Great day out for a club fitting at Silvermere. Expert fitting professional. Fantastic well stocked golf store Less expensive than I thought and a beautiful setting for a summers day. Everything you... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Great day out for a club fitting at Silvermere. Expert fitting professional. Fantastic well stocked golf store Less expensive than I thought and a beautiful setting for a summers day. Everything you... See more
Company replied
My wife and I both had a woods fitting. Both fitters Dave and Neil were great and fitted us with excellent clubs; my wife was able to take hers away with her and mine arrived within a few days. Th... See more
Company replied
After my initial visit in Feb this year I have headed back for some new fairway woods and a wedge. Yet again I was greeted with the upmost courtesy and professionalism and was lucky enough to hav... See more
Be careful, excellent facility and golf fitting team superb…..however Over promise under deliver on when clubs turn up, having spent over £4K, delivery dates have been and gone with no updates and a... See more
Silvermere Golf Store, the ultimate shopping experience for Golfers. Home of Planet FootJoy Shoe Studio & National Custom Fitting Centres. Based in Cobham.
Redhill Road, KT11 1EF, Cobham, United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great day out for a club fitting at Silvermere. Expert fitting professional. Fantastic well stocked golf store
Less expensive than I thought and a beautiful setting for a summers day. Everything you need on site for a great day out.

Reply from Silvermere Golf & Leisure
Had a fitting for left handed irons at Silvermere with Bill. As an 18-20 handicapper I was unsure whether I would benefit from this as while I can hit the ball reasonably well I am inconsistent. Bill clearly explained the fitting process, monitored me hit a number of shots with my current 7 iron (which he did say should be in the British Museum) and once he removed the poorly struck shots that gave a baseline of various figures. He then set up 6 game improver 7 irons and I proceeded to hit balls. Combined with the stats and my feel it became quickly evident of the club that suited most. As a pro, he also gave me a few tips which helped my swing and made the fitting more effective. Just have to wait for the clubs to be made now. Based on my experience of club fitting I would highly recommend a club fitting (about 1 1/2 to 2 hours duration), the fee plus a bit extra is refunded against the club purchase.

Reply from Silvermere Golf & Leisure
Hello,my family and I visited the restaurant for a bite to eat before heading to the range,this was the fire time I had been there as it was recommended.
When we arrived the waitress was helpful and told us to find a table as their was 5 of us and hadn't booked,I stumbled across the members only area only to be very rudely and aggressively told by a member that (THIS IS A MEMBERS ONLY AREA NOT FOR YOUR FAMILY BUT FOR US GOLFERS ONLY).
I understand that some golf restaurants have the areas for members only but the way he came across was very aggressive, I myself am a golfer and a headgreens keeper at a very prestigious golf club.
Only to make matters worse, the light lunch we had wasn't the greatest either, cold food and very slow and forgetful service.
I know whoever this message gets to you can't enforce to the members to be more accommodating to visitors but maybe a quiet word?
Thanks for reading and again sorry for the negative review!

Reply from Silvermere Golf & Leisure
A lovely evening at a works Christmas Party last night. Special thanks to the amazing bouncer Katy who stayed with our daughter when her taxi didn't show up and made sure she was safe.

Reply from Silvermere Golf & Leisure
I had a full bag fitting with Jamie. I was skeptical at first since I was a bit rusty and was a little worried I’d just be sold to. I just had a lesson with my trusted “coach” to fix some swing faults and he was very impressed with the fitting of the clubs. Jamie didn’t try to sell me any particular brand/club but based everything on data/performance. I tried various brands/models “blind” and picked the best performing ones. To quote my coach; “glad to see they did a good job”. I definitely recommend Jamie at Silvermere for a fitting. Very trustworthy, professional and friendly service.

Reply from Silvermere Golf & Leisure
I had a fitting with Harry. He was excellent. Patient and informative. Nothing was too much trouble and most of all if he thought there was no need to sell me something he didnt try to sell it to me. Highly recommended.
Popped into Left Handed Golf to pick up 3 new wedges and got looked after by Jeevs – top guy! He gave me some solid advice, checked over the specs of my irons, and made sure the gapping between clubs was spot on.
Really friendly and easy to deal with – no pressure, just proper helpful service. You can tell he knows his stuff and wants to make sure you're walking away with what actually suits your game.
Massive thanks to Jeevs for the help – if you're heading to Left Handed Golf, definitely ask for him!

Reply from Silvermere Golf & Leisure
This was my first time visiting Silvermere golf store. What a delight! I am new to golf (finally joining the rest of the family! 🙄😅) and was looking for a pair of golf shoes. Dan was very helpful (and patient!) in recommending shoes to try on and I ended up buying a pair almost double the price of the ones I was hoping to buy! I joked with Dan and Joe (other salesman I was having a laugh with) that they should throw in a pair of socks as a sweetener 😉 and guess what? Joe did! 😃 Thank you, Dan and Joe - great partnership which means I may well be back! So watch out 😆.

