, and we look forward to seeing you back out on the course soon!

Rated 1 out of 5 stars

Hello,my family and I visited the…

Hello,my family and I visited the restaurant for a bite to eat before heading to the range,this was the fire time I had been there as it was recommended.
When we arrived the waitress was helpful and told us to find a table as their was 5 of us and hadn't booked,I stumbled across the members only area only to be very rudely and aggressively told by a member that (THIS IS A MEMBERS ONLY AREA NOT FOR YOUR FAMILY BUT FOR US GOLFERS ONLY).
I understand that some golf restaurants have the areas for members only but the way he came across was very aggressive, I myself am a golfer and a headgreens keeper at a very prestigious golf club.
Only to make matters worse, the light lunch we had wasn't the greatest either, cold food and very slow and forgetful service.

I know whoever this message gets to you can't enforce to the members to be more accommodating to visitors but maybe a quiet word?
Thanks for reading and again sorry for the negative review!

December 29, 2025
Unprompted review
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Reply from Silvermere Golf & Leisure

Hi Andrew, thank you for sharing your feedback. We’re sorry to hear about your experience and want to assure you that we do not condone any form of aggressive behaviour toward guests.

The area is not reserved exclusively for members and will be marked clearly "open to all" in the future. We appreciate you taking the time to raise this with us.

Rated 5 out of 5 stars

A lovely evening at a works Christmas…

A lovely evening at a works Christmas Party last night. Special thanks to the amazing bouncer Katy who stayed with our daughter when her taxi didn't show up and made sure she was safe.

December 5, 2025
Unprompted review
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Reply from Silvermere Golf & Leisure

Thank you for leaving your review. We’re delighted to hear that you enjoyed your Christmas party with us, and that one of our bouncers was able to take good care of your daughter. We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Very trustworthy, professional and friendly

I had a full bag fitting with Jamie. I was skeptical at first since I was a bit rusty and was a little worried I’d just be sold to. I just had a lesson with my trusted “coach” to fix some swing faults and he was very impressed with the fitting of the clubs. Jamie didn’t try to sell me any particular brand/club but based everything on data/performance. I tried various brands/models “blind” and picked the best performing ones. To quote my coach; “glad to see they did a good job”. I definitely recommend Jamie at Silvermere for a fitting. Very trustworthy, professional and friendly service.

November 16, 2025
Unprompted review
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Reply from Silvermere Golf & Leisure

Hi Andrew, thank you for sharing this! We’re delighted to hear Jamie put you at ease and delivered a fitting focused purely on data and performance. It’s great to know your coach was impressed too.

We really appreciate the recommendation - and we’ll be sure to pass your kind words on to Jamie!

Rated 5 out of 5 stars

Fitting experience

I had a fitting with Harry. He was excellent. Patient and informative. Nothing was too much trouble and most of all if he thought there was no need to sell me something he didnt try to sell it to me. Highly recommended.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience at Left Handed Golf – Shoutout to Jeevs

Popped into Left Handed Golf to pick up 3 new wedges and got looked after by Jeevs – top guy! He gave me some solid advice, checked over the specs of my irons, and made sure the gapping between clubs was spot on.

Really friendly and easy to deal with – no pressure, just proper helpful service. You can tell he knows his stuff and wants to make sure you're walking away with what actually suits your game.

Massive thanks to Jeevs for the help – if you're heading to Left Handed Golf, definitely ask for him!

June 5, 2025
Unprompted review
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Reply from Silvermere Golf & Leisure

Hi Oli, Thanks so much for the review! We're thrilled to hear Jeevs took such good care of you. Enjoy the new wedges, and we’ll be sure to pass on your kind words to him. Hope to see you again soon!

Rated 5 out of 5 stars

GREAT EXPERIENCE WITH A LAUGH

This was my first time visiting Silvermere golf store. What a delight! I am new to golf (finally joining the rest of the family! 🙄😅) and was looking for a pair of golf shoes. Dan was very helpful (and patient!) in recommending shoes to try on and I ended up buying a pair almost double the price of the ones I was hoping to buy! I joked with Dan and Joe (other salesman I was having a laugh with) that they should throw in a pair of socks as a sweetener 😉 and guess what? Joe did! 😃 Thank you, Dan and Joe - great partnership which means I may well be back! So watch out 😆.

