Had my website for over a year and I'm so happy with it and is everything I had hoped for, however for some reason it has stopped accepting my renewal. I've tried different cards with different ban... See more
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See what reviewers are saying
Not good this a scammed says free trial but want you debit card information first take one dollar after a week take 39.99 for tree months I not approve for take my money woooo never again I can'... See more
Company replied
Simplesite.com is simply the best! I rant raved reviews due to the fact... it is not only affordable even to people that are on a low income, but the service, advice, explanations, caring kindness, to... See more
Company replied
I had a problem last year and was able to get technical assistance from Carl at Simple Site. A few days ago I have another problem, and when I contacted simple site I was told that they could not help... See more
Company replied
Company details
Information provided by various external sources
You can use your SimpleSite website for your company, your social club, to showcase your talent, or put your resume online. For business or for pleasure – SimpleSite has website designs for every need, and it’s FREE! Get started on your own SimpleSite today. You may be familiar with SimpleSite through one of our local website services: 123hjemmeside, 123hjemmeside, 123minsida, 123kotisivu, 123website, 123siteweb, 123homepage, 123miweb, 123webseite, 123sait, and 123paginaweb.
Contact info
Copenhagen, United States
- customerservice@simplesite.com
- www.simplesite.com
Scam
Scam. Allowed somebody to scrape a staff email address and use it. Ridiculously lax verification policy.
March 29, 2022
Unprompted review
Reply from SimpleSite
Dear Kara,
We're sorry to receive your feedback and 1 star rating. We can assure you Simplesite is not a scam, and we host thousands of happy customers, who use our website services every day. If you have received any emails that you're uncertain of, please feel free to forward them to customerservice@simplesite.com, where our team of supporters can check and provide you with more information.
Again, we apologize if there was any miscommunication or misleading information, however we're more than happy to help clear it up if you simply send us an email.
Wishing you all the best,
Simplesite.com
How do I approve comments on my simple…
How do I approve comments on my simple site what do I go to step by step please
March 22, 2022
Unprompted review
Reply from SimpleSite
Dear Tiquan,
Thank you for reaching out to us via Trustpilot. Please remember that Trustpilot is a reviewing system, that allows you to place on honest review about our service. If you're struggling to find out how to use comments, our customer support team is there to assist you 24/7. You can reach out to them by sending an email from your registered email address to customerservice@simplesite.com and you'll get a response from someone in our team within one working day. We hope your problem will be resolved soon, and that you'll be happy to update your review for us!
Thank you and all the best,
Simplesite.com
TO AVOID
TO AVOID
I ordered a one month trial option for a cost of € 1, unfortunately after a few days I noticed that an additional € 40.95 was deducted from my account as a kind of fee for the next 3 months, when I never agreed to it. Maybe I wouldn't be so mad at it if it wasn't for the fact that I didn't have any design options. The online store did not have the option to add a product. I couldn't delete pages that I didn't want. I had no way of editing the pages that I had previously opened to see how they would look like. The site is one big drama, so I really don't recommend it. At this point, the site was removed, after less than a week. I am wasting money, time and nerves that I spent on creating it.
Avoid her from afar !!!!!!!!!!!!!!!!!!!!!!!!!!!!
March 5, 2022
Unprompted review
Reply from SimpleSite
Dear to avoid,
We're very sorry to hear you're dissapointed in our service, and weren't aware that you had signed up to our automatic payment service.
When signing up to our service we offer a 30 day free trial. After that, you must pay to continue using your website. We offer to buy a domain and get your first month for only 1 USD, after that you continue to pay our regular subscription prices, all of which are available to see on our website www.simplesite.com.
Additionally, we cannot take any payments without the customer agreeing to our terms & conditions and providing us with their payment details.
So, we're very sorry if there was any mis- communication or understanding, however our customer service is available 24/7 to help answer all your questions, cancel your subscription or help you with pricing. Feel free to contact us at customerservice@simplesite.com and we'll be happy to assist you. We hope to change your opinion of our service.
Wishing you all the best,
Simplesite.com
Not good this a scammed says free…
Not good this a scammed says free trial but want you debit card information first take one dollar after a week take 39.99 for tree months I not approve for take my money woooo never again I can't no trust any one anymore come on stop Stealing money for the poor people
February 23, 2022
Unprompted review
Reply from SimpleSite
Dear Abacuc,
Thanks for leaving us your feedback, and we're very sorry to hear that you feel cheated. Our intention is definitely not to steal, but instead to help people with limited IT knowledge build their own website in a very simple and affordable way.
