I contacted Simplehuman as my spout broke and being plastic could not be fixed. The kindness and help given to me was amazing both in direct communication and via email. I couldn't be happier with the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our simple human semi round sensor bin failed after 14 months. Having contacted customer service we sent in a video and details. Despite the video file being too large to email the team stayed on the... See more
Company replied
Excellent service from Laarni. I bought the Sensor Mirror Trio Max a couple of years ago and the mirror became separated from its base rendering it unusable. I contacted Simple Human and within 24 h... See more
Company replied
I purchased a Simple Human illuminated magnifying mirror last August 2025. Recently, it had stopped charging and working. Therefore I contacted Customer Services via email and they immediately respond... See more
Company details
Written by the company
We design tools that help people become more efficient at home Day to day life has room for improvement. That's the basic thinking behind simplehuman. Many activities in our daily routine are so basic that we take them for granted. Washing our hands, cleaning up after a meal, grooming and prepping our appearance. Through innovation and new technologies, we find ways to streamline these simple tasks. We call our products tools for efficient living.
Contact info
Level 3 Warehouse, 1 Fleur de Lis Passage , E1 6RB, London, United Kingdom
- 01491875974
- support@simplehuman.co.uk
- www.simplehuman.co.uk
4.6
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Unbelivably pleasent and efficient team…
Unbelivably pleasent and efficient team at Simplyhuman. Exchanged our faulty mirror with a replacement inspite of us not having the original receipt.
Thank you team. A great experience.
Philip
April 1, 2026
Unprompted review
Reply from Simplehuman UK
Thank you so much for your kind words Philip! We’re absolutely delighted to hear you had a great experience with the team!
Providing a smooth and hassle-free service is always our goal, so we’re especially pleased we could help resolve the issue with your mirror quickly and efficiently.
Your feedback truly means a lot to us, and we’ll be sure to share it with the team. Thanks again for your support!
-Simplehuman
Brilliant Customer Support (when was the last time I could say that!?)
I have a kitchen bin that had given good service but the plastic lid had cracked. A quick email to their support people and they identified a replacement part and a link to a fitting instructions video. Brilliant service!
April 1, 2026
Unprompted review
Reply from Simplehuman UK
Hello Ian,
Thanks so much for your lovely review! Really glad we could help you get things sorted quickly and keep your bin going!
If you need any further support please let us know.
-Simplehuman
Super reactive
Super reactive, efficient and friendly customer support.
March 31, 2026
Unprompted review
Reply from Simplehuman UK
Hello!
Thank you! We aim to offer excellent service and I'm so pleased to see this was your experience. :)
~Simplehuman
One great company !
What an easy company to deal with. The ten year warranty was used recently and there wasn’t a single obstruction placed in our way. Have since purchased another 2 of their products. Thank you again
March 29, 2026
Unprompted review
Reply from Simplehuman UK
Hello Stephen,
I'm sorry to hear your product developed a fault but I'm really pleased you were able to raise a claim under the warranty period and we were able to resolve this to your satisfaction.
Thank you for taking the time to review the service you received.
-Simplehuman
Excellent service as always
Excellent service as always. I have been buying from Simple Human for the past 10+ years and I have always encountered great service. I have only claimed x2 on warranty, and the speed of the service to sort ny issue out always arrives promptly. Thanks Phoebe for sorting that out for me today 😊
March 31, 2026
Unprompted review
Reply from Simplehuman UK
Hello Serife,
Thank you for taking the time to leave us a review.
We’re delighted Phoebe could help quickly and smoothly.
We will pass your comments onto her!
-Simplehuman
Exceptional response.
Exceptional response.
My 4 yo wall mounted sensor mirror failed, so it was still within warranty. Simplehuman’s customer care team were very quick to review my problem, decide to give a replacement and actioned that at once.
I can recommend Simplehuman as an excellent brand and their customer service team is first class too.
March 30, 2026
Unprompted review
Reply from Simplehuman UK
Hi Kenneth,
Thanks a lot for your lovely review! We really appreciate you taking the time to share your experience.
We’re so happy we could sort this issue out for you.
If you need any further support in the future please don't hesitate to reach out!
~Simplehuman
Very fast, friendly & helpful
Very fast, simple and uncomplicated assistance. Exactly what I would expect from a premium brand. Absolutely love your products and amazing service. Thank you.
