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Simply Pleasure Reviews 209

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TrustScore 3 out of 5

3.1

Sex Toy Store
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Rated 1 out of 5 stars

Hello! Someone Ive ORDERED FROM THIS COMPANY 3WEEKS AGO,STILL HAVENT GOTTEN MY MERCHANDISE! I ASK FOR A REFUND, AND NO ONE STILL HAVENT RESPONDED! I WANT MY DAM MONEY! SIMPLY PLEASURE! DO NOT ORDER FR... See more

Company replied

Rated 5 out of 5 stars

I have just had an extremely positive experience using the online chat function on SP website. The assistant Jasmine put me at ease immediately and offered some really great advice for my choic... See more

Rated 1 out of 5 stars

Bristol branch. Had a family member go in to be told his 'custom was not welcomed' and that he was banned. The male server refused to give a reason as to why and said 'you know what you did,' provid... See more

Rated 5 out of 5 stars

Visited the Taunton store today and was pleasantly surprised with the store selection! The staff member was friendly and extremely knowledgeable with products and uses. They helped me decide what woul... See more

Company details

  1. Sex Toy Store
  2. Erotic Clothing Store

Information provided by various external sources

Simply Pleasure is an award-winning adult retailer and joins Prowler, Prowler RED and Soho Original Adult Store under the ABS Group banner of adult stores. With 24 stores and 130 staff across the country, we’re also the UK’s largest adult retailer and we’re known for our wide variety of sex toys, vibrators, cock rings, lubricants, sex essentials and more. We give you access to affordable sex toys, but also stock luxury vibrators and adult brands. Our range of strokers and masturbators for him has made us a leader in men's pleasure, while our bullets, clitoral vibes, and rabbits have made us a front-runner in pleasure products for her, too.

Contact info

3.1

Average

TrustScore 3 out of 5

209 reviews

5-star
4-star
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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

No eta or tracking, but overall good

Customer service couldn't provide an eta or tracking no. Despite having a big red banner saying that all their sales will continue as normal, this was a bit mis leading. The products then arrived 3 businesses days later, all very good quality and quite fast in these times, so can't complain about that.
Overall would recommend for others to try aswell.

May 8, 2020
Unprompted review
Rated 4 out of 5 stars

What it says on the tin!

What it says on the tin!! This toy is exactly as stated, the only reason why I haven't given it 5 stars was because I found it a little full on for me and that was on the first settings. I had to turn it off after about 10 seconds before I had a seizure lol. It's a good buy I would recommend it!!

May 5, 2020
Unprompted review
Rated 1 out of 5 stars

The vibrator doesn’t work probably it…

The vibrator doesn’t work probably it doesn’t even suck properly , waste of money

April 4, 2020
Unprompted review
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Reply from Simply Pleasure

Dear customer,
Thank you for your feedback and for your order.
We are very sorry to hear that one of the ordered items did not meet your expectations. As we do not expect you to accept this we would like to get in touch to set things right. Please await correspondence from our end and we can certainly get this issue resolved for you. We always aim to provide you with the best service and of course with products that will not cause you dissatisfaction.
Thank you fro shopping with us.
Kind regards,
Simply Pleasure Customer Services

Rated 5 out of 5 stars

5stars

Excellent way to shop for adult items discreetly. The quality and product selection make Simply Pleasure my favorite.

March 29, 2020
Unprompted review
Rated 1 out of 5 stars

Absolutely awful company and brand

Absolutely awful company and brand. They take your money but if something is wrong with the product or faulty they don't help whatsoever. Some of the worst customer service I have ever encountered. Genuinely! I have bought many things off them before. And time and time again there are issues with their products. I must be the stupid one who keeps going back expecting things to be different. You have been warned. Do NOT use this company they are unbelievably bad, but REALLY bad!!

March 10, 2020
Unprompted review

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