We have thousands of happy customers who use our service every day! We are sorry if our pricing wasn't clear to you. However, Simplesite offers a 30-day free trial, after which you have to pay to continue your website. Our pricing is shown on our website, and the customer must confirm to our T&C to continue their purchase. We're very sorry if there was a misunderstanding, and we'll be sure to forward this to our marketing department for improvement.
Please remember you can always contact our customer service 24/7 by sending an email to customerservice@simplesite.com. We are always available to clear up any confusion. We hope to change your opinion of our service.
Wishing you all the best,
Simplesite.com
I didn't like their service but they…
I didn't like their service but they were honest enough to give me full refund when I asked them to cancel my subscription. For that they have my respect.
February 13, 2022
Unprompted review
Reply from SimpleSite
Dear Abie,
Thanks for leaving us a recommendation on Trustpilot and letting others viewers know that we are an honest company and offer a 14 day refund policy, to allow people to try out our service and get their money back if they aren't satisfied.
We also offer a 30-day free trial to allow people sufficient time to see if our service is right for them. Our service specialises in helping those with limited IT knowledge. So, although it is not right for everyone it is a great for people looking for simplicity, because that's exactly what we offer!
Thanks again and wishing you all the best moving forward.
Simplesite.com
Spam spam they send you a direct…
Spam spam they send you a direct debit for 1£ and after they take many from your acount without any aproval .they still 34.95 £ without after I unsubscribe and without any plan accepted
February 6, 2022
Unprompted review
Reply from SimpleSite
Dear Strong Colors,
Thank you for leaving us your feedback, and we're very sorry to hear you weren't aware that you were signed up to our automatic payments service.
Simplesite tries to transparant about our pricing, and shows it on our website and during check-out. We can't accept payments without the customer making an initial payment and agreeing to our Terms & Conditions.
We're very sorry you weren't aware of this, and we will be happy to take your feedback and ensure a clearer communication moving forward.
Please remember our customer support team is there to assist our customers and clear up any confusion 24/7. You can always write us by sending an email to customerservice@simplesite.com. We hope to change your opinion of our service.
Wishing you all the best,
Simplesite.com
Bait & Switch con artists
Signed up for free hosting. No mention of a trial period or expiry date in the T&C's. Recently they started demanding payment for using this "free" service, threatening to delete my account if I did not comply. Despicable act. I would not host a site with this company now even if they paid me to do so.
January 5, 2022
Unprompted review
Reply from SimpleSite
Dear former customer,
We're very sorry to hear that this was your experience with our service. We certainly are not a scam and we are hosting many thousands of happy customers who use our platform every day.
Our service offers a 30 day free trial, after which you must pay to continue using your website. We apologize if this was not clear, and we will certainly use your feedback to improve our communication moving forward.
Wishing you all the best in the future.
Kind regards,
Simplesite.com
SCAM SITE WITH FAKE REVIEWS
December 21, 2021
Unprompted review
It’s very good service & useful to build up my pages
It’s very good service. And simple to set us and Bulding up the page
I have been with them for few yers
Wishing them very good success
Jamal alrefaie
December 7, 2021
Unprompted review
Very misleading says it’s free then changes to 30 days trial.
Very misleading says it’s free, then you get bombarded with emails say they they are taking your site down as it’s a 30 days trial. What a wast of my time building a website that took me weeks to make then told you pay! This site is not cheap either compared to other better providers after research, which are free.
Don’t wast your time building one with them, there are much cheaper providers out there.
December 6, 2021
Unprompted review
l love this simple site so much and l…
l love this simple site so much and l will still continue using it but l have a problem here last month l use the 1usd option the expiring date it was on the 18 November but l did not have money to renew it but USD 28.83 is deducted in my account .please l need a refund and l will renew my site later maybe by next week
November 20, 2021
Unprompted review
Simplesite are lying in their adverts.
Right now, the Simplesite advertising (at simplesite.com), it says "Try for free & keep it for free". This suggests you can keep a free website indefinitely. This is misrepresentation, as once you have set up your free account (as mentioned by the reviews below), suddenly it is limited to 30days or you have to pay. And not cheap either. I would post a screen grab of the ad but Trustpilot doesn't allow it.
Update. I have sent the screengrab, but also the following email.
Following my Trustpilot review I attach the ad, which I accessed 20.10.21 stating Simplecite offers a permanent free service. I have heard your excuse that you have changed policies, but surely you must know that to go from Free to £140 per year is deeply unreasonable. You do not make it clear in large type on your home page that Simplecite is now expensive. Plus there are many 3rd party sites that are still advertising you as free, when you are not. You could have included a very low fee of £10 per year for long-standing free sites. As it stands, your platform is not that desirable to justify the high price.
It is disrespectful to your customers to force them to paying £140 per year, minimum, or them having to reconstruct a free website elsewhere.
