SimplyFixIt Reviews 

439
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, friendly, and knowledgeable. The service is frequently highlighted as excellent, with many noting its speed and efficiency in resolving various technical issues. People appreciate the company's ability to fix a wide range of devices and provide valuable advice, often returning items in excellent condition. However, some customers also noted concerns regarding staff interactions. A few people mentioned encountering staff who were perceived as curt, unhelpful, or impatient, and some received incorrect technical information. These experiences suggest occasional inconsistencies in customer service, contrasting with the generally positive feedback.

What people talk about most

Service

Reviewers consistently express satisfaction with the service, highlighting the staff's friendliness,... See more

Staff

Clients share positive opinions on staff, consistently describing them as friendly, knowledgeable, and... See more

Product

Users describe ambiguous interactions with product, with some customers expressing satisfaction with rebuilt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I took my laptop into the shop due to a network access problem. Right from the start the staff were professional, efficient, clear and friendly. The problem was quickly fixed meaning minimal disrupt... See more

Rated 5 out of 5 stars

Excellent service as always from Simply Fix it , I would rather make the trip up to Brunsfield than trust other operators in this area. My phone was fixed in 20 minutes to remove the end of a lighteni... See more

Rated 5 out of 5 stars

I have used SimplyFixit for several years for IT supplies and maintenance issues and find all the staff very friendly, knowledgeable and efficient. My laptop recently experienced some spyware and th... See more

Rated 5 out of 5 stars

My laptop had no wifi connection so I handed it in to SimplyFixit Bruntsfield. The problem was identified and fixed in a friendly and efficient manner and I would certainly use them again when I nex... See more


Company details

  1. Computer Repair Service
  2. Computer Store
  3. Mobile Phone Repair Shop

Information provided by various external sources

We Fix Computers, Apple Macs, iPhones & iPads. Based in Edinburgh and Glasgow. Apple Certified Technicians. Microsoft Certified Technicians. Official Samsung Repair Centres.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

439 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(439)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Accommodated my request to get my…

Accommodated my request to get my wife’s iPhone battery replaced. I had returned because I had my battery replaced a couple of weeks before. Once again the work was completed timeously and in a professional manner. Totally satisfied and will use this shop in the future. Thank you.

February 27, 2023
Rated 5 out of 5 stars

A very prompt (same day) and cost…

A very prompt (same day) and cost effective local service to replace my phone's battery, which enabled me to continue using my favourite iPhone, designed 7 years ago, which still receives the latest iOS software updates! Thank you Apple and SimplyFixit! No need to recycle hardware yet!

February 27, 2023
Rated 1 out of 5 stars

Be Aware!

Please be aware- Went in to get a battery replaced. Had a small crack in screen. Refused to change battery unless I also replaced screen (£190). Other repair shops will not do this.

February 19, 2023
Unprompted review
Rated 5 out of 5 stars

Fast and pristine repair

I sent my iPad 9 which had a broken screen in for repair, I'm based in London and SimplyFixIt are based in Scotland. Within 2 weeks the iPad screen was repaired like new condition and was sent back to me in London. SimplyFixIt communicated to me on the repair progress through every step of the way. Excellent customer service and quality of repair, I'd recommend them to everyone. The prices are more reasonable than London too!

January 16, 2023
Rated 3 out of 5 stars

Ipad came back in WORSE condition

Sent my ipad in for a new screen as I managed to break it by accidentally dropping it. Was otherwise in NEW conditon so planned to gift it to my daughter for christmas this year instead of buying another one to upgrade hers as I rarely used it anyway.
The repair itself was a quick turn around. I had the ipad back within 4 days of posting it off woth a new screen.
HOWEVER, was upset to get it back covered in glue that i just cant remove. The screen is weak and has already cracked, despite it being in a large, foam case AND having 2 screen protectors on it.
I think its a cheap replacement so the quality isnt there.
Also a part of the screen is less sensitive to touch.

So had to buy a new ipad anyway, and the fairly new one SimplyFixIt 'repaired' is ruined.

December 1, 2022
Unprompted review
Rated 1 out of 5 stars

STAY AWAY!!!

I took my laptop in as it kept freezing after 10 mins of starting up. I waited about a week or two for it to be fixed. However, I had no contact from the store. Eventually got told that it was ready. Upon collection it felt like nothing had been done to rectify the problem stated. When I asked at the shop what work had been carried out I was told; “I don’t know. The other guy carried out the work”. I paid about £100 and the laptop is in exactly the same condition. It’s a total rip off. Don’t ever use these shops.

May 25, 2022
Unprompted review
Rated 5 out of 5 stars

Sent in my daughters iMac 21.5" Retina…

Sent in my daughters iMac 21.5" Retina display as it was terribly slow. Upgraded to SSD on the recommendation of SimplyFixIt. Got it back yesterday, both drives (Bootcamp included) work perfectly, super-fast start up and load times of games/apps. 100% glad to have chose them. Excellent service! Great communications from their customer service. Highly recommend! Many thanks!

December 21, 2022
Unprompted review
Rated 5 out of 5 stars

Fast laptop repair

SimplyFixIt repaired my laptop within two days. The staff were very helpful and knowledgeable. The price was competitive.

November 17, 2022
Rated 5 out of 5 stars

Fantastic Experience

It was an excellent experience. Professional in every way. My iMac was repaired over the weekend and delivered on Tuesday. They delivered my computer using DPD and installed a 2TB SSD. Now it's fast enough for two years.

November 25, 2022

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