I ordered a scuba wetsuit from Simply Scuba. It was delivered promptly and fits well. The was an issue with the labelling which I raised with customer services online. They responded promptly, reassur... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Speedy delivery, excellent customer service and response time too. We were offered 10% NHS discount which we were really pleased with. Good range of stock available. Our items arrived well-packaged an... See more
Excellent service. Ordered Mares travel BCD at 9pm arrived the next day. Product review bids are so good at pointing out little features you may otherwise miss. I have ordered from Simply Scuba on thr... See more
This is the way to do shopping when it comes to buy diving equipment. Absolutely first-class service that I have never come across before from any other competitors. If I had to compare to anything... See more
4.6
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The dive computer
The dive computer I wanted was an excellent price and arrived the next day .
Excellent!!
February 15, 2023
Great product at a good price
February 6, 2023
Having been let down by another company…
Having been let down by another company previously, I ordered a bcd from simply scuba. It came the next day and was in perfect condition as should be expected. Very good service and I will be using them again.
February 6, 2023
Excellent prompt service
Excellent prompt service. Products arrived undamaged and in perfect condition.
February 6, 2023
Perfect protection for my facemask snorkel!
I searched high and low for this product and finally found it here! Item is absolutely perfect and will protect my mask from any damage whilst in transit. Price good and delivery time was very swift. Overall very impressed.
February 2, 2023
Great selection of facemasks
Great selection of masks, good prices, videos very helpful in making choice
January 2, 2023
The goods arrived promptly and fitted…
The goods arrived promptly and fitted perfectly. They are goodlooking which for flippers is not easy
I’m very pleased with the service I received
January 25, 2023
Great Range Good Prices Rapid Delivery
Great product , ordered at weekend, 48 hours later put parcel in hand. Will be in use in Greece after another 48 hours
January 24, 2023
Goods never arrived
Ordered a mask at the beginning of December and still hasn’t arrived. Multiple emails saying they’ll do ‘all they can’ to help which so far has been nothing. So unhappy as had our holiday without my wife’s Xmas present which was ordered in plenty of time. They tried to say it’s my fault as the address was entered incorrectly due to billing and delivery being different. Such a shame as their advice before the purchase was the reason I chose to buy from them over 6 weeks ago! Have requested a refund and nothing forthcoming.
I wouldn’t use them again sadly.
December 4, 2022
Unprompted review
Reply from Simply Scuba
Hi Greg,
Thank you for your review. We are sorry to hear of this issue. After reading through your contact, I can confirm an incorrect postcode was entered when the order was placed, you have reached out to us to inform us of this and one of our team has reached out to the courier in an attempt to get this relocated to your correct delivery address.
I can confirm that the couriers tracking also clearly states that an incorrect postcode has been entered. For reference, please check the update via your tracking on 07/12/22 which will confirm this.
At this stage, we are awaiting confirmation from the courier that this parcel can be intercepted and rerouted to the correct location.
I have requested a colleague to reach out to you today with a resoloution.
We apologise for this issue and for any inconvenience caused.
Alex - Customer Experience, SimplyScuba.
Initially Disappointed, but ultimately responded quickly and effectively
Disappointed. My husband bought me some new fins for Christmas which unfortunately are too small for me. I just want to replace to the next size up but ‘customer experience’ insists that they won’t as it now falls outside of the 30 day period. I am told they have the right size in stock and I am happy to pay postage so won’t cost Simply Scuba anything. Correspondence has been terse and unhelpful and has now stopped responding.
Update
Thank you to Simply Scuba for quickly getting in contact and replacing the fins. Happy to say they are just perfect
January 16, 2023
Unprompted review
Reply from Simply Scuba
Hi Janet,
Thank you for your review. We are sorry to hear of this issue. I can confirm that you were out of our returns period when you contacted us about your return. This has been raised to a manager who has accepted your return, a colleague will reach out to you today with our returns information.
I hope this helps!
Alex - Customer Experience, SimplyScuba.
Simple order but made so much easier…
Simple order but made so much easier with quick despatch and very timely delivery. Always a pleasure using Simply Scuba and have done for many years...
January 14, 2023
happy, would recommend
I bought a snorkelling bag that I love! It’s well made and great price in the sales. I would buy again from simply Scuba. Fast delivery, we’ll packaged. Happy!
January 13, 2023
Better than I expecgted.I ordered on Saturday night and my…
I ordered on Saturday night and my flippers wee delivered onMonday monring with in gthe time slot. The efficiency knows no bounds.
January 9, 2023
I will not order with this company again, specially if it is expensive items.
I bought some weight and other diving accessories from this company, and paid for DPD next day delivery. The order did come through the next day, but with one item missing. The package was not packed well, with seal already open when I receive it. The missing item has clearly lost in transit. I then went on the journey to get in touch with their customer service and try to resolve the issue. All I have been advised was they are waiting for delivery company to response. I finally have to resolve the issue with Paypal, which I got the refund back straight away. Very disappointed with the experience.
January 10, 2023
Unprompted review
Reply from Simply Scuba
Hi Anna,
Thank you for your review. We are sorry to hear of this issue. We have to investigate with the courier in regards to this issue as all of our parcels are weighed before dispatch to ensure all items are packed correctly.
We apologise for this issue and for any inconvenience caused.
Alex - Customer Experience, SimplyScuba.
Very Simply Scuba
Brilliant company to buy from, great website simply easy to navigate through.
Fast delivery service with great send back service too.
Thanks to the team
December 28, 2022
Item i never received
I bought a mask from this online store. And it was meant to arrive few weeks ago. Although the delivery was tracked and it even stated it had been delivered- with a picture to prove it was left in front of a doorway. I never received it. First of all that door way was never ours because ours is painted red. I contact the customer service to see what they could do but till now I have been left in a pause, as they said they will contact the courier. Fair enough it may be the couriers fault however the fact that I paid for the item And still not received the item, something should be done quite promptly instead of making me wait for few weeks.
Updated:
They were kind enough to give me a full refund for the lost item
December 20, 2022
Reply from Simply Scuba
Hi Rohit,
Thank you for your review. We are sorry to hear of the issue with your delivery. I have requested a colleague to reach out to offer assistance.
We apologise for this issue and for any inconvenience caused.
Alex - Customer Experience, Surfdome.
Excellent fast delivery Every thing was…
Excellent fast delivery Every thing was correct and safely delivered
December 21, 2022
who cares ?
I never received my parcel and no one seems to care been waiting for almost a month for flippers I needed for this vacation :(
Update January 2nd: order was made a month ago now and still no news about the parcel and not been contacted: I just want my money back by now !
December 28, 2022
Unprompted review
Reply from Simply Scuba
Hi Nicole,
Thank you for your review. We are sorry to hear of the delay with your order. After checking your tracking information, I can confirm that this is currently being returned to sender, this was scanned on 08/12/22 on the tracking. I have requested a colleague to reach out to offer assistance.
We apologise for this delay and for any inconvenience caused.
Alex - Customer Experience, Simply Scuba.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.