Simply Eco Ltd Reviews 

1,143
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the professional, friendly, and efficient staff for completing boiler installations quickly while ensuring homes are left completely clean and tidy. Consumers deeply appreciate the helpful customer service representatives and clear communication provided throughout every stage of the grant application and fitting process. However, some customers also noted occasional scheduling delays, unexpected communication gaps, or installation errors that required significant additional follow-up to fully resolve. A few reviewers experienced recurring problems with specific appliances, wiring mistakes, or faced practical challenges when trying to fix post-installation faults.

What people talk about most

Service

Clients share satisfaction with the service, highlighting professional and efficient engineers who leave work... See more

Staff

Consumers find staff to be positive, highlighting that engineers and office teams are consistently polite,... See more

Product

Users describe ambiguous interactions with product, expressing general satisfaction with their new boilers... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the helpful and informative... See more

Quality

People report positive experiences with quality, noting that the work is consistently completed to a high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After the initial phone call eco looked into my case and helped me out in every step .Very informative and helpful. After the initial assessment it didn't take long from start to finish and when the e... See more

Rated 5 out of 5 stars

Had a combi boiler fitted and our engineer was very professional and efficient. There was a lot of work involved because of removing an old back boiler. The work was done to a high standard and when... See more

Rated 5 out of 5 stars

There was a little stall in between be approved to the work being booked in due to government changes but all in all. The men arrived when they said they would. We’re polite and courteous. The work... See more

Rated 5 out of 5 stars

We had new loft insulation and a boiler installed by Simply Eco. The insulation team were very helpful . They were very quick and tidy. They left the the house clean and took the packaging away... See more


Company details

  1. Heating Contractor

About Simply Eco Ltd

Written by the company

FULLY FUNDED BOILER GRANTS

What we install:

- Boiler Replacements - First Time Central Heating Installs - Cavity Wall Insulation - Room in Roof Insulation - Underfloor Insulation - Bathroom Extractor Fans - Window Vents - Smart Thermostatic Radiator Valves


APPLY NOW

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,143)

108 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Most impressed. Very happy with work

We recently contacted simply eco for some home efficiency improvements. We chose this company as they were an approved supplier of our local council. We had been approached by other suppliers but upon checking the credentials of many, we could not gain confidence from their reviews or even find an online presence for some of them.
We were impressed by the positive feedback for simply Eco and decided to initiate first contact. Very quickly we received a friendly clear reply as to what any next steps would be if we decided to proceed. This was followed by a phone call from the company explaining what they did, how they operated and explained the pathway forward in very simple terms.
There seemed to be no confusion, no surprises and a very helpful friendly team to proceed with.
This was the point we decided it was the best option for us to put our trust in Simply Eco and proceed with loft insulation, extractor fan and replacement boiler. There was never any hard sell or pressure which gave us the confidence on its own, to continue.
During the coming days, wee were contacted by text, WhatsApp and personal phone calls so that all required information could be passed from us to them speedily. Again all very friendly and efficient, It was clear to us that this was a professional company who knew exactly what they were doing and did it very well with a strong customer focus.
It took a short time for all relevant checks, survey and paperwork to be completed but we were kept informed all the way, which even if things were delayed, sometimes that is all that is needed. Nothing was delayed in this instance, it flowed very smoothly.
Dates were set to do the work, with loft insulation first, ending in the boiler replacement. The teams who did the work including the surveyer and installers were again very professional and efficient, taking any potential stress out of the situation. The work was done to a high standard and then a final visit from an inspector to ensure the work was done to standard and to our satisfaction.
Let me be honest, I write more reviews of companies that perform less than I would have expected, and you can assume any others that just do their job will unlikely get a review from me as my time is precious, and writing this review has taken me some time but it is time well spent if it means that someone reading this who may be looking for the kind of work that we had done, chooses Simply Eco as their supplier for boiler replacement etc..
In summary, as you may gather by now, I have been genuinely impressed with the quality of service and workmanship from this company and would be happy to recommend them to other based on my experience.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Simply 5 Stars for Simply Eco!!!!!

So, an update and a change a heart. After reviewing of the journey thus far, Bal, contacted me personally and I have to say was superb. He booked in all the necessary work that needed to be carried out before the boiler install. The work was done within a day and the boiler booked for the following week, to suit us. If it had been possible Bal would have booked us in earlier. Our
experience since dealing with Bal and Victoria was absolutely brilliant! On the back of those two individuals I definitely give Simply Eco 5 Stars. We now have hot water again, thank you so much. I would definitely recommend Simply Eco to anyone considering them.