March 22, 2026
Unprompted review
Reply from Simplehuman UK
Hello Cor,
Thank you for your review, we always aim to offer a high level of service to all our customers and we're delighted this was your experience.
If you ever need any further support please do let us know!
-Simplehuman
Great customer service from Pheobe!
Great customer service from Pheobe!! Good product. Would recommend.
February 20, 2026
Unprompted review
Reply from Simplehuman UK
It’s wonderful to hear from customers who’ve had a positive experience with our support team. Thank you for taking the time to share your feedback, we will pass your kind comments onto Phoebe.
If you ever need assistance in the future, please don’t hesitate to reach out.
-Simplehuman
I recently had an issue with a cosmetic…
I recently had an issue with a cosmetic beauty mirror I purchased from Superhumans around two years ago, as it had unfortunately stopped working.
I reached out to their customer service team, not expecting much given the time that had passed, but I was genuinely impressed by their response. They were incredibly helpful, asked for a few details and a short video, and handled everything quickly and professionally.
To my surprise, they offered to send me a replacement free of charge, which I think is absolutely fantastic customer service—especially after such a long time since purchase.
It’s rare these days to find a company that stands by their products in this way. I really appreciate the support and the smooth, hassle-free experience. I’ll definitely continue to shop with confidence knowing they genuinely care about their customers.
Highly recommend!
March 26, 2026
Unprompted review
Reply from Simplehuman UK
Hello Moiya,
Thank you so much for sharing this! We’re thrilled the team could resolve everything so quickly. Your kind words mean a lot and we will pass them onto the team!
-Simplehuman
If possible I would give zero stars
If possible I would give zero stars. I received a soap dispenser which did not work. As requested I emailed details and a video 7 days ago. Apart from an automated acknowledgement, I am still waiting for a response. Dreadful service
March 27, 2026
Unprompted review
Reply from Simplehuman UK
Hello Jan,
Thank you for your review, I'm sorry you have had issues contacting our Customer Support Team.
We recently have an internal system migration which may have impacted your email coming through when you initially tried to contact us.
If the email didn't go through, you would have received a bounced automatic reply. However, if the email did go through, you would have received an automatic response with a ticket number that you can reference if you contact our team.
We would kindly ask you to resend your email and our team will get back to you within 48 hours.
Alternatively, our team are available Monday-Friday 9am to 5pm on phone and live chat so you can contact us there too!
I've also requested your information to allow me to reach out directly.
EDIT: Unfortunately the request for your information through Trustpilot has not been answered so I cannot reach out to you directly.
We look forward to hearing from you soon.
-Chloe Whitton
Customer Support Manager
Simplehuman EMEA
Excellent customer service yet again
Excellent customer service yet again. My issue was dealt with promptly and efficiently. I had my new bin within 2 days. Cannot fault them at all. I’m a fan of the brand and company and wouldn’t go anywhere else for my stylish bins and accessories! Well done again Simple Human!
March 25, 2026
Unprompted review
Reply from Simplehuman UK
Hi Sevil, we’re sorry to hear your bin developed a fault, but we’re glad we could resolve the issue to your satisfaction.
Thank you for taking a moment to share your experience.
If you ever need further assistance, please don’t hesitate to reach out.
-Simplehuman
The soap pumps are good but battery cannot be replaced
The chrome soap pumps are good, well made and stylish but one of them has stopped working and suspect the battery is dead. Unfortunately Simplehuman confirmed the battery cannot be replaced. Would have been 4 stars if battery was replaceable and 5 stars if the soap tank was easier to refill and larger.
March 23, 2026
Unprompted review
Reply from Simplehuman UK
Thank you for your detailed feedback. We’re really glad to hear you found the chrome soap pumps well made and stylish. We’re sorry to learn that one unit has stopped working and understand how frustrating it is that the battery isn’t replaceable.
Your comments about battery life and the refill process are especially valuable, and we’ll be sure to pass them along to the team for future product improvements. We’re always looking for ways to enhance both usability and longevity.
If there’s anything we can do to assist you further with your current unit, please don’t hesitate to reach out we’d be happy to help.
