Singer (Sri Lanka) Ltd Reviews 55

I bought a ZTE8050 Blade V50 Design (black) phone. From Singer Plus Negombo branch. Initially the fingerprint worked for a few months but now, the fingerprint doesn't work either.. The Power On/off button also overheats. It gets incredibly hot... At least to the point where you can't even touch it.. I don't recommend anyone to buy ZTE phones (especially not from Singer dealers.. After service is the last resort)..

1. Signal weak
2. Camera quality Null
3. Hardware cases Like fingerprint lost and overheating.

( By my own experience )

When I called Singer service centre (Gampaha & head office ) they said that the phone is very old and they don't bring spare parts anymore. However,

1. RTC approved 2023
2. Purchased
2023.11.22
3. Called for repair on 2023-04-08 and today (2026-04-17)

My phone is
2 years, 4 months and 16 days old from the date of purchase

(Then is this very old? Why do they call it very old? Singer does not have spare parts and does not import them. But the fault lies with us, the consumers. Is this method followed by Singer fair?.. That is why you should not buy a phone from Singer.)

absolute the worst service center award goes to singer for making my phone issue worse they suck please dont get any phones imported by them these people are idiots i gave phone for repair because it got stuck on the boot screen and they said they replaced the mother board but now it got stuck again and i restarted it and it drained my battery from 63 to 0 in 5 seconds like what and and they replaced my motherboard with a faulty one it hasnt even been 2 weeks like how a big coperation can mess something small this bad absolute morons

I was most impressed by the excellent service I received at the Maharagama Branch where I purchased a Dishwasher recently.
I must make special mention of Ms. Sanduni who was very professional, attentive and responsive in all my dealings. She took extra care in completing the transaction to my entire satisfaction.

Extremely disappointed with the service and honesty of this store. My parents bought a rice cooker from this company - singer mega gampaha and the product had an electrical short circuit the very first time it was plugged in. This is a serious safety issue. We returned it to the store and they claimed it was repaired, but when we brought it back home and plugged it in again, the exact same problem happened.

What is even worse is the way the staff handled the situation. When my parents called to speak with the branch manager, they were repeatedly told for two days that the manager was “not in the seat” and that he would call back. No call ever came. However, when I called the branch directly, the manager was clearly there. This shows a complete lack of honesty and responsibility toward customers.

Selling faulty electrical appliances and then avoiding customers instead of solving the problem is unacceptable. This kind of behavior puts customers at risk and shows very poor customer service. I strongly advise others to think twice before buying from this place unless they improve their product quality and customer support.

Lot of experience form singer

Superb Service

I really wanna appreciate singer Sri Lanka Ratnapura, Kudugalwatta, branch manager Mr. Janaka and Miss. Dewmini. I brought a refrigerator from them and they gave me an excellent service. Dewmini was so excellent. She handled me well and the manager was awesome. They are wonders in their job. They did more than the expectation to the customers. Mr. Janaka and miss. Dewmini was excellent in their job. I brought a refrigerator and they gave me an excellent service and immediate delivery and exclusive experience. Mr. Piyum Jayathilake, I know him very long time and he made me to the over moon experience. Mr. Puyum is an assessment to singer Sri Lanka. I always recommend to everyone to purchase any life goods Singer Sri Lanka is the most best place to buy.

On 27th January, I handed over my TV for repair. Despite giving several reminders, I am still awaiting a quotation as of 3rd February, with no response received. I also lodged a complaint with customer care, but unfortunately, I have not received any responsible follow-up.

This lack of communication and delay reflects very poorly on your after-sales service. I kindly request immediate attention to my case and a prompt resolution.

I paid for a refrigerator on 08/01/2026 but it has not been delivered to me yet. Today is 12/01/2026. they gave me a phone number but it has been deactivated. This service is very bad. I am disappointed with this service.

We purchased a Singer Smart Fridge (Model: GEO-SM-265-NF) about 6 years ago. Unfortunately, our experience has been extremely disappointing.

Within the warranty period, the fridge developed a cooling problem. Singer replaced it after about one month.
The second fridge had the same issue and was replaced again.
After the 6-month warranty, the third fridge also developed the same cooling problem within one year, but we could not claim warranty.

