Silver Mushroom LtdReviews 

462
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

I had been told that there was a 1 - 2 week lead-time, but I'm yet to receive any updates despite chasing, even though the two weeks have now passed!

Rated 5 out of 5 stars

Good looking website and found exactly what we were looking for. Easy to order and item arrived quickly.

Rated 5 out of 5 stars

I ordered four Kilner jars because they were cheaper here than other online retailers. It's always a bit nerve wracking ordering glass products, but, I have to say they all arrived intact. The jars... See more

Company replied

Rated 5 out of 5 stars

Unfortunately it’s increasingly rare to find a company on line like this one, selling tasteful high quality products and providing customer service deserving of the description. I’m talking *real peop... See more

Company details

  1. Home Goods Store

Written by the company

Family run business selling premium quality kitchen and home wares online.


Contact info

4.0

Great

TrustScore 4 out of 5

462 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(462)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic company

Fantastic company - so glad to have found them online. Excellent customer service, great communication & very fast & safe delivery of a beautiful butter dish & stunning glass photo frames. They were really well packaged & arrived within 2 days of ordering at the time the delivery company stated. Thank you so much- will definitely be ordering again from you.

October 1, 2021
Unprompted review
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Reply from Silver Mushroom Ltd

So glad you love Silver Mushroom & we are glad you found us!
Amazing that you love your items you have received :)
Can't wait to se you shop with us again!

Rated 5 out of 5 stars

Great range, well presented.

Good looking website, that was easy to navigate. Something for every price range and some great sale items.
My order arrived promptly, well but not overly packaged and everything was as described
No issues at all, Silver Mushroom will be bookmarked and visited again.

September 30, 2021
Unprompted review
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Reply from Silver Mushroom Ltd

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work :)

Rated 5 out of 5 stars

I’ve never shopped from this company…

I’ve never shopped from this company before. I will certainly be shopping on here again
Excellent service, communication and high quality product

September 29, 2021
Unprompted review
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Reply from Silver Mushroom Ltd

Hello Kate!

We really appreciate you taking the time to share your 5 star rating with us. We look forward to seeing you again soon and so glad you had the best expereince possible.

Gwen

Rated 1 out of 5 stars

Avoid

Ordered a set of Mason Cash bowls, three out of four were marked, scratched, chipped and had poor paint work, they look like seconds but it definitely doesn’t state this on the website. Sent an email straight away and received no response. Sent a second email asking for someone to contact me…nothing. Really poor customer service. Avoid.

September 28, 2021
Unprompted review
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Reply from Silver Mushroom Ltd

Dear Becs, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Apologies that you received some slightly faulty bowls from us, these should have been checked before they left the warehouse. I can see my colleague Hilary tried contacting you about how you would like to proceed with this and left a voicemail but heard nothing back.
So sorry you feel we provided poor service, but from my understanding this has all been dealt with for you now :)

Please feel free to get in touch further if you have any more queries or concerns!

Gwen

Rated 5 out of 5 stars

Fantastic service really fast delivery

Fantastic service, really fast delivery and the things I ordered are beautiful!

September 28, 2021
Unprompted review
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Reply from Silver Mushroom Ltd

Thank you so much for your 5-star review Jacqueline! We will share this with the team to let them know to keep up the amazing work.

Gwen :)

Rated 5 out of 5 stars

Superb service

Superb service, great products and competetive prices.
Having looked around for a gift in a particular product range I came across Silver Mushroom. Not only did they carry a great range, their prices were the best I found too. A large Dept store site offered to price match if I found the items that I was wanting cheaper elsewhere but to be honest why not give the business to a small "British" business that was already cheaper - plus they were also offering free delivery.
I had to call the Company to rectify a mistake that I had made when ordering and spoke to a lovely and helpful lady who sorted the issue promptly.
I also chose the ordinary free delivery as time was not am important factor for me and was amazed when it was delivered within two days!!!
Absolutely sterling service.I will definitely be back.

September 26, 2021
Unprompted review
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Reply from Silver Mushroom Ltd

Thank you so much Barbara for this great 5-star review!
We really appreciate your business and helping to share the word about Silver Mushroom.

We hope to see you shop with us again :)

Gwen

Rated 5 out of 5 stars

Quite addicted to this lovely company…

Quite addicted to this lovely company after so many great purchases, especially my mugs, platters and glasses. My 'big retail' shopping days are so over. Quirky, unique product. Real, helpful and genuinely customer-centric people. Small local businesses every time for me now. Can't wait for the sale now. Bring on Christmas shopping....

September 14, 2021
Unprompted review
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Reply from Silver Mushroom Ltd

Thank you so much for your kind words Erica, it really means a lot to us here at Silver Mushroom.
We can see that you love our products from your continuous support, and we hope to see more future orders from yourself :)

Kind wishes,
Gwen

Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company.
Bought a smeg kettle and toaster and the service was great by all the team at silver mushroom.
I contacted them after buying the kettle to see if I could get the toaster to match, they said it was out of stock but as soon as it was back in they would contact me and they were true to what they said.
When it came in they contacted me and I purchased the toaster as soon as contact was made. Everything they said they delivered on.
It really does make a change to have complete confidence in a company.
I would recommend silver mushroom to everyone and will continue to buy from them.
A very big thank you to:
Alice, Ali, Hillary & Betty.

September 10, 2021
Unprompted review
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Reply from Silver Mushroom Ltd

I am glad the team followed up and contacted you regarding the toaster becoming available. We do our very best here at Silver Mushroom to provide the best customer service!