-Simplehuman
Superb customer service
I. Emailed regarding my mirror that wouldn’t charge. I was sent some troubleshooting ideas which didn’t work.
I was then asked for a photo and video which I sent and the response was super quick and I will be receiving my replacement mirror by fed ex tomorrow. Superb customer service! Thank you
March 26, 2026
Unprompted review
Reply from Simplehuman UK
Hello Sue,
Thank you for your review and letting us know how smooth the warranty process was!
We're glad we could assist you.
-Simplehuman
Excellent and speedy customer service…
Excellent and speedy customer service from both Hannah and Laarni in resolving a problem I had with one of my soap dispensers. This was resolved within one day which was amazing. Both were very helpful. I certainly would have no hesitation in recommending this company and their products.
March 23, 2026
Unprompted review
Reply from Simplehuman UK
Hello Wilma,
Thank you for taking the time to leave a review. We’re delighted to hear you were happy with the support you received. Providing excellent service is always our goal, and we’re thrilled it met your expectations.
We will pass your kind comments onto Hannah and Laarni.
~Simplehuman
Excellent customer service
I had my bin for around 18 months, it was a half rubbish and half recycling bin, absolutely delighted with my purchase, however the lid started slamming when changing the bag and the main lid didn't open as much as it used to, on the advice of my daughter i contacted SH, communicated with Laarni Nacorda, within a couple of hours from first email i was informed that I had a replacement on the way, very impressed with everything and was also told that the remainder of my warranty would continue with this bin. Many thanks
March 11, 2026
Unprompted review
Reply from Simplehuman UK
Hi Karen, we’re sorry to hear your bin developed a fault, but we’re glad we could resolve the issue to your satisfaction.
Thank you for taking a moment to share your experience. We will pass your kind comments onto Laarni.
If you ever need further assistance, please don’t hesitate to reach out.
-Simplehuman
I have purchased quite a few items from…
I have purchased quite a few items from this company over the years the products are Excellant and a very very high standard and whatever issue or problem I have had it is resolved immediately
Excellant customer service always
Grace
March 18, 2026
Unprompted review
Reply from Simplehuman UK
Hello Grace!
We love hearing from customers who enjoy our products and have had a positive experience with our support team. Thank you for taking the time to share your feedback.
If there’s anything we can help with in the future, please don’t hesitate to reach out.
~Simplehuman
Batteries Die Turning Their Products Into Scrap Metal
People who buy any of their rechargeable products should be made aware that they aren't serviceable. You can't replace the battery when it dies due to their manufacturing process. My dispenser's battery died just past it's 2 year warranty. I was offered a 10% discount on a new dispenser (no thanks). Their products are basically scrap metal after 2 years so BE AWARE.
March 24, 2026
Unprompted review
Reply from Simplehuman UK
Hello,
Thank you for your review, I have requested your information through Trustpilot so I can reach out to you further to resolve.
EDIT: Unfortunately the request for your information through Trustpilot has not been answered so I cannot reach out to you directly.
If you would still like me to review the case, please email my team directly (support@simplehuman.co.uk) and ask for myself. I will then be able to get back to you.
-Chloe Whitton
Customer Support Manager, Simplehuman EMEA
Excellent Customer Service
I bought the 30L simplehuman Touch Bar bin about 10 years ago. The lid spring mechanism had recently failed so I contacted customer services and they sent me out a brand-new bin on next-day delivery. Excellent customer service. Would thoughly recommend buying their products.
March 23, 2026
Unprompted review
Reply from Simplehuman UK
Hello Scott,
Thank you for your review, we're really glad we were able to assist you under your 10 year warranty period. Providing excellent service is always our goal, and we’re thrilled it met your expectations.
If you require any further support please do let us know.
-Simplehuman
Great customer service from Laarni
March 24, 2026
Unprompted review
Reply from Simplehuman UK
Hello Carol,
Thank you for your review, we always aim to offer a high level of service to all our customers and we're delighted this was your experience.
If you ever need any further support please do let us know!
-Simplehuman
Ive had two of their fabulous mirrors…
Ive had two of their fabulous mirrors one of which had a fault. they couldn't been more helpful and so fast in the reply to my problem .
They replaced the mirror straight away.
Service is above and beyond thankyou
March 23, 2026
Unprompted review
Reply from Simplehuman UK
Hello Jackie!
We love hearing from customers who enjoy our products and have had a positive experience with our support team. Thank you for taking the time to share your feedback.
If there’s anything we can help with in the future, please don’t hesitate to reach out.
~Simplehuman
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