Reply from Silvermere Golf & Leisure
Purchased a pair of golf shoes, which can I say the customer service was horrendous from start to finish, tried them whilst on a golf simulator when I got back home really didn’t get on with them as they had really high heel there was barely any room to walk in the shop or try holding a club whilst wearing them. Took them back the next day and the store manager was obnoxious and refused to replace saying they have been worn, I strongly recommend not using this store as the after sales service is worse than poor. I my self will never be going back there.

Reply from Silvermere Golf & Leisure
I have been into the Silvermere golf shop today and twice in December last year.Everytime l have been into the shop l needed help and advice as l was buying golf items for my son.All the people who served me were extremely polite extremely helpful and extremely pleasant.I can't remember the last time l was treated so well in a shop.

Reply from Silvermere Golf & Leisure
A return visit this weekend and not disappointed.
Excellent service when buying my stand bag and Joe in shoe shop was fantastic.He was so welcoming and knowledgeable and made sure I got the best shoes for me .
The ladies clothes section is wonderful with a large selection of clothes and many great offers
Will be back again ….
On our annual trip (might be more after today) to Silvermere we were looked after incredibly well by all staff but a massive thankyou to Joe in particular with his help on the shoes. Fantastic advice regarding what grip is best and the best type of shoe for my foot type.
See you in 6 months!
Just come back from Silvermere for a club fitting. First one ever. The guy I saw was Jamie Northcote. He was superb. I was expecting a sort of pushy salesman, on the contrary. At no point did he say these are the best clubs for your swing “blah blah blah” buy these. He genuinely liked his job. They had loads of clubs to choose from. Just really impressed.
I live near Brighton but travel to Silvermere to get both clubs and equipment as I've found the range provided exceptional, pricing always very competitive and customer service excellent.
Today I bought a new PowaKaddy cart bag but needed some assistance with it's compatibility with my current trolley - superb service by the '2 Joe's' - a very happy customer !

Reply from Silvermere Golf & Leisure
I visited Silvermere twice over the X-mas period . Once for some new tops , a new pair of shoes and then, after my trolley broke during a game, a new carry bag. There is such a great selection . Both times Joseph Bennett gave me great support - he listened, considered my needs and proposed . Exactly what I needed - and how I like to shop . Thank you Joseph ....

Reply from Silvermere Golf & Leisure
I recently had a custom club fitting with Ron Noel at Silvermere Golf. He was excellent. I was a bit nervous, having just started back at golf after a 25 year layoff!! but he put me at ease straight away.
I’m a small woman (5 ft 1”) and because I’m just starting back I wanted some forgiving clubs but also clubs that I could grow into. He showed me a reasonable range of clubs and we took a long time (ie sufficient) going through each one and adapting as we went through.
He had a nice relaxed approach and there was no hard sell. I felt that I came away with the right clubs for me.
The clubs should arrive within the next 3 weeks and I’ll report back with an update on the rest of the service from Silvermere and the new clubs.
I should add that the shop has one of the best ranges of women’s clothes in the area, although perhaps there could be a better selection of shoes.
Overall a great experience at Silvermere.
Thanks
Great customer experience, from fitting to communication to delivery. 5/5 will use again

Reply from Silvermere Golf & Leisure
I returned to Silvermere to buy golf clothes and shoes having had an excellent experience there last year.
Full marks to Joseph Bennett in the shoe section who was so professional helpful and friendly,and very quickly helped me chose the right shoes.
I will be back again !

Reply from Silvermere Golf & Leisure
My wife and I both had a woods fitting. Both fitters Dave and Neil were great and fitted us with excellent clubs; my wife was able to take hers away with her and mine arrived within a few days.
The shop is also well worth a visit-vast choice and good value-we bagged a few bargains!
Customer service was refreshingly good in all aspects-arrangements, fitting, shop and after-service.
I would thoroughly recommend Silvermere.

Reply from Silvermere Golf & Leisure
We had one of the worst experiences with the Silvermere golf store - shoe department. This is the 2nd shoe we had to replace due to collapse of the shoe support with the last one having hole in the right shoe. The customer experience and tone of the staff (Joe & others) was discerning and they put the blame on us stating the shoe horn was not used hence the issue. This is the most ridiculous explanation I have heard over my entire life and really disappointed with the overall experience. Further they asked me to leave the shoes and will charge me postage to return back to them. Sorry but a absolute NO-GO shoe store in my experience

Reply from Silvermere Golf & Leisure
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.