You said:
We bought a singer smart fridge 6 years ago.
There is cooling problem, we went to singer and they gave us a new fridge within one month. The next fridge is also having that issue. The returned a new fridge.
Warranty period is 6 months only. Then 3rd fridge is also having that problem withing 1 year. We could not claim it.then we new repaired it .cost is 5000/- . Again we faced same issue after 6 months, we repaired it for 25000/-, it was worked untill last month. Now againg we faced same issue ,now we cannont find the exact item to fix that problem (singer smart fridge model : GEO-SM-265-NF)

Pls re write this post and i want to put a google review and fb post)
ChatGPT said:
Here are two clear, well-written versions—one for a Google Review and one for a Facebook post. You can copy-paste them directly.

⭐ Google Review (Formal & Clear)
We purchased a Singer Smart Fridge (Model: GEO-SM-265-NF) about 6 years ago. Unfortunately, our experience has been extremely disappointing.

Within the warranty period, the fridge developed a cooling problem. Singer replaced it after about one month.
The second fridge had the same issue and was replaced again.
After the 6-month warranty, the third fridge also developed the same cooling problem within one year, but we could not claim warranty.

Since then, we have spent a large amount on repairs:

Rs. 5,000 for the first repair

Rs. 25,000 for the second repair

The fridge worked only temporarily and failed again after a few months.
Now, we are facing the same cooling issue once more, and to make things worse, the required spare parts are no longer available.

This model has caused repeated failures, high repair costs, and long-term inconvenience. We expected better durability and support from a reputed brand like Singer

Order ID: INVWEB00811676
Dear Singer,

I made two orders on the same day, and I only received one order. I did not receive The Order ID: INVWEB00811676, However, it states on the website that you have delivered this order.

Thanks
Gayan Perera

I bought a remote control for My Singer Air conditioner 21st Nov at Kotta road Borella Spare parts outlet. It has no back light for display panel. Can't operate in the Dark. I have to jump out of the Bed & use room light. What an inconvenience. Bad quality goods. Paid 2750 Rs.

I just purchased a Singer wine cooler paying almost Rs 80,000/- but thoroughly disappointed with it. One of my friend friends who is using Ignis cooler bought from Abans is very satisfied with Ignis brand. Singer unit is very noisy. No on/off lamp switch. Size is smaller than Ignis. Abans brand is only just Rs 6000/- more. Folks, do-not buy Singer brand. It is a total cheat!!

I have purchased goods previously and when we went there today they were able to identify us on their database. The lady who served us Tharushi was very courteous professional and helpful. Our purchase was a water heater for the shower. We were adivsed of the discount offer and was told of a technician to help with the installation

I'm not recommending to buy laptops from Singer Sri Lanka. Both my laptops were defective at the time of purchase and the second one that they gave me replacing the defective one is also defective. Both had keyboard issues. Eventhough DELL is an international brand warranty is not international. I'm in a big trouble now.

I ordered Starlink through Singher.com on September 24, and after more than a month, my order is still pending. No delivery, no proper updates. Meanwhile, people who ordered directly from Starlink received their kits within 2 weeks. This third-party site is a waste of time. Don't make the same mistake I did — order directly from Starlink for faster and more reliable service

I'm extremely disappointed with the Haputale Singer customer service; they provided shockingly poor service to us. The staff seemed uninterested and unhelpful, making our experience frustrating and unpleasant. In stark contrast, I recently visited the Diyatalawa Singer outlet, and the staff were excellent - friendly, attentive, and helpful. Please look into this and take necessary steps to improve the service at the Haputale outlet.

I bought AC before the warranty, there is water leaking and I have trouble having wet floor at the time,they it normally, my cash with a hard regard,poor service

Customer service was the worst. I gave my laptop to them, one technician said it has an SSD issue observing the blue screen message and asked permission for formatting the SSD. Since I have some important data on my laptop ask them to give me my SSD for backup, and are I asked to test with their testing SSD. It has been 5 days, and I haven't got any updates. They gave a contact which is for common customers even though nobody attended the call 0117572400. The assigned person did not reply or answer the call which was mentioned in their singer care app. I was frustrated and went there and asked, but they said they need one more week. I was frustrated & decided to take back my laptop, and they gave another Whatsapp number in case of enquiry, even though that contact also did not reply.

The reason they said for not testing or repairing is they don't have any spare SSD & using HDD to check the system took them days !

I can accept that testing may take time, but its good to update. Because no work can be done without a laptop especially if you are a techi guy & have to get all the blame from the office & setting up another laptop is a headache.

FYP : For all of these situations I talked calm & polite, But I would say this is the worst customer service ever. Not expected from singer.