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Great communication. Wonderful guys. I had installation of a new boiler with all the fittings and the boost thermostats on each radiator. Plus loft insulation. Cant recommended them enough. Brilliant guys. Thank you so much

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Free Boiler

From beginning to final installations we were happy with work.One little problem the men fitting the fans left a lot of dust ,a dust sheet would have prevented this problem.Office staff,the man measuring up,the installers all were polite and efficient.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

New Boiler Install and loft insulation

Simply Echo are one of the most efficient company’s that I have dealt with. All stages of the process were clear and quick and I was kept well informed. The staff at the office, the surveyor and the installation engineers were polite, friendly and explained everything as they went along.
Above all they did a fantastic job, cleared up afterwards and removed all waste. This was later followed up with an installation inspection.
Great work Team Echo.

March 30, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you to Simly Eco

Many thanks to Simly Eco, very professional and efficient, boiler is great very quiet and works very well. All the engineers from the surveyor to the boiler installers, to the office team were very professional and kept is informed constantly, the grant application takes a but if time but that is understandable, providing important information from bank statements to gas and electric bills, on the whole my Mother and our family have been extremely happy with the instalation and all the team , many thanks .

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

Simply Eco - Simply cosy

The whole process took approximately 4 months from start to finish. The installation itself went smoothly over 3 day period for the ,3 separate trades. All were very friendly and willing to explain what and why they were doing certain things. Communication was very good. Boiler works well, our home is lovely and warm. Would highly recommend.

February 12, 2025
Unprompted review
Rated 4 out of 5 stars

all the trades

all the trades that attended my property were friendly and helpful and willing to explain what they were doing and why.
Good all round!

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish. Initial office staff very helpful, site survey helpful. Plumbers, electricians, insulation all top notch. Our house feels so cosy and we’re so happy for our young daughter. One of the best things I have ever done

February 5, 2025
Unprompted review
Rated 4 out of 5 stars

Simply Eco Ltd provided excellent…

Simply Eco Ltd provided excellent service, from efficient pre-installation to installing a new boiler and loft insulation. Their team was professional, informative, and ensured everything was tailored to my needs. Communication was great throughout. It's a reliable company going the extra mile, saving costs and offering friendly support. Highly recommend Simply Eco anytime!

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

First class service

First class service with very professional staff.All work was done to a very high standard and on time, could not praise them high enough.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Simply Eco replaced my boiler

Simply Eco replaced my boiler. The team through out were efficient. They did a brilliant Job and nothing was too much. I am so pleased and would recommend!

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish. House now warm and cozy can't thank you enough. The staff were excellent at answering questions s at every stage. Nothing was too much. Fantastic experience would recomend.

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent from the outset

Excellent from the outset, I have been impressed with the team at simply eco from the beginning to the end. The surveyor was knowledgeable and helpful and explained what my house needed to bring it up to current standards. The tradesmen arrived on time on the date that had been agreed and were all really professional. The gas engineer Teodor Minca was top class. He fitted my heating system within a day which was far beyond my expectations.
Thanks simply eco.

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

SimplyEco guys were super quick!

SimplyEco guys were super quick, very friendly, knowledgeable and my new boiler was installed in a just a half day!
I would HIGHLY recommend SimplyEco to anyone who is looking for trustworthy installers! 😃

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

In addition to my earlier review

In addition to my earlier review, I feel I should expand on my experience with using Simply Eco.

From my very first contact with the office staff through to the instillation of my boiler, everyone was professional and the process was smooth and easy.

The office staff were very helpful and accommodating, eased my worries and were very flexible regarding dates.

The fitters were professional, turned up on time, were very polite and done a thorough job, left no mess and answered any questions that I had.

I would recommend Simply Eco to anyone that was thinking of using them.

February 2, 2025
Unprompted review
Rated 5 out of 5 stars

Happy Customers

We completed the application and within minutes had a phone call. They talked through everything we needed to know and quickly told us we had been accepted. We were then kept up to date about appointments and all documents that we had sent in. Very quickly after this we had a call to arrange for the surveyor to visit. During this visit he was thorough and told us what needed to be done and what to expect.
We then a few days later received a call to arrange for the loft insulator and electrician to come out and fit an extractor fan and insulation in the loft. Once this was completed we quickly received a call from the manager booking us in the following day for the boiler to be installed. Three men arrived to carry out the works, they were all very friendly, tidy, efficient and informative. They made sure I had all information on what they were doing each step of the way. Once finished they went through the new system with me and how to manage this on my phone. They left the house tidy and had put everything back they had moved.
We later had a visit from someone to check the works carried out and sign the property off. The whole process was easy and everyone was informative and nothing too much for them. We are very happy.

January 15, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look