June 11, 2025
Unprompted review
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Reply from Silvermere Golf & Leisure

Thanks for the review! We're so glad your first visit to Silvermere was a great one. Dan and Joe will be thrilled to hear your kind words -sounds like they made shoe shopping a lot more fun (and comfy with those socks!). We look forward to seeing you again soon!

Rated 1 out of 5 stars

Purchased a pair of golf shoes

Purchased a pair of golf shoes, which can I say the customer service was horrendous from start to finish, tried them whilst on a golf simulator when I got back home really didn’t get on with them as they had really high heel there was barely any room to walk in the shop or try holding a club whilst wearing them. Took them back the next day and the store manager was obnoxious and refused to replace saying they have been worn, I strongly recommend not using this store as the after sales service is worse than poor. I my self will never be going back there.

May 24, 2025
Unprompted review
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Reply from Silvermere Golf & Leisure

You purchased a pair of shoes in June 2024, and returned these shoes after 11 months for a fault of “squeaking” and these were replaced/no quibble with the same model/size: Nike Air. You have worn the shoes outside walking to your simulator and hit balls with them on and they are clearly used inside and out. We are therefore unable to change shoes that are used as is the case with ANY retail store.

You used threatening language to our staff quote “there won’t be a scene if I get what I want” which we do not tolerate in any circumstances.

Fortunately, 999 out of 1000 customers who visit us understand and love what we do. We wish you all the best with your purchases elsewhere.

Rated 5 out of 5 stars

I have been into the Silvermere golf…

I have been into the Silvermere golf shop today and twice in December last year.Everytime l have been into the shop l needed help and advice as l was buying golf items for my son.All the people who served me were extremely polite extremely helpful and extremely pleasant.I can't remember the last time l was treated so well in a shop.

March 24, 2025
Unprompted review
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Reply from Silvermere Golf & Leisure

Good morning Angela, thank you for leaving a review. We're delighted to hear that you've had such positive experiences at our golf shop. Our team always strives to provide excellent service, and we’re glad we could help you find the right items for your son. We look forward to welcoming you again soon.

Rated 5 out of 5 stars

A return visit this weekend and not…

A return visit this weekend and not disappointed.
Excellent service when buying my stand bag and Joe in shoe shop was fantastic.He was so welcoming and knowledgeable and made sure I got the best shoes for me .
The ladies clothes section is wonderful with a large selection of clothes and many great offers
Will be back again ….

February 22, 2025
Unprompted review
Rated 5 out of 5 stars

Superb as always

On our annual trip (might be more after today) to Silvermere we were looked after incredibly well by all staff but a massive thankyou to Joe in particular with his help on the shoes. Fantastic advice regarding what grip is best and the best type of shoe for my foot type.

See you in 6 months!

February 22, 2025
Unprompted review
Rated 5 out of 5 stars

Superb golf fitting.

Just come back from Silvermere for a club fitting. First one ever. The guy I saw was Jamie Northcote. He was superb. I was expecting a sort of pushy salesman, on the contrary. At no point did he say these are the best clubs for your swing “blah blah blah” buy these. He genuinely liked his job. They had loads of clubs to choose from. Just really impressed.

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Well worth the travel …

I live near Brighton but travel to Silvermere to get both clubs and equipment as I've found the range provided exceptional, pricing always very competitive and customer service excellent.
Today I bought a new PowaKaddy cart bag but needed some assistance with it's compatibility with my current trolley - superb service by the '2 Joe's' - a very happy customer !

January 2, 2025
Unprompted review
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Reply from Silvermere Golf & Leisure

Good afternoon, thank you for your wonderful feedback! We’re thrilled to hear that you make the journey from Brighton to visit us at Silvermere.

It’s great to know that you’ve been impressed with our range, pricing, and customer service. We’re especially pleased that the ‘2 Joe’s’ were able to assist you with your new PowaKaddy cart bag and ensure it was compatible with your trolley.

We look forward to welcoming you back soon! Enjoy your new cart bag, and happy golfing!

Rated 5 out of 5 stars

I visited Silvermere twice over the…

I visited Silvermere twice over the X-mas period . Once for some new tops , a new pair of shoes and then, after my trolley broke during a game, a new carry bag. There is such a great selection . Both times Joseph Bennett gave me great support - he listened, considered my needs and proposed . Exactly what I needed - and how I like to shop . Thank you Joseph ....

