Simply Appliances 

Ordered a washing machine on Sunday, was told it would be delivered Tuesday, heard nothing. tried to call, finally got through on Friday was told i would have to wait until next Tuesday. Cancelled order. Was called back half hour later to be told that it might be possible to have w/machine delivered in next hour if i was in . Luckily i was (it's actually a present for my parents house). W/machine was delivered half hour later. Works fine. I was very worried about this company, especially after reading some of the unhappy reviews after my machine didn't appear. Full credit to them for sorting it out so promptly.

A couple of false starts but I have just had my Hotpoint washing machine delivered by Scott who was very helpful - hauling it up 2 flights of stairs at 8pm on a Friday. I think communications between vendor and customer could be much improved - especially when you read some of the other reviews on here as it can make you jump to very wrong conclusions - but in person, Scott was very friendly and helpful.

Wish I'd googled "simply appliances complaints" before ordering a Bosch fridge freezer, throughh a hyperlink on the Which? website.
They took my money Dec 8th, never contacted me, eventually got through to Terry Dec 21st, was told they didn't have the fridge freezer and couldn't say if or when they would, so I cancelled and asked for a full refund. Almost 2 months has passed and I'm still nearly £400 out of pocket and each time I call, Terry just says he needs to speak to the infamous Scott. I'm now seeking a refund through my bank.
I'm usually too lazy to rant on the internet about this sort of stuff, but if I can spare one person the stress these cowboys have put me through, its worth it.
I'm almost as disappointed with Which? for still listing them as a supplier, dispite their non-existant service!

This company takes your money for appliances it cannot supply and then does not refund the money. When you ring up you invariably get an answerphone, and they do not ring you back. I had to buy my appliance elsewhere and have been waiting almost 6 weeks for a refund . I have had to try and get my money back through my credit card company. In the meantime I am out of pocket, and being a pensioner this has caused me financial difficulties.

i ordered an oven that the website said they had in stock. However just before the delivery date i was contacted to say they didnt have the oven. I asked them for a price match on another oven, but they wouldnt agree.

They promised me a refund that day but i had to wait over a week and make many phone calls and emails to get it. After reading others reviews, i think myself very lucky i got my refund - but it took perserverance!!

I would never order from them again.

I ordered a Beko under counter freezer online for a fantastic price. I rang to find out when the product would be delivered. Left a message on answerphone and was phoned back within 5 minutes to tell me that the product would be delivered the following Thursday (5 days time). I received an email during that time to say that the model I had ordered was no longer available but another very similar Beko model with the same spec, colour, size etc was and that they would deliver that on Thursday if I was happy. I was. I emailed to ask that I be phoned to let me know what time the product would be delivered so I could empty the old freezer and get it ready to collect. I was phoned when the delivery was an hour away so I could do that. The man who delivered was extremely helpful. Took away my old freezer for 15 quid (10 quid less than the council would do it for). He also unwrapped the freezer, took away all the cardboard and packaging, installed it in the place I wanted it and adjusted the height and distance from the back wall for me.
I would definitely use this company again. They are not like other big companies which charge a lot more as I think the people they employ are mostly out delivering products and actually doing the job rather than sitting in an office just answering the phone and sending out instant emails. So, leave a message or send an email and they will respond but not necessarily instantly as they are probably loading up or driving. We, the customers, are benefitting greatly from the way they operate actually because (I assume) that is part of how they manage to keep prices so low.

Ordered a tumble dryer on the 26 November and am still waiting for my refund or money back. First after a week I got a call from Terri saying it is out of stock and they could down grade me to a cheaper model and return the difference. Which I accepted then 4 failed deliverys dates later I said enough and I want a refund so on the 19 December I'm still £254 out of pocket and no tumble dryer.

Keep away this is a dodgy company!!!!

I was a bit apprehensive about ordering a tumble dryer from this company. But after being let down by one of the better known companies i found "Simply Appliances" had the one i wanted at a very good price.
I ordered it on Friday and they were very polite. Went to check if they had one in stock and said they would deliver it on the Monday.( To North Notts). I said i didn't want to give my card details. Terry was very nice and said a cheque or cash would be fine on delivery.
On the Monday i phoned to see if it was still going to be delivered and Terry said he would phone me back to give me an estimated time when he had contacted the driver. Which he did and said it would be late afternoon to early evening.
When 8 p.m arrived and no delivery i had given up. But true to his word he arrived at 8.45 p.m and apologised for being late. He brought the dryer into the bungalow and took all the packing off so i could check it. He said if i had any problems to get in touch.
It works very well and was a very good price to what some companies are charging.
So i would not hesitate to use them again or recommend them to anyone else.
Well Done "Simply Appliances" . Keep up the good work.

We ordered a fridge freezer. After looking at reviews on Which.co.uk we chose a Beko model. Simply Appliances were £70 cheaper than any other retailer!

We ordered with some trepidation as we had never heard of Simply Appliances before. However we should not have been worried. The fridge-freezer arrived in two weeks due to the original model been discontinued, S.A. upgraded us to the newer model for the same price!!

They promised to deliver at 11:30 am on the Tuesday and they arrived to the minute! (after a friendly phone call)

Recommended!

