Dress was nothing like I expected, when I tried to return they offered a store credit. After the first dress I’m not confident in anything else.
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See what reviewers are saying
Should have read their return policy better before purchasing. You have to request to return an item, and then spend time waiting for your request to be approved. You end up paying shipping both ways,... See more
Company replied
Have used this company for years (4+ at least) and found their service to be reliable. I love the fact that they have separate sizing charts for each each and every dress - sometimes a dress just si... See more
Company replied
UNBEATABLE Price and Quality!!! Dresses were SO affordable, I bought two different dresses for my 14-yr old to choose from to wear to a formal wedding. The dresses arrived in 2 days and both fit bea... See more
Company replied
Company details
Written by the company
Shop Simply Dresses for dresses, prom dresses, homecoming dresses, formal dresses, and evening wear. Find formal dresses for prom and bridesmaids at Simply Dresses
Contact info
298 E Main St, #714, 19709, Middletown, United States
- 855-373-7736
- support@simplydresses.com
- www.simplydresses.com
3.1
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
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Disappointed. Pretty on line dresses . You won’t receive your order or credit
I ordered a dress months ago and asked for a credit or the dress and I’ve heard nothing
June 28, 2020
Unprompted review
Reply from Simply Dresses
I would be happy to look into this. Please send us an email to support@simplydresses.com. Please provide the order number.
Horrible Return Policy
Daughter purchased dress. Did not fit and tried to return. Due to COVID-19, they were closed and could not be reached. Once they returned, for business, they said it was past their return time. VERY disappointed in their response during this unique time.
June 17, 2020
Unprompted review
Reply from Simply Dresses
I would be happy to look into this. Please send us an email: support@simplydresses.com
Although, we never closed , we were only reachable via email.
Tolly Factory dresses
Tolly Factory dresses. What a rip off. Sent order and paid and never heard a word from them. They refuse to respond to emails
March 31, 2020
Unprompted review
Reply from Simply Dresses
Please reach out to Tolly Factory dresses. We are in no way associated with that company.
I ordered two dresses from tollyfactory…
I ordered two dresses from tollyfactory and only information I got, they have my money and never shipped my order. Their email address is no good. Beware of this company.
March 22, 2020
Unprompted review
Reply from Simply Dresses
Please reach out to tollyfactory as we are in no way associated with that company.
Great quality
Great quality, exactly as described. Great prices, excellent & super fast service. Ive purchased numerous dresses from Simply Dresses & never had a bad experience
March 14, 2020
Unprompted review
Reply from Simply Dresses
Thank you for your continued support.
We’re so glad to hear you’ve had consistently positive experiences with us. It’s great to know the quality, pricing, and fast service have met your expectations each time.
We truly appreciate your loyalty and look forward to helping you again.
Fast delivery to Australia
The app was easy to use and there were so many to choose from. I purchased a dress for my daughter, sizing was perfect. Delivered to Australia in 10 days. Quality is great.
March 10, 2020
Unprompted review
Reply from Simply Dresses
Thank you for your review.
We’re so glad to hear the ordering process was easy and that you found the perfect dress for your daughter. It’s great to know the sizing was accurate, the quality met expectations, and delivery to Australia was smooth.
We truly appreciate your support and hope to help again in the future.
Gown
The gown is very nice, it delivered on a Sunday! WOW, good customer service.
February 21, 2020
Unprompted review
Reply from Simply Dresses
Thank you for your review.
We’re so glad to hear you love the gown and that it arrived even sooner than expected. We appreciate your kind words about our service and are happy we could deliver a great experience.
We look forward to helping you again for your next occasion.
I love Simply dresses
I love Simply dresses. Their dresses are authentic, beautiful and reasonable. My first place to go when I need a dress
February 14, 2020
Unprompted review
Reply from Simply Dresses
Thank you for your kind words.
We’re so glad to hear Simply Dresses is your go-to for finding the perfect dress. It means a lot to know you trust our styles, quality, and pricing.
We truly appreciate your support and look forward to helping you again.
Terrible company
Terrible company, zero customer service. Recommend their site to 5 people for an event. Dress came in and didn’t fit correctly. Called to return for another and was told since the dress passed their 7 day, that’s right day, return policy that they wouldn’t accept it. What retailer doesn’t accept items back past 7 days. The lady on the phone was rude and could care less about me. Terrible company and terrible staff. I would stay away
February 6, 2020
Unprompted review
Reply from Simply Dresses
We're sorry to hear you weren't pleased with your experience using our site! When the order was placed, the return policy stated a return authorization number must be requested within 7 days of receiving. Please always check the policy before it is agreed to at the time of placing. An email has now been sent to the email address in the order with more information. We apologize for any misunderstanding!