January 1, 2025
Unprompted review
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Reply from Silvermere Golf & Leisure

Hi Chris, thank you for taking the time to share your experience with us at Silvermere! We're thrilled to hear you visited us twice over the holiday period and found everything you needed.

We're especially pleased to hear about the exceptional service Joseph provided. We'll be sure to pass along your review to him—it will make his day!

We look forward to welcoming you back soon. If there’s anything else we can assist you with, don’t hesitate to let us know.

Rated 5 out of 5 stars

Club fitting

I recently had a custom club fitting with Ron Noel at Silvermere Golf. He was excellent. I was a bit nervous, having just started back at golf after a 25 year layoff!! but he put me at ease straight away.

I’m a small woman (5 ft 1”) and because I’m just starting back I wanted some forgiving clubs but also clubs that I could grow into. He showed me a reasonable range of clubs and we took a long time (ie sufficient) going through each one and adapting as we went through.

He had a nice relaxed approach and there was no hard sell. I felt that I came away with the right clubs for me.

The clubs should arrive within the next 3 weeks and I’ll report back with an update on the rest of the service from Silvermere and the new clubs.

I should add that the shop has one of the best ranges of women’s clothes in the area, although perhaps there could be a better selection of shoes.

Overall a great experience at Silvermere.
Thanks

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer experience

Great customer experience, from fitting to communication to delivery. 5/5 will use again

August 13, 2024
Unprompted review
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Reply from Silvermere Golf & Leisure

Hi Neil, many thanks for leaving a review of your custom fitting experience here at Silvermere. Enjoy your new clubs!

Rated 5 out of 5 stars

I returned to Silvermere to buy golf…

I returned to Silvermere to buy golf clothes and shoes having had an excellent experience there last year.
Full marks to Joseph Bennett in the shoe section who was so professional helpful and friendly,and very quickly helped me chose the right shoes.
I will be back again !

August 14, 2024
Unprompted review
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Reply from Silvermere Golf & Leisure

Hi Judith, many thanks for leaving a review of your experience at the Golf Store. We're thrilled the service you received from Joe was great and we hope you enjoy your new shoes. Look forward to welcoming you back soon...

Rated 5 out of 5 stars

Great fitting and retail service

My wife and I both had a woods fitting. Both fitters Dave and Neil were great and fitted us with excellent clubs; my wife was able to take hers away with her and mine arrived within a few days.
The shop is also well worth a visit-vast choice and good value-we bagged a few bargains!
Customer service was refreshingly good in all aspects-arrangements, fitting, shop and after-service.
I would thoroughly recommend Silvermere.

June 30, 2024
Unprompted review
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Reply from Silvermere Golf & Leisure

Thank you for leaving a review. We are pleased to hear you enjoyed your visit/custom fitting at Silvermere. We look forward to welcoming you back soon.

Rated 1 out of 5 stars

We had one of the worst experiences…

We had one of the worst experiences with the Silvermere golf store - shoe department. This is the 2nd shoe we had to replace due to collapse of the shoe support with the last one having hole in the right shoe. The customer experience and tone of the staff (Joe & others) was discerning and they put the blame on us stating the shoe horn was not used hence the issue. This is the most ridiculous explanation I have heard over my entire life and really disappointed with the overall experience. Further they asked me to leave the shoes and will charge me postage to return back to them. Sorry but a absolute NO-GO shoe store in my experience

June 13, 2024
Unprompted review
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Reply from Silvermere Golf & Leisure

Thank you for your review.

Feedback sites are important to help hold us to account as a business, but it is also important that they state facts that are true and reflect the real experience.

Fortunately, 499 out of 500 of our customers love what we do but sadly at times we are unable to meet some customers’ expectations.

For clarity I have located your purchase receipt, and the shoes are out of warranty in contradiction to when returned you them with no receipt and you claimed they were 1 DAY inside there 1 year warranty.

There is no fault with the shoe, the back of the right shoe is broken down and we have in fact resolved this instore already with some manipulation to it. We do recommend with any shoes to avoid breaking the heel down when putting your shoes on, they will fold and possibly split if your shoes are put on in this manner. The warranty does not cover this type of use/damage I’m afraid.

One very important final point of note that you do not highlight. The first pair of shoes we replaced for you without contest, a pair of Skechers was clearly faulty and replaced with no argument because the shoe was faulty. Your second pair, a Puma shoe is out of warranty and not faulty hence we have not replaced it.

I’m sorry we were unable to meet your expectations on this occasion.

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