Well what can I say, you call them but do they call back or answer emails ? No but they are very good at taking your money. I would never use them again.
Thank you, Scott, (as i have now found out your name from these reviews, even though there is no refernce to this on your website) for your rude and sarcastic response via e mail. It seems funny that you choose to run your business the way you do and then because you are unable to deliver the goods, you blame everyone else because you are working too hard! It is not the consumers problem that you get up early and work till late, that in my life is called the real world and yet I am able to conduct my life in such a manner that I am able to apologise for my errors. I have noticed from other comments that many people have had to wait for a response and have also received a refund because you can't deliver, and that my negative comment is followed by excellent reviews from other people who quite frankly i don't believe.
Shame on you Scott, not even an apology for me, who at the end of the day only needed a freezer because mine was broken!!!

It's a shame you found the time to respond to a negative review!!!, had you have responded earlier to my original e mails and phone calls shortly after placing the order, then I would be writing a good review instead!!!

Lastly... report 'Me as a Customer' all you like!!!!!

I would like to thank the other customer that had the same as me and wrote on my review. I got my new freezer in 48 hrs from another shop and the same price. ( so if anyone who would like to see the email i got from scott having a go at me for being one of his customers then please ask me to email it to you )

Please DO NOT listen to the negative comments on this site. I ordered my hob from Simply Appliances and then panicked after I read the reviews. I emailed Scott that night and had a phone call back from him the next morning to reassure me that he would not take my money and run.
He did not have the hob in stock, but told me he would have it in the following week. He called me then when it was on it's way. It was considerably cheaper than elsewhere, so I was happy to wait,
It is possible that customers have had to wait for deliveries and instead of getting in touch to find out what is going on have taken to the internet to air their frustrations. These comments cannot then be retracted. I am happy to be contacted personally to be asked about my experience with Simply Appliances - thank you Scott and I will be back in the future for a cooker hood :)

Paid for a washing machine, did not realise it was Cambridge and local counties they deliver to. As im from Newcastle i contacted the company they offerd to deliver in 2 weeks or refund my money. I opted for a refund and the money was credit back to my card. It did take a few phone calls to get in contact, kept getting answer machine, eventualy got through and they were very helpfull.

I am very dissapointed with this company as I ordered a cooker with them 10 days ago and still did not hear any news about my order and money has been taken from my account, I left several messages and sent emails but not received any response, I will appreciate if there are real people who bought products from them and can advise me how to get the product which I fully paid or my money back?
Ozlem

What brilliant service. Got a call back 10 minutes after I left a message regarding my delivery and it was 6.45 in the evening! Explained my freezer was broken so it was quite urgent.
My freezer was delivered just two days after ordering as promised. Very helpful and polite Scott kept me informed as to E T A. No delivery charge and the cheapest price out there. This company deserve to do well. THANK YOU!

Margaret
Kent

Service excellent. Good communication and advance notice of delivery.
Item delivered exactly when stated and the price of the item was the cheapest I could find. Would not hesitate to use this firm again

I called Simply Appliances after hours on Saturday to check stock availability for a Beko built in oven. My call was returned almost immediately by Scott who informed me that the appliance I required was in stock, and if I ordered would be delivered today (Monday). I was a little sceptical but true to their word they drove from Cambridgeshire to Bristol to deliver the appliance as agreed. Unlike other suppliers who could not deliver for 3 to 4 weeks, Simply Appliances were also cheaper. I would not hesitate to recommend and use them again. Thank you.

I ordered an AEG double oven which not only was considerably cheaper than elsewhere but was delivered within 2 days of ordering! I emailed to mention that our oven was faulty and that I wondered when delivery would be only to receive a call almost immediately. Delivery was arranged for the same day, the item was fitted and the old appliance removed (for a very reasonable fee). Looking forward to a hot meal this evening....

Great to receive such personal, friendly service. It makes all the difference and I would not hesitate to use Simply Appliances again.

Thank you.

Good communication, great price and great product - would highly recommend and will use again!

I ordered my electrolux oven at 5pm yesterday and it arrived today. Not only did Simply Appliances offer this product at the lowest price I could find but they also gave me one of the quickest turnaround times I've come across. Can't ask for better than that!

I bought a Beko DCU 8230 Dryer and paid for it in the 2nd week of Dec, but a week went by and I didn't hear from the company about delivery.When I contacted Scott (owner) on the number given, he was very helpful and extremely polite. He explained that due to the time of the year he has been very busy and since he hasn't been able to communicate with all his prospective buyers and was very apologetic. He said, that due to the high demand of the item, the manufacturer can only deliver these dryers to him in the first week of January. He readily offered a refund if I am not prepared to wait that long. Although, I had my concerns due to reading the adverse comments here by some people, I appreciated the fact that he always answered the phone and was very helpful and decided to take a gamble. I must also mention that this was about £80 cheaper than anywhere else. I got my dryer today as he promissed and I am absolutely delighted with it. Scott, handles everything from orders, telephone calls, deliveries single handedly. This is truly commendable of him and I am so pleased to have been able to give my custom to such a persevering individual. I will certainly use this company again and would like to take the opportunity to wish him all the best. May he go from strength to stregnth! Ruwan Ranawake