Regards,
Margaret Macdonald
October 20, 2021
Unprompted review
Reply from SimpleSite
Dear Margaret,
We're very sorry if there has been any confusion.
We've recently changed ( mid October) changed our service to no longer offer website for free indefinitely. Instead we offer a 30-day free trial, to ty out our service and choose to upgrade after this period.
We are currently in the process of aligning all of our marketing to reflect this change, and we do apologize if something was overlooked. We checked our corporate website www.simplesite.com and could not find anything that reflects what you mention, but we would very much like to know more about it so that we could update it accordingly. If you would be so kind to send a screenshot to customerservice@simplesite.com with this mistake, we'll make sure to adjust it as soon as possible.
In the meantime we're very grateful for your help and feedback, and thank you for your understanding as we align our product during this transtion. If there is anything our support team can do for you, to help you stay, please let them know.
All the best,
Simplesite.com
Rip Off/Beware!
I too had the free version of SimpleSite. Recently I was sent an email stating that it was going to expire, but I could try PRO for 1.00 a month for 3 months.
Sounded like a good deal, until I checked my bank account. No where did they state it was going to cost 39.95 for 3 months plus the international credit card fee they charged as well of .32. The 1.00 was there as well as another .01 fee for using a cc internationally.
Thanks for your transparent, honest solicitation of your website. I am expecting a refund and I have also canceled and deleted my web page.
October 11, 2021
Unprompted review
Reply from SimpleSite
Hi Leigh,
We apologize if there has been any confusion. Please allow us to explain.
We are currently in the process of changing our subscription plan, from free to paid and we have offered all of our free members the opportunity to upgrade their website to a paid plan within 45 days.
The 1 pound offer buys you a domain name at the cost of 1 pound instead of 15 pounds, including a 30 day free trial for new members. However, since your website was no longer new, the system recognises that you have already had more than 30 days for free and our payment system deducts the payment plan automatically.
We're are sorry for the confusion. We realise that the offer could have been clearer and we are working hard to align all of our information as we transition our service to our new subscription model. As a compensation for this misunderstanding, we would like to give you an extra free month's subscription if you simply write to our customer service via customerservice@simplesite.com and explain that you have reached out to us via Trustpilot.
If you would rather stop your subscription, our customer support team can help you do that. We have a 14-day refund policy in which you can write us to request a refund.
Finally, Simplesite has no influence on the creditcard costs your bank takes for international fees. This is determined by the individual bank and these cannot be altered or refunded by SimpleSite.
We do hope you decide to remain part of the SimpleSite family and continue to enjoy our service. If not, we advice you to make copies of your content and wish you all the best for the future.
Kind regards,
SimpleSite.com
"free" plan has expired...
Very disappointed with Simplesite. Signed up for the free plan, which had very basic options but was sufficient for my needs.
They emailed me out of the blue stating "We are stopping your free service – but you are welcome to continue as PRO user." and "We are doing this to be able to continue development and support of Simplesite..."
So it's only "free" for a limited period? No thanks, that's not what I signed up for. I have since found an alternative service provider that is genuinely free, and closed my Simplesite account
October 8, 2021
Unprompted review
Reply from SimpleSite
Dear Homerjae,
Dear Homerjae,
Thank you very much for your feedback. We are sorry to hear that you are feeling this way.
Please note that when you started using our product in the free version, you also accepted our terms and conditions, which state that SimpleSite reserves the right to change the subscription prices and terms with 15 days notice. This right also covers that we can both offer our product in a free version with limited functionality as part of our marketing - and that we can stop offering a free version.
All online businesses have similar terms of use for free versions as no one can predict the future. No one can predict the evolution of technology, economics, or whether a pandemic will emerge and how it will affect society and its businesses. In recent years, Internet users have generally experienced that many online services, including newspapers, games and apps, have gone from being completely free in the beginning, to a full or partial payment model. These changes have taken place to ensure the sustainability and livelihood of their company. Unfortunately, we have had to make the same decisions and make the same changes. We again regret the necessity of this decision, but we hope you will understand that the decision was made to secure the future of our many loyal paying customers.
We therefore hope that you will be happy that you have had a free website and if our product has been so good that you have benefited from it, then we hope that you now think it is reasonable to pay a subscription to continue - and at a price that many think is fair.
If you no longer wish to remain a customer of SimpleSite, we recommend that you copy your content and save it on your computer. This way, you can easily transfer it to a new website provider, as there are still other websites companies that offer a limited free subscription.
We do hope you will stay part of the SimpleSite Family. If not, then we wish you all the best for the future and thank you for your time with us.