Kind wishes,
Gwen

Rated 5 out of 5 stars

Bought Artisan dinner and side plates…

Bought Artisan dinner and side plates which are a beautiful set which I am collecting. The delivery service was excellent. Will be purchasing again very soon. Thank you Silver Mushroom 😀

September 4, 2021
Unprompted review
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Reply from Silver Mushroom Ltd

Thank you so much for taking the time out to leave us such a lovely 5* review. As a small business this means the world and we hope to see you shop with us again.

Kind wishes,
Gwen

Rated 5 out of 5 stars

Great experience 🙂

I purchased six 3 litre Kilner jars from 'Silver mushroom' Arrived on time, excellent packaging and a quality product. Great experience, thank you Rebecca & Emmie, will visit your online store again soon 🙂

August 18, 2021
Unprompted review
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Reply from Silver Mushroom Ltd

Thank you so much Matthew for your 5-star review.
We really appreciate you being a customer and helping to share the word about us here at Silver Mushroom!
We’re here for you anytime.

Gwen

Rated 4 out of 5 stars

Nothing has arrived

*I would like to add a comment and update my review about Silver Mushroom. The delivery has not arrived but the service from their work colleague, Hilary has been excellent. She has kept me fully updated. The order was cancelled and reissued and has arrived. Thank you . I feel confident using your company in the future.

I have ordered from this company. Paid for next day delivery. My purchase has still not arrived. I have tried to track the parcel and contact the company but there seems to be multiple issues with their website.
I'm hoping to still get my purchase delivered ..But I'm not feeling confident. I will not use this company again.

August 17, 2021
Unprompted review
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Reply from Silver Mushroom Ltd

*Edit: Thanks very much for updating your review Samantha and I'm pleased Hilary managed to get this sorted for you. Kind Regards, Rebecca

Hi Samantha, I have just looked into this for you. I can see that you ordered yesterday, August 16th, so your order should indeed have arrived today but I will of course look into this for you first thing tomorrow and find out why it has not been delivered. We do our utmost to ensure timely deliveries of all parcels, but the odd one can go astray or be delayed and rest assured, we will be sure to track this down, and of course replace it if it has gone missing. Apologies for any inconvenience caused. Kindest Regards, Rebecca

Rated 5 out of 5 stars

Pure 'glass'

I ordered four Kilner jars because they were cheaper here than other online retailers. It's always a bit nerve wracking ordering glass products, but, I have to say they all arrived intact. The jars were delivered by courier in a large cardboard box, packed with thick brown paper, very well done.

August 14, 2021
Unprompted review
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Reply from Silver Mushroom Ltd

Thank you for your lovely 5* Review Peter, I will feed this information pack to the packers :)
We hope to see you return and shop with Silver Mushroom again.

Gwen

Rated 5 out of 5 stars

Simplicity with style

Easy website to navigate and place an order, a good selection of products in complimentary styles to create the perfect selection of things to buy in one place, quick delivery - love it!

August 11, 2021
Unprompted review
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Reply from Silver Mushroom Ltd

Thank you so much for your fantastic 5 star review!!
All our products are hand selected by Rebecca & Emmie and will feed this back to them :)
Gwen

Rated 5 out of 5 stars

Very quick delivered!

Very quick delivered!! Website easy to use!!

August 8, 2021
Unprompted review
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Reply from Silver Mushroom Ltd

Thank you Leyla, all feedback about our website is very valuable from a customer's perspective and I will pass your feedback onto the web team :)

Gwen

Rated 4 out of 5 stars

Order was delivered quickly and was…

Order was delivered quickly and was well wrapped up and packaged. Goods were good price. Would shop again.

August 8, 2021
Unprompted review
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Reply from Silver Mushroom Ltd

The team here at Silver Mushroom is thrilled to hear such good feedback, we love hearing that you would come back and shop with us again.

Gwen

Rated 2 out of 5 stars

Return Policy Sucks

I ordered a really expensive product and despite the fact that I was unhappy with it and some of the equipment was faulty, I couldn’t return it. The team communicated well but the return policy sucks.

August 5, 2021
Unprompted review
Silver Mushroom Ltd logo

Reply from Silver Mushroom Ltd

Hi Anna, I understand your frustration but just to clear it up, you can return a product with a manufacturer fault. It will be examined by the brand manufacturer's mechanics, who will repair it if possible or replace/refund if it is beyond repair. If it is found to not be faulty, then it will be returned to you. I hope this is clear. Kindest Regards, Silver Mushroom Team.

Rated 5 out of 5 stars

Amazing service

Excellent service and amazing products
Ordered 3 items one was a bit dented but sent emails and got new one more aless straight away
Would shop with you again you have got some lovely things and at a great price
Nice to have a company that sorted something out straight away thank you

August 5, 2021
Unprompted review
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Reply from Silver Mushroom Ltd

Thank you for your lovely feedback and for the 5 star review!
Looking forward to you shopping with us again Angela :)

Gwen

Rated 5 out of 5 stars

Happy at purchasing from this small…

Happy at purchasing from this small company. Sufficient packaging, great delivery timeframe no issues raised. No issues had to be raised.

August 4, 2021
Unprompted review
Silver Mushroom Ltd logo

Reply from Silver Mushroom Ltd

Thank you Kim for your lovely words!
We hope to see you shop with us again :)

Gwen

Rated 4 out of 5 stars

Smeg blender

My Smeg blender arrived although it did seem to take slightly longer than my other deliveries and I felt I could have been kept in touch more. However the blender has arrived and works extremely well. Now sat on my kitchen work top and looks smart as well!

August 3, 2021
Unprompted review
Silver Mushroom Ltd logo

Reply from Silver Mushroom Ltd

So glad your happy with your blender aren't they just beautiful!
All feedback is welcome and thank you so much for taking the time out of your day to leave us a 4 star review :)

Gwen

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