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SimplePractice Reviews 1,597

TrustScore 3 out of 5

3.2

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers find the platform easy to use, appreciating its intuitive nature and the streamlined processes it offers for managing various aspects of their practice, such as billing, scheduling, and client information. People often highlight how the service has saved them time and simplified their workflow, making it easier to focus on their core work. However, some people were dissatisfied with the customer service, describing it as unhelpful, unresponsive, and difficult to reach. Several users reported issues with billing and payments, including being double-charged or experiencing difficulties with insurance claims. There were also mentions of technical glitches, particularly with the telehealth platform, and concerns about the lack of support when these issues arose.

What people talk about most

User experience

Reviewers highlight ambiguous aspects of user experience. Many customers praise the platform for being... See more

Service

Users describe ambiguous interactions with service. Many reviewers express significant frustration, citing... See more

Customer service

Reviewers express strong dissatisfaction with customer service, citing a significant lack of live support and... See more

Website

Clients share ambiguous opinions on the website. Many praise its user-friendliness, intuitiveness, and... See more

Payment

People report ambiguous experiences with payment. Some customers express significant concerns about the... See more

Based on these reviews

Rated 3 out of 5 stars

Simple Practice has made lots of improvements lately but gosh do they feel expensive. The platform isn’t bad though.

Company replied

Rated 4 out of 5 stars

I have been using Simple Practice for several years now. I find it very easy to use. Billing is now a breeze. Previously it would take me hours to bill, pay postage, etc. Now it takes only a few minut... See more

Company replied

Rated 4 out of 5 stars

I've had a great experience so far with simple practice. It's easy to use. There are many tools available within the system that make it easy to run a private practice. I love the simplicity of hav... See more

Rated 5 out of 5 stars

I am a sole proprietor with a MH practice. I have been using SP for about 5 years now. I have not had one technical issue with this platform. It has streamlined my entire practice from initial appo... See more


Company details

  1. Business to Business Service
  2. Cloud Computing Service
  3. Software Company
  4. Software Vendor
  5. Video Conferencing Service

Written by the company

SimplePractice is a top-rated EHR software and all-in-one practice management solution for health and wellness providers. More than 200,000 providers trust SimplePractice to start and build their business through industry leading EHR software, ongoing education, and powerful tools that connect them to clients seeking care. While using this practice management software, practitioners are able to access everything they need from seamless appointment scheduling, billing, and payments to HIPAA-compliant Telehealth, insurance claim filing, and more. SimplePractice also enhances the client experience with an easy-to-use client portal as well as a clinician directory that lets them find and request an appointment directly with the right therapist. Recognized by Built In as one of the Best Midsize Companies to Work For in Los Angeles in 2022, SimplePractice is proud to pave the future of healthtech. Sign up for a free, 30-day trial today to try it out for yourself.

SimplePractice

Written by the company

Grow your business, focus on your clients, and let SimplePractice handle the rest.
More than 200,000 providers trust SimplePractice to start and build their business through industry leading EHR software, ongoing education, and powerful tools that connect them to clients seeking care.

Contact info

3.2

Average

TrustScore 3 out of 5

2K reviews

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Rated 5 out of 5 stars

Simple Practice is so easy to navigate.

Simple Practice is so easy to navigate.

The platform is very complete, you'll find everything in one place, it includes online support, videos to learn how to navigate and understand how to use each category included in the program. As a new LPC-A, I just love it, it makes me feel I am not alone in the learning process. Thank You!

July 21, 2023
Unprompted review
Rated 5 out of 5 stars

Good for a single professional with a small client caseload

SimplePractice is an affordable way to keep HiPAA compliant records for my small counseling business. As a single counselor, I did not need all of the extra bells and whistles, but I did need something straightforward to keep things organized. I am able to set my appointments, fill out client notes and keep records of payments and other information.
The program is very user-friendly and was easy for me to get started right away.
The only drawback with the less expensive plan is that there is no way for me to send reminders from my calendar to my clients. The extra cost does not justify this expense with such a small caseload, but it would really be a help to keep clients aware of upcoming appointments.

July 20, 2023
Unprompted review
Rated 5 out of 5 stars

Extremely User Friendly for Therapists

Simple Practice is extremely user-friendly, and it is convenient and efficient for my business, to have the main aspects of my business housed all in one easy-to-use place. Any issues or confusions that I have encountered have been responded to quickly and extremely thoroughly by the Simple Practice Team.

July 18, 2023
Unprompted review
Rated 4 out of 5 stars

Simple Practice

Simple practice has a lot of informational ways to make you successful with the site. The basic version is pretty limited in what you can use so if you have a decent amount of insurance clientele, I would not recommend the basic level of Simple Practice. Overall, I'm satisfied with it.

March 3, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect for new private practice owners!

I am new to being a solo business owner and I recently opened my own private practice. I have never done billing or insurance. Simple Practice has enabled me to be a successful clinician and my own office manager. I feel confident and trust using Simple Practice for myself and my clients.

July 17, 2023
Unprompted review
Rated 4 out of 5 stars

Great Overall

I really like using Simple Practice for note taking, treatment planning, and the intake process. I enjoy all the templates and the ability to make fillable forms from scratch. The note taking system is a dream and the client portal makes intakes very easy. I definitely recommend it to other providers and those opening practices.

My only feedback has to do with integrating external calendars. I use various platforms to an accept insurance including Alma and Grow. Simple Practice should find a way to allow providers to integrate those calendars so providers don’t need to book in multiple places. Right now I have to make an appointment via Alma or Grow AND Simple Practice.

July 15, 2023
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

Starting my own telehealth private counseling practice, I needed an EHR program that also could help me deliver telehealth. Simple Practice has been a great choice- it's easy to use, and fairly intuitive. Anything I've needed help with, I've been able to find video help for. I've gotten great feedback from clients as well, and it's been easy to use on their end. The telehealth component has been great, and I love being able to do everything all in one place.

July 15, 2023
Unprompted review
Rated 5 out of 5 stars

SimplePractice has made things SIMPLE…

SimplePractice has made things SIMPLE in the most literal sense! It is my one stop place for running my business to its full capacity. For busy people like me, it makes living life and running a business stress-free! I have everything I need in one place. Highly recommend!

July 12, 2023
Unprompted review
Rated 5 out of 5 stars

Makes practice management so easy!

I have really enjoyed my experience with Simple Practice so far. When starting my private practice last year, I was looking for something to make my documentation and billing as easy as possible. Simple Practice does just that! I quickly learned how to do add new clients, document my sessions, and charging session fees. I continue to learn how to create insurance claims and run reports regarding the state of my practice. There is so much Simple Practice can do! While I don't have a ton of experience using other practice management software in order to compare, I can say that I feel Simple Practice is worth the price I pay for it.

July 8, 2023
Unprompted review
Rated 5 out of 5 stars

Easy to use platform with everything you need

Simple Practice is an easy to use platform with everything you need (scheduling, form templates, EMR, treatment planning resources, documentation reminders, client session reminders, insurance and billing functions, etc) to successfully run a private practice.

July 6, 2023
Unprompted review
Rated 5 out of 5 stars

Simple Practice is an exceptional…

Simple Practice is an exceptional platform that simplifies the complexities of managing a practice. From streamlined scheduling to efficient documentation and billing, it provides comprehensive tools for practitioners to enhance their workflow. With its user-friendly interface and robust features, Simple Practice empowers professionals to focus on what matters most: delivering quality care to their clients.

July 6, 2023
Unprompted review

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