Yours sincerely,
SimpleSite / 123Website
Its a good site but without a…
Its a good site but without a subscriber function. How can I build an audience if they can't subscribe?
September 8, 2021
Unprompted review
Reply from SimpleSite
Dear Laura,
Thank you for your review!
While it's great to hear that you found our platform to be good, we are saddened to hear you were unsatisfied with the lack of a subscription feature.
There are many ways through which you can build an audience and share your website, and we would be happy to tell you all about this. Feel welcome to reach us at customerservice@Simplesite.com where we will give you the information you need.
Kind regards,
Simplesite
Excelent Free site maker
September 4, 2021
Unprompted review
Reply from SimpleSite
Dear Zajimavy,
Thank you for rating us 5 stars!
We are glad to hear that you are so satisfied with our website builder, and we take the opportunity to remind you that our support team is available to assist you at any moment, so don't hesitate to contact us at customerservice@simplesite.com where we will be happy to assist you.
Kind regards,
Simplesite
Im reading these good reviews but I…
Im reading these good reviews but I haven't had the same experience. I came to Simplesite from Godaddy and I have regretted it. Maybe Simplesite is good but I hadnt had the chance to experience it because Ive had my website for four months now and no one has helped me get my domain name. I hate that Im unable to talk to a love agent as I can on Godaddy that walks me through problems. I have to wait days for an email that doesnt help when I hit retrieve and never get the email prompt to get my domain. I hadnt even presented this website to my customers in almost four months because I've been waiting for my domain. I'm highly aggravated and I am paid up for the next 94 days. The only reason I changed from godaddy was because I was sharing a website with a business partner but wanted my own and thought Id give Simplesite a try. Smh
September 4, 2021
Unprompted review
Reply from SimpleSite
Dear Belinda,
We're very sorry to hear you are dissapointed in our service.
We've checked the communication and I can see that you've written several emails over the past few months regarding different things such as payment, webshop and your last emails, starting from May, regarding your domain name.
Our colleagues have replied to all of your emails within our designated response time and have resent you the domain verification email several times. However, we have never heard back from you since that you had not received it.
I have therefore put a high priority ticket out to our support team, so they will reach out to you and see if they can assist you in getting your domain name up and running. However, to do so, it requires you to check your mail (including spam) and verify the domain name. It should be very easy and straight forward and we hope it will be fixed as soon as possible so you can continue to enjoy your SimpleSite with us.
Please know our customer support is available for you at any time, by simply sending us an email. We'll get back to you as soon as possible and no later than 48hrs.
Have a great day and wishing you all the best,
Simplesite
Simple site is exactly what it is
Simple site is exactly what it is, simple site and is easy to use. I guess there are some limitations for experienced web designers , but for a simple site for me it is OK.
August 30, 2021
Reply from SimpleSite
Dear Michael,
Thank you for your review!
It's great to hear that you found our platform easy to use, as it is our main goal to provide tools that allow those with no website building knowledge to develop their own website.
We hope you will continue to enjoy our platform, and remember that our team of experts is here to address your questions or help you develop the site. Feel free to reach us at customerservice@simplesite.com if you have any doubts.
Kind regards,
Simplesite
Awesome
The features are all cool and easy to set up and use though I was not able to see the full picture because I was on a free subscription mode, but I would say that it would have been a lot better if I took the plan or something. The overall experience was great especially for beginners.
August 29, 2021
Unprompted review
Reply from SimpleSite
Dear Archie,
Thank you for taking the time to review our product!
It makes us happy to hear that you had a great experience with building a website, and we hope that you may choose to come back to Simplesite at a later time!
Remember that our team of experts is always available to help you build and develop your site, so if you have any questions you can always reach us at customerservice@simplesite.com
Kind regards,
Simplesite
Easy, Legit, Good Quality.
This was just what I needed. I wanted something simple and easy to use. It was very straightforward. I had some trouble paying but customer service is legit and helping me right now. This is great for beginners who want something easy to make, but still really good quality.
August 26, 2021
Unprompted review
Reply from SimpleSite
Dear Brittney,
Thanks for reaching out! We're sorry to hear you feel mislead, but we can ensure you that this is not the case. Sometimes a payment page will fail because of a time-out, incorrect information or simply your internet connection. It can be many reasons, but with a customer base well of 100.000 users, we are definitely not in the business of duping anyone.
So, in order to settle this we would kindly ask you to write directly to our customer support by sending an email to customerservice@simplesite.com. They can take a look and see if there is a reason shown in our backlog why this error occurred. Alternatively, we advise to try one more time and check that your creditcard is available for international transactions. Our team will be more than happy to provide you with all the information they can, to help you get upgraded.
We look forward to helping you.
All the best,
Simplesite.com
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