Beautiful Dress
Used the size chart was pretty spot on. Hem to hallow very accurate as well.
February 6, 2020
Unprompted review
Reply from Simply Dresses
Thank you for your review.
We’re glad to hear the size chart and hollow-to-hem measurements were accurate for you. That’s exactly what we aim for to help customers choose the right fit with confidence.
We appreciate your feedback and hope to assist you again soon.
Will continue to buy here!
Good material, for well, well made! I love it!
January 27, 2020
Unprompted review
Reply from Simply Dresses
Thank you for your kind review.
We’re so glad to hear you’re happy with the material, fit, and overall quality. It means a lot to know you plan to continue shopping with us.
We truly appreciate your support and look forward to helping you again.
Dress is Perfect!
I was skeptical of ordering a prom dress online but when it arrived it was neatly packed and looked EXACTLY like the pictures. The fabric is good quality and the sizing was very true to size!!
January 23, 2020
Unprompted review
Reply from Simply Dresses
Thank you for sharing your experience.
We understand the hesitation with ordering a dress online, so we’re glad to hear it exceeded your expectations. It’s great that the packaging, quality, and true-to-size fit all stood out.
We appreciate your support and hope you enjoy wearing your dress.
Simply Dresses NY , one stop shop !
one shouldn't struggle to go online and search for months to get the desired dress and style .
simply dresses is one stop shop to all the needs of all you gorgeous ladies
January 22, 2020
Unprompted review
Reply from Simply Dresses
Thank you for your kind words.
We’re so glad to hear you found exactly what you were looking for without the stress. Being a one-stop shop for a wide range of styles is exactly what we aim for.
We truly appreciate your support and hope to help you again for your next special occasion.
Good quality products
Good quality products. Easy shopping. And doesn’t break the bank.
January 13, 2020
Unprompted review
Reply from Simply Dresses
Thank you for your review.
We’re glad to hear you found the shopping experience easy and the quality and pricing met your expectations.
We appreciate your support and hope to assist you again soon.
Beautiful dress well made order…
Beautiful dress well made order received on time as promised
December 11, 2019
Unprompted review
Reply from Simply Dresses
Thank you for your review.
We’re so glad to hear you loved the dress and that it arrived on time as expected. We truly appreciate your support and hope to help you again for your next occasion.
The orders arrive to the UK really fast…
The orders arrive to the UK really fast and packaged really well. Ive ordered sweaters, dresses and shoes and theyve arrived and looked great.
November 14, 2019
Unprompted review
Reply from Simply Dresses
Thank you for your review.
We’re so glad to hear your orders have arrived quickly to the UK and that everything—from dresses to sweaters and shoes—has met your expectations. It’s great to know the packaging and overall experience stood out as well.
We truly appreciate your continued support and look forward to helping you again.
Save your money!
Horrible customer service.
I returned item and they refused to accept it. The quality was unacceptable and you wouldn’t wash your windows with. Avoid this company at all costs. Never again.
November 8, 2019
Unprompted review
Reply from Simply Dresses
We're sorry to hear of your disappointment! Unfortunately an order cannot be located under the name provided. Please message us with your order information so we can look into this for you. Thank you!
Bad web site who sells fakes costumes…
Bad web site who sells fakes costumes and when you ask for a refund because it’s absolutely not the good product that was shown on the website they tell you ok but you ship back the product which cost 60$, so SIMPLY Dress is a very bad website
October 25, 2019
Unprompted review
Reply from Simply Dresses
We are an authorized retailer of the designer dresses we sell and we do not provide any replica or fake products. If your order is from SimplyDresses.com, please message us with your order number and we would be happy to help. Thank you!
A must try!!!
Really nice site. The quality of the dresses is always great and they somehow manage to look even better in person. I highly recommend.
October 18, 2019
Unprompted review
Reply from Simply Dresses
Thank you for your kind review.
We’re so glad to hear you’re happy with the quality and that the dresses exceeded your expectations in person. That’s exactly what we strive for.
We truly appreciate your recommendation and look forward to helping you again.
Dresses are beautiful and of high…
Dresses are beautiful and of high quality.
Easy to order and no hassles for returns!!!!
October 17, 2019
Unprompted review
Reply from Simply Dresses
Thank you for your review.
We’re so glad to hear you’re happy with the quality and that the ordering and return process was easy for you.
We truly appreciate your support and hope to assist you again soon.
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