Simple Car & Van Rental Reviews 

133
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Brilliant car hire company! Easy to book, Neal was at Exeter station when we arrived, great car and no issues on return. Would highly recommend and will definitely be using these guys again. Thanks fo... See more

Rated 5 out of 5 stars

Best car hire there is!! Amazing service and communication, very smooth process overall. Cars are lovely and without any problems. Highly recommend!

Company replied

Rated 5 out of 5 stars

Our car broke down on the very first day of our family holiday to Devon. We contacted several car hire companies, none of which could supply a suitable car for a reasonable price, nor could they get o... See more

Rated 5 out of 5 stars

We stressed out Americans arranged a rental car through Simple Car prior to a recent trip, including pick-up and drop-off at the Exeter rail station. Everything went smoothly and without a glitch. A... See more

Company details

  1. Car Leasing Service
  2. Car Rental Agency
  3. Van Rental Agency

Written by the company

Conveniently located family-run Car & Van rental at Exeter StDavids, Torquay & Totnes Train Stations. Explore Devon & Cornwall with ease. Quality vehicles, friendly service. Book now


Contact info

4.9

Excellent

TrustScore 5 out of 5

133 reviews

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4.9

All reviews

(133)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great staff

Great staff! Wonderful cars! Incredible experience!

April 10, 2023
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Reply from Simple Car & Van Rental

Thankyou, glad you had a good time.

Rated 5 out of 5 stars

Torquay van hire

All aspects of the hire, management & vehicle condition 5 star, would use them again without hesitation

April 17, 2023
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Reply from Simple Car & Van Rental

So kind, Thankyou.

Rated 5 out of 5 stars

Will be my first choice next time around. Get my recommendation.

Neal from From simple car and van rental Torquay made car rental simple, quick and easy. This meant I could make the best of a holiday with my niece. Turn left out of the train station and there they are. Price very fair too. I would definitely use them again. They get my recommendation. Thanks Neal!

April 18, 2023
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Reply from Simple Car & Van Rental

Thankyou ❤️

Rated 4 out of 5 stars

Straight Forward Rental.

Good location friendly helpful staff taxi/train nxt door bus 5min walk away! easy/simple rental
Will be Useing Simple Van again Soon

April 4, 2023
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Reply from Simple Car & Van Rental

Many thanks for taking the time to review our services.

Rated 5 out of 5 stars

Such a Wonderful Service!

Such a wonderful service from start to finish. The hire car was immaculate and a joy to drive! Communication was fantastic and nothing was too much trouble. I would definitely use them again and would recommend to family and friends without a shadow of doubt.

April 11, 2023
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Reply from Simple Car & Van Rental

So kind, thank you.

Rated 3 out of 5 stars

Damage claim

I returned the car on a Friday morning during business hours though no-one was around, with no damage to the vehicle. A week later I received an email bill for 125 pounds for damage, which I immediately questioned in response. I received no reply to my email or a follow-up phone message.
The following week I did get a response, which contained an apology for the failure of their systems (automated reply and human reading of their emails) to contact me previously, and with before-and-after photographs showing a small scratch on the front bumper I had not noticed.
So on the whole, a mixed experience. I will use the company again as their past service at Torquay station has been very good. I will try to be sure that I return cars at times when their office is staffed!

March 31, 2023
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Reply from Simple Car & Van Rental

We are sorry to hear that our service has not been 100% on this occasion. We had a few tech issues when reporting the damage to you for this we apologise.
I understand the Rental Desk has been in contact to discuss this issue.

Rated 5 out of 5 stars

Excellent service overall

Updated: Booked a van at short notice for a local furniture move. This was all done in person at the Torquay Station depot. Easy to use service and a fair price for the day's hire. I only needed the van for a couple of hours in reality so picked up at 11am and back by 3pm. Online booking was easy and quick, some documentation required on pickup but no issues. I paid a little more to reduce the excess but worth it to my mind. I previously knocked off a star purely because it took 10 days for the deposit amount of £250 to be removed from my credit card. However I'm happy with the explanation given which meant that the problem lies with Barclaycard. All in all I would recommend this company and I will definately use them again in the future.

February 25, 2023
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Reply from Simple Car & Van Rental

Hi, Many thanks for taking the time to review our service. With regards to the deposit, we Preauthorise the payment card at time of pick-up, once the rental is closed we cancel the deposit. Your deposit was cancelled 22/02/2023 08:54 which was the day of your return. I have looked into it and have no idea why your Bank has taken 10 days to release it to you!

Rated 5 out of 5 stars

Excellent service

Excellent service and information on pick up and return of the car. This was the first time that I had rented an electric vehicle and comprehensive information was given about the operation of the vehicle.

February 25, 2023
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Reply from Simple Car & Van Rental

Glad you enjoyed it!

Rated 5 out of 5 stars

Personal delivery and collection at…Totnes station

Personal delivery and collection of hire car at Totnes station was exactly what I wanted. It made my travel to and from Devon by train the obvious choice .a stress free and relaxed journey

February 25, 2023
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Reply from Simple Car & Van Rental

Stress Free is our aim!.

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